Menu
CenturyLink Customer Service Phone, Email, Contacts

CenturyLink
reviews & complaints

www.centurylink.com
www.centurylink.com

Learn how the rating is calculated

2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for CenturyLink has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CenturyLink. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CenturyLink reviews & complaints 768

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
9 reviews
Sort by:

Newest CenturyLink reviews & complaints

ComplaintsBoard
S
6:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink prior customer for centurylink/directv

I first joined CenturyLink with this bundle in 2016, amazing I'm writing a complaint in 2018! I disconnected services prior to the end date, paid the fees and returned equipment promptly. A year goes by and I'm notified by a credit collections agency notifying me of my delinquent account. Concerned about perhaps forgotten something I jumped into action eager to resolve any outstanding issues. it was a hassle but I was able to get it figured out and all accounts were in good standing. August 2018, I recieve another bill from Direct TV stating I had a balance still. I called and the lady after not being able to read multiple comments made on my account came to the understanding that I had an outstanding balance of $12, yes $12. So, completely aggravated I paid the amount to never worry about this again. April 2018, I recieve a letter in the mail stating my account is delinquent of $320.46. For the last 3 hours I have been transferred over a dozen times and hung up on twice. This has got to be the worst customer service I have ever experienced through any company, period! 2 and a half hours into my terrible experience the one understandable and kind CenturyLink worker informed me it was because Direct TV is claiming I have an outstanding balance and she would give me both account numbers now to ensure the correct information for the now transfer to direct TV. 5 minutes into that transfer the lady explains it's the old direct TV and they do not have access to these accounts dating a year back and further. So, you guessed it she gave me a new number to be transferred to. 30 minutes into talking to a sincere gentleman he transferred me to "billing" to have them send an email to CenturyLink explaining the account balance was 0 and in good standing. while restating my entire issues to the billing department she then tells me she cannot contact CenturyLink nor can she do any other thing than simply send me my final bill in 3 to 5 business days. My direct TV account is [protected] and CenturyLink is 515H891000. I am completely dissatisfied and upset at the terrible customer service your company has and is currently providing me with. I'd appreciate if someone can reach out to me and resolve this situation as to it seems far out of my control.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
S
8:47 pm EDT

CenturyLink internet

Evening.
My account number is [protected]

On March 30th, 2018 I called inquiring about how to switch services to a new location as I plan on moving on Thursday April 19th, 2018. I spoke with a Jasma who got everything set up. To my understanding, my internet services would continue at my current location and then switch to my new location on April 19th.

I noticed 2 days ago that my internet wasn't working. I just thought it was a hiccup and didn't worry about it too much. Today I had time to call and that is when I was told that my move order had been completed. That my services had been moved to my new address.

I explained that the change was not to happen until April 19th.

To make a long story short, I was on the phone for an hour and 15min. Talked to 6 possibly 7 different people who didn't know how to restore my internet service. I admit. I did and am still very frustrated with this. As my internet is still not restored.

The last person I spoke to during my hour and 15min decided to disconnect me because I was too frustrated.

When I called back and spoke to an Issac he informed me that requesting a "work order for a move" has to happen 2 days before the move actually happens. Why I wasn't told this on 3/30/18?, I don't know.

I have never had an issue with CenturyLink like this before. A frustration to the point of tears. All I was asking and was requesting was to have my services restored at my current location and services transferred to new location on April 19th.

I apologize for yelling and being frustrated with your employees, but a customer shouldn't have to go through this much hassle due to an error on CenturyLink's part.

Thanks.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
D
3:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink multiple attempts at upgrading our internet

We have had nothing but one mistake after another made by Century Link since January. It all started when we purchased new phones and the company we purchased them from placed an order with Century Link to upgrade us to 20MB internet. Well, 4 orders later we still don't have 20MB internet. We are on our 5th order now when a tech is coming out to our office on Friday. We have spent hours with no internet or phones, changing IP addresses which causes havoc with our payroll system, unnesscary IT expenses and the list could go on and on. We are getting 2 bills every month because nobody can seem to understand that we are not a new customer but just want our [protected] account to have 3 internet phone lines and 20MB internet.in addition we are also getting billed for a 12MB line on account #[protected]! Now another account has been created for our order #N81298012-[protected]! Beyond frustrated! It should be common sense but not one person at Century Link has been able to stop this madness. Now because of all our trouble we are supposed to be offered a discount - really - what about the months of over payment? On top of all this our service was going to be shut off because the double payment I had sent got lost somehow. So that double payment was paid double again. Seriously this is the worst customer service. We are a very busy business and we can not afford to have such poor service from our communication services.

