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Crystal Labs Customer Service Phone, Email, Contacts

Crystal Labs
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charmingskinantiaging.com
charmingskinantiaging.com

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1.0 7 Reviews

Crystal Labs Complaints Summary

0 Resolved
7 Unresolved
Our verdict: Engaging with Crystal Labs at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Crystal Labs reviews & complaints 7

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Newest Crystal Labs reviews & complaints

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N
11:41 am EDT
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Crystal Labs allegro and brio

Signed up for samples only of Allegro and Brio and was only supposed to pay S&H. There was an additional charge for $103 on my credit card. When I called, I was told by someone that I could hardly understand that it was for a monthly shipment. This is not something that I agreed to. Today, there is a charge for $109 for Brio. This needs to be credited back immediately. I did not agree to any monthly shipments of either product.

Your company is a scam and I will report you. Credit my account immediately.

Nancy Lupperger
[protected]@gmail.com

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11:59 am EDT
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Crystal Labs unauthorized credit card charges

Three times now I went to take money out of my child support from my debit card and money is missing The last 2 weeks almost 150 and almost 75 from when I accepted my free sample of cream and agreed to pay 4.95 for shipping only. I did not agree to anything else and did not want anymore products, I did not order day or night serums either but that came with the cream! I need my money back asap...I'm on a fixed income and this is my child support money that is needed. Not for this fraudalent crap! I reported this to BBB and also to another site RipOff.

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8:52 pm EDT

Crystal Labs Brio day night serum and allegro cream

I also fell victim to this scam. After being charged $103 and $109 within 15 days or the so called "free" trial for $4.95 each, I contacted them and was told that I kept the products longer than the 14 days. Explaining to the gentlemen on the other end of the phone test I had not received the product until a week later, I was told that they would be willing to refund 40% and that they needed the product back. I told them I wanted a total refund and after much back and forth, he agreed to refund my credit card with a caveat of $20 re-stocking fee. Oh, by the way, that means $20 per product.
This company needs to be out of business.

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Is Crystal Labs legit?

Our verdict: Complaints Board's review suggests Crystal Labs is mostly legit with an 77% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 0% caution is advised. Before engaging with Crystal Labs, reviewing user feedback and how Crystal Labs addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Crystal Labs. Trust, but verify.

Crystal Labs earns 77% level of Trustworthiness

High Trust Suggestion: Crystal Labs evaluated with 77% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

  • Crystal Labs's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the charmingskinantiaging.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • The website belonging to Crystal Labs has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
A
3:01 pm EST

Crystal Labs Total scam bad product

Ordered a 14 day free sample.
Was charged for full amount after receiving 7 days later.
Was told that the trail starts from shipping order and not delivery!

When asked to cancel my order I was told I have already been charged for the full price.

Don't waste your time with the first person you talk to. Precede directly over to a supervisor to process a return and refund.

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Update by Andrew Helopoulos
Feb 08, 2017 3:13 pm EST

Make good use of social network and tweet this scam.

https://twitter.com/AndrewNLA/status/829435141550338049

Update by Andrew Helopoulos
Feb 08, 2017 3:10 pm EST

This is the small print found on another page, not the purchase page.

TERMS & CONDITIONS

LAST UPDATED: Sept 8, 2015

Contact Details

Contact customer service for any reason at [protected] anytime, 24 hours a day, 7 days a week.

Member User Agreement

You must read and agree to these Terms and Conditions before placing Your order for the 15 day Trial Offer of BEAUTY. By placing Your order for the 15 day Trial Offer of BEAUTY You agree to be bound by the following Terms and Conditions:

ATTENTION: This is a binding agreement between You, the person or entity agreeing to the terms contained in this document ("I", "You", "Your" or "Customer"), and Skinserumantiaging, the makers of BEAUTY, and the owner and administrator of this Website and all content and functionality contained herein ("Our", "Us", or "Company") (collectively, the "Parties" or "We"). These terms and conditions, as well as any additional terms, conditions and covenants referenced in or made available by hyperlink in this document (collectively, these "Terms", "Terms of Use" or this "Agreement"), govern Your use of and access to this Website and any and all of its sub-pages (collectively, the "Website").

ACCEPTANCE OF TERMS OF USE: By using, visiting, or browsing the Website, as well as placing an order with Skinserumantiaging through the Website or customer service center, You accept, without limitation or qualification, these Terms of Use and agree, without limitation, to the terms of Our Privacy Policy. If You do not agree to be bound by these Terms of Use and Privacy Statement, You should exit the Website immediately. By accessing, using or ordering products through the Website, You affirm that You have read this Agreement and understand, agree, and consent to all Terms contained herein.

