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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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7:01 pm EDT

CenturyLink faulty obsessive technical issues

My phone and internet service went out. As the lines get wet with a light rain, always do. My son, who lives just a few blocks away deals with the same issue, same company. I could not get my important assignment and a college test could not be done, resulting in two "f's". When I called to get it fixed, from a business phone, I was transferred to five different people, on hold each time, and treated worse than a dog. I was berated, told I was wrong, it was not the rain or wet lines, that the problem was inside wiring and I would be charged $89 if they came out. The sun came out, and by the time I got home, my service was cleared. When I called back, from my landline, to cancel the appointment, I explained to them that I was initially eight about the wet line situation. The associate told me that the next day a supervising technician would be at the house in the morning. I explained to him that I would not be home until the afternoon. He told me that he would be at the house in the afternoon then. The appointment was set! I hurried home, to wait! And wait! And wait! But no one came. So, I checked it out! And my appointment was set for morning, three days later. Never mind centurylink! I will look for another phone and internet company. If your service goes out at any introduction from rain, and your associates are as rude as they are/can not set appointments right, then I am no longer into you! I was a 48 year customer of yours, but your "great service" just serviced me away from you! Bye bye!

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6:54 pm EDT
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CenturyLink cancellation of services

I was getting ready to have surgery on 8/24/18 so I went to the century link store here in Vancouver Washington and spoke with a your girl long hair /brown/and told her I wanted to cancel my internet service and she asked me why and I replied that I was going to be having surgery and I would be off work for three months and had no way of paying for internet and she said that was fine then she got
My information and she told me my service was canceled this was on 8/20/18
Then I received a bill for 45.00 I called and told them that my service was canceled on 8/20/18 and she said it wasn't she kept trying to get me to stay with century link and I said NO
So last week Friday 10/5/18 I get another bill for the service from 9/20-10/13 well how can that be if I haven't had service since 8/20/18
Then I tried to turn in the router and the girl said it was mine I only wanted month to month on the router I didn't want to own it and then when I first got my service the technician was supposed to come on Monday because it was my day off and he came on Tuesday.. so here the thing on 10/5/18 I spoke with Aaron and he was the most rudest person I have ever associated with and I hope that he doesn't treat people the way he did me because I guarantee I will never ever do service with century link again ever!
I hope they go bankrupt!

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JoSolt1
, US
Aug 28, 2019 5:56 pm EDT
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I called in to close my account in mid-June. I was informed it could not be closed until the end of the next billing cycle, on July 11th. They refused to pro-rate the billing so I was obliged to pay through that date. I received the shipping document to send in my equipment on July 6th, and sent in the equipment July 11th. I finally saw an updated billing August 7th that showed the closing bill at $36.06 due August 31st, 2019. I just went to pay it today (8/28/19) and they have added a month's billing to the balance! Chatting with customer service today, they now claim the account is not closed. After having to fight my way through their horrible system in June that deliberately forces long waits and then forwards your call to another long wait, ;this is clearly a corrupt and criminal enterprise, that uses these devices to inflate their books while they screw customers.

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darc1968
, US
Jun 14, 2019 10:27 pm EDT

I just went thru this mess today took off work so they can come fix my service well they never showed up 6 calls and 1 online chat later 1 employee told me the tech was sick and left work early morning well my appointment was set up for 8am / 12pm no calls and no tech everytime I called I was told he was on his way then when I called back at 4pm I was told the tech left early morning and that left me without a tech told me I could reschedule and I told them repeatly I could not take off work again that's all they saying just reschedule well its not that easy when you work 60 plus hrs a week.. so now I lost a days pay I have the worse wifi ever and don't know what to do they are not helping me at all

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10:16 am EDT
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CenturyLink landline and internet

My bill was 74.25 last month. I called them regarding the fact that if Idid not pick up the phone after 3 rings I would loose the call. This month they are billing me for 96.78 when my service has not changed . I called them and they said that it was a prorated charge and that my bill will return to 74.25 next month. I did not add any features just removed call waiting.I think that the basic charge is 65 plus tax. It is a matter of principle, I will not pay them 20 dollars for nothing. I wish I could quit their service but there seems to be no other company who offers land lines and internet .