Deb Ulm
Steinbrecher Painting Company
1408 7th Street North
PO Box 159
Princeton, MN 55371
[protected]@steinbrecherpainting.com
[protected]

Read full review of CenturyLink
Hide full review
ComplaintsBoard
S
5:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink internet

Called to lower price. CSR suggested Internet & Home Phone Essentials. Higher DSL speed. Need new modem. Found 1 for me on Amazon. Bought it. Called to start service. Modem not compatible! Called again. CSR said buy from us. Will overnight it. That was Thursday. Now Saturday and still no internet. I need to pay bills! Very unhappy ! In the past Ive had to call almost every month as pricing keeps changing. My call this time was for a $40 increase. That's just too much! Thinking of changing providers
!

Read full review of CenturyLink
Hide full review
ComplaintsBoard
J
4:28 pm EDT

CenturyLink direct tv

As a new customer i'm not happy with how I am being treated. I order a bundle of products from this company only to get told something completely different than what I was told the first time. I was told I didn't have to pay any thing up front for direct tv or my internet or phone service and today I get told I have to pay in order to get direct tv. That's not fair I spoke to a supervisor today and all she did was apologize and said that they will find out who placed my order and better train them so something like this doesn't happen. I think that I should be able to get direct tv and not just internet and phone.. Simply because of me being told I didn't have to pay anything up front. As the ceo of century link you should do something to make this right. Signed julia mrsny

Read full review of CenturyLink
Hide full review
ComplaintsBoard
N
12:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink internet/phone service

On December 1, 2017 I called CenturyLink to cancel my land line phone service and to ask for the Price for Life Internet for $40 per month. I did get a confirmation email, but it said $80/month. When I got the bill in January, it was still the same bill I'd been paying for years - $125.00. I called to ask again for the changes. The agent I talked to indicated that the order from December had been cancelled because it wasn't done correctly. I called again in February when the bill was $123.00. I was told I was paying for phone and internet service. I asked again to have the phone cancelled and to get the Price for Life internet for $40.00. I also asked to be credited for the phone service since December, and was assured that I would see a credit on the next bill. Today, after seeing $118.00 taken out of my checking account by CenturyLink, I call again asking why the bill was so high. This agent said that since the change from earlier in the month wasn't done until March 15, I would have to wait until next month to see the requested changes. When I asked to talk to a supervisor, this agent told me a supervisor wouldn't tell me anything different than what he was telling me. When I asked for an assurance that my next month's bill would be corrected with the quoted internet price and credits from December for the phone, he said he couldn't see that yet because the bill wasn't issued yet. I asked to talk to someone who understood billing. This agent went on to tell me he'd had ten years of experience with the billing and that I wouldn't be told anything different that what he was telling me. He was not allowing me to talk to someone else - which was a lot of my frustration from today's phone call to the company. Basically, I was told that I will just have to wait until next month to see what my bill will look like. I just want my services as requested and billed the amount I agreed to. Instead, I have to fight and beg someone at CenturyLink every month since December.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
C
4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink $150 gift card

I signed up for Century Link internet/TV services last July. The salesperson promised me, in writing, two $75 gift cards and said that they would be sent 6 to 8 weeks after service began. In November I contacted CL because the cards hadn't come. The representative requested a copy of the contract that stated said promise which was immediately emailed. I was told I would receive a call from the promotions department within the next 2 weeks. In January I called again as I hadn't gotten a call back, and was told that promotions were currently working on November's complaints and again, I was told that they would contact me shortly.
It is the end of March, no phone call, no cards. I feel like they can reneg on their promise with no consequence. I would like to see them hold up their end of the deal and send me the gift cards they promised.
Cheryl Raab account [protected] 815R
[protected]

