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FISGlobal.com / Certegy
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FISGlobal.com / Certegy
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2.7 224 Reviews

FISGlobal.com / Certegy Complaints Summary

94 Resolved
130 Unresolved
Our verdict: Dealing with FISGlobal.com / Certegy, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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FISGlobal.com / Certegy reviews & complaints 224

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FISGlobal.com / Certegy check cashing

I was in walmart (oct 2, 2010) to cash my payroll check. It was my first time. I have a bank account but I got my check to late so I could get to the bank but I thought walmart would cash it but I was wrong. Very one says that walmart would do it but no they did try ill them that but it kept saying no. They call the toll free number and it said that because I got married it wasnt going to work because in the system I had a different last name what kind of crap is that. So if you got married and cant make it your bank dont go to walmart because most llikely it will happen to you.

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FISGlobal.com / Certegy money order verfication

I attempted to cash a MoneyGram money order at Walmart. This was a money order purchased at the very same Walmart. They refused to cash it based on Certegy's recommendation. After waiting nearly 20 minutes on hold, a snippy twit told me that the money order was just like a check (absolutely false) and that when they ran in it through their "model" it came up as potentially fraudulent. Of course, although they suspected "fraud" no one called the police, no one kept the money order; I was simply told that I would have to go somewhere that didn't use their service to cash it. I've made a formal complaint with the FTD and the BBB - Certegy is located in Tampa, Florida. Certegy has 19 different post office boxes in Tampa, FL. Certegy has already entered into one settlement with the government for allowing private information on more than five million people to be accessed. The BBB shows numerous complaints as well. This company is a parasite and I'll not spend another penny at Walmart while Walmart continues to use them.

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pobarjenkins
Minneapolis, US
Sep 22, 2010 11:29 am EDT
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Any company is allowed to refuse to cash a check or money order whenever they choose on whatever grounds they choose.

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5:00 pm EDT
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FISGlobal.com / Certegy questionable returned check service charge

I received a letter from CPRC stating I owned them $30 for a returned check service charge. The check was to Lowes Home Centers with a claim number, check number and check date. I checked my check postings and I did not even write a check to Lowes on that date, in fact that series of checks was months before the date listed and the check was written to my church. I have no record of receiving a returned check from my bank so I am sure this is a scam.

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FISGlobal.com / Certegy pre authorized debit

I wrote a check to Lowes back in the end of July 2010 that didn't go through the first time at our bank, but did go through on the second just fine Aug. 9th. I was charged one NSF charge from our bank, on the 12th our checking account, had a Pre-Authorized Debit from Certegy Payment Recovery Systems for $25. for a return check - In looking at the bank statement I find it hard to understand why our acount was charged by this company after the check was drafted on the second try and paid. Is it legal for Lowes to use a system - who can deduct money out of our account without my knowledge or approval after it in fact was paid?!?!
I know the store may be entitled to their fees if a check is returned on the second time - but to have them use this company after the fact debit us a fee makes us very

I plan to try to place stop payment - with the back to see - if not - Lowes can kiss my business away for good...

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Reviewer69486
,
Oct 14, 2015 2:38 pm EDT

The entity is a call center that had been established to defraud and take advantage of victim of identity theft and small black business owners through check systems, online and mail fraud. They are not a legit company, but are known 'old hackers' and money launders. Don't be deceive. Keep your good name 'don't write checks' or use debit or credit cards...'DO IT THE OLD SCHOOL WAY - 'USE C A S H'.

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Kimberly Jarrett
,
Nov 15, 2008 1:39 pm EST

I had a fee deducted from checking account for a check that cleared my account and they deducted 35.00 for recovery services

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10:23 pm EDT
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FISGlobal.com / Certegy would not cash my unemployment check

I went to Walmart to cash my unemployment check - which is a month overdue. I wanted to be able to pay some of my bills, and buy food. If I waited for my bank - I wouldn't have the money available until Tuesday. I was told they could not cash my check, to call Certegy for an explaination. I called and was told yes my State of California check was good, as was my ID, and SSN. Certegy could not tell me what the problem was. What a rip-off. From what I read Wal-mart just started using this company a week ago. How many people are going to be embarassed and turned away from cashing good checks before someone does something about i?

