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Chase Auto Finance / car payments are not being posted

1 United States Review updated:

I have had a loan with Chase Auto Finance since March 2006. I have not missed making any payments. Several months ago I received a call from their collections department stating that I was behind 3 months on my car payment. I have all of my receipts and cancelled checks from them showing that I am current. I receive 3-7 calls daily from their collections department and I have been treated VERY RUDELY by them. When I have requested to speak to a supervisor, I am told that one is not available. Come on give me a break... NO SUPERVISOR??? I have sent emails to them, but to no avail. I have sent 4 letters, but have not heard back from them. Now they are threatening to repossess my car. I now have my Senator's office checking into this for me. I am tired of speaking to an automated phone service, and have not had success into finding their corporate address. I feel that my rights have been violated and I am sick and tired of being harassed by their collections department. I have asked where I can send copies of my cancelled checks to verify that I have made my payments and that I am current, but have had no success. I am hung up on. Oh, yes, and by the way, they have given me a negative credit rating to the credit bureau not to mention the late fees they are charging. Can anybody give me some help??? Thank You, Arlene

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Comments

Le
  5th of May, 2008
0 Votes

I don't know why you didn't just ask for the address or fax # to send the cancelled check to. That way, once they get it, they can apply those payments to your account and life can go on, they would also be able to reverse the negitive credit marks and late fee's on your account due to the error

Mj
  13th of Sep, 2008
0 Votes

Warning to anyone who has to deal with Chase Auto Financing. They make promises that they do not live up to and be careful when your late with payments and then you pay, they will still reposess your car costing you a lot more $$. They are not easy to work with and threaten and lie to their customers.
Its tough times for many people in the US today with many people out of work and working hard to keep up with everything. So just when you do what they tell you to do so you can avoid the worse they do it anyways. So do what you have to and protect your car for a few weeks once they say its all taken care of because they take it even when you are paid up.

Ma
  24th of Nov, 2009
0 Votes

I AM GOING THROUGH THE SAME SCENARIO.I HAVE BEEN HUNG UP ON ALSO AND HAVE NOT BEEN HELPED IN ANY WAY.NOBODY THERE KNOWS WHAT THEIR TALKING ABOUT

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