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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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8:07 pm EST
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CenturyLink unwanted telemarketing calls

For several months I have been receiving calls to my home land line phone from "F73"
showing telephone #[protected]. When I pick up my phone, they hang up. If I let my
answering machine pick up, they hang up. When I dial the caller ID number of 714/463-
2943, I get a recording saying to leave my name and phone number. No business or
individual is ever identified. I don't know who is doing this, but since they keep calling at
all times of the morning, afternoon, and night, I consider it harassment. After doing a
reverse telephone lookup online, the only information I get is that the number is out of
Yorba Linda, CA and the carrier is Global Crossing local services. I have contacted the
Senior Director of Corporate, Financial and Technology at Global Crossing, and he will
look into this problem and contact me within the next two weeks, or by Jan. 21, 2011.

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CenturyLink refusal to return overpayment

So I made an error when I made my electronic payment by a factor of 10. I called customer service to try and get the overpayment returned. They told me that they can not issue a check for overpayment. They can only do so for remaining balance if I terminate my service. So they obviously do have a method but they do not want too! They say the balance will be applied to future bills. This is over a years worth of bills that it will cover. I have been with them since living in VA along with DSL and 2 lines. Have been on hold for over 16 minutes waiting for a supervisor but I think this is just a way to get me to hang up.
Guess I need to cut my landlines and change to cable for my internet and tell them goodbye as this appears to be the only way to get my overpayment back.

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CenturyLinkJoey
Greenville, US
Dec 30, 2010 8:24 pm EST
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mpchabot,

My name is Joey and I'm with CenturyLink. I'm sorry that you've had trouble with our company and I'd be happy to look into your issue for you. Just email me at Reachout@CenturyLink.com and include your name, account number and reference your post here on ComplaintsBoard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

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1:20 am EST
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CenturyLink bait and switch

I originally entered into a contract with Century Link in February of 2010 for High Speed Internet and Telephone Service because I was told the company did not offer standalone (dry) DSL. In November, I contacted customer service after finding out the company did in fact offer this service. The customer service agent was new and switched my service over as requested. The internet speed was cut in quarter and I was not informed that the DSL speed would be reduce from 3 MB down to 768 KBps. I have spent over 2 hours with customer service on this issue and have now been transferred between representatives twice. This company has not been easy to deal with.

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mattthew Vincenzo
Port Charlotte, US
Aug 19, 2011 9:36 am EDT

Its 430 in the morning and i have to call another tech at 730 am so I'm out even more money, I guess we should be out at least another couple of thousand. oh well.

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mattthew Vincenzo
Port Charlotte, US
Aug 19, 2011 9:29 am EDT

My comment falls on deaf ears and frankly im tired of telling the story. This is by far the worst internet service ive ever had or heard of. It's the only one provider in my area and as crazy as it sounds, we are going to have to move because of it.

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mattthew Vincenzo
Port Charlotte, US
Aug 19, 2011 9:16 am EDT

i hear you loud and clear. Ive been having NOTHING but problems with these people. They say they'll send over a "tech" to fix it and after two weeks of spending hours on the phone and having one person from customer service controdict the other they Finally came out. Within minutes it became clear that the tech guy had no clue what he was doing. He went outside and started randomly cutting wires. Then he appeared satisfied and said we were all set because we had a dial tone. That wasnt our problem to begin with. I called again. The next day a century truck pulled up in front of my house, waved at my wife and I and drove off. I literally chased him down the street. Then I found out that he put on the "ticket" that he couldnt fix it because we werent home. I called again still and after much delay I got a supervisor who promised they'd have someone out there the next day. He came and seemed to have fixed the problem. Now here it is, ten days later and we're back to the same problem again so here goes the run around for my wife and I. We are actually missing work behind this. It seems like a scam with a lot of promises that are never met. Does anyone know where I can report this to besides century link because all Ive gotten so far was lines of B.S and things that never happen. Im being charged for High Speed DSL but it really isnt much faster than dial up. I know when I'm getting scammed and there has to be someone besides them that i can take that to because complaining to them isnt getting a thing done. i work on the internet and Ive lost over $4000.00 this month alone. We really need someone to help us.please, if you can help me my email is Terrapin58@centurylink.net. Any help at all would be apprecialted. Thank you. Matt

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CenturyLinkJoey
Greenville, US
Dec 13, 2010 2:19 pm EST
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William,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having. We would be happy to look into the issue for you. Can you email us at Reachout@CenturyLink.com with your name, account number and reference your post here on Complaintsboard.com? Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

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9:31 pm EST

CenturyLink lies

I received a call from C-link asking me to use their internet service they offered me a one year $14.95 a month internet service. The C-link person said I would only pay $22.50 for the installation and no other charges. I already had a phone line with them paying approx: $50.00 a month so I thought yes this is a good deal because I would be paying approx $65.00 a month for phone and internet. I received my first bill of $405.00 for installation charges AND OTHER ITEMS THAT MADE NO SENSE. I called C-link and spoke with a rep. about the bill and after one hour on the phone with her she said that it looked like someone got carried away with their pen and she was so sorry about this mistake and now I would only owe $222.00 which was crazy to. I waited until the nest day and called again to get a new rep who finally fot the bill to $166.00 which is also crazy since there was only to be a $22.50 charge in the first place. I was angry said cancel it all she said I would owe them $200.00 cancelation charge, I told her I did not agree and to show me thecontract with my signature, she said it was done electronically. Another lie.. I don't know what to do, I have perfect credit and don't want it ruined but I also don't want to do business with a crooked company like this.

