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[Resolved] CenturyLinkcharge for returned modem

I moved in Nov. 2013 and cancelled my service with Centurylink. I used the prepaid shipping label to return the modem. Six months later, I received a collections letter billing me for the modem. Since I moved 1400 miles away, I had no idea where the tracking label ended up. I'm out $100 for a fraudulent charge. I will NEVER be a Centurylink customer again.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • CenturyLink Customer Care's Response, Jan 23, 2015

    Hello, Juliek1974,

    Sorry that you've received that bill. We'd like to investigate and try to resolve this for you.

    Please send the account, billing address and if possible the UPS Tracking #. Please email to [protected]@centurylink.com

    Thank you very much,

    Tom
    Social Media Manager
    Customer Advocacy
    Consumer/Small Business Sales and Care
    [protected]@centurylink.com

Ju
Jan 20, 2015

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