Cerami Pontiac in Paramus, NJ / Auto Repair
Beware this dealership is closing its doors as per Steve Monsees. He is the Service/Parts Manager. I called him because I left three messages for Anthony Minervini who is a service advisor. He never returned my calls.
I brought my car in to the dealership because the engine light was on. They never told me that they were "going out of business" and as a result if I had any problems or was dissatisfied with their work that I would not have anyone to turn to. In essence, the warranty that they provide is not worth the paper is written on.
As you can imagine by now, after allegedly fixing the problem with the engine light, the engine light came back on only two days after they supposedly fixed it.
When I spoke to Mr. Monsees I told him that I had paid them over $300 and spent another $160.00 in a car rental while they had my car. He told me that it was too bad because they were no longer accepting cars for repairs. I told him this was not a repair issue but a lack of repair and they had a warranty that they needed to honor. His answer is why I put car dealers/service with politicians and salesmen and all of the other liars out there. He stated that I could bring it in and they could look at it and fix the problem. When I asked if it would be at no cost to me? He said that it could be another problem and I would be responsible for the cost. I argued that if anything needed to be fixed then whatever they did to my car was not necessary and I should be reimburse for this. That at a minimum I should not have to pay for any diagnosis since they were the ones that missed the problem during the initial diagnosis. This did not get me anywhere with Mr. Monsees. Then again should I have expected anything else from Cerami Pontiac.