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Billsbillsbills
Ontario, US
Feb 14, 2015 4:03 pm EST
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Ps... Centurylink made a nice agreement to offer Low Income, Disabled customers, family's in need at a fantastic cost., , , , implying they opened their hearts with the needs of rural area children to have Internet acces to the RURAL communities or thosse who qualify LOW INCOME...***** Best Deal EVER *****
Up to 40megs... .'up to 5years, price quarantine $30.000( est)
THEY ONLY CAME UP WTH THIS PLAN... As a way to sweet talk the Oregon Public Utility Commissim. ... (lol, they are great!)
Wowaerz...my eyeballs are snorrrrra,

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Billsbillsbills
Ontario, US
Feb 14, 2015 3:43 pm EST
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Each & every person needs to contact the state agency that regulates the "Telephone Lines" that Clink uses is providing the service to the home. (Public Utility Commission). Even if you are not using "telephone service" ... But you only use Internet Service. Clink has been extremely aggressive in tactics that have made the Trained, Knowledgeble employees either RETIRE or they were terminated for not meeting a Sales Quota. The reps that take your calls these days do NOT get follow up training... They are pretty much shown how to process a few orders, access accounts (using an order processing system), and they are drilled to sell, sell, sell... OR BE FIRED. The employee has a base wage, and then it is the EXPECTATION the commissions from selling Home Packages, Internet Bundles, DirecTV, Verizin Cell phones. Most of the Supervisors for these reps... Don't gp have a clue how the Billing & Sevice Order flow thru happens. The supervisor has a primary duty to "hold the rep accountable to meet the sales quotas", or start the disciplin steps to termination. After working there 30+ years... Each & Every caller had already been calling in for days, months, & years... Trying to get service & Billings fixed. (oh YES, I spoke frequently to very upset customers... That have been calling FOR YEARS on the same problem! )... When my supervisor pulled me into a disciplinary meeting, "Warning of Dismissal" for not meeting my Sales Quotas... (yes, my Uinion Officer was by my side), , , I asked my supervisor... "When I get a caller that starts off with, "I know you did not caus his problem, but I have spent 2 years calling every month, and it is still not fixed"... I asked ... Am I supposed to help the customer &resolve the problem? Or...Just what am I supposed to do? He replied ABSOLUTLY, I need to fix the error or billing problems... THENNNNN he had the nerve to advise me, yet in a way to my Union rep, , , , out of his concern... That the CORPORATION is wanting to know WHY I had the HIGHEST $$$ in credits & adjustments applied to my customers... "THE HIGHEST", I cautiously took a breath, and I calmly asked my supervisor... "You are required to "authorize" 90% of my adjustmentt requests... Why are you telling me the CORPORATION is watching my adjustments? By the time the customer is n MY LINE... They have already talked hours & hours for days and minths... To reps that are NOT Trained properly, nobody is attempting to train them, and all they know is they need to meet a sales quota ...
TO KEEP THEIR JOBS, and provide to their family.. (( oh hey, the INTENT of the base pay with commission sales... Was to offer an opportunity in earnings and rewards ABOVE the "grandfatherd" Service rep job title. **** ps, sale compensation pay is taxed at (almost 48%). Yet regular payroll wages are taxed between 22-34%. (those sales commissions to "make up" and above in income... Does not provide ANY stability for a familys income. (((( but it sure does promote NASTY PISS-POOR customer Service >))

I finally decided after 30 years, I was raised with moral standards to NOT lie, cheat, or steal... My Supervisors required meeting a SALES quota, but they never promoted HONESTY in customer service.. (Just thinking about it, I feel sooooo dirty! )

I took an early retirement, thus giving me TIME in my life as a volunteer -my goal is to make a difference with Labor Laws that will support a better workplace environment, and that in turn helps the families grow stronger, empotionally & opens more opportunities for continuing education.

The ONLY way Clink will "stop" being a Bully ... Is if each and every dissatisfied person... SRANDS UP... And indicated a formal complaint to the State Public Utility
Commision...l *ps, if problems are with Long Distance service... ALSO file thru the Federal Communication Commision. ... If iris determined MANY MANY MANY are having the same problems... A "Class Action Lawsuit" - REALLY CATCHES tyernattentin! (sorry this seems long...I truely wish I could be in my desk, just to help each and every one of you! C~

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CenturyLink fraud

A renter on my property opened a phone account with this company. They didn't pay their phone bill. Now this company is trying to sue me and ruin my credit over someone else's bill. They got my name because of county records that I own the property - they don't even have my social security number (Because I didnt sign up with them) and they still managed to file against me! This company frauds people that arent even their customers.

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Billsbillsbills
Ontario, US
Feb 14, 2015 3:50 pm EST
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File a complaint with the Oregon Public Utility Commission.
File a report with the FCC.
Report this to the Better Business Bureau.
report to the Local Chamber of Commerce.
File a complaint thru ALL 3 Credit Bureaus.
& also kinda send some ticklers out... I bet there should be an Attorney wanting to take this on... I simply try to think... Would I want my Mother or Grandmother to get this terrible service? HECK NO! I was not raised to Lie, Cheat & Steal!

(( the Job leaves ya feeling like complete forth!

C~
(

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6:33 pm EST
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CenturyLink lack of internet services

Ive been with century link/embarq for about 16yrs have been waiting forever for internet service I call monthly well last week they the customer rep said yea we can get hsi I couldnt believe it thats all we wanted for xmas what a miracle well I called everyday just to verify my order everything was good tech would come out fri to install router well fri came we were so anxious and excited and guess what the tech called around noon and said the engineer said we could not get it what a let down still cant get an answer why, it is in the surrounding area they said we were on a list but no idea what yr we will get it their has been 4 new houses built here and they are selling lots I dont live in the boonies what is the problem if I were someone important I probably could get it.