Read full review of CenturyLink
Hide full review
ComplaintsBoard
S
11:39 am EDT

CenturyLink change of plan

Called to change my internet/phone service to internet only with higher speed. The salesman told me $55/month for 100mbs. After it was set up, it stopped working and they said they had erred in the set up. They fixed. I then received a "confirmation letter" saying my charges were $65/month. I called and have never received such rude treatment. I was angry. I asked them to explain how/why this happened. They said too bad, I should just take my business elsewhere. I told them they have a reputation for deceptive business practices or utter incompetence. He refused to help me further, refused to allow me to talk to his supervisor. No on ever said "we're sorry". Another employee eventually helped me sign up, but you have a serious customer service problem

Read full review of CenturyLink
Hide full review
ComplaintsBoard
L
10:13 pm EDT

CenturyLink never set up service techs did nothing and I keep getting a bill

I have called and spoken to 3 diff people and I was told that the account is canceled the bill was credited. Then I received another bill and by the time I got home and saw the bill they were closed. I know I have to call and be on hold for another 1 to 2 hours and explain to them once again that I handed the technician the cancel form.
The technician did absolutely nothing. I was even given a cancelation number and the 1st person confirmed with the tech that they did not perform any service. This was before I even got a bill. Then a week later I got a bill.
I then spoke to Jose in the billing department and had to stress to him once again that we never had anything installed. After about 30mins on the phone with him he finally said he credited my account and marked the account disconnect.
I then said what did you disconnect because nothing was ever connected. I thing was transfer to another department to make sure the service was canceled.
Now I am taking to the 3rd person and I was in the phone with them for 30 mins they told me they had not notes from my first call then I told them here is my cancellation number I was given. Once I gave it to them then they found the note.
So a week goes by I think it's finally done nope the billing didn't credit the whole amount so now I have another bill.
This is so frustrating of how a company can bill you for a service that was never completed and being told by several people that you won't be billed since nothing happened to be billed.
To make things worse is when they check your credit the do a hard check that takes 2 years to come off. If I would have known that I would have said no from the very beginning.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
C
6:11 pm EST

CenturyLink internet and phone service

I hooked up service more than 2 years ago after purchasing a new house. a week into the service, I realized I had damaged phone lines and called century link asking for the phone portion to be removed from my service and bill. long story short, it was supposed to be taken care if. I set my account up auto pay and never looked back. 2 years later, I finally examine a statement when I was ready to disconnect service and found the phone portion still on the bill! after several hours on the phone with them..getting disconnected several times...being told they verified my call two years ago and then after disconnect and call back being told by another it couldn't be found, I got frustrated and asked for a corporate number or address where I could lodge a formal complaint. I was told no such thing..sorry Charlie.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
J
7:38 pm EST

CenturyLink terminating centurylink internet 7 mbps after 5 years

February 7, 2018

I have been a 5 year customer of Century link. I have had many issues with Century-link early on including service, incorrect billing, lost connections for multiple days, random increases to my bill not due to annual renewal and slow service response time. I have continued to retain Century-link's services due to the fact I have always been able to keep my monthly bill (Internet and modem) at or under $35. I find that every February I need to go through the same lengthy process and multiple transfers, of listening to a sales representative tell me that they are unable to meet the $35 a month plan and until this year, Century-link has been able to find a way to continue to keep me as a customer and keep my total bill to $35.

This February (2018), my renewal month, I have been informed after another lengthy conversation, (49 minutes) that Century-link is unable to continue to maintain this price. I was offered the exact same service for an additional $10 a month or a $30 credit card or, if I added Direct TV, I could get it to my price point (with an additional $45 for the TV), which I am unwilling to accept or need for that matter. After asking to speak to a supervisor (which was clearly not going to happen because Alexander tried everything to not allow me to speak to one), and multiple times being verbally rerouted and led down another path, I asked for an Internet address or physical address to sent a written complaint to. I was told that I would have to look that up on my own and that the call center had no information about that.