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11:58 am EDT

CenturyLink internet

i am surpposed to have 20mg of internet but i get what centurylink wants to give me.NOT MUCH.i pay but don;t get what i want.HOW CanTHEY GET BUY WITH THAT? my name is ELEANOR SEWELL AND I AM TRIED OF TRYING TO GET RESOVED. SOMEONE MUST HOLD THEM ACCOUNTABLE FOR THEIR LACK OF BUSSINES.IF I GAVE THEM HALF OF THE BILL THEY WOULD CUT MY INTERNET OFF BUT THEY(CENTURYLINK) CUTS HALF OF MY INTERNET AND I HAVE TO LIKE. SHAME ON THEM. YOURS ELEANOR SEWELL.

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6:53 pm EDT

CenturyLink digital services/internet

Can I do zero stars? Or negative stars?

After trying Centurylink for a couple of years and having consistent internet crashes, having their techs out multiple times, including one service call that I paid extra for, mulitple modem change outs, and still having crashes, I switched away from Centurylink. Since switching, there have only been a few minor crashes and service interuptions from my current service. Century Link SUCKS! Please please please please do not waste your time or money on this piece of JUNK service.

Then to top it off, I just recieved four months of billings from the date the service was to be shut off. And since I was no longer receiving any electronic bills like I had been to that date, I presumed that all was good with the account. I recieved all four months of billings all at once, all four were in my mailbox today. Sounds like on top of crappy service, Century Link is pulling a scam on former customers to try to get money out of them for services they didn't provide.

So, buyer beware! Seriously, just don't bother!

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3:50 pm EDT
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CenturyLink internet service billing

Internet connectn installed 7/11/17 & said my monthly bill is 34+. Can't pay my modem for $99 cash so I asked if I can do installmnt and said they will divide it into 3mos. After a yr my bill went to 61.58 & said it was jst a promo. I askd to put it back coz I cnt afford & ws referrd to billng dpt who promsed to fix it to $35 + tax & gave me Confirmatn #. Next bill was 43.46 so I called back again and was referrd again to billing dpt who said it was just bec of prorated charges but surely your next bill will be $35+ tax. Next bill is 43.46 again. I also took out my Autopay bec of this bec I asked them to fix this first but I just noticed recently that they are still getting money from my bank account even though I'm not in Autopay anymore.

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9:43 am EDT

CenturyLink internet

9/26/2018 8:35am
I was turned on for internet 3 1/2 weeks ago. For 3 1/2 weeks I have been calling trying to get a password that would allow me to access the internet. Rudely I have been hung up on by the companies representatives. Yesterday afternoon I took off from work early to try and settle this and get the password. 9/25/18- I called 7 times on my 6th try I finally had a woman who said that she will have my internet shut off because I have never used it and couldn't. She then sent me to a man named Roy who again couldn't find my name and I explained everything to him he said he would talk to his supervisor and let me know what he said after putting me on hold again I was hung up on. The representatives you have are not people oriented. They laugh and mock you then hang up. They took a deposit of $75.00 from me and like I have stated I could never get on the internet. I tried to be calm but I am furious now. I am fed up with being hung up on. I am copying this email for my records. Please fix this problem I just want justice and I am entitled to it.

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2:52 pm EDT
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CenturyLink billing

Since I've been unable to access my account online these last couple months. I've made over the phone automative payments. Not realizing it's a scam. I've received two letters in the mail saying my payment was returned by the bank as ‘unpaid.' This happened twice. When I called to talk to someone about this they were very rude and said it was my fault and since I didn't speak to an actually representative there was nothing she could do about. All I wanted for it to be fair is for the late fees to be removed. I shouldn't be a fault because your over the phone system doesn't work.

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9:49 am EDT

CenturyLink rude driver

A century link driver was incredibly rude to me on the road. I didn't notice the light was green for less than 2 seconds and he laid on his horn for a good 2 seconds. He then honked at me repeatedly and drove aggressively just to get up next to me so he could flip me off. No blinker either. License plate: CK49133; class 2 2374017. Please control your drivers, the guy was seriously a huge jerk and could have killed someone just because he had to wait a few extra seconds. Completely unacceptable behavior.