These Terms of Use constitute the entire agreement between Skinserumantiaging and You, and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Website, the content, products, or services provided by or through the Website, and the subject matter of these Terms of Use. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest Your agreement to the Terms in this document by any act demonstrating Your assent thereto, including clicking any button containing the words "I Agree"; "Rush My Order"; "Submit" or similar syntax, or by merely accessing the Website, whether You have read these terms or not. It is suggested that You print this form for Your personal records.

You further agree not to use or access the Website if doing so would violate the laws of Your state, province or country. At the bottom of this page appears a "last modified" date. If the "last modified" date remains unchanged, then You may presume that no changes have been made since the "last modified" date. A changed "last modified" dates indicates that this document has been updated or edited, and the updated or edited version supersedes any prior versions immediately upon posting.

Product Disclaimer: I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

I understand the information on this Web site or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care.

I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that BEAUTY is not intended or to be used to treat any type of medical condition.

WARNING: Not intended for use by persons under 18 years of age. Consult a physician before using this product if You have any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other herbal medications.

"Purchase Option" Specific Terms and Conditions:

BEAUTY is a 15 Day Trial Offer purchase option whereby you would pay a small shipping and handling fee immediately for a trial quantity of the product, followed by future shipments and

If you feel BEAUTY is not for you for any reason, simply call us within 30 days from the order date to make arrangements for the return of the remaining product and our customer service team will provide you with an RMA number and instructions. Please note that bottles must be unopened with the product safety seal intact in order to receive a full refund. Also, please note that there is restocking fee as detailed below in the "Refund Policy" section that is applicable for all returns.

BEAUTY 15 day Trial Offer Terms and Conditions:

Please take a few minutes to read the following, as by concluding your purchase of the BEAUTY Trial Offer you automatically accept the following terms and conditions.

We are confident you will see the benefits of using our BEAUTY Product within our 15 day trial. You are taking the next step toward a more fit & healthy you!

To allow greater flexibility for our customers, we currently offer two shipping plans under our 15 day trial program. Please note: Billing cycles for the two options are identical. As such, you may be automatically placed in either shipment option. If you would prefer to switch shipment cycles, please contact customer service [protected].

Shipping Plan : Monthly shipments.

Upon signing up for your trial offer, the credit card you provide will be charged a One-time Shipping & Handling fee of $4.89 and you will be shipped a 1 month supply of BEAUTY. If you contact customer service to terminate your trial enrollment within 15 days of the date that you enroll in the Program, you will not receive any additional product and you will not be charged anything else.
If you feel BEAUTY is not for you, call us to cancel within 15 days from the order date to avoid the membership fee of $93.89 and enrollment in the auto-shipment and auto-billing program, which charges you for a 1 month supply every 30 days starting 31 days after you submit your initial 15 day trial order, at the low price of $93.89 per month. You will start receiving additional fresh supply starting approximately 30 days after you place your initial 15 day trial order. As a bonus for remaining in the auto-shipment and auto-billing program, all shipping and handling fees will be waived and you will only pay the product price of $93.89 per month.

There is no obligation to continue in any of our programs, and you can cancel at any time by simply contacting a Customer Service Representative. Your enrollment date is the date that you submit your order for the trial product. Orders are shipped within 24 hours Mon.- Fri. excluding holidays in which case your order will be shipped the morning of the next business day. Orders are shipped via USPS First Class Mail with tracking, and actual delivery time of your order will vary by region.

You can cancel your membership in our auto-shipment program and avoid further Monthly Charges at any time by contacting customer service at [protected] hours a day, 7 days a week.

By proceeding with your purchase, you acknowledge and agree that Skinserumantiaging will not obtain additional authorization from you for each future installment of the $93.89. auto-ship program that will be charged to the credit card you provided initially. You agree that as part of the auto-shipment program, Skinserumantiaging will ship a new supply every month, and you will be responsible for returning any unused product in order to receive a refund, even if you have not yet been billed for the product. In addition, you do not hold Skinserumantiaging responsible for any overdraft charges or fees which you might incur during the ongoing auto-ship program Membership.