It seems as if Century-link would rather discontinue service to a loyal customer that would make them an easy $35 each month, but would rather lose $35 each month because they were unable to continue the same service that they have provided for the last 5 years. (7Mpbs)

I teach first grade and use my Internet solely for e-mail to and from my school, and writing lesson (I do not use any streaming services or gaming devices and never have.) I have now put in a stop service order to terminate my services with Century-link unless there is a way to continue my $35 monthly fee.

I am very disappointed that Century-link would choose to lose a client due to such a small savings to their company. Rather than making $35 a month, or $420 a year, Century-link is choosing to lose a customer to another Internet service provider.

I would like to continue my services with Century-link if my current $35 monthly rate will continue to be honored. I have already been pursuing alternative providers.

Please let me know if there is a way we can continue our provider/client relationship by honoring my current $35 monthly plan or if we need to sever our relationship to pay a competitor my $35 each month?

Thank you for taking this matter to heart. I appreciate your understanding that as a single teacher, I am on a very limited budget and although $35 may be a drop in the bucket for a large corporation like Century-link, $35 a month is much more to me like a week of gas.

Again, thank you for you time and I look forward to a quick response as I have cancelled my services as of today and need to move forward in this matter.

Very Respectfully,

Joanne Wheeler
[protected]@aol.com
[protected]

Read full review of CenturyLink
Hide full review
ComplaintsBoard
T
11:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink service installation

This is not so much a complaint as much as the story about installation; here is what I learned.

*never accept installation dates without a commitment to have technician actually assigned to the installation site. In many instances, installation dates with no technician assigned to your house. That means that there is no assurance that anyone will actually show up. In fact, I was told by a supervisor ("team leader") that this is currently a common occurrence. Other customer agents have stated that "patience" is necessary. In other words, Centurylink may repeatedly demand that customers be at their residence and await installation with no plans to actually do the installation.
*installations require an outside action, another trip to the office, another trip to set breakers, and another trip to the residence to actually install the box. The travel alone may take hours depending on the location of the house. Thus, it is likely that a single technician may only complete one residence on any day. However, many more appointments are made than there are technicians. Thus, there is actually no way that appointments can be made. It is akin to selling more seats in airlines than actually are present with the assumption that people will not show up.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
C
10:16 am EST

CenturyLink service for my business

I ordered a regular telephone service on December 4th, 2017 CenturyLink techs have pushed my company off and I still do not have service to my business. I have called multiple times and they people on the phone have been very nice and polite and have told me a new time and date that the tech will be out. However, I still have NOTHING. I am very frustrated with this company but I have to have a land line for my business according to state law. I have my lot/office approved by a MSHP officer before I can start my company so I would like to start my business so I can make money. What do I need to do so you will come out and fix my service so I can START my business.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
F
10:21 am EST

CenturyLink internet

My payment was overdue (they had wrong address) I paid online to have service reactivated. Called to tell them I paid, they had no record of payment. Told me I did something wrong and to try again. I told them if they charge me twice it'll overdraw my account. They told me I'd have to take thatbup with my bank. I paid again doubting my accuracy of my first time. Well, they had received payment so both payments came out within ten minutes of each other. I spent 39 minutes in three calls with them to get no where. Here's the best part. I can't cancel service until it's been reactivated which will happen 24 hrs after my account is current.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
T
9:30 am EST

CenturyLink phone and internet

account [protected]
Christopher Constable, 61 Fairway road Rotonda West Florida 33947
on 5/02/17 I was online chatting with Arron G and was quoted $66.90 a month plus taxes so I agreed and we paid for the techs to come around and hook us up, $59.99 I bought the century link modem from them for $99.99 and was assured if I changed back to Comcast it would work with their system.it doesn"t.
And our bills have never been as quoted, we only used part of June before putting it on vacation until September, so our fist bill less tech and modem was only $55.04 and the vacation payments went from, July $14.96, August $27.43, September $26.80 October $114.00 November $93.54 December $93.54 January $113.73 so much for $66.90

Read full review of CenturyLink and 1 comment
Hide full review
1 comment
Add a comment
C
C
Canines
, US
Feb 09, 2018 1:10 pm EST