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Update by fishstick
Dec 30, 2010 1:51 am EST

that response was 22 days ago still waiting

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CenturyLinkJoey
Greenville, US
Dec 30, 2010 8:28 pm EST
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Not sure if it was you that emailed, but I responded back to someone with your address about 22 days ago with the information I received. Email me at Joey@CenturyLink.com if you need me to resend the info. Thanks.

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CenturyLinkJoey
Greenville, US
Dec 07, 2010 7:49 pm EST
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fishstick,

Thanks for contacting me via email. Still waiting to hear back from my local contacts on your issue. I'll email you back as soon as I do. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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8:22 pm EST
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CenturyLink long distance fraud

We were recently surprised by a $17, 000 charge for International calls to Guinea. Apparently, fraudsters hacked into our phone system and made 3 days worth of calls to the same number in Guinea @ $.99/minute. CenturyLink holds firm that we are responsible for these charges. Anyone out there had this situation taken care of any better? Please help!

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CenturyLinkVictim413
Salem, US
Jun 11, 2015 9:26 am EDT

They charged me $1, 375 for 475 minutes to the Philippines. They had disconnected my service when I asked them to suspend it for a month while on vacation. When I returned and found I had no service and contacted them to set up every "just like before". Just like before means the landline was only suppose to make local calls - no long distance, not even to the next city. I have a Vonage modem that plugs into their modem on which I pay $30/months for 3, 000 minutes to the Philippines. I had moved one of my phones to the CenturyLink Modem when I was testing it, wondering why I had no service (and later finding out it they stopped services).

I got the same attitude. They refuse to work with me, not even a little reduction in the bill. I offered a compromise even though I believe I don't owe this 1) it happened because they cancelled my service without authorization 2) created a new account different that the one I had (same phone number). 3) and then charged me about $3, 00/minutes. If I had used the whole 3, 000 minutes I have with Vonage, and used CenturyLink by mistake that would amount to nearly $10, 000! I can see not even that would phase them. I never agreed to the rate, or any long distance service. And the manager, Tabatha, said, "there's nothing I can do for you" and hung up on me. The two people with the ability to credit my account were rude and constantly interrupted me. And no apology that my account was cancelled in the first place. And this is just latest of a series of incompetent representatives that have caused me to be on the phone for over 25 hours around these last 3 months. CenturyLink has a bad reputation. Now I know why. Avoid CenturyLink like the plague.

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CenturyLink very poor service

We have a cluster of our phones going out in our rural "neighborhood". We recently subscribed to this service for dsl and landline service, we are now on our 5th repair call with service people claiming it is fixed and it goes out again, every time. When we call again they act like there is nothing they can find that is wrong, even when they have confirmed it is not working and that there is nothing they can do and we are sick and tired of it. This is their job to fix it... This is what we have paid for. It is their line and not in the house. We have finally talked to a supervisor. If this doesn't work what can we do next?

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CenturyLinkJoey
Greenville, US
Nov 23, 2010 4:54 pm EST
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april diane,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. Our customer outreach team would be happy to look into this issue for you. Just email us at Reachout@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

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CenturyLink double paid / won't refund us

I paid through my bank account on 8/31/2010 $10.00 which cleared my account on 9/1/2010. Later I got a bill saying I would go to collections if I don't pay $11.66, so I paid through their website on 10/5/2010 granted I thought this was another bill not realizing it was the same bill and now we paid twice. I called on 10/5/2010 to confirm and advised them that I already paid for this original charge and it cleared and they stated they would do a Payment Investigation and it would take 3-5 business days for someone to call me regarding this issue. I never got a call and so I called again on 10/15 I explained I've been waiting to find out what is going on with my case.I was told it takes 7-10 days for this to be done, yet still nothing about the status of my case. I called again 10/29 to be told now they need a copy of the check the bank sent or bank transmittal report. So we sent that to the fax group at 800.393.4318. I still didn't hear anything so on 11/5 I called yet again. Explaining I don't have time to call every week to find out where and when my money will get refunded, that it's been over 30 days since this has all started "the investigation" which they put a note in for someone to call me for a follow up to this day I have not heard anything. I can't believe it takes this long to get my overpayment back. My next stop will be to the BBB, for someone not to call me or for me to not get my refund in a timely manner is unacceptable. I will not recommend this company to anyone nor use them again.

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CenturyLink - late fees

CenturyLink would hold my automatic payment post date until after payment was due to collect a $5.00 late fee every other month. I contacted them several times about it, but they would do nothing about it. I made an extra payment to get ahead (they already charge a month in advance) and changed the payment date so they would receive it three weeks early. I...

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CenturyLink unreliable dsl and negligent customer service

Where to begin? The two weeks my DSL has run at speeds less than 0.90 bps or the bull concerning fixing the issue? We pay for 10 meg and can only get it in the wee hours of the morning when the broadband isn't overloaded. The service guy stated Century link has over sold and cannot handle the customer load. Well, at least one honest person works for century link... 11 hours on the phone pining, and hashing and ftping till my fingers are sore to be told, Gee mr. hendrick your DSL is slow and it's on our end. Well duh... I ask for a phone number to anyone in customer service that could help me and was told, "I'm sorry there isn't anyone." When Embarq owned us we never had issues like this, heck when sprint owned us it wasn't as poor as it is now. I wonder if I call the CEO of Century Link and give the list of names and employee ID's I've collected if it will make any difference in my problem?

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Giorde
Fort Myers, US
Aug 06, 2012 6:13 pm EDT

Please cancel all your services. Due to poor nationwide services, they are probably going to go under.