All fees are payable in United States currency. For so long as your Membership is active, you will be billed, and you will be required to pay, all applicable charges. Failure to use the BEAUTY Products does not constitute a basis for refusing to pay any of the associated charges. Subject to the conditions set forth herein, you agree to be bound by the Billing Provisions of Skinserumantiaging in effect at any given time. Upon reasonable prior written notice to you (with e-mail sufficing), Skinserumantiaging reserves the right to change its Billing Provisions whenever necessary, in its sole discretion. Continued use of the Site and/or receipt of the BEAUTY Products after receipt of such notice shall constitute consent to any and all such changes; provided, however, that any amendment or modification to the Billing Provisions shall not apply to any charges incurred prior to the applicable amendment or modification.

Skinserumantiaging authorization to provide and bill for the Skinserumantiaging Products is obtained by way of your electronic signature or, where applicable, via physical signature and/or voice affirmation. Once an electronic signature is submitted, this electronic order constitutes an electronic letter of agency. Skinserumantiaging's reliance upon your electronic signature was specifically sanctioned and written into law when the Uniform Electronic Transactions Act and the Electronic Signatures in Global and National Transactions Act were enacted in 1999 and 2000, respectively. Both laws specifically preempt all state laws that recognize only paper and handwritten signatures. Where you fail to make any auto-ship program payments, such overdue amounts will be subject to your account being deactivated, in which case no further product will be shipped to you and access to the Membership site will be denied, for non-payment.

Shipping Terms

Upon confirming your order you will be shipped one trial bottle of BEAUTY. Orders are shipped within 24 hours (Monday through Friday) using our standard USPS First Class shipping method and delivery generally takes anywhere from 2 to 4 days depending on your geographic location. Please be advised that shipments are not sent on Saturdays, Sundays, or any Holidays. Skinserumantiaging does not guarantee specific arrival dates or times. Skinserumantiaging does not refund delivery or handling charges for any shipments. PLEASE NOTE: Skinserumantiaging allows 4 additional days from the date of purchase for delivery time before starting the 15 day trial period. This is not a guarantee of delivery within 2 days, and delivery may take longer. If delivery does take longer than 2 days, it will reduce the number of days allocated to Your trial period.

PLEASE CONTACT CUSTOMER CARE AT [protected] FOR SHIPMENTS NOT RECEIVED WITHIN 15 DAYS. REFUNDS WILL NOT BE ISSUED FOR SHIPMENTS CLAIMED AS UNDELIVERED IF NOT REPORTED WITHIN 15 DAYS. When an incorrect or invalid shipping address is provided at time of order, and Safe Secure Ship has not been purchased, the reshipment will be subject to the retail shipping and handling charge of $12.95(USD).

Contacting Customer Service: You may contact our customer care department at [protected] anytime, 24 hours a day, 7 days a week.

IMPORTANT...

1) Please do not return any product to us without first obtaining an RMA number from customer service. Please note that any packages marked "refused" or "Return to sender" will not be processed as a refund. You must obtain an RMA number first.

2) If you do not receive your shipment within 5 working days from the date you placed your order, please contact us immediately so we can address the situation appropriately.

Return Address:
Skinserumantiaging, Returns
1909 US Highway 82W, Suite 9
PMB #48
Tifton, GA 31793
USA

Refund Policy

1. We refund all cases of fraud and unauthorized transactions inclusive of all shipping and handling charges. Additional refunds are issued at the discretion of the company.

2. We reserve the right to replace any damaged products in lieu of refunding them at the discretion of the company.

3. In instances where a refund is warranted and agreed to by the company, customers are restricted to receiving a single refund per product ordered. Multiple refunds for purchases processed in multiple months are not permitted - i.e. We will only consider refunding the most recent month's transaction and never multiple past months.

4. We reserve the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests refunds in bad faith.

5. In order to request a refund, you must contact Our Customer Service Department at [protected]. IN ORDER TO PROCESS A REFUND, ALL RETURNS MUST BE PRE-APPROVED AND ASSIGNED A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. PRODUCT RETURNED WITHOUT PRIOR AUTHORIZATION (RETURN TO SENDER) WILL FOREFIT REFUND. If a refund is warranted, you will be provided with an RMA number and instructions on how to proceed.

6. Once an RMA notice has been issued to you, you will automatically receive an RMA email confirmation and authorization.

7. In order for your refund to be processed, you must include your RMA number written on the outside of your shipment in large and legible print.

8. We must receive the remaining product back to our fulfillment facility in good condition, and once it is received and the RMA number logged into our systems, a refund will automatically be processed and you will receive an email confirmation that your refund has been processed. Please note that depending on the bank that issued the credit card, a refund can take up to thirty (30) days to appear on your credit card statement.