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Uncle Cletes
Edmond, US
Apr 27, 2012 10:57 am EDT
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I went to wall mart in Midwest City, Okla. to cash a Social Security check. Was told that
certegy would not accept the check. A SS check. I called the 866 #, got to stay on line for about an hour talking to a machine. Was told by the recording that the SS check did not meet their requirements. What requirements? Is the SS checks too AMERICAN for these communists. Got to cash the check at a foreigh bank "not my bank", for a 47 dollar fee. The bank cashing the SS check for me at a 47 dollar fee {First NATIONAL BANK}. Had to call the suicide hot line after this stress related chalenge. They put me on hold.

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FISGlobal.com / Certegy reason 2 denile of cashing a paycheck

i have been cashing my pay check at walmart for the pass 3years, my check is always for the same amont of 375.00 every monday. well actually the check is issue from my father, for the reason of my disablities, so he my finanical advisor so to speak, the money comes from my s.s.a &s.s.i checks, he recieves my checks and sends me enough to live on for me and my son, every monday, i go to walmart by cab, since i cant drive, and cash my check and do my weekly shopping, since im mostly homebound, than on may 24 they cashed my check as always and that week coming being memorial day i recieved my ususal monday check 2 days early, so on may 28th i took my 20 cab ride thats both ways $10 each and all of a sudden they wont cash my check and handed me this paper with that phone number of certegy checks, well i called and after 30min on the phone, this man said all i can tell you is that that check is to close to their montioring, i could believe this that we are be monitor and for way, his answer was the check is good and you can cash it anywhere but walmart anywhere that doesnt use our check services, i said so i can never cash my checks at walmart any more his replie, , get this, no mama just not that check, you can cash your next monday checks like always, i was angry and scared for one i didnt know where else to go and second who is going to pay the nice cab driver. by the time we found another check cashing place i was far from home and my bill for the cab ride was $65;00, and i couldnt do my weekly shopping for food, ok now monday the monday the man said there would no problem well guess what, cant guess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Wanda Ruth Goree
, US
Mar 04, 2017 7:06 pm EST

My name is Wanda Ruth Goree, I went to Walmart on Feb. 3, 2017 to cash my check, the clerk ran my check through the scanner twice, but it did not accept in order for it to be cashed. The clerk gave me a telephone number to call which was [protected] a Tampa, Florida number. Once I called it the person whom I called asked me for my full check number, and that was from my Social Security check. After I gave it to her she told me I could not cash it there, which I had never had any problems cashing it at any of the locations before. She told me I had to cash it at a check cashing place or at my bank. I no longer have a bank so I went to the check cashing place at the East Mont Mall location. It was cashed immediately by the clerk. My main interest is why did I have to give WalMart my check number it is just another form of identity theft. I will have to report this to the police. My check from the United States Treasury has Wanda R. Goree on it. I gather that is what they were after. It is a shame what measures people will go through to commit fraud and identity theft. God Bless them.
Sincerely, Wanda Ruth Goree

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Longfellow
, US
Sep 17, 2016 4:33 pm EDT

I'm sorry to hear of your problems with this "Certegy company." They claim that they are a credit reporting agency, but I believe that they are more like a rinky dink little 3rd party outfit posing as a legitimate company. Any place that tries to skirt around the law and force you to supply them with more information upon your legally granted request to be provided with the information which they are already supplying on/against you to anyone whom requests it, but will not provide it to you unless you give them your life story including bank accounts and routing and transit numbers, is not a legitimate company and should undoubtedly be investigated by the federal government. Furthermore, it would not surprise me if this p.o.s. hack of an outfit is scamming all of this info on people so they can sell it to Mexico on the side. believe me, it happens and these are just the kind of shady hacks that are usually responsible. They pose as legit, but they don't even exist except for some back hole office with an automated phone system and one employee for the rare occasion that they actually take a call in person.

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Ana T
Loma Linda, US
Sep 03, 2014 1:50 am EDT
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I tried cashing a payroll check today at Wal mart and got denied. I got reason #2 for my denial. This would be the first time i cashed my payroll check at Walmart. I will call tomorrow during business hours to find out why I got denied.

