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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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2:31 pm EST
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DirecTV fired

Was hired by the MasTec/Directv company in Martinsburg, West Va. During multiple interviews and the training process I was very open about the fact that I had nonviolent felonies on my background history. I was told over and over again that it was not a problem. For several months I have been in the field doing everything from installations to fixing other peoples screw ups. I am not bragging but to give you a better idea of why I am so angry is that from the very beginning I was one of the top techs at this company. My customer satisfaction is very high. I was even getting to the point that customers were requesting me by name. After all of this, I was brought into the office and told I was being fired because of me felonies! Makes no sense. I was very up front about my felonies from the very beginning. I was only a few days away from receiving my benefits. Not to mention that I am the sole provider for my wife and three daughters. Any advice, email me. rj at [protected]@hotmail.com. Something should be done but can't get anyone to return my phone calls.

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duckguy
Rockwa, US
Feb 09, 2010 3:34 pm EST

Are they Union there?

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9:55 am EST
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DirecTV not my charges cease and desist

AFNI keeps sending me unknown bills for cable or direct tv that I do not owe.I am elderly and it is causing me mental distress.
I do not owe any bills to either and we have our services in my husbands name.I have never had any in my name.I have never lived in any other place for 42 years as they say.
I need my credit reports corrected and this mail harassment or phone harassment to cease and desist as of today 11/21/09. I can nolonger take this .I have paid some of the debts that were sent and now they continue to send more and more.I will not pay any more debt colletion agency anymore.At my age, credit is not an issue.

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3:06 pm EST
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DirecTV unfair/deceptive billing practices

This letter is in regard to an assessment fee of $460.00 after “early cancellation” of services with Direct TV. Services were connected on 10/23/2009 shortly thereafter and within the 48 hr time period specified by sales agent and technician Direct TV was immediately notified of my dissatisfaction with its product / services and, in good faith, equipment was promptly returned.
They were notified that if issue with regard to Acct: #@%$&*& cannot be immediately resolved to my reasonable satisfaction the State Consumer Affairs Department, the Better Business Bureau, Local News Network and every personal associate will be notified of Direct TVs Shameful / unfair billing tactics and disregard of legitimate and/or complete customer satisfaction. In a 2009 business environment Direct TV should not underestimate the power of even one "little Person".

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Anne Martin
, US
Dec 30, 2010 6:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

We have a right to complain but I doubt that it makes any difference. They probably just delete MOST of our e mails. At lease we feel better just to get it off our chest while they laugh and rake in the money. We signed up for Directv through AT&T. We were told that we would get one year free HD but two months into our service they started charging us $ 10.00 a month for HD. If I had have looked closer to the fine print it says with auto pay only. Iguess it was my fault for not reading the small print. I JUST TOOK THE SALESMANS WORD. I was with DISH NETWORK before and only changed for the FREE HD. that direct offered by the sales man. TO TELL THE TRUTH I DOUBT THAT YOU CAN FIND HARDLY ANYONE IN BUSINESS THAT IS COMPLETELY HONEST. Includeing our GOVERNMERT, STATE or Cities. Robert Martin

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UpsetInFL
Navarre, US
Dec 07, 2009 7:35 am EST

We were charged an early cancellation fee after we leased equipment that did not work and would not pay the service charge to have it examined by their service people. We cancelled our service because of this and were charged an early cancellation fee. Nothing was said to us about this fee when we canceled with their customer service. They are crooks!

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1:00 pm EST
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DirecTV installation of product

The installer never showed up on November 16, 2009 nor called to say that they wasn't coming to install my satellite. I called Directv and the only solution they had was to offer me a reschedule date. I called back 3 times and finally a Mastec office called my. The local manager asked me whether Wednesday, November 18th or Friday, November 20th would be good for a reschedule since I canceled Dish Network on November 11th. I told him that I could take the day off work on Friday, he said a tech will arrive between 12-4pm. Well I decided to call Directv to see what date I was scheduled for install, come to find out I am scheduled for November 23rd. So the Mastec rep had me take off work and lied to me abut my install on today (Friday). I called Directv back, they said if he doesnt' show up on the 23rd to call them back.

They really need to find another company to do their installs. They are lucky I don't like Dish Network or Comcast are I would FIRE them.

Terrell in Atlanta

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7:13 am EST
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DirecTV bad customer satisfaction

I got satelite service because I saw the commercials and I thought I could save some money but I was wrong from the begining everything was wrong.

I ask for a DVR box i did not get it plus I got the same channels that I got with Comcast and I was paying $ 80.91 dollars a month with Comcast I was paying the same but with INTERNET, I called Direct TV to see how they can help me in times like this people is trying to save money not spent more money well they could not help me thanks to the poor CUSTOMER SERVICE and they told me if I cancel the contract I have to pay $ 565.00 dollars just for trying to get the service I wanted in other words I end up paying more when I was trying to save money.