9. Shipping and handling costs are not refundable.

10. A $9.95 restocking fee is applicable for every returned order excepting your initial trial order when cancelled during the trial period. Please note that every shipment contains 2 bottles, and you are responsible for returning any unused product for a refund.

11. You are responsible for any costs incurred to package and safely return the product to our fulfillment facility.

Reversals and Chargebacks

We consider charge backs and reversals as potential cases of fraudulent use of our services and/or theft of services and as such will be treated. We reserve the right of filing a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and or theft of services. IN THE EVENT THAT A REVERSAL OR CHARGEBACK CLAIM IS FILED WITH THE CARDHOLDER'S BANK, REFUND REQUESTS WILL BE DENIED BY OUR RISK MANAGEMENT DEPARTMENT TO PREVENT FRAUDULENT ACTIVITY ATTEMPTING TO OBTAIN MULTIPLE REFUNDS.

Credit Card Declines

In the event a credit card transaction declines, after product has been shipped or received, and you have not exercised your cancellation rights per the terms and conditions, we reserve the right to reprocess the transaction in full. This includes the right to resubmit the charge on or about every two (2) days from the original declined transaction date and up to three (3) additional attempts thereafter. In the event of subsequent credit card declines, you authorize us to resubmit a reduced amount from one-half (1/2) or one-third (1/3) of the full purchase price until the full amount is obtained.

Contact Customer Care at [protected] if you have additional questions regarding credit card declines.

Damaged or Incorrect items

- In the event that your order arrives damaged, or you receive the wrong item, please call our Customer Service Department at [protected] within 24 hours.

- We ask that you do not dispose of any damaged products until you contact the Customer Service Department for instructions, as we may require the return of the damaged goods.

- In the event of a damaged order, we will ship a replacement order promptly.

- If you have ordered incorrectly, we will ship the correct item once we have received the return of the incorrect product.

- All damaged orders must be reported within five (5) business days of delivery.

Damaged orders not reported within five (5) business days of delivery confirmation cannot be adjusted or credited.

NEGATIVE OPTION CLAUSE

BY PROCEEDING WITH THIS PURCHASE, YOU UNDERSTAND AND AGREE THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT FOR $93.89 PER MONTH IF YOU FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.

LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTY

THE MATERIALS AND PRODUCTS CONTAINED AND OFFERED ON THE WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Skinserumantiaging DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR OTHER VIOLATIONS OF RIGHTS. IN NO EVENT SHALL Skinserumantiaging OR ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, TELECOMMUNICATIONS PROVIDERS, AND AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, UNDER ANY CAUSE OF ACTION WHATSOEVER INCLUDING, BUT NOT LIMITED TO, CONTRACT, TORT, STRICT LIABILITY, WARRANTY, OTHERWISE, FOR ANY CLAIM CAUSE OF ACTION, FEE, EXPENSE, COST, OR LOSS (COLLECIVELY, "CLAIMS") ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY STATEMENT, THE PRODUCTS, OR THE CUSTOMER'S USE OF THE WEBSITE OR ANY PRODUCT. Skinserumantiaging ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE WEBSITE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY Skinserumantiaging WEBSITE OR THE SERVERS THAT MAKE SUCH MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; Skinserumantiaging FURTHER ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY FAILURES, DELAYS, MALFUNCTIONS, OR INTERRUPTIONS IN THE DELIVERY OF ANY CONTENT CONTAINED ON THE WEBSITE; ANY LOSSES OR DAMAGES ARISING FROM THE USE OF THE CONTENT PROVIDED ON THE WEBSITE; OR ANY CONDUCT BY USERS OF THE WEBSITE, EITHER ONLINE OR OFFLINE. Skinserumantiaging DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS ON ANY Skinserumantiaging WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.

You agree that Skinserumantiagings' entire liability for all CLAIMS shall be limited, in the aggregate, to the lesser of (i) USD $500.00, or (ii) the total amount of money You paid to Skinserumantiaging in the one (1) month period immediately preceding the incident on which Your alleged claim is based. This limitation of liability shall apply for all CLAIMS, regardless of whether Skinserumantiaging was aware of or advised in advance of the possibility of damages or such CLAIMS. You understand that this is a significant limitation on your right to sue Company and you should not proceed if you do not agree. The warranties and representations specifically set forth in this agreement are the only warranties and representations with respect to this Agreement, and are in lieu of any and all other warranties, written or oral, express or implied, that may arise either by agreement between the parties hereto or by operation of law, including warranties of merchantability and fitness for a particular purpose. None of these warranties and representations will extend to any third person. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to You.

CONSENT TO RECEIVE EMAILS FROM US

If you sign up via any of our opt-in forms, or make a purchase from any of our websites, we will send you emails anywhere from one to three times a week. These emails can be comprised of order confirmation, shipping confirmation, announcement type emails &/or our skin care newsletter and informational emails that we send out regularly. Typically in our emails you will find relevant information that is related to a purchase you made with us, or the newest tips, tricks, and information related to skin care. Please remember that if you no longer wish to hear from us, you can simply unsubscribe at any time using the link in the footer of any email that we send you.

REPRESENTATIONS; PRODUCT DISCLAIMERS

Skinserumantiaging is committed to improving the well-being of our customers by providing safe and effective wellness products made with the highest quality ingredients. You understand, however, that Our Products have not been evaluated by the Food and Drug Administration, and Our Products are not intended to diagnose, treat, cure or prevent any disease. The information on this Website or in emails is designed for informational purposes only and is not intended to be a substitute for informed medical advice or care.

You understand that You should not use this information to diagnose or treat any health problems or illnesses without consulting Your doctor or physician. You further understand that this Product is not intended for use by persons under 18 years of age. You also understand that the Product is not intended or to be used to treat any type of medical condition such as obesity. You agree that You either have consulted, or will consult, with a physician or doctor before using any of Our Products, particularly if You suffer from any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other herbal medications, and You agree that you will cease immediately from taking or using Our Products if You experience any ill effects or unintended side effects of any Product. Skinserumantiaging endeavors to provide You with accurate information about Our Products. You understand and agree that the information Skinserumantiaging conveys about or Products and/or the efficacy of Our Products, is obtained from independent third parties such as news agencies, scientific reports, and scientific / research entities ("Third Parties"). Skinserumantiaging does not warrant or represent that such information is error-free, and Skinserumantiaging does not represent or endorse any Third Parties or the methods that they use to arrive at their conclusions. All Product specifications, performance data, and other information on the Website is for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Products will conform to such specifications or performance data.

Skinserumantiaging does not warrant or represent that Our Products will provide You with any particular benefits, or that Your results will match those of others who use Our Products. Individual results will vary from person to person, and are dependent on factors including age, weight, diet, and exercise regimen.

By using the Website, You agree to comply with all applicable laws and regulations of the United States. The material provided on the Website is protected by law including, but not limited to, United States copyright and trademark law and international treaties. Skinserumantiaging makes no representation that materials contained in the Website are appropriate or available for use in other locations and access to them from territories where their contents are illegal is prohibited. Those who choose to access the Website from other locations outside the United States do so at their own initiative and are responsible for compliance with applicable local laws.

YOUR REPRESENTATIONS

You hereby represent and warrant that You are age eighteen (18) or older, that You have read this Agreement and thoroughly understand the terms contained in this Agreement, that any Products You purchase from the Website will be used for Your personal, non-commercial use, and that You will not re-sell, re-distribute or export any Product that You order from the Website. You further represent that Skinserumantiaging has the right to rely upon all information provided to Skinserumantiaging by You, and Skinserumantiaging may contact You by email, telephone or postal mail for any purpose, including but not limited to (i) follow-up calls, (ii) customer satisfaction surveys, and (iii) inquiries about any orders You placed, or considered placing, at or through the Website.

INTELLECTUAL PROPERTY

The Website and all of its contents including, but not limited to, articles, other text, photographs, illustrations, graphics, product names, designs, logos, and the collection, arrangement, and assembly of all content (collectively, "the Intellectual Property") are protected by copyright, trademark, and other laws of the United States, as well as international conventions and the laws of other countries. The Intellectual Property is the exclusive property of Skinserumantiaging or its licensors. No license or ownership rights in or to any of the Intellectual Property are conveyed to You by virtue of this Agreement or by Your purchase of any Product from the Website. The Intellectual Property is protected by the copyright and trademark laws of the United States. Unless otherwise permitted by law, none of the Intellectual Property may be reproduced by You without Skinserumantiaging's prior written permission.