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10:28 am EDT
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CenturyLink refusal to return overpayment

In an effort to avoid missing a payment over several years I added additional amounts to my monthly payment. In June I cancelled my service because of poor service and had a credit of over $500.00. Century Link refuses to return the money unless I prove they received it . They are demanding a letterhead document from my Bank showing I overpaid them.

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7:26 am EDT

CenturyLink complaint

Century link took 140 from my account.. I told them last year to disconnect my phone service and they never did.. I didn't know that they were still taking my money until. I couldn't pay my light bill.. I never had a phone plugged up because I line was supposed to be just for me to receive faxs.. Please release my funds. Every time I call zi get very rude people on the line. They pass the phone call around to 11 different people. Century link do bad business

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Patty Matthews
, US
Sep 26, 2018 9:43 am EDT

9/26/2018 8:35am
I was turned on for internet 3 1/2 weeks ago. For 3 1/2 weeks I have been calling trying to get a password that would allow me to access the internet. Rudely I have been hung up on by the companies representatives. Yesterday afternoon I took off from work early to try and settle this and get the password. 9/25/18- I called 7 times on my 6th try I finally had a woman who said that she will have my internet shut off because I have never used it and couldn't. She then sent me to a man named Roy who again couldn't find my name and I explained everything to him he said he would talk to his supervisor and let me know what he said after putting me on hold again I was hung up on. The representatives you have are not people oriented. They laugh and mock you then hang up. They took a deposit of $75.00 from me and like I have stated I could never get on the internet. I tried to be calm but I am furious now. I am fed up with being hung up on. I am copying this email for my records. Please fix this problem I just want justice and I am entitled to it.

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11:25 am EDT

CenturyLink years of slow internet and poor customer service

After almost ten years of bad service and ridiculously slow internet streaming, I had enough. I drove to the nearest Centurystink; sorry, I meant Centurylink office, turned in my equipment and cancelled my account. My prorated bill showed a balance of $100, which seemed accurate. Two weeks later I logged into my closed account, it now showed a balance of $250. They had discovered a conversation over eighteen months ago I had had with a service rep, that they say proves I had agreed to a twenty four month contract extension. Of course I don't recall it, I had called their customer (abuse) service so many times over the past years I lost count. They had no written proof or a recording of the conversation, and I called them on it. They didn't like that. And like I expected, they refused to do anything about it. They could have, at the least, reduced the "cancellation fee", but would not. I filed a grievance with the Florida Department of Agriculture and Consumer Affairs, and am waiting on a response from Centurylink. Consumer Affairs will mediate this sort of thing but it's all voluntary, so I don't expect them to participate. I am a 62 year old veteran living on a limited income. I still work a $12 an hour job. My 61 year old wife is unemployed. This is how Centurylink treats ten year customers.

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9:58 am EDT

CenturyLink internet service

The complaint I have has been on going since I started receiving service from CenturyLink the day they took over service in Pueblo, CO. I am supposed to have download of 40.0 Mbps. My download speed is 2.2 Mps I thought there was something wrong with my computer so I had a tech come to my home to check it out. He showed me the screen that showed that this is what CenturyLink is giving me. I was also told that this is the speed that is offered in Pueblo unless you pay for higher speeds. They rip us off any way they can. When I tried to contact them, I received a notice that the complaint service was not available. I wonder of this poor service is going to get worse since net neutrality has been discontinued. Check your download and upload speed to make sure you aren't being cheated more that you are at the present.

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Update by Rosann Dionese
Sep 06, 2018 10:05 am EDT

Another thing that really concerns me about CenturyLink is that many of their service pages are NOT secure. My antivirus program often will not let me enter a page to complain to CenturyLink. If I bypass the antivirus screen, I find that the page is unavilable. I would change services but the only faster service is Xfinity and the cost would be too much to justify going through the trouble of changing so many things . CenturyLink is one of the biggest ISP's in the US and is said to have great service in other areas. Why not everywhere?