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Lady Blue
Atlanta, US
Jun 04, 2013 11:32 pm EDT

I am experiencing the my same thing Safeway in my neighborhood cashed my checks for 2 years, they cashed my check two weeks ago and i went back and the #2 code came up? Then I tried QFC and the same thing came up the #2 code so I went to Albertsons they cashed my work check one week then the next week the code came up I don't understand, I get paid every week it is strange how they will tell you that you can go somewhere else but they all say the same thing. Someone need to give more answers when you call in? This is getting weird I was thinking the company that I work for was at fault but they are not Certegy need to give people more answers they get paid to tell you the script when the answer the phone? I want to know are they hiring because I would love to have a job where you have one script to disappoint people and make them think that something is wrong with their check.

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j tidwell
Pinson, US
Jun 28, 2010 1:48 pm EDT
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My problem is that they will cash a check one week and the next they will not the code 2 was told to me that the computor model states that it may be identity fraud but it is not my doing the computor model may change from day to day put me down for a law suit

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FISGlobal.com / Certegy horrible expeirence

I recieved this tiny piece of paper when trying to cash a check on a sunday (couldnt go to my bank because they were closed) so I called the number that day and they couldnt find the attempted transaction. So I called again today really wanting to find out if there was something wrong with my credit. I was told by the automated voice that there was absolutely nothing wrong with the check or anything outstanding that would affect me cashing it only that they follow consumer patterns and thought they were protecting me somehow from fraud. I was not able to cash the check therefor I was not able to get a badly needed perscription. Needless to say I'm very upset with this system not only was I completely embarrassed after standing in line for 20 min and having my check turned down in front of several people I was unable to pick up my medicines and groceries.

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kaylony
Round Rock, US
Jul 03, 2012 6:47 pm EDT

I went to Wal-mart to cash one of their Money Gram Money Orders that a relative of mine purchased at another Wal-mart in another town, they ran it through like a check through Certgy and it came up a Code 2 saying they could not cash it, I had to call and find out why. When I called they could not find a reason why it would not go through, but it still will not go through what a crock of bull now I have try and cash it somewhere else and they charge more. Wal-mart should not sell things they are not going to cash, and by the way a money Order is not guaranteed cash you have to wait 2-3 days before you can even cash it

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FISGlobal.com / Certegy refuse to cash check

I normally take my unemployment checks to my bank and have them deposited. This week my check was delayed and I decided to try to cash it at Walmart. The lady told me that they could not cash the check due to "Reason: 2" then gave me a number to call Certegy Check Service. When I called they verified all of my info and said that the check was good but since the merchant (walmart) had taken a loss on this kind of check before they won't cash it. I tried Publix and Target they all use the same system so I was deneyed for no good reason. I have been in banking for over 6years and have never been able to verify funds and all of their id info and then still deny them. This company should not be allowed to do this to honest people trying to get by in life. I have too much pride to cash it at a BP due to the fact of the irresponsible company opperations that has led to the worst disaster of our Mother Earth. I see that this company has been allowed to do this to a lot of people, why is this being allowed?

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Laura E Blaesing
Winona, US
Mar 23, 2011 9:09 pm EDT
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Went to Wal-Mart to cash payroll check. Check could not be cashed - embarressing not to mention a 38 mile round trip. Certegy gave reason 2 for not cashing. Did not fit a normal pattern. Have only used this service once, just last month. What kind of pattern could they possibly established? Work hard for my money. Will not use ANY store again that uses this check cashing service, including Wal-Mart. This company is not doing them any favors, but are instead, running of folks who would otherwise shop there. Not an intelligent business decision.

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Jenniferjazz
Kansas City, US
Mar 23, 2010 1:23 pm EDT

I received my payroll check from my job and tried to cash it at their bank "Bank of Ameica" and was told the check's number had not been posted. I waited a day later and decided to open a bank account . I did so and returned the following day to discover I could not get any of my money from my pay check because certegy had declined it. I am truly at at lost.

I can somewhat understand a personal check, but not a payroll check.

What does one do now?