WEBSITE USER CONDUCT AND RESTRICTIONS

You must be 18 years of age or older to access Our Website. As a user of the Website, You agree that in connection with Your use of the Website and the content You will not:

- Upload, post, email, or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, pornographic, libelous, invasive of anyone's privacy, hateful, or racially, ethnically, or otherwise objectionable;

- Conduct Yourself in an inappropriate, offensive, indecent, or vulgar manner while using Our service or Website;

- Use the Website for any unlawful purpose;

- Upload, post, email, or otherwise transmit any content that You do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary, and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements);

- Upload, post, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright, or other intellectual property right of any party;

- Upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail, " "spam, " "chain letters, " "pyramid schemes, " or any other form of solicitation;

- Upload, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;

- Interfere with or disrupt the Website, the services, the content or servers or networks connected to the Website, the services or the content, or disobey any requirements, procedures, policies, or regulations of networks connected to the Website, the services, and/or the content, the terms of which are incorporated herein;

- Intentionally or unintentionally violate any applicable local, state, national, or international law.

Without the express prior written authorization of Skinserumantiaging, You may not:

- Duplicate the Website (except as expressly provided elsewhere in this Agreement or as permitted by law);

- Create derivative works based on the Website or any of the Intellectual Property;

- Remove any copyright or other proprietary notices from the Website or any of the Intellectual Property contained therein;

- Frame or utilize any framing techniques in connection with the Website or any of the Intellectual Property;

- Use any meta-tags or any other "hidden text" using the Website's name or marks;

- "Deep-link" to any page of the Website;

- Circumvent any encryption or other security tools used anywhere on the Website (including the theft of user names and passwords or using another person's user name and password in order to gain access to a restricted area of the Website);

- Use any data mining, bots, or similar data gathering and extraction tools on the Website;

- Use any device, software or routine to bypass any operational element or to interfere, or attempt to interfere, with the proper working of the Website, server or activities conducted therein; or,

- Take any action that imposes an unreasonable or disproportionately large load on the Website or its network infrastructure.

TERMINATION OF AGREEMENT

This Agreement shall remain in force as long as You access the Website, use any functions or features of the Website, or order anything from the Website. Skinserumantiaging reserves the right to terminate this Agreement without notice and/or refuse to sell to anyone who Skinserumantiaging believes, in Our sole discretion, (i) has violated any of the terms of this Agreement, (ii) is abusing the Products or the services Premium Beauty Products, LLC provides, or (iii) is unable to provide Us with sufficient information to allow Us to properly identify the customer's real name, address, or other contact information.

LINKS

The Website may provide links to other World Wide Web sites or resources. Skinserumantiaging has not reviewed these websites and is not responsible for the accuracy, content, privacy policies or availability of information found on websites that link to or from any Skinserumantiaging's Website. Skinserumantiaging cannot ensure that You will be satisfied with any products or services that You purchase from a third-party site that links to or from any Skinserumantiaging Website or third-party content on our sites. Skinserumantiaging does not endorse any of the merchandise, nor has Skinserumantiaging taken any steps to confirm the accuracy or reliability of any of the information contained in such third-party sites or content. Skinserumantiaging does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) You might be requested to give any third party, and You hereby irrevocably waive any claim against Skinserumantiaging with respect to such sites and third-party content. Skinserumantiaging strongly encourages You to make whatever investigation You feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. Neither Skinserumantiaging nor its affiliates, officers, directors, shareholders, employees, independent contractors, telecommunications providers, or agents shall be liable for any damages, including but not limited to direct, indirect, incidental, consequential, or punitive damages arising out of your use of third-party material or third-party sites that are linked to this Website. No link to the Website may be framed to the extent that such frame contains any sponsorship, advertising, or other commercial text or graphics. All links to the Website must be to wwwdomain. Deep linking to internal pages of this Website is expressly prohibited without prior written consent from Skinserumantiaging.

FORCE MAJEURE

Skinserumantiaging shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond Our reasonable control, including but not limited to: acts of God, such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters; war, riot, arson, embargoes, acts of civil or military authority, or terrorism; strikes, or shortages in transportation, facilities, fuel, energy, labor or materials; failure of the telecommunications or information services infrastructure; hacking, SPAM, or any failure of a computer, server or software, for so long as such event continues to delay Skinserumantiaging's performance.

INDEMNITY

You agree to defend, indemnify, and hold harmless Skinserumantiaging, its affiliates, officers, directors, shareholders, employees, independent contractors, telecommunications providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including, but not limited to, reasonable legal and accounting fees, which are not limited to Florida's Statewide Uniform Guidelines For Taxation of Costs in Civil Actions, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from Your use, misuse, or inability to use the Website, or Your breach of any of these terms and conditions of this Agreement. We shall promptly notify You by electronic mail of any such claim or suit, and cooperate fully (at Your expense) in the defense of such claim or suit. If we do not hear from You promptly, we reserve the right to defend such claim or suit and seek full recompense from You.

