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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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10:00 pm EDT

CenturyLink installation

I had the new upgrade to fiber optics in my area. I found out today the installers plugged part of the system into a plug in that is set up and comes on only when my light is lit ... They said I'd have to move it myself, which I'm trained to do or I'd have to get an extension cord to a different outlet when there's none in the cellar ... When I asked them to fix their error they would take no responsibility and because it works it's not their fault I have to leave a light on all the time if I want wifi... Sad

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6:06 pm EDT

CenturyLink internet connection

Account reference:
Byron Bell
917 Prospect PL
Manitou Springs, CO 80829
Internet Line: [protected]
Call back number: [protected]

This letter is to inform CenturyLink about my Internet service failures at my home location. Since March 2018 at my connection @[protected] has been failing and going offline at all hours once or twice a week. I have contacted CentryLink on several occasions with no actual fix action. I have since received a replacement modem and I returned (due to this was not the issue). This past August 2018 a technical repair person came out to check lines, he informed us that water from recent storms in our area was causing disruption. Also, I spent several hours on phone with CentryLink troubleshooting issue to no avail.
Unfortunately, what seems to restore connection I must reboot the router model C2100T from the GUI; however, this only lasts a day or two before it drops again. After several hours of research and testing I have discovered the issue why the internet connection keeps failing, it is due to the loss of NTP server connection. I am confident that there is an issue with the NTP that CentryLink is broadcasting for my area and I am requesting for someone on the network system side take a very close look at the NTP services.
Furthermore, I am making a request for some type of reimbursement for my internet connection, from last March 2018 to current August 2018 the disruption of the loss of NTP services has been such an inconvenience of not having an internet connection on demand. It only makes a connection when the NTP service is available enabling my router C2100T to make an internet connection.
The NTP error message simply states that there is no NTP and until there is an NTP loss of internet will occur.
Below is a picture of my router that I am currently using also pictured is the NTP picture and IP for the current NTP server that I am accessing, I also have my firewall NTP port 123 open for in & Out functionality always.
I would greatly appreciate the assistance in internet billing compensation for a credit due to this NTP issues until resolved. I would gladly be able to speak to a technical person who can troubleshoot the NTP services in my area to possibly resolve this intermitted issue with CentryLink.

Sincerely,

Byron Bell
917 Prospect PL
Manitou Springs, CO 80829
Internet Line: [protected]
Call back number: [protected]

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9:28 pm EDT
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CenturyLink internet

They're saying that our account is suspended because we have not paid our bill but we did pay the bill on our bank account it shows that we paid the bill the technician said he was going to turn it back on tonight and he left and went home and did not do what he said he was going to do so it would be greatly appreciated if someone could put a fire under somebody's butt and have our internet turned back on and it better be on by August 10th 2018 or we will be forced to find other services elsewhere, and file a claim with the Better Business Bureau..

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2:29 pm EDT

CenturyLink unethical business

Received a bill in Jun 2018 that showed a credit balance of $250.78. The next month, I received a bill for $256.00. After calling their "customer support" three times and being disconnected after 20 minutes each time, I had to stay on the phone for 57 minutes and was transferred through eight representatives (having to re explain my situation every time). I ended up talking to the people in their billing. I will admit I was irritated and explained why to Brian, a rep. He was condescending and did not want to talk to his supervisor. After insisting, I was allowed to talk to a floor supervisor named Ashley and explained the situation to her. She precedes to explain how it is my fault for not paying the Jun bill even though she admitted she would not have paid it either. There is a lot of crooked billing at play with this company and when you call them on it they make excuses and give you an explanation that defies logic.

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6:58 am EDT
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CenturyLink tech support

My internet went doen randomly, went thru the text help center and scheduled a tech to come out and see why when standard steps didnt work.

Day before the appointment I got a text confirming next day appointment status. Day of the appointment comes, the time window for tech arrival comes and then I get another text confirming the appointment for the next day. Didn't ask to reschedule, or find a time that would work with me.

When I needed to cancel service, got the run around from serive rep to service rep. On hold of course, basically "that's not my department, please hold while I transfer you."

It wasnt bad the first year, but after the promotional period they wanted $80 for not fantastic internet.

Dealing with customer service was a nightmare. The only deptartment that was US based was retention, and they hung up on me a couple times when I told them I needed to cancel service.

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11:34 am EDT
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CenturyLink lack of honesty

CenturyLost,

You are untrustworthy. I have paid for 10 years for your service. The ONLY reason you still have my business is because where I live there are no other options. In street vernacular... You are the only hooker in town... and man are you tired looking...