If I have something good about DIRECT TV will be that they are good taking people's money.

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Denise Small
, US
Nov 08, 2015 4:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am so disappointed in Directv. When I looked into changing our TV provider it was only because we were spending 115.00 with our previous provider and Direct promised a comparable package for a lot less for a year. What a mistake. A lot of what was promised was misleading, 72 hour rewind is only on limited channels and they are the channels you most likely do not watch. It is not for the local channels so if you come in late and want to watch you can not. I even recorded my shows and it would not let me watch it until a few days later. On Demand is the same way, limited times for certain channels, so if I want to watch Scandal I cant watch it until it loads some 2 to 3 days later. My husband is a truck driver and watches TV on his tablet but the Directv for tablets is so limited to channel choices and does not even offer local channels. None of his favorite channels are available and right in the middle of the movie he was watching it shut off. They have a excuse for that as well. I am locked into a 2 year contract and will now pay $20.00 a month for 2 years even though I was not given written information, I only signed the technicians phone based on what I had been told by the sales rep . Dish Network offered me a discount to come back so that is what I am going to do, what they offer is what you get.

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veronica davis
, GE
Jul 09, 2014 12:41 pm EDT

Please people don"t sign up for direct because it's a rip off and the customer service will mislead you. They don't tell you the cost of everything when you sign up, when you call back it's always a different price.

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bill7728
, US
Feb 20, 2014 10:27 pm EST
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Their contract renewal whenever you get new equipment is sneaky undermined then when you cancel your account they say you signed up for new one and you never did when you go to cancel you get billed $300+ for terminating services it's a low down sneaky trick they do

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markie l broc
Mableton, US
Aug 12, 2013 11:22 am EDT

I been tring to get my money back from these pepole for two weeks ...i canceled my account and they tring to keep my deposit to pay a family member bill that i nver lived with .. its robery at its highest form and thers no superviser incharge to talk to, how do you get your money back from these THEIVES?

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gdaddy
Charlotte, US
Jul 24, 2013 2:34 pm EDT

I entered into an agreement with AT&T that included DIRECTV as the cable provider. The first six months were HELL with my bills and to top that off the customer support sucked. The past three months have been great so we are going to give them another try. An employee by the name of Shanda [protected]-1A) was so helpful in making this decision. There is no way you could pay her what she is worth...GIVE HER A RAISE! We are senior citizens and and her demeanor and personality was very important to us.!

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malysa
east rochester, US
Jul 19, 2012 3:41 pm EDT

since we lost all the channels why isn't the bill lower? also why don't you change the movies? we have had directv for several years and nothing changes. One other thing can I just pay for local channels
thank you nancy

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11:40 pm EST
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DirecTV false representation

Had Direct TV installed 2 years ago and 2 weeks ago I informed them I was cancelling my service with them. They informed me I still had 1 year left according to there records.
It seems that a year ago my DVR died and I replaced it with one I purchased from Ebay and that caused my contract to be extended fot two more years.
No one told me this and when I contacted them 3 weeks ago before canceling the service they informed me that they would reset my contract to it's original date and there would be no cancelation charge.
THEY LIED.
After getting off the phone with Mechall 8972 I was told that I was lieing and no one ever reset my original date.
TRUST nothing what they say,
My advise is stay away drom these thieving liars and always get emails don't take there work.

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Cookie
Brookside, US
Feb 01, 2009 1:37 am EST

I was told by their representative that there was no contract to sign, nor was there an early disconnect fee. Turns out he lied and they continue to call to collect $150.00 disconnect fee. I gave them the date, time, name of person I talked to and his location. I asked them to review the recording of our conversation and they would find out all he promised me. Ironically, they said the didn't record this call. I told them if they wanted $150.00 to get it from their lying representative, because I would not be paying it.

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phill 1011ettr
Russell Springs, US
Nov 10, 2009 6:10 pm EST

Tell all of your tweet, facebook Yahoo frinds the following info.
Directv does not want there current or future customers to know!
Any time there equiptment breaks you are stuck with them an additional 2 years!
Let me say this again, it will also cost you 240 to get rid of them if they replace a broken piece of there equiptment because they will add 24 months from that date to your old contract.
Every time they fix or replace your recievers they start a new contract without your concent.. Any time you plug any reciever into there network they own it even if you purchased it from Ebay or a friend and at all times if any equiptment breaks they replace it and never tell you that you NOW have 2 more years left to there service contract.
TELL everyone you know to stay away from DIECTV.
It will cost them an average 2400 in lost revenues for each customer you turn away from them.
If you can TWEET let them know>
We can force them to play fair or we can all put them out of buisness

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DirecTV incompetent so called techs

i have wires running through my bed room down the hall way - down side off wall to liveing room my family have triped more than once there is going to be a bad accedent. But they can take my money for service and (professional install.] but they used my old wireing that I had put in myself. they charged me for a add on box, then told me I would have to pay for wireing. they never wired the first box. they keep saying it is nothing wrong with the box I know its because they never ran new wire they used my old line that I had with my channel master dish.