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3:36 pm EDT

CenturyLink internet service / lies and more lies

My internet went down, I called tech support. I was told it would be 7 days before the tech would come out - they said he would be there on a Friday morning before 12 noon. I hung up then I received a text from CenturyLink stating it would be Friday before 5pm (I was confused but I did not contact them). I had to take off work on that Friday. Well, of course, he did not show. On Monday at 6:35pm the tech just shows up. He said he fixed it but 15 minutes after he left, the internet went out again. I called Tech support again and I was furious. This time they said it would be another 8 days. Guess what, it is the 8th day and the tech is a no show(took another day off of work)! Called Century Link again, they said they would check with the tech and call me back. I am so mad I can't think straight. Once I finish this complaint, I am contacting BBB and then I am going to contact NC Public Utilities Commissions! Let's see if I can make a difference some way! Also, I am contacting my neighbors and my family members to see if they have any complaints, and if they do, I will walk them through to file complaints with BBB and NC Public Utilities Commission.

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3:02 pm EDT
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CenturyLink slow internet

Have been with CL for 4 years and internet has been slow the whole time. We get 0.3mbps download and 0.75mbps upload. We cannot stream Netflix, only one person at a time can connect to our WIFI or else we can't even check our emails. I rely on face time / SKYPE to keep in contact with my family in the UK but have to go to the store or gas station and use their free WiFi.
I have complained so many times I've lost count - having to go through the whole checking the speed when connected credit directly... and then not being able too because the CL speed checker can't even load!.. takes over 45 mins each time and they send out an engineer ... I'm told we are at end of DSL line and rural and the CL equipment is old and needs updating but that it's due for updating in the next month ... 4 years later - still the same. I have demanded and received a couple of partial monthly refunds but in all honesty this has to be fraudulent ... taking my money for a service I don't receive.
I would change provider but due to our location CL is the only provider and so they have the monopoly.
Have recently started using phone as hot spot but one Netflix episode eats up my monthly data in one go!
I would like to know WHO I can complain to because so far... it's been a waste of my time, money and energy.

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12:58 pm EDT
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CenturyLink high charges

Way to go Century Link. Not only was I paying an exorbitant amount for a land line while I lived in the Seattle area, but you have the audacity to bill me for 0.82 six weeks after I discontinued service? I was completely inundated with advertisements in the mail and subjected to your door-to-door sales people when I lived there. In my very humble opinion, if you did away with all the superfluous overhead and unnecessary use of man hours you could offer your services at a much, much lower cost to us as consumers. So glad I'm finished with you!

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6:11 pm EDT

CenturyLink internet service

I called a CenturyLink Rep. on 08/24/18 to upgrade my internet service. I needed the new modem shipped to my out of town address to receive it and later bring to the location where the CenturyLink service is currently being provided. I did not realized that the Rep. had turned off my internet service even thought I did not tell them to turn my service off because I'm living out of town and I need my internet service to help monitor my home.

I called CenturyLink to have my internet service turned back on, but they told me that it couldn't be turned back on because it was the weekend and the request had to go through another department that only operated during the week day.

I'm truly disappointed in the way this turned out because I have deal with not internet service until I'm able to travel from out of town to install the new modem. The CenturyLink Rep. did not inform me that my internet service would be disrupted due to the upgrade. I had every reason to believe my current internet service would stay on until I installed the new modem.

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1:37 pm EDT

CenturyLink internet/I was told one thing and then it didn't happen.

About 3 months ago my bill had jumped from 65/month to 97/month, I was told that my special deal had run out, but that he would put me back on it, then for the next 2 months my bill has remained at 97/month. It seems to me that I was either lied to or no one really cared. I had called several times to get this resolved but I was just handed from on department to another and no one seemed to care that I was told one thing and nothing that I was originally told was true. I just got my new bill and it is still the same at 97/month. I have been with Century Link for 6 years and have never been treated like this before, I have always promoted your service to others. So it seems like that in the future I will change my internet service and inform my friends and business associates to look elsewhere for internet service.

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10:36 am EDT
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CenturyLink internet

I have been a customer with Centurylink for over 9 years and have had a max speed of 3Mbs this whole time. I have called multiple times to see if there were any improvements coming to our area and received the same reply each time - "no upgrades are scheduled for your area". Last year (2017) I sent a complaint to CenturyLink, the BBB, and the FCC about their poor service to our area of Wisconsin when other, smaller local companies, surrounding our area HAVE A MIN OF 10Mbs. I received a letter and call from CenturyLink stating that by the end of 2018, my service would be improved. Today, CenturyLink stated to me from both a rep and his supervisor that - "no upgrades are scheduled for your area".