DISPUTE RESOLUTION BY BINDING ARBITRATION

We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information, and the proposed resolution. You agree to contact Us with disputes by writing to Us at:

Skinserumantiaging, 1909 US Highway 82W, Suite 9, PMB #48, Tifton, GA 31793, USA. We will contact You by letter to Your billing address You provided Us.

Instead Of Suing In Court, We Each Agree To Arbitrate Disputes

We each agree to finally settle all disputes (as defined and subject to any specific exceptions below) only by arbitration. In arbitration, there is no judge or jury and review is limited. However, just as a court would, the arbitrator must honor the terms and conditions in this Agreement, the Terms of Use, and the Privacy Policy, and can award the same damages and relief, including any attorney's fees authorized by law. The arbitrator's decision and award is final and binding, with some exceptions under the Federal Arbitration Act ("FAA"), and judgment on the award may be entered in any court with jurisdiction. We also each agree as follows:

"Disputes" are any claims (including the definition of "claims" contained in the section Limitation of Liability and Disclaimer of Warranty above) or controversies against each other related in any way to this Agreement, the Terms of Use, the Privacy Statement, or Your purchase and use of the Product. This includes claims You bring against Our affiliates, officers, directors, shareholders, employees, independent contractors, telecommunications providers, or agents or other representatives, or that Skinserumantiaging brings against You.

If either Skinserumantiaging or You want to arbitrate a dispute, We each agree to send written notice to the other providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. Notice to You will be sent to Your billing address that You provided Us and notice to Us will be sent to: Skinserumantiaging, 43 Powerline Road #246, Pompano Beach, FL 33069, USA. We each agree to make attempts to resolve this dispute within forty-five (45) days of receipt of the notice to arbitrate, then We may submit the dispute to formal arbitration.

The FAA applies to this Agreement and arbitration provision. We each agree that the FAA's provisions, not state law, govern all questions of whether a dispute is subject to arbitration.

The arbitration will be administered by the National Arbitration Forum ("NAF") under its arbitration rules. If any NAF rule conflicts with the terms of this Agreement, the terms of this Agreement apply. You can obtain procedures, rules, and fee information from the NAF at [protected] or www.adrforum.com.

Unless We each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the state of Your last billing address. The federal or state law that applies to the Agreement will also apply during the Arbitration.

We each agree not to pursue arbitration on a consolidated or classwide basis. We each agree that any arbitration will be solely between You and Skinserumantiaging (not brought on behalf of or together with another individual's claim). If for any reason any court or arbitrator hold that this restriction in unconscionable or unenforceable, then this agreement to arbitrate does not apply and the dispute must be brought in court.

We each are responsible for our own costs relating to counsel, experts, and witnesses, as well as any other costs relating to the arbitration. However, Skinserumantiaging will cover any arbitration administrative or filing fee above: (a) $25 if You are seeking less than $1, 000 from Skinserumantiaging; or (b) the equivalent court filing fees for a court action in the appropriate jurisdiction if you are seeking $1, 000 or more from us.

No Class Actions

TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CONSOLIDATED OR CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSION OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITYON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.
No Trial By Jury

TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION, OR OTHERPROCEEDING.
GOVERNING LAW

You agree that this Agreement and any issue or dispute arising out of or otherwise related to this Agreement or with Your use of our Website, Intellectual Property, the Terms of Use, the Privacy Statement, or any matter concerning Skinserumantiaging shall be governed exclusively by the laws of the State of Florida, excluding its conflict of law provisions.

SEVERABILITY

If for any reason a court of competent jurisdiction finds any provision of this Agreement, the Terms of Use, the Privacy Statement, or any portion thereof, to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of the Agreement, the Terms of Use, and the Privacy Statement will continue in full force and effect.

NO WAIVER

No waiver of or by Skinserumantiaging shall be deemed a waiver of any subsequent default of the same provision of this Agreement. If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from this Agreement.

HEADINGS

All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement.

COMPLETE AGREEMENT

This Agreement constitutes the entire agreement between the parties with respect to Your access and use of the Website and Your ordering and use of the Products, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.