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Larime
, US
Jan 09, 2013 12:44 pm EST

It all started in August! Hubby LOVES football, we were tired of crappy verizon, so we make the leap and sign up with Directv! Installed without programming remotes but thats ok. Day 2 of having service...no playlist on other tv's? We have 4 kids and like to record their shows for "tv time". I call about the DVR...no fix. Now we see that the playlist will disappear all together or if it is there it will be from last week (shows we've already deleted will show up and new shows from that day are MIA?) I have reset the box, had directv to my house MANY times and even had a case manager (had a code 47 and 48..had these codes this morning!) STILL NO FIX

November when directv is tired of us calling, assign us a case manager...who should not work in customer service..ever, told me "in 3 weeks OR SO our new SOFTWARE will fix ALL your problems, no you cannot get out of your contract unless you pay $450" So, now its January:) December 4th my tv showed new software BUT I found out this morning that wasnt "THE" software so my problems are still ongoing! So, NOW, JAnuary 8th I still have directv and it still doesnt work BUT IM STILL PAYING BECASUE ITS NOT THEIR FAULT ITS THE SOFTWARE! Isnt that your fault? I feel like I should get an hourly pay because Im always reseting, unhooking or speaking to DIRECTV.

Tv is such a small thing in life and shouldnt be this difficult. I pay you for a SERVICE, YOU PROVIDE ME THAT SERVICE..RIGHT? Not at directv...you pay them and you kinda get service BUT they are working on it so as a paying customer, I WAIT, wait until the engineers release "THE" software. Well Ive been patient since AUGUST and IVE HAD IT.

The manager this morning tried to comfort me in telling me " THIS IS AN ONGOING PROBLEM, YOU ARE NOT 1st PERSON I'VE TALKED TO TODAY WHO HAS THE SAME ISSUE. Thats sad! It sure didnt make me feel better, it made me come come online and WARN others. If you want to pay for a service and not receive it...PICK DIRECTV...if you want a constant headache and always be "on hold"...PICK DIRECTV If you dont want your kids watching that much tv...PICK DIRECTV...If you like a big blue box informing you "your playlist is disconnected" every 2 minutes...PICK DIRECTV

If you want to be in the boat of people with the "same" problem for 6 months with no fix in sight...PICK DIRECTV

The promise on their website is a script not a "promise". If that were true I would be out the the contract, like requested, without paying you $450! I feel you breeched the contract and have not fufilled your end...not even close. But...the little people pay and the suits win! I cannot believe a "new" customer has had such a horrrible experience with your company is on the hook for the cancellation fee. Maybe you should pay me the fee and do me a favor for once! I thought it was cheaper to keep an "old" customer than to advertise for a "new" customer? I hope if you have a similar problem you TELL THE WORLD...warn people not to get involved until this MAGIC SOFTWARE IS RELEASED! GOOD LUCK TO ALL WHO ARE NEW IN MY SHOES, AND TO THOSE WHO ARE "OLD" CUSTOMER WHO CANT GET OUT..

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Tod B
, US
Jan 24, 2011 6:08 pm EST

Sooo if you have been diligent in raising your child in that you kept them from Television for the first 6 years of his life and you finally decide you'd like to watch baseball together because he likes baseball you cave in and get TV for first time in his life. THE GOOD - The games are great and you laugh and cheer together for the season. THE BAD - since you yourself have not watched any measurable amount of tv in the last 7 years you are horrified to find out what wholesome "family" tv acceptance is throughout the entire spectrum of channels offered. Your child begins to act out on words, actions seen just while browsing between channels, their test scores drop even with minimal viewing per week below 1 hour per day.. and it has turned a loving family who communicates and shares into a fight to keep the meterial from being seen by your child with every press of the button. THE WORST - you thought you had a "special" deal that was presented to you by the DTV salesman about how educational most everything was...what a deal you were getting and so on..

