CenturyLink
reviews and complaints

I think it is completely unacceptable that I cannot get more than 6 Mbps internet speed at my residence. And to add insult to injury, you want to charge $45.00 per month for it! All other carriers offer a MINIMUM of 50 Mbps for $50.00 per month! At the very least, you should bring the price for 6 Mbps down to a fair market value of $15.00 a month, But you need to start offering much more usable speeds. It seems to me your company does not care about the customers out here. I am considering filing a formal complaint with the FCC and definitely with the BBB and posting negative blogs about CenturyLink especially excoriating your CEO

set up service on 10/26/18. everything was fine for a month, then they disconnected me. No reason was given. I called and spent two hours on the phone talking with multiple people. They transferred me at least 7-8 times, different customer service people said they could not help me or answer any questions. In the end, I had to set up a new account, and now wait another 4 days for someone to come out to my site and do something to turn on my service. why can't a single customer service rep handle my issue!? seems they have different class of customer accounts and one type of account can't be handled by certain customer service types. that is a internal Centurylink issue, not my issue. When I call customer service, they should be able to handle my call, not transfer me 7 different times.

I was supposed to get service on 9/5/2018, but called a couple of days before to cancel the install. I had paid $100 for a deposit, and was told it would be 60 days to receive it. So I waited 30 days and called and was told an escalation would be put in to get it sooner. So now it's right at 90 days and still no refund, so I call back and was told I was charged non-return fees for equipment that was never sent. I have been assured that it will be taken care of and another escalation is being put in but it still may take another 60 days to receive my money. I am disgusted to think that I have to fight this company to get my money back and it's already taken a quarter of a year to get this taken care of, and I probably won't see my money until half a year later. If this is how you treat your would-be customers, I'd hate to see how you treat your actual customers!

I have purchased a vpn for the internet and everytime i use it centurylink throttles me down to near nothing and i have many video's of this and sent them the video's also and they tell me they have no way to throttle down services and other at the company said they throttle people with vpn because they cant see what we are streaming or what we are doing.
They wont stop throttling me and in this they are denying me the service i paid for !
they think its a damn joke.

called to cancel service as my wife had stroke and is chair bound the reason my tv went out called and complained was told it would take 2 to 5 days for repairman.i told woman i was mad and wanted to cancel that there is a local service in my area with trucks running all over i was told i have 5 months left on contract i said no problem however she had to inform me there tv was going out and they have direct tv coming in she had to explain to me before cancelation was that alright i mentioned i was to dinner she said i will call back in two hours to cancel no call and this morning got e-mail from direct tv this is your new agreement you are now a member i already installed yesterday from other network. what is going on i hear a lot of seniors that this happened to and don't know what to do as with me i would appreciate a

"I am starting a revolution, hoping it goes viral:

#NotGoingAway

I urge others w/ Century Link customer service issues to join my battle cry. Make them listen to us. Tweet this, Facebook it, whatever you need to do: Not. Going Away." Posting this wherever possible.

I have been dealing with you for 14 hours on the phone! We've had an outage for going on three days, and it's because of major infrastructure problems here. I cannot get anyone above supervisor level to talk with me, and a supervisor can't solve this. I've talked with you 32 times in the last few days. Finished. This is the route I go now. All out media blitz...

Laurie Cummins
[protected]

Upper management, quit hiding in your glass castle and call me.

Hello,
My name is Cora Porter. This morning I went online for technical support. The person that helped me the first time did the opposite from what I was asking, which made me contact them again. A lady named Dianca helped me, she was patient and professional, and I'm a satisfied customer because of her. The person before her waisted a lot of my time, I lost time from homework and sleep I'm sure it made Dianca's job harder. I did not get that person's name or the time, all I can say she was before Dianca.

I cancelled my CenturyLink account over two months ago and they have been charging my credit card. They will not refund my money and keep disconnecting me once six times in one hour. Totally worthless when it comes to customer support. Then they blame me and basically call me a liar. It's another big corporation that seems to transfer you around and around until you give up out of pure fustraition.