I have had bundled services with CenturyLink for more than 10 years. In that time I was charged an extra $10.00 a month for an extra 10mb of internet speed. Now I find out that we are located at the end of the line so to speak where our internet speed is so slow I can no longer bank online. The speed is less than 2mb but we pay a premium price. I was then charged $10.00 for a phone line filter to help my DSL service but then told by other customer service agents to remove it. My phone line crackles and often disconnects but I still get 15+ robo calls every day from before 8am to after 9pm. I spent over 2 hours on the phone with CenturyLink to finally be told to use their *77 option to stop the calls. It worked for almost 4 days. Now it doesn't work anymore regardless of whether I reset it. I am still paying that high bill!
We need some help!
Williston FL

ComplaintsBoard
D
9:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink internet

The internet at my house is very slow. I need it for my job and it's crazy I have to go to my mom's which is 6 miles away to do my work. All the people on my road is complaining about slow internet speed. We have a large business right below my house(1 mile away) and they can't do what they need to for their business. Please consider helping my community out

Read full review of CenturyLink and 1 comment
Hide full review
1 comment
Add a comment
A
A
April LaPearle
, US
Sep 29, 2018 1:07 pm EDT

I signed up for high speed internet and ended up with snail speed internet. Whats the deal?

ComplaintsBoard
N
8:25 pm EST

CenturyLink over charging my cc

I've been with CenturyLink for a year now and was quoted one price charged another and when I called in they said it's been adjusted and then they charged my CC the higher price! Over the last year I've been charged about $240 over my agreed upon bills. My bill is suppose to be $154 and below is a copy of what my CC was charged from their site. Every month I'd call be told it was fixed and just now found this showing me only three times was my account actually adjusted.

Payment Date Bill Payment Payment Method
12/15/2017 $178.64 Card
11/15/2017 $128.68 Card
10/16/2017 $275.68 Card
08/15/2017 $181.50 Card
07/17/2017 $181.30 Card
06/14/2017 $181.30 Card
05/16/2017 $121.30 Card
04/14/2017 $171.33 Card
03/17/2017 $171.33 Card
02/15/2017 $187.37 Card
01/13/2017 $194.69 Card
12/14/2016 $181.39 Card

Read full review of CenturyLink
Hide full review
ComplaintsBoard
M
2:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CenturyLink internet and voice

I am hoping that someone with executive level authority at Century Link can help me out here. I have been a long time customer and was grandfathered into rate that was a great rate for the services provided. When I contacted Centruy link on another issues, broken modem, the person I chatted with had said that they could get me into their new "price for life"program and that my internet with two voice lines would be lower than what I was currently paying. This was back in end of September. That was not true. After multiple billing issues over the past three months, numerous phone calls and chats, credits and adjustments, most of the other representatives I spoke to could not understand why this initial person switched me over to this new program when the price was not actually lower and now is in fact $22 more per month. Now centurylink says that they should have never done that to my account but no one can get me back to what I was previously billed under. and they won't get credit me to get back to my old pricing. They were the ones that incorrectly quoted me a price that was higher and changed my account. I did not ask to pay more on my bill, why would I do that? and now they won't take care of it because they say they can't. I find that hard to believe that someone can't fix this for me, whether it is give me my old program back or offer me a reoccurring edit on my bill. I will not provide account information here. Will provide it to someone that will reach out to me from Century Link. I am so upset and desperate for someone to take care of this once and for all.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
M
7:36 am EST

CenturyLink internet service

I ordered your internet service which you promptly billed me for but I still have not received service. Your install department rescheduled twice and then never showed up. I waited over 3 hours and then spent the next 4 hours on the phone then spent 2 hours the next day on the phone. One week later no service still. I will not pay for something I have yet to receive and will be cancelling today. From the reviews I have read about centurylink online I should have stayed away in the first place. I will never use centurylink and will be telling as many people as I can about my experience.

Read full review of CenturyLink
Hide full review
ComplaintsBoard
B
12:20 pm EST

CenturyLink billing for phone line that should have been disconnected.

I sent the following email to Jeff Storey, President.