THE WORSTEST' - You decide that it is just not for your family and their value system to engage in this lackluster "fluff" and harmful waste of time and you find you are "LOCKED IN" for two years of it by enforcable contract. OUTRAGEOUS!I can't think of any one thing that is as so weakly defined and so binding especially when it come to personal preference. Who do they think they are to force you to pay for a service that you are unhappy with. They may not BE the broadcast but THEY ARE the facilitator end of story. I will not subject my son to the worst of society now deemed by DTV to be appropriate along with its suppliers. I'm not a religious nut but a concerned parent trying to keep peace and harmony in the household without the poison that 95% of this DISRTIBUTION network is pushing. If you dis-agree with this theory of forced payment sans motive other than financial gain aside from personal freedom to choose your services based on "experience" please make your voice heard. No matter how LARGE a company there should always be room for personal attention and understanding of an individuals concerns regarding their product...

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Figoos
, US
Sep 05, 2011 4:23 pm EDT

While Directv's service may be acceptable (they give you tv, duh), no one EVER mentions the $485 early termination fee.

This might have been a handy bit of information to have PRIOR to my deciding to sign up with them.

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9:41 pm EST
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DirecTV appointment

I called on Thusday 11/5/09 and set up an appointment to have the system checked. Friday 11/6/09 the technician called about 6:00pm to confiirm appointment for Satuday 11/7. 20 minutes later a computer calls confirming an appointment for Sunday. Somehow in 20 minutes the company just arbitraily decided to move my appointment 24 hours later without notifying me in any way, shape or form. Then when I talk to a supervisor she gave some ###-in-nine excuse that that was the date that was originally set up. So in actuality she was calling me a liar as well. This company cannot be trusted and their customer service attitude sucks. I DO NOT recommend them for anything. Further when we have lightning in the area we can loose satellite TV for up to an hour and they bloame it on mother nature and refuse to credit my account for lack of service. Now is this piss poor attitude or what?

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DirecTV direct tv screwed me

I ordered direct tv six months ago because i saw the deals for cable for $29.99 a month. I ordered that along with the cheapest internet they have which is $49.99 a month plus a $200.00 non refundable purchase of satellite equipment. They told me that came with wireless internet so i assumed a would be getting a router. Wrong. They don't provide or even let you rent a router so i had to buy one for $50.00. They said that i could receive up to four boxes for my house when i signed up (You have to pay in advance for everything) when the technician arrived he would only give me one box because i only had one television there since i had just began moving in. When i called the next day to get another receiver they said it would be $200 for another receiver and $50 to have it installed. Also, my first few months bills were for $130 because that $29.99 was a load of crap. You have to go online and request a rebate and it takes two months before the rebate starts being applied to your bill. Within the first two months with direct tv i spend over $700 to have basic cable and internet. Ridiculous. And it is the slowest internet i have ever had. I live in an area where they only offer direct tv so i had no other option but to sign a two year contract because that is the only way you can get service with them. This is the most screwed i have ever felt by a cable or service provider. ###. Beware!

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DirecTV will not send check for refund

I cancelled my service with direct tv april 30th, 2009. Found out in may they had not cancelled, so it was cancelled again. I was told by direct tv in may 09 i was owed a refund of $73.35 which i would not receive until after sept 4, 09 because it would take that long to process. Evidently direct tv has no personnel which is trained to give refunds & it takes 6 to 8 weeks to train them. Just my opinion. Have called customer service & billing 6 times since sept, each time i have been told my refund was being escalated higher up and i would receive my check within 10 days. It is now nov 5th, i have just called direct tv again and spoke with a supervisor named jacob and once again been told the same thing. It amazes me that each & every month i receive a statement from direct tv showing they owe me the refund, but they can't send the check and be done with it. I believe now all customer service reps and the entire billing dept. With direct tv is trained by direct tv to lie, put you off and then laugh their heads off when they get off the phone with you on how they just scamed you again. I also believe there must be something we can do as previous customers and consumers even if it means filing suit which will be a good bit more than what the refund owed, but now it has come down to the principal of thing. I realize direct tv assumes if they put you off long enough you will give up. Where are the laws put in effect by the lawmakers of this country against such blatant, arrogant dis-repect for consumers by direct tv?
It is time direct tv be taken to task in a court of law and i for one have the documentation & recordings to prove all i have stated.

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DirecTV very poor service

I called about a problem, she said it would be resolved 10 hours from now at midnight, guess what, the next morning it was still not working.I called back to explain the problem, she didnt know how to fix the problem and so she simply hung up on me instead of taking the time to resolve it.I called back to talk to a superviser on hold for 43 min.She answered, I can not help you with the other employee because I did not have her employee number.She did not now how to resolve my TV problem after we talked for more than 20 min.Guess what. she hung up on me, YES the superviser hangs up on you, you know that this place has some real issuss. So here I am still my DIRECT TV is not working and nobody (2 employees and 1 superviser ) have no idea how to do there jobs, nor does it seem that even care otherwise she would simply call me back and say im sorry it seems that we were disconected, (she has my number), Why am I paying over 100 dollars every month for faulty equipment and no support PEOPLE I HAVE NO DIRECT TV AND THERES NOTHING I CAN DO ABOUT IT .