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Teresa Welch
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Aug 01, 2008 8:08 am EDT

I tried to write a Check at K-Mart department store and was denied, and I know I am not in Tele-check, I had just came from two prior stores and my check was accepted with no problem, but when I went to K-Mart they informed me that my check was not accepted by K-Mart because they do not go through tele-check for check approval but through Certegy Check Services and they had denied my check with no explaination, when ask for the number to the company, I got no explaination or response I am very disappointed and upset that K-mart has decided to go through this company for check approval because they have proven they are unreliable and inaccurate in there information, i advise anyone who knows a store goes through this check service not patronize them with our business.

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Hdelgado
Caguas, US
Jan 12, 2009 9:03 pm EST

I went to Wal-Mart today with a Payroll Check from the Bank of The Goverment of Puerto Rico as I am a public employee. I asked if I could pay with a goverment payrroll check and they said yes at Wal Mart. After more than an hour picking the groceries items i needed i waited in line to pay. I asked again the Cashier if they accepted goverment payrroll checks, and she said yes. After trying several times she gave me a receipt paper with a phone number i should call. There was Certegy's Check Service phone number and i called. "Liz 2720" answered and she told me after i gave her my information that there was a study of certain parameters of the check needed to complete the transaction and that my transaction had failed those parameters. I asked what were the parameters and she said, after repeating like a robot two or three times the same thing without listening, that she was not allowed to tell the parameters that i failed. I asked for a supervisor and answered Shanna [protected] i asked her again and she said the same thing and tried to tell me that the fault was mine for not understanding her answer. I told here that she was not answering my questions and that i have no way of knowing what the problem was so i could avoid it in the future.
I think this people are a fraud who just answer the phone but cant do anything to solve people problems and that they are the ones who create those problems.

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Julia Kennedy
Bend, US
Feb 10, 2009 7:36 pm EST

I tried to pay by check at a Bed Bath & Beyond and my check was declined by Certegy Check Service. The check was for about $400 and I had more than $4, 000 in my bank account! Furthermore, I don't understand why Bed Bath & Beyond had to call Certegy after I gave them a check with my address and phone number and showed them my valid driver's license. I have never had to go through this before! When I complained to the manager of the store (and told her about all the complaints on this website against Certegy), she said she would email my complaint to someone higher up in management but a local store has no control over the retailer's policies. I told her I probably would not be shopping in her store again and that a retailer shouldn't be pissing off its customers in such a bad economy. After reading about all the other complaints against Certegy, I decided it was useless to complain to them. How many complaints do they have to get before they are accountable?

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CAROL BUHL
BELVIDERE , US
Jan 06, 2009 7:30 pm EST

I WROTE A CHECK AT KMART IN BELVIDERE ILLINOIS ON OCTOBER 17TH FOR $101.21 AND WAS DENIED . I HAVE SHOPPED AT THAT STORE THE FIRST DAY IT WAS IN BUSINESS BUT THEY HAVE LOST A GOOD CUSTOMER. DUE TO THE DENIAL OF THAT CHECK UNTIL SOMETHING CAN BE DONE ABOUT IT. I HAVE TALKED WITH THE MGR, YOUR SERVICE AND ALSO THE BANK. MY CREDIT IS ABOUT THE BEST YOU WILL FIND AND RIGHT NOW I AM DISSAPOINTED THAT YOU DENIED THAT CHECK. PLEASE DO SOMETHING ABOUT IT UNTIL YOU HAVE LOST MANY CUSTOMERS. IF IT CAN RESOLVED I WOULD LIKE TO SHOP AT KMART AGAIN BUT WILL NOT SHOP THERE AGAIN UNTIL IT IS CLEARED. THANK YOU. MRS CAROL BUHL
EMAIL carolb34@peoplepc.com

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FISGlobal.com / Certegy irs refund check declined

Attempted to cash an IRS refund check at H.E.B. but it was declined by Certegy. When I called Certegy, the automated system stated it was "randomly declined." My personal check cashing practices (which this company is known for giving reason for declining) has nothing to do with cashing an IRS refund check. This company is asking for a class action law suit!

