Menu
CHANEL Customer Service Phone, Email, Contacts

CHANEL
reviews & complaints

www.chanel.com
www.chanel.com

Learn how the rating is calculated

4.5 18 Reviews

CHANEL Complaints Summary

6 Resolved
1 Unresolved
Our verdict: Expect excellent service from CHANEL. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
Verified
The authenticity of the customer service contact information for CHANEL has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CHANEL. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CHANEL reviews & complaints 17

Filter reviews by rating
5
9 reviews
4
0 review
3
1 review
2
1 review
1
0 review
Sort by:

Newest CHANEL reviews & complaints

ComplaintsBoard
E
12:00 am EDT

CHANEL Mixed Experiences with Chanel San Francisco

As someone who appreciates luxury and style, my interactions with Chanel San Francisco have been a mix of highs and lows. While the allure of Chanel's products is undeniable, the overall experience left me somewhat disappointed. The customer service, which is crucial in the world of high-end fashion, fell short of expectations. Issues with orders, such as missing items and delays, tainted the excitement of receiving a Chanel package. On the positive side, the products themselves exude elegance and sophistication, staying true to the brand's reputation for quality. However, the inconsistency in customer service and the occasional product quality concerns have left me hesitant to fully commit to Chanel San Francisco. For those seeking a touch of luxury, Chanel offers a range of exquisite products, but be prepared for a journey with its ups and downs.

Read full review of CHANEL
Hide full review
ComplaintsBoard
A
2:06 pm EDT
Verified customer This review was posted by a verified customer. Learn more

CHANEL Chanel no. 5 perfume = my go to

Love the smell, love the history, it is a smell that will never fade. Chanel no. 5 is wrong to go hard with regardless of the occasion!

Read full review of CHANEL
Hide full review
ComplaintsBoard
A
1:17 pm EDT
Verified customer This review was posted by a verified customer. Learn more

CHANEL Perfect experience

Every store we went was absilutely stunning. The staff was helpful. Every time the experience of surchases was perfect. I'm in love with this brend/

Read full review of CHANEL
Hide full review
  1. Pros
    1. Iconic luxury brand heritage
    2. High-quality craftsmanship
    3. Exclusive product designs
    4. Strong global presence
    5. Innovative fashion leader
  1. Cons
    1. Premium pricing limits accessibility
    2. Limited online purchase options
    3. Inconsistent sizing across products
    4. Slow to adopt e-commerce trends
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

CHANEL Great design, scent

I read a book about Chanel and I liked it a lot. She was a fantastic and strong woman. And her style and perfum are great. I use the last quite often.

Read full review of CHANEL
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

CHANEL Blue PARFUM for men

Basic elements here drive an earthy, masculine SCENT.

Channel staying sillage is perfect as per usual.
Channel has a standard from which it never discounts.

Read full review of CHANEL
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

CHANEL Adoro il nuovo profumo Chanel. Il rossetto ? di buona qualit?. Prezzo ragionevole. Ottimo servizio c

Adoro il nuovo profumo Chanel. Il rossetto ? di buona qualit?. Prezzo ragionevole. Ottimo servizio clienti ogni volta che faccio acquisti in qualsiasi filiale nel Regno Unito.

Read full review of CHANEL
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

CHANEL Love ordering the products online

I always order my foundation on chanel.com. The product comes in a beautiful Chanel box that is not available in stores. It also comes with a couple of testers. Great products and great service!

Read full review of CHANEL
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

CHANEL I am also a couture fashion house addict

I am also a couture fashion house addict. I love to view the websites and have no patience for a boring one. I see most of the designer's seasonal collections online.
Not even to comment on the quality of the apparel, which is unquestionable, for the most part; one of my favorites is always Chanel.
Chanel.com is probably one of the most artistic websites online that you will see, period. Period. Go there and look.
And, even if you don't like the brand or even fashion, you will learn something about a good website by looking at it.

Read full review of CHANEL
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

CHANEL Madam "Coco" your legacy lives on

To be clear, I was born and bred on Chanel No. 5... I have worn it since birth -- at my grandmother's behest. So, when I came of age, I indulged in the complete line of maquillage by Chanel. Last winter I found myself in need of new eyeliner pencil, but dreaded the experience of a trip to the mall -- oh the horror, right? So I took a chance on the Chanel.com online site. This was a wonderful experience. My new pencil was shipped free on charge, beautifully wrapped, with free samples of scents. It was a delightful experience... not to mention, I was spared a trip to the buzz-kill mall. Brava, brava, brava to you Madam!

Read full review of CHANEL
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

CHANEL An unforgettable gift from Coco Chanel perfume Chanel No. 5

Chanel No. 5 for women, dream and joy for men. Manufactured these perfumes famous perfumer Jacques Polge is not without its participation and Coco Chanel in one thousand nine hundred and twenty first year. To begin with, that the fragrance Chanel No. 5 was selected the Coco Chanel between 10 different flavors when perfumers asked her what she likes the smell, the legend of style and fashion named probe No. 5, it happened in 1921, but on this day, the best selling perfumes from Chanel have this very ordinary and plain name. Chanel herself claimed that the spirits have the scent of a woman, that is elegant, glamorous woman, confident in itself to itself. The aroma of these spirits and today is a leader among women's perfume, men stirring. The composition of the perfume consists of extracts of bergamot, Iris, lemon, jasmine, rose, Lily of the Valley. There are also composed of root of aldehydes and violet, musk, patchouli, vanilla, and a number of other ingredients. The sprayer is almost the same as many other spirits. They are sold in a gift box and therefore can be bought for a gift to his girlfriend, the second half.

Read full review of CHANEL
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CHANEL I purchased a *********** bag early February in 2022 at the store

I purchased a *** bag early February in 2022 at the store. After 2 months, the chain turned yellow and looked totally different from the original one. I attach the photo that comparing it with a new *** bag. I believe it has the quality issue. Chanel told me that they cannot refund but can do the assessment and repair, which will take 5.5-7.5 months or more. I gave the bag to the store 10 days ago and then no updates. I don't think I should wait for more than half a year to fix Chanel's own quality issue. This purchase doesn't make any sense to me. I think refund is a good solution for me.

Read full review of CHANEL
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
5:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CHANEL Broken made up powder

I bought a Chanel powder made up this May 2014. I'm currently using this item for years, but this new one was just new from May. I'm not using it often with just used 10-15 times, but the compact powder cracks itself days before. The Chanel powder keeps falling like sand, and spread allover to my other made up stuffs, to my handbag ! It made me so upset. I had called HK Chanel customer service to discuss and explain this issue and sent the broken compact . However, they have not apologized for new replacement. Instead, they just kept saying that their sold product will be only be changed within 14 days, and kept saying that i checked the powder before buying ! I really doubt what customer service is this, & how they judge thIs case. Even i bought from Shiseideo, Hogen, or Armani, these brand will never not to replace when valuable customers complaining their QUALITY PROBLEM even months later ! I was so upset

Read full review of CHANEL and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
briandennigan
, BH
Mar 20, 2012 1:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Travelling abroad I bought a pair of Chanel shoes. The logo felt off after 2 times i used it! Took it to the brand new store they opened at Sao Paulo, Brasil. They told me maximum 3 months due spare parts arrival I would get my shoes done...

ComplaintsBoard
J
5:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CHANEL Discrimination

I definitely have a complaint to lodge. There's definitely some discrimination going on in the stores. I live in Canada and as you know the espadrilles are completely sold out here. My mom went to Hong Kong and I asked her to get them for me. She called the stores and with luck, there was one last pair in my size, so she reserved them for me. She went to the store and they told her to wait outside in a line while some rich people from mainland China were busy shopping around in the store. Finally, they let my mom in and she asked if there were any left and the man told her rudely that there weren't any left. She went further inside the store and told a female sales associate that she had reserved one. The lady replied, "we do have one last pair left, but would we sell it to YOU?" Insinuating that she probably has better and richer clients that will pay top dollars for the last pair. Well, Chanel HK, I don't know what kind of black market [censored] you're running but that is total discrimination. This act definitely brings down the Chanel name. If your stores keep discriminating people like that, I definitely will never buy another Chanel product again and make sure that all my friends and relatives do the same. Word travels fast. I suggest you get to the bottom of this.

