C&F Movers, Inc / Rude and aggressive movers broke bed and threatened customer
C&F Movers damaged our child’s bed frame and refuses to fix or replace the item. May 1, 2014 we hired C&F Movers to move our household. Our family moved 8 miles from a home in Punta Gorda to our new home, also in Punta Gorda. The owner Frank Palermo came to our house and provided us a quote. C&F moved us May 27, 2014. We were originally pleased how fast the move went. My wife and I were concerned about damage to furniture because the movers seemed so rushed. We did notice some scratches on our dining room cabinet and missing screws from other items. We expect some wear from moving and so we did not mention it to C&F. That is until our daughter told us her drawers under her bed would not open. When we looked closer, we realized the bed frame had not been put back together properly. We contacted C&F Mover, Frank Palermo is the owner. After two calls Frank finally sent out two movers who spent 5 minutes in my daughter’s’ room. They told me the frame just needed to be adjusted, and that it was fixed. Within 3 days, the drawers stopped working. I took them out and inspected the frame myself. The entire undercarriage is broken in several places. The screws are no longer holding the cross supports together. One screw was lying on the floor under the bed were the movers had obviously left it. This bed was new and had been assembled at our previous home. The damage had to come from the movers, and is obvious to anyone who looks, that the damage is permanent. We contacted C&F Movers and they told us they do not repair “cheap” (their word) IKEA Brand furniture. We asked C&F Mover receptionist to have the owner, Frank Palermo, call us back. He did not return our call and he refuses to stand by his word. We just want the bed frame repaired or replaced so it functions properly. New replacement bed would have only cost $214.
Update: After I filed a complaint with The State of Florida Dept of Agriculture, who regulates movers, they notified C&F Movers. On October 27, 2014, owner, Frank Palermo called me on my cell at work and immediately started screaming in a profanity laced rant. He threatened me and called me a “chicken [censored]” and “mother[censored]er”. I tried to get a sentence in, but could not, so I hung up on him. Frank called me right back and began screaming and cursing again. I tried to tell him the reason for our complaint, but he would not give me the opportunity. My wife is concerned for the safety of our family since Mr. Palermo has acted with such hostility, rage, and vulgarity towards our family. We just want our furniture fixed. Please, no more Bullying or threats against us.