Charter One / Horfible Customer Service
My charter one debit card had expired in May of 09 and I had not received a new one prior to experiation. I had contacted one of the charter one branches on May 2nd telling them I didn't receive my new card. I was told it was sent out and they don't know what happened to it so she called up corporate and I was told they are sending me a new one and would take 7 business days. So I am waiting waiting and waiting for the card to show up. 12 business days later I still have yet to receive my new card. I called up charter one corporate tonight 5/18/09 and was told both cards were sent out and they are unsure why I haven't received. My address is correct everything. I receive all my other charter one mail but have yet to receive my new debit/atm card. I have bills to pay with these debit card, my illinois ipass is now late and will have fines to pay because of this issue. I have received no help from chafter one instead of well we sent it we are unsure why you didn't get it. I spoke with lawson hammond a supervisor and pretty much was given the run around and was told to wait a additonional 7 business days for a new card. I was told I could pay $25 fee and have them expidited it for me w/ups or fedex. I dont see why I should be charged $25 for something that could be their mistake but are blaming usps. In the end they horrible.