Read full review of CHANEL
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
9:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CHANEL strange staff !?!?

I visited your shop at ground floor, Harrods on 20 May 2013. I would like to buy a lovely bag to give my girlfriend as a birthday gift.
Unfortunately, I met an unexpected service from staff shop. On that day, I went there and there was an asia guy who is a shop staff came to normally serve me the information, so i asked him for the bag i looked for, then he gave me that the one i need so my girlfriend had a look this bag. Suddenly there was another shop staff, her name is Lin Kuo, came to say something with the shop staff who showed me the bag, and finally they didn't sell me the bag by the reason that is nonsense.
They took this bag to the back store and came to tell me and acting that this bag had no authenticity card, that was not true as my girlfriend had just seen the card. However they still confirmed that this bag had no card.
I decided to go to next zone of store that is nearby and I saw that there was the bag i need shows in the shop, so i asked shop staff to gave me the bag.
Suddenly, Shop staff namely Lin Kuo came to the staff that was serving me and told something. Finally she said that this bag was reserved by another customer even there were many pieces of this bag.
I am not sure that why this shop staff doesn't want to sell me the bag and did something that is tricky and nonsense to me. I feel unsatisfied and really not happy with the thing the shop staff treated me, so i would like to complain this shop staff namely Lin Kuo who is working at the harrods.

Read full review of CHANEL and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
chrisbcd
Grapevine, US
May 27, 2013 7:53 am EDT

handsome poster is a frusrtated a ss hole who constantly makes inflammatory remarks. So ignore the mental patient.

ComplaintsBoard
O
3:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CHANEL Rude employees

We had a very unfortunate event happen with a large number of your employees on January 21. Perhaps they do not realize that they represent Chanel when they are not in their little offices. We arrived onto the London to Swansea train at 8:45 in the morning to find a group of them sitting in our reserved seats at a table. When we politely explained that we specifically reserved this for the young children we had with us, they said that was too bad and someone had taken their seats. After they loudly announced that they could not believe these people would make them move, we gave up. They went on to invite other friends to take over the two tables, as they boarded the train. They were on their way to a program at Newport, Wales and sure were having fun...at the expense of others.

I would hope that the training programs at Chanel would have well thought out interpersonal training. Perhaps this group should go back through.

Owen Thomas

Read full review of CHANEL and 1 comment
Hide full review
1 comment
Add a comment
D
D
Derval Cromie
, IE
May 27, 2014 4:50 am EDT

I've been surprised by the poor attitude of staff at two Chanel make-up counters in Dublin, Ireland. First off, I called to the Chanel counter in Brown Thomas, Grafton St about 3 weeks ago. I explained that I needed new foundation, was a fan of Vitalumiere, but had also tried Armani Maestro and liked it. I couldn't have handed a better "win the customer back to our brand" opportunity if I was trying. The staff member was quite perfunctory in dealing with me, she was definitely not going to seat me on one of those high stools, and test the shade along my jawline . She then proceeded to hand me samples from a drawer. The Vitalumiere sample was nicely packaged, but was completely the wrong shade for me - by about 2/3 shades. I've a good complexion, I'm 42, I was not a heavily made-up mannequin type, so there's no way I was looking for coverage like that. As a trained Chanel make-up and skincare employee, this should have been obvious to her. I also was given Perfection Lumiere which is for combination skin - I'm normal. What was the point of the above interaction? She basically gave a very strong indication that she wasn't interested in "encouraging" me to OF COURSE stick with Vitalumiere. Is this new Chanel policy? Not to spend time with a client who already is a fan of the product? Who is 5 minutes away from purchasing the product again with a little encouragement and affirmation? The counter was emphatically not busy - the staff seemed to be busy just being busy. I got a strong sense that this might be a top down policy, because staff treat customers as their leaders lead them to. And I would have a sneaking suspicion that they might be viewing a customer who maybe visits the counter twice or three times a year to stock up - as not really worth bothering with. I am an incredibly loyal customer - when something works for me, I stick with it for as long as it continues to. I've formed an attachment to the Shu Uemura girls in BT over the past 9 mths - they work their ### off to sort brows out, get your skincare on track, etc etc. And Bobbi Brown has been the same for me in the past. But Chanel? Very disappointed by such an "eminent" brand. I'll be doing Armani Maestro all the way from now on - you've lost 3-5 years of my custom, and as I get older, I like and invest in my little touches of luxury more and more. Chanel in Arnotts was worse. I approached that counter at 4.45pm last Friday. A mature Chanel employee was standing behind the counter, gift wrapping what looked like a small perfume bottle. I approached with the same foundation query; she didn't even look up from all her wrapping. There was a beauty counter colleague behind her who looked like she'd finished her shift, and they had been chatting as I approached. I had to interrupt them to get even verbal attention from the Chanel lady. She then proceeded to pretend that the other girl was a customer...who she was dealing with before me - patently, obviously, pathetically untrue. I asked her politely to actually look up at me and give me some attention, but she began to protest oh rather too much. I walked away feeling very let down, then walked back to say that her customer service was apalling, and that I would be bringing the matter to Chanel Inc for attention. I'm a born networker, and this poor customer service - twice! - will not go unremarked upon. What is Chanel going to do about this?