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Giorde
Fort Myers, US
Aug 06, 2012 6:10 pm EDT

Never ever get the prism TV. I haven't have a service for 2 days now and nobody know how to fix it. I spent more time on the phone than use my services since the summer starts. Please do not get Prism TV if you want your life to get easy.

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LSWhiteshoulders
Clifton, US
Aug 01, 2012 2:49 pm EDT

Jeff,
I am glad you had an option ! CenturyLink has a Monopoly where I live and they use it to their advantage !
Yes, Joe ( Joey ) Harper is real good at painting a pretty picture but never following through with the goods !
He makes a lot of promises he either can't keep or refuses too. I am not sure which. He certainly never followed
through on those he made to me !

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Jeff T Oregon Coast
Tillamook, US
Feb 24, 2011 2:29 am EST
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The wife and I left century link for cable. I hope it is better.

Worth noting that upon trying to cancel service I was transferred to a "supervisor" who tried to say that because we had altered our service we were obligated to continue with them for another year.

My wife and i couldn't believe it. Only by dropping Joe Harper's name did they back off. Joe saved us some litigation.

What a nightmare. We are truly sorry it ended that way.

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Jeff T Oregon Coast
Tillamook, US
Feb 23, 2011 2:52 am EST
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Thanks for the update Joe.

How long do you figure I'll be reading these emails and sending you data like this in return:

18:55 2/22/11

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

tracert 65.40.220.20

Tracing route to speedtest-or.embarqhsd.net [65.40.220.20]
over a maximum of 30 hops:

1 1 ms get test.10meg
200 PORT command successful
150 Opening ASCII mode data connection for test.10meg ([protected] bytes)

226 Transfer complete.
ftp: [protected] bytes received in 39.91Seconds 262.70Kbytes/sec.
ftp>

I happened to be in a game online tonight and got to watch my ping get higher and higher until it was in the 400's.

As we approach the end of the month the wife and I are discussing what to do about CL. All I hear from you is what "could be" or "should be" done and the "samples" of email from your techs which allege things are being done about this.

All I feel is strung along.

I have ample documentation via these emails of the contract breach between us. I am looking at my options for what to do with that info. I've seen nothing substantive from you-- other than your words-- to indicate CL has any kind of plan--- where's the statement from mgmt explaining the problem and asking us all to be patient?--- or is doing anything about this problem.

That's very frustrating on my end. Your company keeps reaping the benefits and I get shorted.

J

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Jeff T Oregon Coast
Tillamook, US
Jan 15, 2011 3:26 am EST
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Tonight I'm just plain pissed off.

Here's the new deal with Century Link. I pay them each month for high speed service, per their advertising "a world without limits". Each night around 7 the 10meg download I pay for drops to a trickle.

Joey tells me there's "another call", or "another meeting", and some kind of plan where I should see some resolution soon. All I see is that I pay and they don't provide.

I wrote a letter to the corporate office in Medford, OR and heard nothing. Even a form letter would be better than that.

I am looking at my options now.

J

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Jeff T Oregon Coast
Tillamook, US
Jan 13, 2011 4:50 am EST
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FYI: I continue to have the same problem. "Joey H" saved us some money-- so he said-- by converting our DSL to broadband only. We are still having service drop off well below what we are paying for around 7 or 8 pm. It builds slowly until the service crawls. When it is transferring properly (usually first thing in the morning) it moves approximately 1200 k/sec and in the evening drops to 300 or less.

Joey said we would see a difference but so far not. I am waiting to hear more from him about what is going on.

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Jeff T Oregon Coast
Tillamook, US
Jan 06, 2011 10:07 pm EST
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I want to say to all that Joey is for real. What he's told me is that there IS a systems problem in my area and that CL IS working on it. He said that in a few weeks we should see some improvement. I will continue to post in order to show how the company is responding.

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Jeff T Oregon Coast
Tillamook, US
Jan 04, 2011 11:36 pm EST
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Joey,

Thanks for explaining. I hope you can understand my problem just giving info to anybody.

I emailed you at the address you provided with a description of the problem.

I'm afraid I know what is going on. The big question I have is what will be done and when.

J

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CenturyLinkJoey
Greenville, US
Jan 04, 2011 3:37 pm EST
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Hi Jeff. There's others on Complaintsboard that I've helped. I don't have the links, but just search around here for complaints on CenturyLink and there are a few testimonies of people I've helped.

Another thing you can do to verify my identity is check out my Twitter page: http://twitter.com/CenturyLinkJoey. There you can see how I proactively respond to customers on Twitter. We also encourage customer's to email Reachout@CenturyLink.com on our Facebook page (http://facebook.com/CenturyLink).

There are issues in Oregon, but I'm not sure what specific area you are located in. Nonetheless at the very least I could help explain what the problem is. If you are uncomfortable providing your information in this manner that is no problem.

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CenturyLink worst company I ever dealt with

Century Link has the most incompetent employees and unethical practices I've ever experienced in my 55 years of life.