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Gail Ireland
, US
Oct 15, 2019 10:36 pm EDT

DirectTV is the worst company ever. I have been a customer for 2 years and always paid my bill on time. All of a sudden my picture had black lines through it and is chirping . We are not able to change channels, watch programs so we set an apt for a repair on Monday 10/14. We were told they would come from 4-8. I took off work early to meet them and at 7pm still no call. So I contacted them and was told that the tech tried to reach me and said I didn't answer so he cancelled my appt at 4:30. I checked my phone history and never received a call from them. Their so called tech cancelled my appt probably since he wanted to go home early! So I called that night again to schedule another repair appt. I was told them would be there from 8-12 am today. I called six times and did online chat twice. The tech even called me from a blocked # and said he would be at my house in 20 minutes at around 2pm and it is 7:30 now and guess what no show again. Every time you call you get the runaround . I started chatting when I wasn't getting resolutions over the phone. I had 2 reps call me today and lie more. One said oh your appt is from 8-4 window . There so called tracking your repairman doesn't work either. If anyone knows how to get these people to do their job please let me know.
Gail Ireland

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acollector
Norwell, US
Nov 07, 2009 9:30 pm EST

over 100 a month? my directv is less than 50 and i have a dvr HD and nfl package plus hbos and stars.
i had an issue with my box and they me out a new one within 1 day. somehow i dont think your telling the whole story here.

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DirecTV lying during sign-up

My 90 year old parents had Directv for 21 days. I signed them up using my credit info. Directv lied to me and misrepresented their service to me so badly, that I would not believe it had I not heard it with my own ears. They lied about:

1. Their website and Dominic (customer rep) promised a free DVR. When it was NOT delivered I called about it 4 times and each person gave me a different story until the 4th person I spoke with finally told me that I did not request it during sign up so now must pay $179.00 with a $99.00 rebate.

2. Since my parents are 90 I drilled them about the contract terms and was lied to: " No contract. $20 max fee for canceling at any time"... actually they are trying to collect $20 for 24 months and I now have their personal credit company after me for $499.00.

3. The website and Dominic (customer rep) promised a rebate for a year from $55 to $35. However, The website rebate sign up page did not work. The phone calls made did not work
but, an email did work and after 14 days we received a card stating we had a rebate, but, the bill received still showed $55...so back to the phone.

This service was CX after 21 days because my 90 year old father could not operate the remote control and was unable to turn on the TV, Turn off the TV or to change the channel. Frankly I could not operate it either though my younger sister had no problem.

During that 21 days, I was on the phone trying to resolve the above issues a total of 8 hours. I was treated very rudely, was exhausted, frustrated and sick of dealing with obnoxious and unhelpful people.

If you deal with this company, record all your phone conversations.

I am off to hire a lawyer to deal with this mess...beware!

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DirecTV early cancellation fees

Direct TV installed 04/01/2009. Not satisfied. Canceled on 04/03/2009. Charged my account $416.29 for early cancel fee. In all the many calls to Direct TV did they say there would be this huge charge. Causing my bank acct. to overdraw. Filed a fraud claim, ordered a new atm/debit card, sent registered letter to direct tv. Found out direct tv can charge $500 if you move your service with them or customer dies! Don't buy Direct TV service unless you can be "joined at the hip" for a 2 yr. commitment.

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Bartess
, US
Sep 16, 2009 5:22 pm EDT

Last May(2008) I receivied a new control Box that was supposed to be DVR, able to record shows, instead they sent me a standard receiver, and when my daughter called the on my behalf they said they would send the proper one out, instead after waiting 5 months and not getting the right one I cancelled my service with them(Oct 08) in Jan 09 I called again to cancel the as in the interim have had Cable hooked up on my computer and TV set, so lo and behold in May my credit card was billed 421 for early cancelaation and cost of one control box, after making a complaint to my bank I then called direct and was told I would get a full refund, now June has rolled around and I was given a 190 refund leaving me 231 dollars left over not refunded, seems that they charged me for early refund because I ordered a new controler (DVR) and received a standard one so even though they sent me the wrong one they still charged me for it, plus an early cancellation fee, plus a cancellation fee, so beware of Direct TV and don't ever get a new controller, Oh by the way I'm a totaly disabled vietnam veteran who lives on a limited budget.