ComplaintsBoard
R
7:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CHANEL - Waiting Repair to be done for 1 year

Travelling abroad I bought a pair of Chanel shoes. no tmy first, certainly my last! The logo felt off after 2 times i used it! Took it to the brand new store they opened at Iguatemi Mall, Sao Paulo, Brasil. They told me maximum 3 mouths due spare parts arrival I would get my shoes done. I am waintig for more tham one year! I have faced the total lack of...

Read full review of CHANEL
ComplaintsBoard
T
1:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CHANEL Rudeness Attitude in CHANEL's Boutique-Wing Lam/ Wynn Macau

On 25 August 2011 (8:05pm), I was going to buy Chanel’s product at the shop located in Wynn Hotel Macau.
Unfortunately, I was treated by the sales folks with completely arrogant and rudeness attitude. I walked into the shop and I looked for a wallet. I approached one of the staff and she take it to me for a glance and told me to wait with an impatient tone, then she threw (not put) the wallet to the table very rudely, it was surprised me if it is a regular CHANEL’s way to serve a customer.

10 minutes later when I came back, another staff (see attached her name card) serve me with the same attitude, I asked to get a new one, she came out from back store few minutes later (at the moment, she took out the wallet from packing box without wearing glove, there is only 1 staff wearing glove while doing service!) and she threw the wallet also, she impatiently told me her glove has broken and no more spare at the shop. It is unbelievable that since the wallet has glossy surface and easy to get scratch, and she hasn’t alert that she has wearing a ring. I felt not being served but suffering. Anyway, I gave her my credit card for buying it, once again she told me to wait with that tone and disappeared to the back store with my credit card. Ten minutes later, she came out from back store and told me that my credit card has problem and asked for another. ……

I think I should stop to make purchase and mention that I will purchase when I back to Hong Kong. It’s so ridiculous the “Boutique Supervisor” presented service like this! I wonder how she can manage her teammates with this lower standard sales service.

Read full review of CHANEL and 5 comments
Update by Tina Mok
Sep 04, 2011 1:07 pm EDT

Rudeness Attitude in CHANEL's Boutique-Wing Lam/ Wynn Macau

On 25 August 2011 (8:05pm), I was going to buy Chanel’s product at the shop located in Wynn Hotel Macau.
Unfortunately, I was treated by the sales folks with completely arrogant and rudeness attitude. I walked into the shop and I looked for a wallet. I approached one of the staff and she take it to me for a glance and told me to wait with an impatient tone, then she threw (not put) the wallet to the table very rudely, it was surprised me if it is a regular CHANEL’s way to serve a customer.

10 minutes later when I came back, another staff (see attached her name card) serve me with the same attitude, I asked to get a new one, she came out from back store few minutes later (at the moment, she took out the wallet from packing box without wearing glove, there is only 1 staff wearing glove while doing service!) and she threw the wallet also, she impatiently told me her glove has broken and no more spare at the shop. It is unbelievable that since the wallet has glossy surface and easy to get scratch, and she hasn’t alert that she has wearing a ring. I felt not being served but suffering. Anyway, I gave her my credit card for buying it, once again she told me to wait with that tone and disappeared to the back store with my credit card. Ten minutes later, she came out from back store and told me that my credit card has problem and asked for another. ……

I think I should stop to make purchase and mention that I will purchase when I back to Hong Kong. It’s so ridiculous the “Boutique Supervisor” presented service like this! I wonder how she can manage her teammates with this lower standard sales service.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
V
V
vfffd
, CN
Jan 26, 2014 6:58 am EST

replica chanel, fake chanel

http://www.zealhandbags.com/Chanel_Handbags-40.html

K
K
Katherine Franke
Whitby, CA
Jun 27, 2013 8:12 pm EDT

I find it quite frustrating how when I am shopping at a Chanel store and am wearing causal attire; that people follow me like a hawk and give me dirty looks opposed to when I am wearing more expensive designer clothing. I find it embarrassing and very rude. The sales assistants did not even bother to ask if I needed any help and had the audacity to say "I assumed you were just looking" after I asked for they're assistance on finding the clutch I was looking for. I expect stellar service from any store especially when I am spending good money. I will not be returning to the Chanel store on bloor st. Toronto.

J
J
JAYSOU
Toronto, CA
Dec 02, 2012 2:05 pm EST

CHANEL BOUTIQUE AT BLOOR ST. (TORONTO) THEY HAD THE WORSE CUSTOMER SERVICE EVER, IF YOU WALK IN WITHOUT DRESSING WELL, THEY WON'T EVEN SMILE TO YOU, THE GUARD WAS TALKING TO THE SALES REP. WITHOUT TAKING MY NEEDS...ONE HELPFUL SUGGESTION FOR WHO IS GOIN THERE, OPEN YOUR WALLET AND SHOW THEM YOUR CASH N LET THEM KNOW YOU WANNA BUY SOMETHING, OR ELSE THEY WON'T HELP YOU OUT, HORRIBLE CUSTOMER SERVICE.

I
I
Isha Mautafawi
, QA
Mar 14, 2012 3:52 pm EDT

Dear sir,
I both one nice Chanel Ladies bag for my wife for over Euro 1, 500. But the problem now some screws from chain got lots and Now cannot use the bags the pictures is attaché for your reference, if you can send some of screws to the following address it will be very kind of you,

Thank you,

Ismail Mustafawi
16035 al barwa village wakra
+[protected]
ismailbm@qatar.net.qa
Doha, Qatar

E
E
ewa Alfieri
London, GB
Feb 17, 2012 12:22 am EST

What is going on with this company? Today - 16 february 2012 in NY staff didn't even bother to give me a bag for my pair of shoes that cost me $860! Just summer sandals! They are rude and arrogant and while I was buying my shoes the salesman was talking on the mobile...he was not very interesting in serving me.
Chanel get your act together!

About CHANEL

CHANEL is a high-end fashion brand known for its luxury goods, including haute couture, ready-to-wear clothing, accessories, fragrances, and beauty products. Founded in 1910 by Gabrielle "Coco" Chanel, the company has a rich heritage in fashion innovation and design. CHANEL also offers a selection of watches and fine jewelry, blending traditional craftsmanship with contemporary style.

CHANEL Customer Reviews Overview

CHANEL is a high-end fashion brand known for its luxury goods, including ready-to-wear clothing, accessories, handbags, cosmetics, and fragrances. Founded by Gabrielle "Coco" Chanel in 1910, the company has established a reputation for timeless elegance and craftsmanship. CHANEL's product offerings extend to fine jewelry and watches, blending traditional techniques with modern innovation. The brand maintains a global presence with boutiques and retail partnerships, also offering select services online for customer convenience.

CHANEL In-depth Review

In Summary

CHANEL is very much important symbol of luxury. It has many high-quality things that show beauty and style that does not get old. Even if prices high, people think good because of CHANEL name, how it make things, and how things look. People like customer service and shopping from internet feel fancy too. CHANEL try to be better for Earth and its selling ways keep it famous. But, not all people can easily get or feel included with CHANEL.

Brand History and Reputation

CHANEL start long time ago in 1910 by person named Gabrielle "Coco" Chanel. It now means luxury and top fashion, keeping very good name for quality and style that last forever. Things like perfume Chanel No. 5 and classic bags make CHANEL very important in fashion.

Product Range and Quality

CHANEL make many things like clothes, things to wear, beauty products, and smells. All show CHANEL dedication to good quality, using best materials and making very carefully. Things are made to be beautiful and last long, which is CHANEL idea of making things that do not get old.

Pricing and Value for Money

CHANEL things cost a lot because it is luxury, but many people think it's worth because of CHANEL history, how well things are made, and how long things last. Many see CHANEL items as good investments that may get more valuable.

Customer Service Experience

CHANEL service is usually very good, with workers known for being professional and careful. Whether you buy in shop or online, CHANEL tries to make customers feel special and happy.

In-Store Shopping Experience

Shopping at CHANEL shop is special experience, with fancy inside and fancy feeling. Workers take good care and have special services, but sometimes new luxury buyers might feel shy.

Online Shopping Experience

CHANEL website makes buying online smooth, with a clean and beautiful look that matches CHANEL style. It easy to use, with clear descriptions and pictures that help choose what to buy.

Return and Exchange Policy

CHANEL rules for giving back or exchanging are strict, with only a little time allowed and certain rules that must be followed. It good to understand these rules well before buying.

Sustainability and Ethical Practices

CHANEL is trying to be better for planet, promising to lower harm to Earth and make sure things come from good places. Still hard, but CHANEL works to be better and help for future Earth.

Packaging and Presentation

CHANEL packaging very well known, with classic black and white look and simple design. Opening CHANEL thing part of special feeling, with every detail making it more special.

Collaboration and Innovation

CHANEL sometimes works with famous artists and designers, giving new views while keeping classic look. Also shows new ideas in using stuff and tech, especially in beauty and smells.

Customer Reviews and Testimonials

Many people say good things about CHANEL, happy with how things are made and look. But, like all very fancy brands, some people think about if it worth the money and how service is.

Accessibility and Inclusivity

Because CHANEL is very exclusive, not everyone can get or feel part of it, with things costing a lot and brand image for luxury people. While trying some in beauty for more types of people, CHANEL can do more for including everyone.

Loyalty Programs and Exclusive Offers

CHANEL does not have usual program for loyal people, but gives special things and services for very loyal customers. This include early look at collections, things made just for some, and special happenings.

Brand Presence and Marketing Strategies

CHANEL very known, with fancy marketing that include big fashion shows, famous people saying good things, and much social media. It's selling ways keep CHANEL feeling fancy and with rich history.

Comparison with Competitors

When look at other luxury brands, CHANEL very noticed for its special things and long history. Even if others try new designs or different ways to do business, CHANEL stay at top because of always good quality and style that does not get old.

How to file a complaint about CHANEL?

Here is the guide on how to file a complaint or review about CHANEL on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with CHANEL in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with CHANEL.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and company's response.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about CHANEL on ComplaintsBoard.com. Remember to use simple language and follow the instructions carefully.

Overview of CHANEL complaint handling

7 CHANEL reviews first appeared on Complaints Board on Sep 4, 2011. The latest review Mixed Experiences with Chanel San Francisco was posted on Mar 21, 2024. The latest complaint I purchased a *********** bag early February in 2022 at the store was resolved on Mar 19, 2024. CHANEL has an average consumer rating of 4 stars from 7 reviews. CHANEL has resolved 6 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

CHANEL website

www.chanel.com CHANEL website

CHANEL social media

CHANEL address

USA

CHANEL Category

CHANEL is related to the Fashion and Style category.

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CHANEL?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CHANEL Customer Service. Initial CHANEL complaints should be directed to their team directly. You can find contact details for CHANEL above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CHANEL. Discuss the issues you have had with CHANEL and work with their customer service team to find a resolution.