Two individuals, a supposed Brad Johnson at [protected] and Austin Baxter at [protected] are running a gift card scam using these phone numbers. I know the 768-3391 number is serviced by your company. The other number may be as well. The ring leader appeared to be Austin at [protected]. I would like you to disconnect their phones to reduce their current fraudulent activity.

The incident is on file with the Idaho Falls, Idaho Police Department. The investigating officer is Zachary Keating and can be reached through Dispatch at [protected] or Zachary's Mobile at [protected].

Direct TV and Century link are on two different billing cycles with a difference of 30 days. So when improper charges, credits, or changes are made to Direct TV it is not reflected in a timely manner. So Century link bills for the full amount and does not communicate with Direct TV about changes. This causes the bills to rise. When I disputed the amount and told them of the changes I was told deal with it nothing could be done till it posted 30 days later. In the end I had a huge bill full of improper billing. I tried to do a promise to pay. I am a disabled veteran on a fixed income. I was only able to pay half of the promise to pay but a few days later paid the promise to pay in full. My account was suspended due to not paying it in full and was told that the full amount not just the promise to pay was due. I again disputed the charges and told them that they needed to speak with Direct TV about this. That it was unfair to the customer that they didn't have the billing straight despite offering the bundle to the customer. I was charged full price service for another 2 months on a suspended account. Direct TV was now taken off the bill despite the dispute. When I called again and asked why I am being charged full charges for services not rendered due to the suspended account I was told to deal with it that they can do that until the account was permanently closed. I closed the account and now disputing over $700 in charges. Poor customer service, poor billing practices, possible fraudulent charges... If not satisfactorily resolved will be contacting BBB and Attorney General and filing a complaint.

My phone and internet service went out. As the lines get wet with a light rain, always do. My son, who lives just a few blocks away deals with the same issue, same company. I could not get my important assignment and a college test could not be done, resulting in two "f's". When I called to get it fixed, from a business phone, I was transferred to five different people, on hold each time, and treated worse than a dog. I was berated, told I was wrong, it was not the rain or wet lines, that the problem was inside wiring and I would be charged $89 if they came out. The sun came out, and by the time I got home, my service was cleared. When I called back, from my landline, to cancel the appointment, I explained to them that I was initially eight about the wet line situation. The associate told me that the next day a supervising technician would be at the house in the morning. I explained to him that I would not be home until the afternoon. He told me that he would be at the house in the afternoon then. The appointment was set! I hurried home, to wait! And wait! And wait! But no one came. So, I checked it out! And my appointment was set for morning, three days later. Never mind centurylink! I will look for another phone and internet company. If your service goes out at any introduction from rain, and your associates are as rude as they are/can not set appointments right, then I am no longer into you! I was a 48 year customer of yours, but your "great service" just serviced me away from you! Bye bye!

I was getting ready to have surgery on 8/24/18 so I went to the century link store here in Vancouver Washington and spoke with a your girl long hair /brown/and told her I wanted to cancel my internet service and she asked me why and I replied that I was going to be having surgery and I would be off work for three months and had no way of paying for internet and she said that was fine then she got
My information and she told me my service was canceled this was on 8/20/18
Then I received a bill for 45.00 I called and told them that my service was canceled on 8/20/18 and she said it wasn't she kept trying to get me to stay with century link and I said NO
So last week Friday 10/5/18 I get another bill for the service from 9/20-10/13 well how can that be if I haven't had service since 8/20/18
Then I tried to turn in the router and the girl said it was mine I only wanted month to month on the router I didn't want to own it and then when I first got my service the technician was supposed to come on Monday because it was my day off and he came on Tuesday.. so here the thing on 10/5/18 I spoke with Aaron and he was the most rudest person I have ever associated with and I hope that he doesn't treat people the way he did me because I guarantee I will never ever do service with century link again ever!
I hope they go bankrupt!