Your entire ridiculous website is set up and designed to CYA. One can't even report an outage...? Seriously... your site just runs IT'S OWN fake test on your lines and ALWAYS comes up with 'no problems detected'...

Your Front line male robot voice is annoying af, and 'it' asks for a plethora of information and ALSO wastes more time by AGAIN running fake tests on your 'phone line'... that ALWAYS amount to 'no problems detected'. My internet has been down for 3 days LOFl... Modem signal a SOLID RED ...

Then here come the Customer Service Russian Girls you have somehow trapped in the Philippines at your call center ... are terrible. They ask FOR THE EXACT SAME INFO YOUR ROBOT DID... and ALWAYS run another fake test and ALWAYS come to the same conclusion.

If I am lucky and have 30 minutes to WAIT ON HOLD until I speak with an American... I usually get some answers...but NONE of them are satisfactory unless there's a reported outage...

And uh pray-tell WHAT is required for there to be an outage...? Cause it apparently isn't 10 paying customers on the same street all next door to each other being out...

FYI your service techs are LITERALLY the only thing that keeps your company in business. Every worthless, bloated CenturyLost executive should sacrifice his salary immediately to those guys.

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5:54 pm EDT
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CenturyLink telephone line

For the past 18 years we have called centuryLink repair service to repair our phone. We have exposed lines on our road that have been damaged over time. Every time it rains or snows our phone stops working. It crackles, rings at all hours of the night, and has horrible static. In addition, the exposed wires continue to be a safety issue on our road. We have several motorcycles that travel on our road and I am worried the the exposed line could catch a tire and cause injury. I have expressed this concern several times.
Various repairmen are able to fix our phone by trying different wires until they get twisted pair that still works and gives a good connection. This lasts until the next inclement weather.
I have taken several days off work over the years waiting for the repairman to arrive and make the repair.
Today, July 27th, was the last straw. I had a repair ticket open to have our phone fixed. The time slot was from 10:15-2:15. The repairman called around 12:00 to tell me he was on his way. I called CenturyLink at 2:00 to ask where my repairman was and the expected time of arrival. She stated he should be there soon. I waited... I called back at 3:30 and was told that he already came (never knocked on my door) and that he couldn't fix the phone and that a line repair technician will repair it on Monday. That would have been really good information to have and it would have been respectful for the tech to call me and provide me with the information rather than let me sit waiting for his arrival.
I was very upset when the customer service rep told me this information. I raised my voice and was angry. I own this behavior. I was connected to a supervisor and left a message on his line. And again, I was very upset. I apologize for my behavior. I just do not know what to do.
I am so disappointed and frustrated that a large corporation can be so disrespectful and unprofessional. My time is valuable and I am upset that I wasted a day waiting for a repairman that couldn't have the decency to give me a call and explain the situation.
A resolution to this situation would be for CenturyLink to repair their phone lines and cover the lines to an acceptable depth on the road to prevent further damage to phone lines.
CenturyLink has the repair requests and photos. It has been documented for years. I would like CenturyLink to repair their lines and maintain their product with high quality and professionalism.

Thanks,
Heather Huntoon
[protected]