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Angie Cazares
San Antonio, US
Oct 20, 2010 4:30 pm EDT
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My Mother ordered Direct TV to her home, I paid her bill the first month with my credit card, my Mom passed away within a fews months afterwards, I called and requested the direct tv to be cancelled and returned the merchandise, due to early cancellation Direct TV they sent a bill for $400.00, I explained my story that my Mom had passed away and sent them her death certificate, during all of this, Direct TV withdrew the $400.00 out of my checking without no warning, since then I have been getting the run around and waiting for my money back. Direct TV trains their employees to lie to the customers, each one of its empolyees have been giving me the 6 to 8 weeks story, were are at the end of October and I have not gotten my money back. I should write to the President of Direct TV to let them know of my situation! He might give me the 6 to 8 wks excuse too!

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Exdirectvinstaller
Gilbert, US
Nov 07, 2009 11:22 am EST

It's called buyers remorse. Check with your state but in Arizona you have 30 days to cancel.

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DirecTV taking money out of my checking account

I am making a compalint about Direct TV. I signed up with them in February 2009. No problems with them at all. On September 8, 2009, I phone the Customer Care unit to tell them that I will phone in my payment on September 12, 2009. Septembeer 11, 2009, I was in the grocery store shopping, got in line to pay for the groceries. Items were rung up and I had a total of $77.00 grocery bill. I used my Visa (ATM) card to pay and my card read that I did not have any available funds in my account. I told the cashier to try the card again, because something had to be wrong. Nevertheless, embrassed and humilated in front of people of my card rejecting. I went to the nearst ATM to do an inquiry on my account. The machine told me that I was $583.00 negative in my account. Well, I hac to pay for the groceries with cash. thankk God that I had the funds with me to pay. I hurried home and turned on the computer to my banking account and saw that $771.80 had been taken out of my account by Direct TV. I was pissed to to all hell, immediately I phone Direct TV on September 11, 2009 aroung 10:00 p.m. and these were the things that I was told. I was told by Irish [protected] that sice I owed $131.00 and had not paid for August/ September, they thought that I was buying out an early contract, therefore they charged me $360.00 early contract agreement being broken, $255.00 for recievers. Again this should have never happend, because my call on 9/8/2009 stated that the bill would be paid on Saturday 9/12/2009. The Customer Care people were very rude and had no comapssion. Iwas told the they would take $117.76 from the $771.00 that I had on the books. I renewed that account on September 11, 2009 for I was told that would be the only way that I could get my money. After renewing contract, I was told that I would get my money in 8 to 15 business days. Still PISSED to the max. by this time is midnight and no money, I did not have $771.80 checking account but the bank paid $ 583.00 and I had the rest in the account. September 15, 2009 made a calll to inquire on the status, Then I was told that it would take 30 days, soon October 15, 2009 again I should have the money posted tin my account. I went over the last 4 digits of my Personal Checking Account. Time went by, they didnt put the money in my personal account, they put it in my account for Direct Tv, which was very misleading and diffrent accounts. I was apoligized to for the mis representation that I had been given but my money started to dwendle away. $654.04 went down to $572.25( a paymment was taken out of my money that should have been sent to me. Well, I got my paychcek taht is depostied directly to my checking acount each payday. Now I owed the bank and the bank ended up taking my whole pay that weck and I still owed the an additional $88.00 If Direct TV had been located in Birmingham, I would have been at he door the next day. I am mad as hell because I have never seen anything like this in my life. Now on 10/6/2009, I spoke with Kelsey and Alex(Supervisor) going through the whole process again. They told me that I was upgraded on 9/15/2009 and in 30 days from there which is October 15, 2009 I would recieve my money in my account. Broke, discussed and needing my money NOW! The 15th of October fell on Thursday, I waited to 10/19/2009, called and spoke with Michael [protected] and he told me that I would be getting back $508.76, I raised hell cause I had been lied too and made a fool out of. Michael evently transferred me to Supervisor Dominick, he stated as of 10/19/2009 no one had put in a request to put my money back onto my card. Then I asked how long would it be before I get my money, Dominick told me it would take 15 days. he calculated it to be November 9, 2009. I asked him if I didnt get the money then and 2 days later was time for a payment, whould they take the money away from me again, he answered yes, as long as your money is still and there is a cerdit on your Direct TV account, they would take more money out of my account. On November 9, 2009 it wil be 45days waiting for my money to be put back where they took it from. I am not guarateed as I was earlier my Kelsey that the refund request was submitted for $572.25 and that was promised and assured that is what I would get back. Now everything Dam thing is wrong cause my money is noe fading where I need it for my family.All Customwr Care and Supervisors that I spoke with about my problem, ended up being a liar. God does not like for his children to be used for nothing or nobody, Only Him. I will stay in the contract til the end, but at the same time if I'm asked about your company, I would say that dont get the service because it's a rip off and sucks. I will contacting my lawyer and Six On Your Side TV station, Consumer Protection Agency, Chamber of Commerece, Six On You side to let them know how I was treated unfairly about my money, when I'm a single parent(head of house) with 1 child in school. I guess you cant imagine working aLL WEEK AND SOMONE TAKE YOUR MONEY. I was charged overdraft fees for that trancsaction actions. I spent a total of Atleast 90.00 in NSF fees. It seems like Direct Tv company doesnt care about its customers, cause if you did, you would not have other registered complaint that are paralell. Once I get with the TV station/Rhonda Robinson, I'm sure we will have a story to tell on TV and you will be able to see a decline in your business in the BIrmingham Area. Never in my 52 years of life have I ever seen a company go into your personal account and take money from them, It took you less than 20 seconds to get the money out of the account, but it takes you ove 45days or more to put it back in B.S.!