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FISGlobal.com / Certegy not authorizing social security check

We went to HEB last evening so that my 73 year old mom could cash her Social Security check, something she has done every month for the last few years. After waiting in the long line, (it was after 6pm already) she gets to the counter, goes thru the process, to be told that Certegy would not authorize them to cash her check! I called the number on the little printout for Certegy from my cell phone while still standing in the store. After giving the operator the information, she proceeds to tell me that there is no derogatory information against my mom, but while running the check thru their system, it pinged on some identity theft security points. I asked what points could that possibly be, and she proceeded to read off her pre-written script, "I'm sorry ma'am, but that is proprietary blah blah blah..." Then she told me that she could see I was calling her from Walmart...(see above, still in HEB on cell phone), and that I could find somewhere else to try to cash the check. When I finally got a "supervisor, Lowell, on the phone, he started telling me he understood what a hardship this was...blah, blah, blah, but that we wouldn't be able to cash the check this month anywhere that used his company. What a bunch of BS! I was soooooo happy when the retailer I work for fired Certegy and went back to Telechek!

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FISGlobal.com / Certegy declined payroll check

My payroll check was declined by the Certegy Check Service with a reason code of (2). When I called the [protected] number it was automated. It started off saying that you would need you driver's license number. Then it jumped right into asking the amount of the check. I gave the amount and the next thing it told me was that I had exceeded the amount allowed for the day. Now mind you I had not even tried to cash me check until the one time at Walmart just prior to the phone call. My question is how can the automated service know who you are without giving any of the information other than the amount of the check? There was no human to talk to and the only way to contact them was to call or write to an address in Florida. I was so upset I could have bitten the head off of customer service employee at Walmart, who had no concern or skill to handle my problem. That employee tried to tell me that I had cashed two other checks earlier that day which was not true. The whole thing was such a hassle, and embarrassing to me for the attitude of the Walmart employee was as if I had done something wrong or illegal. I must stop now I can feel my blood boiling again.

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Update by KLeckie
Apr 10, 2010 12:38 am EDT

I agree the service for cashing payroll checks at Walmart is less than perfect. And the attitude of employees should be a lot more considerate towards the needs of the people who the service is designed to help. The whole automated thing too is not customer friendly either. What ever happened to people dealing with people's needs? We as a nation are turning into cold cyber machines. I hope that the future even with all the progress is a warmer place than Walmart.

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salter22
, US
Apr 29, 2010 8:55 pm EDT

I do not under stand why Walmart and certegy check service will not cash my pay roll check I have been going their for 10 months with the same company. My other coworkers cash their checks their no problem, The way to get thru th certegy is to keep pressing 00000 on your phone But you only get a dummy that has no answer. I went next door to he urban bank in walmart and they use certegy services to they ran the check and had no problem but charged me $22.00 dollar I think this a Oboma thing. The only problem is this is a goverment check.

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FISGlobal.com / Certegy - walmart's check cashing services

Walmart check cashing services are not what they advertise them to be. Walmart uses Certegy Check Services to verify that checks are valid and boy is that company a joke. They declined a payroll check for me today from a well known national company. When I called to find out why I was declined with reason # 2, I was told it just happens sometimes that the...

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FISGlobal.com / Certegy check denied

I visited Ann Taylor at West Town Mall in Madison, WI on Saturday, March 20, 2010. As I forgot to bring my check card with me I wrote a check, showed my drive license and the cashier punched it in to verify... the check was denied. She called her lead worker and she tried a few times and still didn't work. I told her that I just wrote a check 15 minutes ago at Boston Store next door and didn't have any problem. She called Certegy and listened to the record but couldn't really tell me why my check was denied. She gave me a card from Certegy and told me to call.

It was embarrassing with the line forming behind and everyone can hear that my check was denied. I was angry, upset and humiliated as I never ever written a bad check and I never had any problem with my check.

I called Certegy the following Monday at [protected] and their automatic system said it was because my check didn't meet certain criteria of their risk measurement...it can't be overridden...

Then it asked me if I want to receive a letter of explanation and I said yes. It asked me to spell my last name and I repeated five times and it still didn't get it--I only have 3 letters in my last name, how difficulty is that? I have had enough of the very poor services of Certegy. I don't understand why those stores are using this stupid company--Certegy is not protecting you, it is hurting your customers and your business as we are not returning to your store to be humiliated.