I called and asked about their triple bundle. I was quoted a certain amount for it after explaining that I was trying to stay under what I was paying for the same services with Time Warner. The salesman had told me they would be way under Time Warner's price. I told him I would sleep on it and to call me back the next day. He told me what time he would call and, of course, he didn't call at that time. I asked him multiple questions, including asking if I could watch Direct TV live from my computer because that is what I was doing with Time Warner. He said I could. He also told me my Direct TV bill would only go up $15 the second year and that it wouldn't go higher than that as long as I was a customer of Direct TV. I asked what the price difference would be if I only took broadband and not phone and he quoted me a lower price. I decided to go with the triple and he quoted me a higher price. After reading off of my notes about the price he actually quoted, he came back down a little so I told him to port my telephone number. Direct TV came a few days later and installed. He was wrong about the locked in price after the $15 increase. Why am I not surprised. I was still considering not getting the phone, so I called Century Link and I was told that just broadband would be more expensive but that he hadn't even arranged for porting the number. They also told me that no, you couldn't watch tv through your computer. I ended up going out and buying a tv for my bedroom because of that. The salesman had also told me the price lock was good for 5 years but there was no early termination fee. Every time I called Century Link I was told there would be, and then they would look further and say, no there wasn't. Very poorly trained employees. A supervisor did tell me they would expedite porting of the number for my inconvenience and when I followed up, I was told everything would be in place Thursday, Oct. 28, so I made an appt. (and canceled my other plans for the day). Wednesday, Oct. 27, I got a call from a tech saying broadband wasn't available in my area! I was furious by this point and spoke to a supervisor, who said she would make phone calls and see if she could make it happen. I told her she had to call me by day's end because otherwise my phone number would be ported and I wasn't about to change from Time Warner without a bundled price. In the meantime I called their corporate office and made a formal complaint. I explained that a supervisor was looking into making it happen but the person I spoke to at corporate said she would also look into it and get back to me that afternoon. I heard from the first supervisor who told me it couldn't be done, so I canceled everything but Direct TV (which was all ready installed). I called Time Warner who was willing to unbundle and then rebundle with just internet and digital phone. The next day I got a call from corporate telling me she could get broadband to me! I told her it was too late.

I could have gotten a better deal going right to Direct TV but it's too late now. I called to speak with another supervisor today (October 30) and he gave me the circle jerk about the whole thing, telling me I didn't give them enough time to investigate getting broadband here, which is a lie. He said it wasn't in the notes that I had gotten a call telling me it couldn't be done and said he was "sorry if you feel that way". Not sorry for all the lies and inconveniences, but sorry if I felt that way. I will never deal with Century Link ever again. I plan to report to BBB and am considering going to a lawyer to discuss a class action suit, as they essentially broke my contract that the salesman originally promised. It's time that companies stopped treating their customers with such disrespect.

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Judith E. James
Tucson, US
Feb 01, 2012 7:20 pm EST

ANY COMPLAINT AGAINST CENTURY LINK is too kind. Since Saturday, USA, I have wasted at least 6-7 hours total with inept, uncooperative, misinformed, disinterested, rude, some just plain stupid, but mostly apathetic employees.

Being advised I could request to work with US Agents who are employed in the United States of American rather than the Philippines or elsewhere, I found this to be an on-going battle of still being transferred from one OUT-SOURED American job to ANOTHER OUT-SOURCED American job.

I have been on the telephone so many hours because of the original mistakes or outright lies of Veronica in the Philippines on Saturday I don't know how may calls from potential employers I might have missed.

CENTRUY LINK IS BOGUS! Even the US Agents can't keep their lies straight. Of many horrible companies in my life, Century Link is the very worst.

I will be moving all of my bundled accounts and ANYTHING remotely related to Centurylink to other providers AS SOON AS POSSIBLE. Only two people in the entire Company seem to be aware of the mess in which their customers are placed and I cannot again make contact with either of them.

The first is a man called "Dall" who called me three times in two days to make sure of how I was doing and the kind of service I was receiving. I have tried returning his call to the number of origin [protected] and no one claims to know him.

The second was a young man from Tennessee who was in Salt Lake City Monday evening on [protected]. I did not get his last name so have not been able to reach him.

IF EITHER OF THESE CARING EMPLOYEES WOULD CALL ME AND HELP END THIS NIGHTMARE, I would be grateful. My number is [protected]. My name is Judith. THANK YOU.

IF YOU ARE NOT EITHER OF THESE PEOPLE NOR THE CEO OF THIS DUMP COMPANY, DO NOT CALL. Thank you.

Natalie Hertz
Natalie Hertz
Gardners, US
Jan 19, 2012 3:55 pm EST
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All of you are correct! I am an MS afflicted person that is currently waiting on decisions from Unemployment, Welfare, and SSD. Until then my income is limited. Centurylink WILL NOT make any payment arrangements with me or give me more time to keep from loosing my inter net services even though I utilize them for medication that is NEEDED weekly and my doctor!
Got to LOVE the corporate world! I have offered my doctors reports, proof of income everything and they have refused!

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bethereornot
Buckeye Lake, US
Jul 15, 2011 1:27 pm EDT

I ran into some of the same stuff, this company is making me pay fees to support other people that can't afford phone service. they say they donate money to this and that and no, it is on your bill. they take your money and donate it for u and call it a fee.

Recurring Charges
State Telecommunications Relay Service Fund $0.02
Subscriber Line Charge - Interstate $5.30
Subscriber Line Charge - Intrastate $4.10
Total Local Exchange Services $9.42
** Non-Telecom Services Surcharge $1.55
Total Optional Features/Services $1.55
Total Recurring Charges $10.97

This company is stupid if they I am going to put up with fees to force me to give my money away.

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CenturyLinkJoey
Greenville, US
Nov 01, 2010 5:30 pm EDT
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K. Probst,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. Our Customer Outreach Team would be happy to help out. Can you email us your name, account information and any other helpful details on the issue? Our email is Reachout@CenturyLink.com.

Thanks,

Joey H.
CenturyLink Customer Outreach
Joey@CenturyLink.com

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CenturyLink worst service

Since Centurylink took over Embarq it has been nothing but a nightmare. Either I get a loud static that has us yelling into the phone or it will only ring once then if you dont grab it right away it just drops the call but usually we just get no service. There have been rare instances that we have had pure euphoria when the phone will actually work for about 2 weeks straight. Recently my father passed away and you can imagine what happened when Hospice tried to call and let me know that we needed to be there immediately. To poor salt into an open wound they come out to the house to fix it every other time I call just to tell me "there is no problem". Centurylink doesnt care ..just keep sending the money.