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12:13 pm EDT

CenturyLink internet service repair

Last month I agreed to it up sale from Centurylink upgrading to a higher speed modem. I pay a monthly fee so if I ever need maintenance to come out and fix something or for installation issues I don't have to pay the $75 for that. Well the day it arrived instead of seeing a CenturyLink truck, I see a UPS truck. instinctively I must've known then something was going to be wrong. So I call Centurylink and ask them why a technician wasn't sent out because I pay for that service and was told that they could have someone sent out, but that it would be a week. well I wasn't going to wait a week ..so the representative said it was very easy to set up and I went through the steps precisely as was instructed to do. Nonetheless as soon as I put everything where it was supposed to be there was no Internet connection. I didn't asked to speak to someone senior to his level in technical support and was told by this person that the reason my Internet wasn't working was because Centurylink uses a ‘ chosen port.' So while I was on the phone with this person I was dragging around my computer the modum, the Ethernet cable to all the different phone jacks in my house and yet to know avail. I was then told that I would need to have a technician come and repair the issue. They went on to tell me that they didn't have anyone available for two weeks. This was simply unacceptable and not because I want to stream Game of Thrones but because I myself am quite ill and my son has inherited my rheumatoid arthritis . we must be connected to the outside world in order to speak with our doctors etc. I was given a ticket number and was told they would expedite this and mark it as an emergency and I thought ..well surely somebody will be able to come out before two weeks if they read the notes . After a couple days and burning through nearly all my data trying to get onto the Internet using a hotspot on my phone I called Centurylink back and was told that there was no existing ticket for my account number. I then asked to speak to a supervisor and they were able to pull it up under the notes and once again I asked them to please try and expedite this. A couple of days go by I can't really leave the house because at anytime they could show up ., so I call my ex-husband in the UK and tell him what's going on. between my son and I we had probably six or seven Different appointments to UNC which is about 100 miles each way from where we live. M Ex agreed he would fly over so someone would always be at the house just in case they didn't call like they said they were going to call, but at this point I knew that I couldn't really believe anything they said. So a week has now gone by and now I had no data left to use to connect to the computer because I've gone over it with my phone plan. To make matters worse because we live so far out in the country I have to rely on Wi-Fi assist to make and receive phone calls. I was missing phone calls, getting delayed voicemails, people couldn't hear me on the other end... this is becoming a nightmare. Every day I would wake up and I would call Centurylink and was told the same thing ‘there is no existing repair ticket' every day they would transfer me to a senior supervisor and every day I was told that there was a ticket but it must be a glitch in their system or an update. On the 13th day around 8 o'clock at night my husband had now taken over my role speaking to these people because I just couldn't do it anymore ...and my dog starts barking and there's a CL truck that had pulled up in my yard. I knew that no one was going to call us that's why we had rescheduled all of our appointments so somebody would be here. Tech-support guy didn't even officially work for Centurylink but was helping them out he said. Apparently after they sold the company and it was bought by some other people that's when everything went downhill. Now less than a month later we were passing by our neighbors house and I saw Centurylink truck and my son actually said to me oh gosh Mom I hope that doesn't mean anything bad ..I didn't want to say anything negative or worry him so I just said everything will probably be OK. When we got back from UNC hospitals he was right we had no Internet again but this time all the phone lines have been cut not physically but somewhere within their system and one of the boxes that they use.( not sure what they're called )but nonetheless here we are again and here I am again calling every day but knowing now because of what happened last month we're not seeing anybody anytime soon. I have called every single last ISP in the country to see if there's anyone else that I can use but these people, they have a monopoly where I live and there is no one else . I don't know if anyone from Centurylink reads these but I hope they do .

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2:21 pm EDT

CenturyLink company tech installing service to house next door destroys tree branches

He had to enter my patio area in the front of my house to get to their Century Link box. I have always cleared obstruction of any type from utility boxes knowing they need access. There were a couple branches above the area he was working in that he twisted and broke off my tree telling me he had every right to do it. As you can see in the photo the broken branches are no where in the work area. This tree has been difficult to keep healthy due to the drought and water restrictions the last thing it needed was to be abused in this manner.

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5:15 pm EDT
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CenturyLink internet

I called today to discuss the charges on my bill. I was being charged $10.00/month for the modem. I spoke with a representative 07/14/18 and was advised to call the billing department to have my bill adjusted as the modem was returned and in the warehouse. I called today 7/19/18 and encountered a representative named Kelly located in a call center. She did not verify my account and did not open my account to see any notes from the past representatives I have spoke with. I advised of my issue and was asked why I was calling now in July when my services were changed in April. She also stated I'd still have to pay for the modem as there is no proof of it being sent back. I advised I sent it back in April when the services were switched, that my modem I had previously paid for works with the speed. She questioned how much I paid for the modem (which had nothing to do with the call), but I told her I paid $80.00. She said that that was incorrect as the modems are $120.00. I advised it was a few years ago, the prices may have changed since then. She said no and pretty much called me a liar and stated I'd still have to pay the $10.00 per month. I asked for a manager, she said hold on and transferred me to the automation. I went through the automated system again and spoke with Melissa. If not for Melissa I would've disconnected my services. I am thankful for a wonderful experience with her. As for Kelly I'd suggest training in customer service.