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Robenette Quint
,
Jun 13, 2008 3:44 pm EDT

My check was denied by Certegy even though I had verified ample balance. The decision was based on information from my driver's license number according to the receipt. When I called Certegy directly from the store after having been denied, they first refused to give me any information. After repeatedly asking I was finally told it had to do with Target's monitoring of check writing patterns within the store in an attempt to prevent fraudulent check writing. When I asked her to please identify the pattern so I could avoid future humiliation and embarrassment in future shopping trips, she told me she could not do it. Well, is it that I am over 50, or that I tried to write a check for over $100 before 11 am, or that I went to the same checker a week ago and wrote a check for $150 that cleared perfectly? Is this an example of what we can look forward to if we continue to live in the land of the free?

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CD'Antonio
Covington, US
Jan 22, 2010 3:21 pm EST

I wrote a check at Macy's 1/22/10 for $150.62 and Certegy denied it. I have never written a bad check in my life. I called Certgey customer service while at Macy's and was told that there was no negative history on me but that there was a pattern of fraudelent conduct. That is absurd. I download from my bank every other day and I know that there is no "fradulent activity" going on with any of my accounts. Paying for a purchase by check at a store is an exception for me as I always use my AmEx for the membership rewards program. But, I do pay my bills by check through the mail which is how I pay Macy's every month. There was no reason for the denial. It was an embarrassing situation and I hold Macy's responsible for using this shady company. I have just reviewed multiple complaints against Centergy on the internet and I am appalled that reputable companies such as Macy's, Bed Bath & Beyond, Target, Albertson's, TJ Max, WalMart, etc. would put their customers through such humiliation knowing the extent of the wrongfully denied checks.

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FISGlobal.com / Certegy unaccepted check @ kroger

Went grocery shopping @ the same store (Kroger), have been shopping/check writing @ for over 25 years without incident. Today my check was refused because I was told I had a returned check. I have never had a returned check, but despite my wanting to pursue this @ the store, I was handed a number to call "certegy" Was only able to reach a computer-voiced response telling me I hadn't "bounced" a check but my check was refused for "security/potential fraud reasons. What on earth are they talking about!

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KarlK
Omaha, US
May 28, 2010 12:04 am EDT
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This happened to me before when I had written several other checks the same day (mine were starter checks).

A lot of places now process checks electronically and Kroger can't help if their system denies a check.

Advice: just get a debit card.

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FISGlobal.com / Certegy false information

Pet Smart, 1o245 Perimeter Parkway, Charlotte, N.C. 28216 refused to cash my check on March 10, 2010, saying it was refused by your company. I have a perfect credit rating, no charge backs on my bank account with SunTrust Bank and you may verify that with Telecheck. [protected].

Please correct your records and remove my name from your records. I am an attorney and if this is not done in one week, I will take legal recourse.

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FISGlobal.com / Certegy refusal to cash payroll check

Certegy Check Services refuses to allow Wal-Mart Check Cashing to Cash Legitimate PAYROLL checks from a MAJOR Company. Their "reason" per their customer service rep is "based on our computer model your payroll check bears the markers of a fraudulent or forged check and we cannot override the computer model." Now, this payroll check is generated by ADP for a world-side well known company, and Walmart/Certegy will NOT CASH IT? Further, who are these idiot computer programmers developing computer models that mark well known company payroll checks as fraudlent? Why don't the customer service reps at Certegy know who their president of the company is or even give you their complete name and managers name to reference in a complaint? This company needs to be PUT DOWN. They are a disservice to Wal-Mart and many other companies.

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George
Apopka, US
Nov 05, 2010 5:28 pm EDT

Certegy became a part of Fidelity National Information Services, Inc. in 2006. Certegy is located in Tampa, FL, but you might have better luck if you were to write to FIS directly... they do list a page of the corporate officers. www.FISGlobal.com. Hope this helps you in lodging your complaint.