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4:19 pm EDT

CenturyLink internet

I set up CenturyLink phone and 10 mbps Internet service in March of 2016. Since then we've actually gotten about .5 to 1 mbps. Our best speeds averaged a few minutes here or there (very rarely) when we'd sporadically jump up to 3 mbps. We've called technical support at least a dozen times over the course of our service, only to get a couple mbps boost for an hour or two. We had a repair ticket in May and waited an entire month to finally see a technician later in June, which again, resulted in a boost that lasted less than a day. We were back to .5 to 1 mbps the following morning.

We called and complained about the long wait for a technician to come out and they promised us a month's credit for our 1990's level internet speeds. We never received that credit.

They began raising our bill about the same time as the repair ticket without any notice, which became a strain on us. In July I arranged to make a partial payment using my SO's debit card. During the process, it is presented as an open arrangement in which you pay half now using whatever payment method and the other half by a certain date, using whatever payment method. Well, sure enough, they hit my SO's account for the other half without us ever authorizing them to.

My SO finally got sick of the internet speeds, which at that particular moment had slowed to a whopping .333 mbps (relatively common to our experience.) We decided to switch to another service offering 50 mbps. I called today to dispute the unauthorized payment taken from his account and to end service with CenturyLink. I spent an hour and 40 minutes, 3/4 of it on hold.

The financial services department was completely unhelpful and condescending. I explained to them that I never authorized a second payment be taken from my SO's debit card, they tried giving me a story that I'd somehow inherently agreed to it by agreeing to make the first payment, even though it was never implied in any way, shape, or form at the time. The first woman went as far as telling me "I've never had anyone call that didn't get that." She promised me she wasn't implicating I was stupid for not "just knowing" it was that way, though it's never even hinted at during the process. I explained that, had it been, I would have taken a different route.

After speaking to her, to no avail, I spoke with her supervisor - who was even more condescending and uncaring of the situation. By the end of that conversation, I ended up on hold for 20 minutes to talk to the supervisor's boss. She seemed friendlier, but stuck me on and off hold for 30 minutes just to come back and tell me they couldn't do anything because I authorized the 2nd payment (I didn't.) I finally told her to transfer me to customer support to end my service with them.

After waiting another 30 minutes on hold, I finally get transferred to the guy who can end my nightmarish service with them. I explained what had happened with our consistently terrible internet speeds, unannounced bill increases, and finally unauthorized bank charges that financial services didn't care to fix. He offered to transfer me back to financial services and I told him "no, just please end my service." He agrees, puts me on hole for 15 more minutes only for financial services to show up back on the line to tell him and me "We can't do anything because she authorized the 2nd payment" (I didn't.) I wanted them to make note of why we were leaving and end my service at this point (I was an hour late back to work on my lunch because of all of this.)

I finally got my service ended after nearly two hours of being treated as if I were stupid for not being psychically able to foresee their future theft from an outside bank account that they had no right to (my SO's name isn't even on my account.) The only offer that was made to reconcile the .5 - 1 mbps service I'd paid 10 mbps prices for going on two years, was a $10 per month lifetime credit for future service. I told them "no thanks, I'm never using CenturyLink again."

This corporation abuses its customers and rips them off because they know they can. They don't even have to be nice about it, because often, they are the only company offering service in many areas. They falsely advertise and sell speeds that they don't even deliver one tenth of. My last bill was $112 for the month of July for .250 to .5 mbps internet and basic land line phone service. We couldn't stream anything at all by the end of it. To top it off, they stole money from a 3rd party's bank account without authorization to do so. Their defense, well - we say you okayed it - so that's what it is. I guess it's my word against theirs, so I lose.

This company is a criminal monopoly (duopoly in my town, we're lucky enough to have a second company to attain service from) and I can't wait until the day they get put out of business and the ones in charge who are pushing this false advertising and theft are put in jail! We aren't rich, we work hard for every penny we earn - these people are exploiting, abusing, and stealing from their customers and it makes me sick!

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CenturyLink?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CenturyLink Customer Service. Initial CenturyLink complaints should be directed to their team directly. You can find contact details for CenturyLink above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CenturyLink. Discuss the issues you have had with CenturyLink and work with their customer service team to find a resolution.