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about done with centurylink
Raymond, US
Nov 10, 2011 9:12 am EST

I actually had a supervisor at CenturyLink today tell me my CELL PHONE had a bad connection. I said, "I'm not ON my cell phone, this is YOUR crappy "service"!"

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CenturyLink not getting the service I was promised

I was with Centurytel before it became Centurylink, and have been a loyal customer for over 5 years. In my area, the fastest service they provide is 1.5 MBPS which is too slow for my internet needs but is what I've had to settle with for these past years. I've been told over the years that they (Centurylink) are always expanding and upgrading the service they provide and that I should keep checking back with them when eventually a faster service will be available. Again, I don't have a choice here, so this is what I do.

So, first off I'd like to point out that Centurylink's official website, when I put in my State, City, Street Name and Address, it simply tells me that internet service isn't available in my area at all...which simply isn't true because not only do I have internet, it's Centurylink that provides it. So their website is crap. As a work around, I went to an Authorized Sales Agent for Centurylink to check for services. It seemed like a relatively easy process, I tell them I'm an existing Centurylink customer, I put in my address, my phone number and after a short wait it tells me what services are in my area. Well, about a week and a half ago, I put in my information and it tells me that 1.5 mbps, 3.0 mbps and 5.0 mbps speeds are available for my location. I proceed to choose to upgrade my plan to the 5.0 mbps speed and fill out all the online forms. It provides me with an order # and informs me that a Centurylink representative will contact me within 3-5 business days. So far so good.

7 days go by, no contact. I called up the Sales agent first and they give me the number for Centurylink. So I call up Centurylink, tell them what I had done and wanted to do. (ie: I ordered 5.0 speed online and just wanted to upgrade my existing account to that speed). The lady I talk to is very nice, puts me on hold for about 5 minutes, comes back and tells me she's taken care of everything and all I'd need to do is unplug my modem/router/computer for about 2 minutes after 6pm the following day and when that's done, I should have my new upgraded speed. Sounds fantastic!

The following day of course, i do as she tells me. After resetting the modem/router/computer, I turn everything back on to check out the new speed. On speedtest.net it was showing me at the same speed I had before. 1.4-1.5ish mbps. Nothing had changed. I continue to try for the remainder of the evening about every 30 minutes or so until I finally gave up trying. However, giving them the benefit of the doubt, I decide to wait until the following morning before calling them back to give them sufficient time to setup my new connection or whatever needed to be done.

The following morning, (today right before I began posting this) I reset everything one last time and checked my speed. Still 1.5 speed. So i call Centurylink back up to find out what the problem is. I get another woman who is also very polite, and I explain the situation. She pulls up my account and tells me that the order I placed was canceled and didn't know why. After a few minutes, she informs me the reason the order was canceled was because I was already set up for the fastest speed currently available in my area, the same 1.5 MBPS speed I've had these last 5+ years. Now, I realize that this isn't her fault. To keep myself from getting irate with her, I quickly thank her for her time and get off the phone.

However, I realize that really isn't sufficient. I've been looking for a faster plan for over 5 years. When I'm finally informed a faster plan is available, it takes me nearly 2 weeks to attempt to set it up. I was never contacted by the Centurylink representative as I was told. After contacting them myself, I was told that everything was taken care of and I'd have my new upgraded connection the following day. 2 days later I find out that everything was a damn lie and there is no faster service plans for my area. This is completely unacceptable! Centurylink's website is garbage and their sales agents are misinformed and as a result misrepresent what services they can provide. It would have saved me a lot of headache if the sales agent simply listed that the only plan in my area was 1.5 mbps. Then of course there's the first lady I talked to that promised me everything was taken care of and I would have my service by now. On top of everything else, my order was canceled but they never bothered to inform me it was and I didn't find out until I called just a few minutes ago. This is just the worst kind of customer service on a broad scale imaginable. Again, I want to emphasize that the individuals I talked to were polite and courteous. However, I would prefer accurate information as opposed to being led around by the nose for 2 weeks.

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CenturyLink Monopoly
Rural Town, US
Feb 19, 2013 1:37 pm EST

Hello Joey,
I too, have 1.5 centurylink Internet. We called Customer Service to change out land line from a business line to a residental ( Business closed). We were on the phone for well over 45 minutes and still no closer to a solution or any rep changing our service. They did, however, say that out internet service would be faster than before. Is this true? AT&T offers cell phones, landline with your old number and internet service for $200.00 a month. If Century Link Reps refuse to knowledge themselves, or just continue to be the same lame service that they are now...I'm happy to know you can go elsewhere and keep employment.
Your kindness and concern is being wasted at Century Link.

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CenturyLinkJoey
Greenville, US
Oct 28, 2010 9:27 pm EDT
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Casm,

My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had upgrading your DSL service. If you contact our team at Reachout@CenturyLink.com, we'll be happy to investigate the issue for you. Thanks.

Joey H
CenturyLink Customer Outreach
Joey@CenturyLink.com

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CenturyLink not getting the service I was promised

I was with Centurytel before it became Centurylink, and have been a loyal customer for over 5 years. In my area, the fastest service they provide is 1.5 MBPS which is too slow for my internet needs but is what I've had to settle with for these past years. I've been told over the years that they (Centurylink) are always expanding and upgrading the service they provide and that I should keep checking back with them when eventually a faster service will be available. Again, I don't have a choice here, so this is what I do.

So, first off I'd like to point out that Centurylink's official website, when I put in my State, City, Street Name and Address, it simply tells me that internet service isn't available in my area at all...which simply isn't true because not only do I have internet, it's Centurylink that provides it. So their website is crap. As a work around, I went to an Authorized Sales Agent for Centurylink to check for services. It seemed like a relatively easy process, I tell them I'm an existing Centurylink customer, I put in my address, my phone number and after a short wait it tells me what services are in my area. Well, about a week and a half ago, I put in my information and it tells me that 1.5 mbps, 3.0 mbps and 5.0 mbps speeds are available for my location. I proceed to choose to upgrade my plan to the 5.0 mbps speed and fill out all the online forms. It provides me with an order # and informs me that a Centurylink representative will contact me within 3-5 business days. So far so good.

7 days go by, no contact. I called up the Sales agent first and they give me the number for Centurylink. So I call up Centurylink, tell them what I had done and wanted to do. (ie: I ordered 5.0 speed online and just wanted to upgrade my existing account to that speed). The lady I talk to is very nice, puts me on hold for about 5 minutes, comes back and tells me she's taken care of everything and all I'd need to do is unplug my modem/router/computer for about 2 minutes after 6pm the following day and when that's done, I should have my new upgraded speed. Sounds fantastic!

The following day of course, i do as she tells me. After resetting the modem/router/computer, I turn everything back on to check out the new speed. On speedtest.net it was showing me at the same speed I had before. 1.4-1.5ish mbps. Nothing had changed. I continue to try for the remainder of the evening about every 30 minutes or so until I finally gave up trying. However, giving them the benefit of the doubt, I decide to wait until the following morning before calling them back to give them sufficient time to setup my new connection or whatever needed to be done.

The following morning, (today right before I began posting this) I reset everything one last time and checked my speed. Still 1.5 speed. So i call Centurylink back up to find out what the problem is. I get another woman who is also very polite, and I explain the situation. She pulls up my account and tells me that the order I placed was canceled and didn't know why. After a few minutes, she informs me the reason the order was canceled was because I was already set up for the fastest speed currently available in my area, the same 1.5 MBPS speed I've had these last 5+ years. Now, I realize that this isn't her fault. To keep myself from getting irate with her, I quickly thank her for her time and get off the phone.

However, I realize that really isn't sufficient. I've been looking for a faster plan for over 5 years. When I'm finally informed a faster plan is available, it takes me nearly 2 weeks to attempt to set it up. I was never contacted by the Centurylink representative as I was told. After contacting them myself, I was told that everything was taken care of and I'd have my new upgraded connection the following day. 2 days later I find out that everything was a damn lie and there is no faster service plans for my area. This is completely unacceptable! Centurylink's website is garbage and their sales agents are misinformed and as a result misrepresent what services they can provide. It would have saved me a lot of headache if the sales agent simply listed that the only plan in my area was 1.5 mbps. Then of course there's the first lady I talked to that promised me everything was taken care of and I would have my service by now. On top of everything else, my order was canceled but they never bothered to inform me it was and I didn't find out until I called just a few minutes ago. This is just the worst kind of customer service on a broad scale imaginable. Again, I want to emphasize that the individuals I talked to were polite and courteous. However, I would prefer accurate information as opposed to being led around by the nose for 2 weeks.

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Graham Armitage
, US
Nov 30, 2015 11:23 am EST

I have an almost identical situation. What they advertise on the website and when you call is not even close to reality. Only the tech can tell you what is really possible, but you can't speak to them until they come to do an install or fix a problem. CenturyLink continues to send me flyers and invites to upgrade the speed, but I am too far from the CO to get any more bandwidth on the bonded copper DSL I already have. unless they upgrade the lines, I have no option. I bought a rural house with assurance from CenturyLink that I could get 40Mbps service and now have 3Mbps.

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CenturyLink internet service

The customer service reps at century link are not honest and have lied to me for the last time. On Friday 10/08/2010 after a fifty minute phone call tech. Support told me my dsl service requires a technician to come to my house to find the problem and tHat they would be here Saturday 10/09/2010. My wife took off from work and centurylink was a no show, she called them around 2:00 and they told her they had no records anyone was to come here and told her someone would be here 10/10/2010. I took the day off and started waiting and at five I called them and they said we are still coming before seven pm, hahaha the joke was on my they never showed up and that infuriated me. I called centurylink this morning and low and behold I was told no one was scheduled for Saturday or Sunday (the man on the other end of the phone acted like I was the one who was wrong) he then told me I don't like you being upset I'm going to hang up on you now and he did.
I have had the same service long before century link and now that centurylink is in charge I'm no longer important and deserve the worst customer service I have ever encountered in fifty years.
Time to go shopping for a new provider today.
I can not believe it centurylink just knocked on my door and the tech said that I'm paying for service for the last year that I can't even receive because I'm to far from the tower? He said call and lower my connection speed and I may be happier, WHAT THE HELL ONE YEAR OF COMPLAINTS AND INFERIOR SERVICE TO BE TOLD IVE BEEN PAYING FOR SOMETHING THEY CANT EVEN DELIVER.

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namrepus
Fayetteville, US
Feb 04, 2011 1:59 pm EST

SORRY SORRY SORRY the worse company I have every dealt with in my life. LIES LIES and MORE LIES. Customer service is a complete joke, they act like they care but nothing never gets done. We have been waiting for three months for them to send someone anyone out to bury a orange line that was suppose to be here for a few days at the most according to there guy who put it out here. It goes from back of house all the way to the front yard real nice. I have been contacted by liars in the company who all say the same thing so sorry we will have someone there shortly. We even had one of their guys come to the house and say he was sorry and understand our frustration but he had to get someone else to bury the temporary line. That has been weeks ago. To review they lied about when they would come to hook up the service the day they told us no one showed or called we had to drive across town to the sale office. Next the internet speed which was promise is not the one we got, AND WE FOUND OUT LAST NIGHT THAT IT HAS BEEN A RECALL ON WHAT WE GOT. Wow what a company. Century Link gets our money every month and gives us lies in return.

