Charter One — Fees/Customer Service
Why I am closing my Charter One bank accounts:
1. On 10/30/2017 an insufficient funds fee was charged to my account in the amount of 117.00 and on 10/31/2017 an insufficient funds fee was charged to my account in the amount of 273.00. In both instances there was no overdraft shown on my balance. As a result of almost 400.00 taken from my account this caused multiple overdrafts in the following weeks causing me the loss of hundreds of dollars. Calls to Customer Service and a visit to the branch did nothing to resolve this. I was told to fill out an overdraft dispute form, which I did, then heard nothing further.
2. When my wife and I opened this joint account last year, the manager of the branch promised us free plane tickets as an added incentive. After meeting all criteria for the incentive, months went by without word of the tickets, I called Customer Service and they stated they would check into it. After a couple of more months I called again to inquire about the tickets. Customer Service assured me they would look into it and stated the branch manager would be calling me back shortly. After still no word, I went to the branch to speak to the manager. She stated she would look into it and get back to me. After two weeks with no word from her, I called her back and she stated again she would investigate the matter. Then I received a voicemail from the branch manager's assistant, stating there were no more plane ticket vouchers available, so “I’m sorry.”
3. On 10/14/2017 I was double charged for two transactions. These were later refunded but I could not access my funds until they were refunded.
I believe a change needs to be made in the overdraft policies., particularly in the area of pending debits and holds. I work hard for my money. I need a bank that respects the fact that I am giving my hard earned money to them so that they can make money using my money. Charging unreasonable insufficient fee amounts for holds and pending payments does not make sense to me. When mistakes are made by the bank, nothing is paid to me, and the best I get is “I’m sorry.”