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Carolynin need
Canton, US
Jan 14, 2011 11:58 am EST
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They done the same to me but opened the accout in my daughter name but my ss# Can anyone help us and stop them from doing this. Please i'm single too and a scholl bus driver and have to make rent and car payment and my accout is overdrawn.. I did use my card to paybill two times but that does not give them to take money out when every they want please can anyone help us. to get money back please the way the emcomy is we go work hard for our money and to have soemone take it with out you permission is not right please that is what i was told sinsce the card was used to pay bill two times they have the right to take it now .. I got no phone call and no warning they were taking money tried to stop it but back would not please help us

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Selena Mann
Cedartown, US
Nov 12, 2009 3:15 pm EST

Direct Tv also told me they would refund the money if I returned the cable box, but they never sent me a box like they said they would to return it. So I never got my money back. I will never purchase cable again.

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Selena Mann
Cedartown, US
Nov 12, 2009 3:13 pm EST

The same thing happened to me. I was charged 15 overdraft fees of $35.00 from them doing this. They said that when I signed the contract, I authorized for them to be able to do this. I also just found out from someone else that Georgia State can do this if you owe taxes, they will pull straight from your checking account without even asking. I wander exactly how legal this is?

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DirecTV directv!! enough with the banner advertisements & spam!!!

Directv starting sending spam to my satellite receivers a few months back. When I called and asked for them to turn those notices off; they filed a trouble-ticket, but they didn't do anything. For the past few weeks now directv has been using giant banners within the guide to promote shows and different channels. These banners were used at first to inform customers that some channels were moving, but it has now turned into advertisements. Directv is making money from companies that want to promote a show and we the (Paying customers) are now having to suffer through this harassment! And just like the spam-notices, directv will not turn these notices off. It is only a matter of time before these banners are everywhere throughout the guide; promoting everything for foods to airlines. Because things like this don't just go away, companies keep pushing the limits of advertisements. This wouldn't be as big of a deal if directv was free; seeing as free services use banner-advertisements to make money, but our service is not free! It's almost $100 per-month! So now not only do I have to deal with banner ad's on the internet, but now I have to be harassed by them while watching the satellite tv that I pay for! These new advertising tactics are totally and completely unacceptable! What right does directv have in taking money from companies; just so they can market their goods through the channel-guide?! Since we have to pay for directv's services; then we shouldn't also be forced to deal with advertisements!

If directv is going to continue this, then they should lower the cost of all their subscribers service fee's. It's not fair that directv gets to make extra advertisement money, and we don't get anything in return but to be annoyed by seeing these ad's! Or better yet directv can just get rid of the banner advertisements! No one likes banner ad's; especially when those ad's our part of a service that we have to pay for!

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DirecTV loss of channels

We went with Direct TV from cable and when we signed up they said we would have all the channels we originally had plus extra channels. To make a long story short, in Kenosha, WI, you lose all the Chicago channels. That would be channels 2, 5, 7, 8, 9, 13 which means today we are not watching the Minnesota / Pittsburg game. We do have the option to record it for $40.00. U-verse has these channels but Direct TV doesn't so buyer beware. There is no contract which is what they stated to us. I will be testing that theory tomorrow.

Debbie

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dick bowman
Middle Point, US
Oct 25, 2009 3:17 pm EDT

Direct TV need a class action law suit on their a** for the crap their pulling onpeople. Pass the Class action law suit on please !

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DirecTV poor customer service and hidden cost

They say 4 rooms free, no they make you pay five dollars for each room after the 1st. The say lock in low value for a year, no they raise it after 3 months and say you can always downgrade. Try calling them and complaining, they will hang up on you, they will not let you talk to a head manager, they say they can't put you on hold but then they will for hours if it suits them, but if you say you'll wait they hang up on you. The charge 10 dollars not 5 dollars for the HD DVR, so don't believe them. They also will charge you one month in advace for their services, and if you don't stay with them for more then two years they will charge that credit card they make you give before they will accept you as a custome and that fee is around 400 dollars. They get so tangled in their lies one person will tell this lie then another with another when you questioned the first. Don't mkae that studpied decision, they aare awlful! They espeically don't care about returning customers and customer referrals.