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OnlyinAmerica
Canton, US
Mar 11, 2010 2:40 pm EST

I have a paper check for the first time in about 12 years and is due to being laid off and receiving my first unemployment check in my life. I was at WalMart and decided to try their check cashing service that my teenage son has used (does not have checking account) and figured I'd put it on a moneymart card I have of theirs then. It was in the evening and my bank was closed. I was pretty shocked when I was denied. At first the girl thought it was because I wasn't in their system yet and she tried again. I've had direct deposit forever and never needed to cash a check for anything. If I had one, I just deposited it through an ATM. I was so embarassed. It was bad enough standing with an unemployment check as it was and going through about a worse depression ever being w/o a job in the first place still. I called the # that printed on my little receipt and it turned out after nine years of being married, the Certegy system did not have my SS# updated with my new name. They will not cash any checks that are in my new name until I MYSELF call and get it straightened out. I told the girl on the phone that WalMart better get a new company to do their check cashing if they are using one that can't get their records up to date after nine years for crying out loud. I'm not taking the time to prove I got married nine years ago and what my new name is. It also took business from them because I did not put any $ on the card like I planned to. Of course, it was WalMart, what do they care. I never felt that way until the last year or so. The girl was as civily polite as possible.

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FISGlobal.com / Certegy really bad service

What a waste, this company has declined so many checks ( good checks) its unreal. I cant believe Walmart actually deals with them. If you try to cash a check any where look out cause this scam is spreading fast.

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Chukwuma Obi
, US
Jul 23, 2019 4:43 pm EDT

Can you please explain to me why the Walmart store on Mecury Blvd. in Hampton, Va. was unable to cash a check made out to me by USAA insurance company based in Dallas, Tx.
Rev Chukwuma Bob Obi.

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Chukwuma Obi
, US
Jul 23, 2019 4:39 pm EDT

Can you explain to me why Wal-mart on Mecury Blvd. in Hampton, Va. was unable to cash a check issued by UsAA insurance company with its headquarters in Dallas, Texas this afternoon?
Rev. Chukwuma B. Obi

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Southwest Land & Marine, Inc
Corpus Christi, US
Dec 11, 2014 11:03 am EST

I tried to write a company check to Academy and it was declined by Certegy. When I called them they said our check didn't meet the "transaction acceptance criteria, which includes a variety of factors such as, the check series, dollar amount, and other transaction details". When I inquired as to which of these factors seemed to be the problem they said they didn't know. They actually told me that no one knows that information. So to clarify I asked, "You declined a check because of some reason that you (and no one else) knows). Correct?" I was assured that was correct. In order to keep this from happening in the future, you can become part of their VIP club. Seriously? When did having an account in good standing stop speaking for itself?
My advice is to contact your merchants and complain about Certegy. We have to let them know that we won't stand for this kind of bogus company pushing YES or NO buttons blindly without any back up.

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Obama commmunist dictator #1
, US
Oct 21, 2013 6:11 pm EDT

This company blows I don't even have a checking account and try to cash a payroll check a walmart and they denied it even thou they cash one last week. And when I call the number to ask why they didn't know? other than it could be anything depending on the software denied for... Should be sued for defamation character... Can we say class action law suit!

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Joni cool cat
, US
Jul 25, 2013 9:32 pm EDT

Same thing happened to me at Walmart! Walmart already going down the tubes; are they attempting to increase their speed? Just wondering?

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Damoses
Chassell, US
Apr 10, 2012 5:48 pm EDT

We have been cashing my husband's checks at Walmart for the last seven months without a problem. Today they denied it. Same amount from the same company as the previous checks. This has cost Walmart a customer. We will no longer shop at Walmart.

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SheilaHelmantoler
Greenville, US
Oct 15, 2011 2:34 am EDT

Certegy is a crock! I tried to cash my payroll check at Wal-Mart and because of Certegy they would not cash it. I hate to tell Wal-Mart, but they lost at LEAST 100.00 today on me alone. I could not buy things I wanted because of not being able to cash my check. If they do this often, Wal-Mart is going to be losing a LOT of money.

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Boonedocks
Upper Marlboro, US
Feb 28, 2010 3:44 pm EST

I tried to cash my government check today Feb. 28th at Walmart in Clinton Maryland and I was declined with no explanation. When I called the 866 # I was told that every so many customers the check will be declined for safety reasons nobody could give me a logical explanation. Not to mention the embarrassment. A government check. Can you believe it? I'm just baffled!

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FISGlobal.com / Certegy same old song...