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4:54 pm EDT

CenturyLink charged for the wrong speed of internet

I have had my internet service since June of last year. it was good up to the beginning of this year in January when I called to say something is wrong with my service. throughout the day my service would drop about every two hours. in January I was told that they didn't see a problem. I was furious and did nothing to see what I could do and had been dealing with this issue since then. I work from home now full time and it is worse than it has been before. yesterday 7/18 I decided that it needed to be looked at and spoke with a tech Charles who immediately found that my internet did drop numerous times but suggested that I reset to factory reset and see if that stop, which I have done numerous times my own, so I decided to let him see for himself. I was told that I c0uld call back and whoever takes my call will see what we had done and know what the next step would be. well apparently, that did not happen. I couldn't call because of it being after hours but I did the chat from their site. chatted with a Patrick who tells me that my internet drops because I might have too many electronics near it or too many items being used with the Wi-Fi. so, I was confused because what was a modem for if I cannot hook up my Wi-Fi. I gave up on him decided to call today. well for two whole hours I spoke to a total of 8 people. the second person Jon was helpful who was a tech and found out that I do need a new modem and that my speed was only at 20 and not the 40 that I have been paying for. and transferred me to billing to get this fixed. as I was on hold numerous times I was able to look at my account and saw that my next month's payment jumped up to $10 more for the speed of 20. but I noticed that all my statements showed that I paid for the speed of 40 since June 2017. when I finally got to someone who seemed to me that he understood but really, he was going to go ahead and fix my account for the speed of 20. I was furious and didn't understand that for a whole year I was paying for the speed of 40 and to find out for a whole year I couldn't get the speed of 40 in my area. well I'm really confused because my billing statements had showed that and now all they could say was sorry what do you want us to do. I was lied too for a whole year thinking I was paying for a high-speed internet and showing that on my statements to now saying no you only have the speed of 20. and that the portal doesn't show that but on their end it does. I suggest people start looking to see what you're paying for. because all they can say is sorry for the inconvenience.

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8:40 am EDT

CenturyLink repair service request for [protected]

Phone and internet service was disrupted at my residence mid afternoon on 7/17/2018. I placed a call to request opening a repair ticket. I had to place 3 separate phone calls beginning when I got home at 5:00. Each call lasting over 30 minutes (using cell minutes) before finally receiving verbal confirmation on the third contact with a representative that a supervisor had intervened and created a ticket. To make matters worse, a language barrier existed with each of the phone calls. Over and over again I had to ask the associate to repeat what they said. To top it off, one of the representatives I spoke to on the initial call placed called me back at midnight to tell me she was still working on creating a repair ticket. Another point is the representatives all addressed me by my first name. Most businesses out of courtesy and respect will address their customers as Mr./Ms. and last name. This is a horrible representation of customer service in my opinion for a longtime customer. I have in no way had such experience with your company in the past. Very disappointed!

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5:39 pm EDT

CenturyLink small business phone service repair

Our business phone has a loud buzz on it. We called in to Century link yesterday. They scheduled a repair to be done today between 9:45 a.m. and 1:45 p.m. When I came to work, I had a message on my answering machine confirming our appointment between 9:45 a.m. and 4 p.m. I spent the entire day glued to my office and desk waiting for them to show up. Of course, they never showed up. So, I called the small business customer service and they said we were rescheduled for between 12 p.m. and 8 p.m. tomorrow. No one bothered to call or let us know. I sat here all day waiting. Didn't even take a lunch. If they don't show up tomorrow I will be on the line with a supervisor. The sad thing is that this is almost always the case with them. Worst customer service ever.

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1:55 pm EDT
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CenturyLink refund on final billing

I cancelled my service to both companies effective april 20, 2018, and received conformation from both with century link quoting a refund of $32.00 plus... At the end of april, I received a refund check of $1.73 and dish tv service ending april 30, 2018... Dish tv billed a month ahead on my march 31, 2018 billing, which was paid... Therefore, I feel as did the century link representative earlier that I should be paid for the period april 20 through april 30, a period of ten days... I've sent numerous emails to both companies without a resolution! It isn't a large amount, but I feel companies should not take advantage of long term customers leaving their systems, because of an out of state move...

Raymond w kojola
6760 old stagecoach rd
Frazeysburg. Ohio 43822

Formerly
2423 sw grace ave
Arcadia, florida 34266

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4:01 pm EDT
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CenturyLink tech install

Reference R84286869 A tech installer came out to see why my newly installed modem would not let me install my internet
service. He said the password that was provided with my
instructions was not the same as the password that I had to match that was in the new modem service. He told me it was Century Links mistake and not my inability to install the internet.

I want to see what was in the Tech install's remarks in R84286869
on which authority they billed my account for $60.

I "chatted" with Heidy F on the live chatline 7/6/18 and she said I should get on this web address because Century Link HAD to bill the Tech Install trip.