MODIFICATIONS OF AGREEMENT

Skinserumantiaging reserves the right to change any of the provisions posted herein and You agree to review these terms and conditions each time You visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes Your acceptance of such changes. Skinserumantiaging does not and will not assume any obligation to provide You with notice of any change to this document. Unless accepted by Skinserumantiaging in writing, these terms and conditions may not be amended by Yo

Update by Andrew Helopoulos
Feb 08, 2017 3:07 pm EST

Please address your return package with the RMA information as shown below:

ATTN: Hydra Skin
RMA#: 13725
Returns Dept:
14925 Heritage Crest Way, Bluff dale, Utah 84065

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9:10 am EDT

Crystal Labs Online scam for skin cream products

In February 2016, I was as at known website and pop-ups about free items for skin care products appeared as thank you and items where listed to chose from and all I had to do was pick 2. I chose Allegro and Brio day and night cream, it told me all I had to pay was only the 4.95$ shipping fees. No other information or details and I thought the offer was coming from my familiar website that I was on. I was not on another website or the skin care products website. By clicking all that was required was a credit card and email address. The items arrived, no paperwork, no terms and conditions, no invoice. My Feb. credit card statement showed the 2 4.95$ shipping fees. Yesterday I got my Mar statement and on it were charges for over 400$ for 3/8/16 and 3/21/16 as recurring charges, charges for the trial/free items and again for items (not yet received) for the month of March. I called the 800 number my credit card company gave me and explained the problem. Since I did not have the Mar products I asked them not to send; they said too late. And I told them the free items had not been opened and I wanted to return all items since I did not order. The rep told me I cannot return the free samples, that I was to contact them/return them after 2 wks of receiving not to be charged for them. It was in the terms and conditions. I told him there were not terms and conditions as the time I clicked for the free items. He would not give me a RMA or address to return the items. I told him when the next shipment comes I will return them since I did not order them nor knew this was a recurring charge. He told me there would be a 20$ restocking fee and return shipping, and I asked to speak to his supervisor and when he came back o the phone, he said they would give me a 70% discount on the Mar Allegro and Bio skin products. I want 100% credit and expect it.What company scams and then tells you you do not have the right to return items not ordered. I told him to cancel the account and to email me the cancellation. He would not give me a return address, but when I went searching today, I found another complaint about the very same experience as I had but she was given an address to return the product. So I am going to use that to return both Allegro and Bio skin care products. I am retired and on a fixed income and I would never have ordered such expensive products and feel they are not legit and scamming people. They got my credit card number when I entered for shipping charges only, little did I know they are scamming to get the credit card to continue charging recurring payments. This is what another complaint had to say, she got an address to return items:
Had him email my cancellation in this "scam" and address to send back products. Both products go to the same address in Utah. 14925 Heritage Crest Way, Bluffdale (should be Riverton), Utah.
No company name was listed. But I saw Crystal Labs listed in a website.

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10:30 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Crystal Labs - Brio skin cream & allegro day/night serum

On 2/22/16, while on Facebook, a story about "miracle" skin cream combination was listed. I read the story and clicked on an offer. Get said free trial and pay only shipping and handling of $4.95 per item. No other details were stated and read as if it was a sample I was ordering. The two different products were Brio cream and Allegro serum and had two...

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12:44 pm EST

Crystal Labs Don't buy from them, total scam

I ordered some stuff for my skin from the company Charming Skin Antiaging. The seller charged my account for completely different sum. I already sent him several emails, but everything was useless. No one replied to my email, and after several days the seller charged me again for completely different price. I never subscribed for the offerings. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.

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Crobinette
, US
Sep 20, 2018 7:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

There was a charge on my bank account for $2.99 that I DID NOT authorize I want it credited back immediately! It was GOOGLE *Telepathic g.co/helppay# Not sure what reputable business charges without permission. I expect an email letting me know this message was received. My email is crobinette1105@gmail.com

Thank you

Crystal Robinette

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Esther McLeod
, US
Jun 15, 2016 6:09 pm EDT

Posted comments on this company and their products. In agreement with the aforesaid comments. Beware of their fraudulent dealings. Do not order. Price is outrageous and products not what they are proported to be,

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Pupdonna
, US
May 23, 2016 3:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened to me today I was on the phone to them in India for an hour fighting with them for a total refund. I am sending the products back tomorrow, I will report them to all the agencies in their area, Better business, Attorney General and local police, This is a crime committed. Nobody can charge your credit card any amount without your permission. Seems to be an India Mafia scam. Oh yea the product is junk.

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Michaem
loNDON, GB
Dec 16, 2014 6:28 am EST
Verified customer This comment was posted by a verified customer. Learn more

Had the same thing happen to me, called my bank who have put a block on them

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Contact Crystal Labs customer service

Phone number

+1 (866) 363-0047

Website

charmingskinantiaging.com

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