Certified Tires / Over charged, damaged my vehicle
I ordered a set of tires for my Jeep Wrangler here last week at 9:30 am. I was told that it would take approximately one hour for the tires to be delivered. At 11:00 am I called to see how the work was coming along, I was told that "the tires have just arrived, and that they just started working on it. At that time I was informed that my shocks, front breaks, and rotors were warn, and I agreed to a break job, new shocks, flush, and an alignment check on top of the agreed upon work order. The manager said that the job would be complete at approximately 4:00 pm. At 4:00 pm I arrived to see if the job was finished, only to see that my jeep was sitting on the rack. The tires and shocks had been installed, but I had to wait an additional 30 minutes for the alignment check. when The mechanic brought my jeep out I asked if the alignment was ok, he said "It was fine, no adjustment needed".
The work order clearly showed that I was charged for "Thrust alignment", and "lifetime alignment" amounting to around $200 extra, on a $2600 bill. I did not agree to the Lifetime alignment, and the mechanic clearly stated that no alignment was done, or needed. When I talked to the manager, he stated that he had "thrown in" some labor discounts, and "promotional discounts" amounting to around $200. My understanding is that a "promotional discount" is a sale price, so he wasn't really saving me any money, and the labor discount was -$20 for over $700 in labor, a whopping 2.5% discount. That's not much help.
The mechanic that changed the front steering stabilizer left hammer marks on the steering tie-rod. If the mechanic had used the correct tools, he wouldn't have had to beat on it with a hammer. Why should I pay over $700 in labor, when the mechanic didn't take the time to use the proper tools? When I came back to complain to the manager about the hammer marks, and a scraping noise in the front end, he said give me the keys and I will have a mechanic look at it in a "half an hour". I stated that I was taking my Jeep to Chrysler, and the manager followed me out of the store saying "I will have it checked out" . No thank you, I will not have ANY of my vehicles worked on by Certified Tires EVER AGAIN.
P.S. A certified Chrysler/Jeep mechanic looked over the work they did, and agreed that the mechanic did indeed hit the tie rod with a hammer. and that they in fact did not alter the "Thrust angle", Ridiculous. I have attached a photo: