Charlotte Russe reviews and complaints 1
View all 63 complaintsCharlotte Russe - sales associates
Visited the Charlotte Russe location at the Crabtree Valley Mall today with a friend... We both purchased multiple articles of clothing. We were cashed out and my friend commented on how the totals we were charged did not seem right. After checking our receipt we realized that we were both overcharged by more than $10. We went back to the associate and told her that something had not rung up right. First she ignored us and then she told us to get in line behind someone else WHO HAD JUST WALKED UP TO THE COUNTER WHILE WE WERE SPEAKING TO THIS ASSOCIATE. So we let the cashier cash out the other girl. When we returned to be waited on the sales associate refused to help us again! We had to literally pull our items out of the bags, show her the prices on the cloths and then the prices on the receipt! When she finally did refund our money, she intentionally took her time! Her manager stood behind her on another register during this whole process, ignoring the situation as if nothing was happening. But it makes sense that they were both ignoring the situation because we were INTENTINALLY OVERCHARGING customers and were planning on pocketing the "extra money" at the end of their shift. Store number 355, Cashier number 206057... 5/25/2014
The complaint has been investigated and resolved to the customer’s satisfaction.
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Handed cashier at store my money she took money behind register than told me I didn't give her enough when I handed her exact cash. I hope she gets caught. You don't steal money from people. Just not right.
Springfield Mall 1250 Baltimore Pike, Springfield PA 19064