My bill was 74.25 last month. I called them regarding the fact that if Idid not pick up the phone after 3 rings I would loose the call. This month they are billing me for 96.78 when my service has not changed . I called them and they said that it was a prorated charge and that my bill will return to 74.25 next month. I did not add any features just removed call waiting.I think that the basic charge is 65 plus tax. It is a matter of principle, I will not pay them 20 dollars for nothing. I wish I could quit their service but there seems to be no other company who offers land lines and internet .

i am surpposed to have 20mg of internet but i get what centurylink wants to give me.NOT MUCH.i pay but don;t get what i want.HOW CanTHEY GET BUY WITH THAT? my name is ELEANOR SEWELL AND I AM TRIED OF TRYING TO GET RESOVED. SOMEONE MUST HOLD THEM ACCOUNTABLE FOR THEIR LACK OF BUSSINES.IF I GAVE THEM HALF OF THE BILL THEY WOULD CUT MY INTERNET OFF BUT THEY(CENTURYLINK) CUTS HALF OF MY INTERNET AND I HAVE TO LIKE. SHAME ON THEM. YOURS ELEANOR SEWELL.

Can I do zero stars? Or negative stars?

After trying Centurylink for a couple of years and having consistent internet crashes, having their techs out multiple times, including one service call that I paid extra for, mulitple modem change outs, and still having crashes, I switched away from Centurylink. Since switching, there have only been a few minor crashes and service interuptions from my current service. Century Link SUCKS! Please please please please do not waste your time or money on this piece of JUNK service.

Then to top it off, I just recieved four months of billings from the date the service was to be shut off. And since I was no longer receiving any electronic bills like I had been to that date, I presumed that all was good with the account. I recieved all four months of billings all at once, all four were in my mailbox today. Sounds like on top of crappy service, Century Link is pulling a scam on former customers to try to get money out of them for services they didn't provide.

So, buyer beware! Seriously, just don't bother!

Internet connectn installed 7/11/17 & said my monthly bill is 34+. Can't pay my modem for $99 cash so I asked if I can do installmnt and said they will divide it into 3mos. After a yr my bill went to 61.58 & said it was jst a promo. I askd to put it back coz I cnt afford & ws referrd to billng dpt who promsed to fix it to $35 + tax & gave me Confirmatn #. Next bill was 43.46 so I called back again and was referrd again to billing dpt who said it was just bec of prorated charges but surely your next bill will be $35+ tax. Next bill is 43.46 again. I also took out my Autopay bec of this bec I asked them to fix this first but I just noticed recently that they are still getting money from my bank account even though I'm not in Autopay anymore.

9/26/2018 8:35am
I was turned on for internet 3 1/2 weeks ago. For 3 1/2 weeks I have been calling trying to get a password that would allow me to access the internet. Rudely I have been hung up on by the companies representatives. Yesterday afternoon I took off from work early to try and settle this and get the password. 9/25/18- I called 7 times on my 6th try I finally had a woman who said that she will have my internet shut off because I have never used it and couldn't. She then sent me to a man named Roy who again couldn't find my name and I explained everything to him he said he would talk to his supervisor and let me know what he said after putting me on hold again I was hung up on. The representatives you have are not people oriented. They laugh and mock you then hang up. They took a deposit of $75.00 from me and like I have stated I could never get on the internet. I tried to be calm but I am furious now. I am fed up with being hung up on. I am copying this email for my records. Please fix this problem I just want justice and I am entitled to it.

Since I've been unable to access my account online these last couple months. I've made over the phone automative payments. Not realizing it's a scam. I've received two letters in the mail saying my payment was returned by the bank as ‘unpaid.' This happened twice. When I called to talk to someone about this they were very rude and said it was my fault and since I didn't speak to an actually representative there was nothing she could do about. All I wanted for it to be fair is for the late fees to be removed. I shouldn't be a fault because your over the phone system doesn't work.

A century link driver was incredibly rude to me on the road. I didn't notice the light was green for less than 2 seconds and he laid on his horn for a good 2 seconds. He then honked at me repeatedly and drove aggressively just to get up next to me so he could flip me off. No blinker either. License plate: CK49133; class 2 2374017. Please control your drivers, the guy was seriously a huge jerk and could have killed someone just because he had to wait a few extra seconds. Completely unacceptable behavior.

In an effort to avoid missing a payment over several years I added additional amounts to my monthly payment. In June I cancelled my service because of poor service and had a credit of over $500.00. Century Link refuses to return the money unless I prove they received it . They are demanding a letterhead document from my Bank showing I overpaid them.