I want the $60 credited on my account [protected] 048R
Bill date 6/25/18

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8:39 pm EDT
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CenturyLink land line phone service, acc't # [protected]

Cl corporate president and board members,

I have been your customer forever — at least since cl bought out embarq which bought out sprint, which bought out sprint united which bought out united telephone here in beaufort, sc. That's approximately 25 years. You probably haven't noticed, but my services with cl have been continually diminishing because of the poor service. I still have a land line and fax with you, and I have to tell you that my verizon cell service provider seems to give me better clarity and reliability — which is crazy. A land line was supposed to be the best and most reliable connection ever. Well, it's not. Not the way our connectivity is right now.

I've had countless cl repairmen out over the years, and all of them have confirmed to me that the issue is your dilapidated equipment here on distant island where you serve approximately 40-50 homes. I see boxes that are in disrepair, bent, and broken with exposed wires. No wonder, hurricane matthew focused its eye over distant island a few years ago. We lost 513 trees on the island: i'm not talking about 6' diameter trees; i'm talking about 36, "48" oaks and very tall 30-36" southern yellow pine trees. Serious damage. Many of them took out your above-ground junction boxes. Then irma flooded us and your boxes as well with salt water, which covered probably 1/8th of the island. No wonder our service is so poor. The last repairman told me that no pairs remaining in one box, so he had to move our line to another box that had similar issues, but finally found one operational pair. Well, i'm so upset about the money I am spending with you and not getting my money's worth, that I will be soon leaving unless you do something major to fix these issues - and quickly.

These are my constant symptoms, and they occur 2-4 times per week - every week. Can't receive faxes. Noise, static or voices on our [protected] main voice line. Can't make long distance calls. Can't hear or be heard when making calls. Some calls sound like voip with strong echos in the background. Can't hear or be heard when receiving a call. People try to call but the call never rings through. Callers constantly complain about the quality of our phone line connection — mostly when we call them. So we have to go to our cell phones. Too many unsolicited phone calls or people offering scams — sometimes 5 per day.

I want this e-mail to go to the highest level of the corporation so that those in control know that there are many unhappy customers here on distant island in beaufort, sc. Most recently, I stopped my 10meg dsl connection because xfinity comes right through my yard with 20meg at a competitive price to what you offer. No, I won't switch back. Xfinity's reliability is about the same as cl's - very high, but I want the speed, and yes, I pay a little bit more for it. But for three years, I lobbied cl management here in beaufort for 20meg dsl, which we were assured was possible — but never happened. Funds not available, I was told. We had basically 50 households that would have jumped to have that service, but no longer now.

My concern is that if you don't do anything quickly regarding repairing and upgrading your phone connectivity here on distant island, you're going to lose that service as well. And I will be one of the first to leave. Believe me, I am outspoken.

So, get off your duff, fund the effort, and get this mess straightened out. This is my last attempt at a repair.

Respectfully,

Howard l. Bayne iii

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Update by HLB3
Jul 05, 2018 9:22 pm EDT

Above was my respectfully written complaint on July 3, and I mistakenly listed my cell phone # as my land line # in the text. See the account # for details. On July 4th, Independence Day, I was called at approximately 6:00 PM in the evening of a national holiday supposedly by some fellow who identified himself as being from CL repair and what was my issue. I guess he couldn't understand what I was trying to say, demeaned me, was very disrespectful and then passed me supposedly to "escalations, " and that guy basically called me a crackpot idiot. I immediately said this is over and hung up. I'm relatively sure that they truly did not represent CL, because I've never heard any of their CSR's speak to any of their customers in that way or that tone. If they were from CL, I can guarantee you that their Board of Directors and the CL CEO would want to know more of the details of that conversation. Truly, I was appalled by their treatment of this legitimate complaint.

Once again, I say that my complaint in my original letter is based on truth and fact and is absolutely valid, and I expect that this issue will be addressed properly, respectfully, civilly, and fairly by someone at CL qualified to do so.

Thank you.