Jeff,

I hope this email finds you. I think it is very important that you are aware the level of customer service I have experienced from the wait on hold, transfer drops and unfulfilled promises. Overall, it has been a stressful and horrible experience for my Acct #[protected]. If this were my company, I would want change, immediately.

I was a customer for about 12 years. I needed phone service in a condo I owned and rentetd out in Keystone, CO (ski condo). I had auto-payments so I never missed a payment and I am not sure the phone was ever even used.

I sold this condo last October, 2016. I called Aug 2016 and again Oct 2016 to cancel. There is no record of my call or my account being pulled up. I can tell you this does NOT surprise me based on the level of customer service I have experienced the past year. But it apparently was all the manager, Julie, could focus on. After 3 hours spent today on the phone, I finally gave in and had Julie just cancel and back date only four months, the maximum she could do. Now, I will provide some background of my calls and the anguish (yes, anguish) I have gone through to get this done, even though I believe I should have been credited back to Aug 2016 (my initial call to Centurylink, that was not logged).

Background:
Condo put on market and under contract Aug 2016 - I called and thought I cancelled this account since the phone service was for this condo
Oct 2016 - called again to cancel. Rep had hard time finding my account b/c I had no idea what the phone number was (again, this phone was NEVER used. I just paid $35-$39 a month)
- I closed on the condo Oct 2016. No longer own the place the phone service was in. No phone connected.
Oct 2017 - I realize I am still being billed for this. When I saw the auto draft, I confused it with my second home phone line. Once I realized it was for the condo I no longer own, I called.
- I spoke with 2-3 reps (didn't ask their name). I got disconnected TWICE when they attempted to transfer me to some one who could help. Probably wasted 30 minutes.
- I finally got Ron (F0HPFOHP164) on the line and he promised to not try to transfer me. Ron was very helpful. Ron advised not to disconnect account b/c then I could only get 4 months credited back. If I left the account open, he would make sure a manager called me to get this resolved and retro to at least Oct when I can document the condo was sold. Ron really did a great job, although, he didn't record my more recent email which we went over several times. I never got an email from a manager, nor a call.

Dec 2017 - I got billed again and $39 deducted from my account. I call the customer service number on the front page of Centurylink website. I have a screen shot I took when I was 1 hour and 49 minutes into the hold (I stayed on hold for over 2 hours until I finally hung up). Picture is attached of screen shot.
-While on hold, I contacted a web site customer service rep, Cody S. He tried to help but said to call another number b/c he couldn't help. He did make sure I would give him a good rating on the survey.
-I called the number Cody S recommended on my other phone line. Got through after about 15 minutes and spoke with Robin (AB81828). She was very friendly and nice, but couldn't help me more than Ron could 6 weeks ago. She asked me why reps didn't note my account when I called and I responded that I have no idea. I have no idea why he didn't note my account, nor why they disconnect me when I am getting transferred or why I would be on hold for two hours when trying to reach customer service. She couldn't answer my questions just as I couldn't answer her one question.
- Julie did not see notes on my account from my calls in Aug 2016 and Oct 2016. Even though I had proof of frustration, not so perfect customer service, it was all on me. She could see my account was paid every month for 12 years with zero activity. She couldn't have one bit of leniency, because there were no notes on the account. I clearly was stating every single thing I knew, I was VERY frustrated and she was all by the books and didn't take the chance to make a great customer service move.
-I gave up. After hours on the phone today, ignoring my kids and my work, I finally said just disconnect and give me the maximum four months credit. I couldn't believe that was the best she could do for a customer who just spent hours today, on top of hours in Oct, on top of probably an hour or so in 2016. I just gave up so my husband didn't have to worry I was going to have a stroke.

This has become not about the money. This has become about the principle. I hope you recognize this and make some changes. I know I will never go back to Centurylink and I will never recommend Centurylink to any of my friends, colleagues or clients.

I am sure this will never reach the right person, but it sure makes me feel better getting it out. Now, I can go play with my kids.

Read full review of CenturyLink
Hide full review

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CenturyLink?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CenturyLink Customer Service. Initial CenturyLink complaints should be directed to their team directly. You can find contact details for CenturyLink above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CenturyLink. Discuss the issues you have had with CenturyLink and work with their customer service team to find a resolution.