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Debbie
Mesa, US
Jan 07, 2012 7:26 am EST

thE WEB SITE DOES NOT DISPLAY THE PRICES. I AM BEING CHARGED $54.99 A MONTH. BUT THEY TELL ME PRICE $35.00 FOR SPEED 3, 5, 7. tHE WEB SERVICE IS HARD TO USE. I CAN ONLY SEE PRICES FOR BUNDLE. dEBBIE

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gordon jensen
Las Vegas, US
Mar 20, 2013 1:49 pm EDT
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I had century link phone service and through a salesman I bundled up with everything, TV, Internet and phone service on 9/14/13. I was supposed to get a 100.00 dollars gift card for early sign up and also another gift card for something. I have it all in writing. I had to activate it at the beginning and I did per their instructions. After awhile I called in and every time I called in at the beginning they would always say they only see I was supposed to get 125.00 total not the 200.00. When I said I had it in writing they would put me on hold and after a long time then they would agree with me. Then they would say a lot of different things such as it will go out from this other company this Friday or the next Friday. Nothing would happen and then I would call back after awhile and the first thing they would tell me is that I should only get 125.00. After the same old story they would say the card is coming in six more weeks as they would have to reactivate it again. At least now when I call they finally agree its 200.00 but I still do not have my free gift cards. Really what I would like now is just go to small claims court and file for my 200.00 and file for all of my monies paid as they have not honored their contract, and the aggravation being lied to has just been to much. So If someone can just give me the corporate address, presidents or CEO name and also the office in Las Vegas and managers name. I just want to put an end to this, once and for all.

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SpeedTrap47
Richmond Hill, US
Feb 26, 2011 11:27 pm EST

Mine was there for 6 months

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CenturyLinkJoey
Greenville, US
Oct 12, 2010 12:07 pm EDT
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Todd,

Sorry to read about the trouble you've had. I got your email and I am looking into it now. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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CenturyLink dsl reliability / customer service

My wife and I are both full time remote workers. As such we use our internet (Qwest DSL) and phones constantly. Me moved into our home at the beginning of August 2010 and have had service issues ever since (today's posting on 10/8/10). DSL drops multiple times a day. Our main phone line often has static (seems to be the worst right before we lose DSL). Our house was built in 1979 and are told our inside wiring to the pedestal is good. Although, for the first 2 weeks of trying to get our issue escalated Qwest tried convincing us our issue was our cordless phones. To appease their finger pointing we purchased a corded phone. Same issue. We have now had 3 technicians to our house. We've been informed by the technicians that just about everything that could be fixed has been fixed. The last technician dispatched (who was supposedly a 'chronic issues' tech) left us two days ago saying "I don't know what else to do". And he seemed very understanding that we are forced switch providers. I'm frankly astounded. I'm not ignorant to the fact that at the end of the day we are just a tiny residential account and our contribution to Qwest's bottom line is insignificant. I just wish Executive Management would at some point realize that Qwest's biggest issue for years has been their reputation. A reputation permanently damaged by an overall lack of world class customer service and internal processes that are inefficient and burdensome for both Qwest employees and customers alike. Switching to cable in the very near future. Jim N - Dubuque, IA - 22 years in the IT and Telecom Industry.

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CenturyLink - $12 disconnection fee

I am so disappointed in this company. We are a military family that lived on Little Rock AFB, and our only option for phone and internet was this company. 7 months later, we had to move because the government told us. First, I was on hold for over 30 minutes. I realize many companies do this on purpose to deter cancellations in hopes that customers will get...

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CenturyLink treating my relative

Lady call my home her name is Natalia Santiago, [protected] looking for my uncle how she got my number I dont know because my uncle does not have it. When he stayed with me, 7 yrs ago I move 2 times since then. but Natalia said if I dont here from him soon I will sign off on this case he will be in a lot of trouble. What is going on an, who is this person Natalia. See I dont know where my uncle is have not seen him in years. please get back in touch with me, concerning this matter, please. [protected]@yahoo.com (Debbie)

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patijo
st petersburg, US
May 07, 2011 1:56 pm EDT
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the above was from a company called global crossings inc

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patijo
st petersburg, US
May 07, 2011 1:55 pm EDT
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I just received a call from a number [protected]. They represented themselves as an attorneys office and said that they were filing a lawsuit against me for a loan that I had not paid back these people are dangerous. I never got a loan and when I kept calling back he called me a F%@ing ###.

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CenturyLink worst service

I ordered internet service on monday, they were supposed to activate my service on friday, I call every day to make sure they activated by friday night, I even call 3 hours before 7 to make sure and they told me not to worry it was going be Activated by 7 by 8pm there were still no service I call I wasted 2 hours of my cell phone minutes talking and being transferred to different costumer services agent so they could tell me that there have been a problem and that I was not going to get internet till monday the worst thing is that they assure me it was gonna be by friday before 7 and I got fired from my job because I assure my boss that I was goning to have internet by friday night and I couldn't finish my job, please don't get ceNtury link is not reliable and not worst it ...

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CenturyLinkJoey
Greenville, US
Sep 27, 2010 8:45 am EDT
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maraloera,

My name is Joey and I'm with CenturyLink. I'm sorry to read about your trouble and I will be more than happy to look into this for you. Can you email me your name, account number and reference your complaint on this page? My email is Joey@CenturyLink.com. Thanks.

Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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