On 18 Mar 08, I attempted to write a check for grocery purchase at a local grocery store chain in North Hampton, NH. The check was not authorized for the purchase. I have written checks for purchases at this and other of their stores over the years. There has never been a problem until this. The store clerk handed me a preprinted card with information from Certegy Check Services along with a telephone number to call to make an inquiry on the matter. I am not familiar with Certegy. I called their Customer Service Center, and although the representative was polite, she, in my opinion, wanted too much personal information and I declined to provide it. All I wanted to know was why the check was not authorized for the purchase. I was concerned if something happened to my credit, payment history, or bank accounts. On 19 Mar 08, I confirmed my bank accounts are intact and Credit History is excellent via an on-line Credit History request.
I was able to conduct an on-line search and determined there are a great number of complaints against Certegy for the same reason as my complaint as well as other types of complaints. A look into the Better Business Bureau records located where Certegy's home office is located in Florida disclosed "Based on BBB files, this company has an unsatisfactory record with BBB due to one or more unresolved complaint(s)." The question is still unresolved as to why this occurred. Until this is resolved, I will decline to conduct any further business at the chain's stores and will inform friends and family of this incident so it does not happen to them. Complaints filed with FTC, the store's home office and BBB in Florida.