Chadwicks Of Boston / Terrible Customer Service and Refund Practices
I have ordered from Chadwicks before but it has not been for many years. Before I never had a problem, this experience has led me to the conclusion that I will never ever ever order from them again. Order was placed May 19, received May 27 and returned May 31 (the items didn't fit). June 12 I called to inquire about my refund as the items had been received at their loading dock on June7. After being placed on hold for 34 minutes, I was told it took 7 -10 business days to process refunds. June 20 I called again as I still hadn't recieved the refund. 27 minutes after being put on hold I was informed it took 3 -4 weeks to process a refund. I admit I got angry, raised my voice a tad and asked for a supervisor. The rep hung up on me! Of course, that made me a tad angrier. I called back and demanded a supervisor who informed me that it took 8 WEEKS! for a refund. UNACCEPTABLE!!! I'm filing a complaint with the BBB of Massachusetts as well as the state I reside in and am going to complain on every site I find regarding them. I am beyond angry now.
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