chargers-pc.com / asus laptop charger
On Feb. 4, 2017, I ordered quantity (2) of the 45W for Asus ADP-45BW B AC Adapter Charger. What I received was model number Asus ADP-45AW A. The "A" model would not work with the laptops. I began communication on this issue on Feb. 23, 2017. When I notified the company they asked me to send pictures. I sent a picture of the model information they sent me and the model number of what I needed. Then they asked me what size the adapter was (1mm, 1.3mm, etc.) I responded with this info. Now they say I purchased the wrong item and I need to ship it back and they will refund me minus shipping charges. I did not order the wrong item; they shipped the wrong item but are refusing to pay for shipping it back to them even though it was their mistake. See the pictures below of the invoice email showing what I ordered and then a picture of what I received which shows the wrong model number. I want a prepaid shipping label to send the wrong items back and a full refund of my purchase price.