HLB3

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9:53 pm EDT
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CenturyLink customer service/ company communication problems

My name is William Walden. I and my wife Natalie Anderson have an account with Centurylink under the account number [protected]. We're in the middle of transferring our account from our old place in 6260 Revelstoke Dr to the new place in 3057 Bright Moon, which is in a new construction zone. I was told it would be done last Thursday, told by delayed services that Wednesday that the service terminal was not fully constructed yet, called that Thursday to just ask about the fact that the sales team didn't know what was going on to get transferred to retention services who said they still had a service planned for that day, then called on Friday I called again and was told that they saw the service as cancelled and had me open another account to try to get services and to call back Monday to try to get that order working with our other account information.
I called this Monday, July 2, 2018, and after talking with the gentleman on the customer service line, who let me know that the new account was nowhere to be seen but the older order was still active but just on hold before he moved my call over to held services. The lady at held services (can not remember name), after she received the information on my account, told me that they had already told me that the terminal was not serviced yet and that she doesn't know why I keep calling and that me continuing to call is not going to speed up the service and why I didn't listen to them in the first place as they were engineering and that they know what's actually going on and I should have just listened to them. After about 5-7 minutes of what felt like being interrogated by this lady, I finally raised my voice and told her again that I was just trying to figure out what was going on, to which she said "what else can I help you with?" I told the lady that she had already said enough and she immediately hung the phone up.
I'm definitely no expert, but I'm pretty sure NONE of the departments, whether it be sales or retention or delayed services or held services, sounds like the engineering department. I'm not sure what was going on with the lady from held services, but she has been about the most unprofessional person I have talked to on a phone in a very long time and her attitude that basically said pretty bluntly that I'm being annoying was almost enough for me to cancel services right there and go to Xfinity or someone else who can at least act professional when talking to clients. I seriously was confused at the fact that I had basically gotten 3-4 answers from 3 different people and no one had told me they were from the engineering department or an engineer working for Centurylink and all I was looking for was a little clarity. Before I went again with Centurylink, I had already talked to Xfinity who, when they heard that the place was in a new construction zone, let me know that it would take about 3 business days to determine what was going on with the service as they would have to talk to their engineering department. If Centurylink had simply been able to tell me something like that instead of everyone telling me their own version, I wouldn't even be on here complaining about the abysmal customer service of the person I talked to in held services.
The only thing I ask is what would it take for Centurylink to talk to its different departments to help explain to customers when things like this happen and is there any way that ALL services (including held services) can be held accountable for customer service as well so no one has to deal with someone like I had to with the held services lady? Everyone else I talked with has been extremely professional and at least tried to help me in figuring out what was going on, it's just that few of the people actually had access to the right answer, and the one who had the right answer acted like a complete jerk on the phone.

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Update by BWaldo
Jul 02, 2018 11:54 pm EDT

Account is [protected], not [protected]
Sorry, got the last two numbers mixed up

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10:36 pm EDT

CenturyLink terrible internet

My address is 1108 College st 27565. name is markuson.
Over a month ago a neighbor connected at my drop. Since then my service was horrible. During the month of my spotty service, I was not able to connect with several accounts including my voip phone company. As a result I lost my phone and the speciat $3.00 monthly rate.There are several other problems that cost me money, totally over a $100.00 This does not include the $45 dollars Centurylink charged for basically no internet service.
I cannot return your modem because one of my many problems is that I cannot get mt printer working without pay for an expensive service call.

If you would have your company send me a return shipping lable, I willappreciate it

As you can surmise. I have switched ISP's

In over two decades of Internet experience, this is the peak of my living in Internet hell.

I have no fault with your service people. They did what they could with a Centurylink technical nightmare.

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CenturyLink centurylink® high-speed internet 1 gig / centurylink® premium networking modem - lease

I recently rented a corporate apt.in highlands ranch co.
I chose it for location and amenities as a work from home space.
I was told by my new lease holder that they have a contract with century link and internet service was easy and quick. I purchased service friday 6-15 acct. #7203449546 payment confirmation # 14268456076
I had 2 different local technicians call me and assure me a technician visit was not required to start my service and cancel my scheduled appointments even though i've paid for the service call. I had a century link fiber phone technician (frank at 800-247-7285) assure me I do need an on-site technician to get my service started. I was re-directed to 2 different phone technicians to schedule an on site visit for the 3rd time. This service call is scheduled as all day saturday. I may or may not be available. All of your phone service technicians were pleasant and professional but none had the authority to assist me. This will most likely be the end of my relationship with your company. Relationship with your company.

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CenturyLink cost of services

You are terrible to loyal, long time customers. You have done away with all the discounts and I am paying entirely too much for land line and internet.

You have forced an 88 year old to shop around to try to fine a better price than $79.90 a month.

I don't think you care a all that I have been with you since 2010 - eight years.

Are you trying to get rid of your loyal customers. it appears that you are.

Betty Grant

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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CenturyLink contacts

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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