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DirecTV charging me after cancellation

I cancelled my service with direct TV because I signed a 2 year agreement with Dish Network in September 2008. I sent back the Direct TV equipment and received the proper credit. In March of 2009 my Direct TV had reinstated my account and charged my verizon phone bill (thats how I paid Direct TV in the past)...I called Verizon and they directed me to call Direct TV to fix this problem. Spoke to a rep from Direct TV who said that my account was cancelled and everything was credited and it will reflect on my next Verizon phone bill. My april phone bill came and now it had $247.00 in charges from Direct TV. I called Direct TV and was told it was a mistake and my credit would reflect on my next phone bill. So I continued to see this charge month after month on my phone bill and only paid for my phone and internet services. Last week the phone company disconnected both my phone and internet services until I paid this outstanding balance of $247.00 plus a reinstatement charge. Afraid that these false charges would ruin my credit and I needed my phone and internet, I had to pay it.

When I first found out about my phone being disconnected I started e-mailing Direct TV (6 total) My complaint to them: I cancelled my service in September of 2008 because I signed a 2 year agreement with Dish Network. Direct TV's reply was that I only suspended my service for 6 months and never cancelled my account. Now why would I send back all my equipment only to have my service reinstated?...With NO EQUIPMENT! WTF? They claim to have sent me e-mails explaining this and that I agreed to all of this...and this is completely false! I requested phone records with me agreeing to only suspend my service...this is so wrong! I have no words for how this makes me feel because it is such ### and now I am out $247 + and Direct TV has no intention of paying me back...

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DirecTV misrepresentation/poor management

I am just now, finding out that I am under a 2 year contract with Direct Tv. Not including the fact, that when we set-up the service they said that we could have a bundle package with Embarq and receive a small credit. Yes, we are receiving the small credit but it is NO where close to what we could be receiving with the Embarq bundle package. I was still told on a conversation today (Oct 12), that Direct Tv is combined with Embarq. If this is possible then how is it that Direct can not tell you what type of service you have with Embarq and vs. I asked to speak with a supervisor, and was then told that there supervisors do not answer or accept calls from there customers. I'm sorry. I find that to be poor management skills. I thought that is why they receive the big bucks, because they are to have more knowledge or these situations. Anyway, I would like to not be in a contract with Direct Tv due to misrepresentation, so that way I may be able to have a package deal with Embarq.

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ambermoschioni
Benton Harbor, US
Jan 11, 2011 10:02 pm EST

direct tv is so wrong with everything..Trying to open an account with them is useless, the stories with each representitive are different everyday your deposit must go up... First a checking account with a routing number would be fine then it wasnt good enough. Everytime the deposit went up more. If you dont want hassles to get tv dont try to get direct tv

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DirecTV unauthorized bank withdrawal and cancellation fee

I cancelled my Direct TV subscription because they were not able to provide with the service that the promised me when I signed on for the program. They also deducted my balance due from my bank account with even giving me the oportunity to pay the final bill and without notice. They claim that the service is not effected by weather, at least that's what I was told. To the contrary..I kept losing my signal everytime it rain, or there was lighting in the area, or snow got on the dish. In there recent tv commercial they show some guy with a clear clen signal during a hurricane of all things. I sure he lost the signal shortly after they stopped filming. I had them come out and relocate the dish but the tech said the line of reception for the dish was limited to where it was presently located...on the top of my 42 foot high roof. I gave DTV ample oportunity to correct the problem, and tolerated the interuption in service far beyond the bounds of fairness. I spoke directly with a "supervisor" and explained why I was cancelling the service. I specificly told him that I liked DTV but if they can't provide me with an uniterupted signal that I couldn't continue the service. I also asked "Dustin if there was going to be a cancellation fee and he told me NO. But of course there was one...$60.00. I then went to their website to file a billing dispute complaint as I was told to do. In a follow-up phone call I was then told that leaving a complaint on the website wasn't going to work, and that I had to "write a letter" and was giving the DTV addresss. My next step if I don't get immediate satisfaction on my "early disonnection" refund is to file a complaing with the NY State AG and the FTC.

Rember: " Only on Direct TV"

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lrngnzlz77
Los Angeles, US
Nov 16, 2010 7:25 pm EST

I feel the same way you do. I'm going thru a similar situation. I was helping a friend by paying his bill thru the internet with my credit card. He would give me the money and I would pay the bill. Well he lost his job and he cancelled his directv acount but they decieded to deduct the outstanding balance that he left from my bank account and they didn't even notified me about this. I found out by checking my balance on the internet. Now I have an overdraft on my checking account because of this situatiuon. I hope that they do resolve your situation. Good Luck

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

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Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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