Just as many others have stated, Certegy has failed to come through while trying to cash my Federal Return check from the IRS at a Wal-Mart store. Technically, several times! (Have been cashing my payroll checks at WalMart & just cashed my state return check there a couple weeks ago, by the way). Went in four nights ago to cash the check; "We cannot cash this check: reason 2." So I go home and call the number on the slip Walmart printed me, for Certegy. The automated number (as well as a double-check online) stated that the transaction is approved, and any subsequent attempts to cash it should work. Tried again tonight - I asked that the lady helping me try to run it through three times!--but to no avail.

I just hope somewhere else will be able to process it normally as the lady wrote my passport number on the front of the check, and scribbled over the date slightly for some reason.?. Shouldn't it be okay to cash at a bank still?

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noncheckwriter
Oklahoma City, US
Nov 17, 2010 2:00 pm EST

The same thing happened to me. I tried to cash a check at wal mart and was told it declined, since it was a payroll check from a new employer I was upset thinking they had no money. On my way back to the job I called the number ( on a small piece of paper they gave me). They told me that nothing is wrong with the check if I would go to a different Wal Mart it would probally go through. I ask the question how could that be, about three different ways so that the rep and I was on the same understand and I still don't understand. You tell me, after waiting in line over 20 minutes to cash a check it was declined because of WHAT?

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FISGlobal.com / Certegy check refusal

We attempted to purchase music equipment at Sam Goody and was told our check was declined by Certegy. I called Certegy and got no where. I was told our check was declined due to a potential fraud, even though the supervisor, Joe?, stated he could see numerous checks from out account that had been cashed in the past. All I got was embarassment and fustration - no real explanation as to why the check was declined. Always a "computer decision" but no real answer. Certegy has POOR CUSTOMER SERVICE - too bad so many merchants use it. Be careful were you shop!

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N Breese
Oak View, US
Dec 17, 2009 11:01 pm EST

I just arrived home from shopping at Target for Christmas. I have had the same checking account for over 30 years and have shopped at Target since they came in. After loading my cart I wrote a check for $163.01 -- not close to 1% of what I have in my account. With many shoppers around me, I was notified my check was refused. Of course, the clerk had no idea why.
I then spent 40 minutes on the phone waiting for assistance from CERTEGY, the company that refused my check. The recording stated it was refused for my protection against identity theft, so I knew I wanted to speak with a real person. No real person ever came on the line.
I am furious that any system is capable of willy-nilly refusing my good check. At this point I don't know where to go or what to do. I will try again tomorrow, but I have a gut feeling I will not get a good response. If anyone has been able to successfully fight this unfair practice, please let me know.

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FISGlobal.com / Certegy cashing check at walmart

This company has the most ABSURD methods of verifying checks ever. I attempted to cash my check at Wal-mart with two of my co-workers this afternoon. Both of them were able to cash checks for higher amounts than mine...3 times the cashier attempted to cash my check and I was denied. She gave me a slip and told me to call the number. Certegy gives me a recorded speech that makes NO sense as to why I was denied. Then they stated, that even though theres no logical reason as to why I was denied, the decision was final and I couldn't cash my check. WASTE OF TIME...Never going back to Wal-mart money services again. I wouldn't recommend to anyone either.

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JoJo Jones
, US
Jul 10, 2012 9:26 am EDT
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I had the same thing happen to me at WalMart, I have been at the same company for 10yrs and have cashed my checks at WalMart for about 5yrs now and I went in last week and they said they could not cash my check and gave me a slip with the # to Certegy, I called and got someone who does not speak english and all they could tell me was it was to protect customers like me! Protect me from what, it was MY CHECK! I will no longer shop at WalMart, they use an out source company probably not even in the United States and they appearantly have no clue as to what they are doing! TERRIBLE CUSTOMER SERVICE!

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Blackmail alert
Kaukauna, US
Mar 06, 2010 8:08 am EST

The same story here. 30 years without a bounced check and denied at a Walgreens for $50.00. They had all the records for all the checks written in a year from my account. There were not problems never have been. They told me I could apply for Certegy Gold which would eliminate the problem I was having.

What this is is extortion! Inorder to get a Gold account you have to provide Certegy with all your banking records, not just your checking account. They are building a data base and want your information.

They are trampeling on the rights of good honest Americans. Walgreens, Walmart TJ Max and the list goes on.

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FISGlobal.com / Certegy contacts

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www.fisglobal.com

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