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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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4:48 pm EST

CenturyLink centurylink

I don't know where to start. Since June it has been a never ending list of things that have gone wrong. We moved into a new house in June. We had you guys come out and install the fiber optic cable and was then cancelled on 3 times by centurylink while trying to get the rest of the process complete. We didnt get internet until July. And we just barley got our fiber optic cable buried a little but ago... when it was suppose to be done in August. I have tried to bundle my bill with direct tv 3 times. I was just told to call back tomorrow because for some reason it wouldn't let you guys bundle them. But the other 2 times I tired I was told they were bundled and also set up for automatic withdrawal. A couple months go by and I get a huge bill from direct tv and that's when I found out my accounts were not bundled and not set up for auto pay.. so I had to pay a good chunk of money to get my services turned back on. When my direct tv was shut off I called them to get it back on and they directed me back to centurylink and then centurylink said direct tv had to turn it back on and this went back and forth until finally I was connected to someone who I thought was fixing it.. They did get it back on. Then 2 days later it was shut off again for no reason. When I call in I'm always transferred at least 2 times to someone that can "better help me." Every time I call in I give my account number and they can never find me, so ypu guys gave me a new account number and of course, i call in and you guys cant pull up my accouny. I have always been very nice with everyone I have spoken with because I don't think it's fair to take it out on whoever happens to answer the phone but I can't take it anymore. Im really really dissapointed with the communcation and your overall system. It's awful. I feel like I have gone through all this crap and no one cares. I have always paid my bills, I know a couple may have been late but I always pay. I have been told I would receive discounts and I have never gotten any... though I don't care for them. I just want one bill from centurylink with direct tv bundled on, that's all.

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12:35 pm EST
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CenturyLink internet not working since 14 days!

Hello,
On Wednesday, 15th of November our Internet went down. A day later a technician showed up and told us nothing wrong with the router. So another one showed up on the next day and told us finally, that the fibre glass in our yard is broken. A few days later, someone called to let us know, it will be fixed that afternoon. Nobody showed up. Since then we haven't hear a word, even I call in every other day. We always hear the same answer: the field supervisor will call you back. Nobody is ever calling back! We are still waiting for a working Internet!
That's the worst part, that no one really cares! Will our Internet ever be fixed and when or do we really have to change the provider? We are a very good client and have brought many clients to you through our work as property manager.

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7:07 pm EST
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CenturyLink customer service, consistency of overcharging

I have called several times reporting that CenturyLink has overcharged my bank account. I am left of hold for literally hours, and the issues have not been resolved. This is happening over the course of 3 months. I finally reached the appropriate party today and the lady hung up on me as soon as I told her what my issue was. This is completely unacceptable.

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10:26 pm EST

CenturyLink internet wifi

I am so fed up with this business. I have been with y'all for years since it was gulftel but ever since that has been changed to CenturyLink it has been one big mess. Bills are never correct you spend hours on hours of useless time on chat or calling to no avail. The next bill you get is not correct again. I have never been so frustrated disorganized mess.

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10:05 am EST

CenturyLink centurylink customer service

On 11/8/17 my wife called in about why are bill was too high. The lady named Angel was our agent on the phone. she informed us that if we change to Direct TV from Prism TV it would be cheaper. sooo no brainer we decided to do it. What a mistake, she gave us a date and time the Direct TV people would be out. Friday 11/10/17 between 12pm and 4pm. On Thursday 11/9/17 our service i ternet and TV was discounnected a full day before the Direct TV install. Called and was told that my serivce would be turned back on. Today is Saturday 11/11/2017 and I still do not have internet or TV serivce.. horrible serivce will never use this company ever again.

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1:56 pm EST

CenturyLink internet repair

Person was here yesterday to fix my internet then it was fixed and then quit! I've been sitting here literally since 8am because I was told they would be here from 8-12. 12 came I called them not them call me got told two...two came they called me and said they would not be able to fix it today and could come out SATURDAY! um excuse me century Link I have classes online that needs to be completed before Saturday! I demanded someone come out tomorrow...got told no available spots...so I said you mean to tell me that you have no spots for people who have already been waiting on y'all and should take priority to be fixed and worked with to have it fixed immediately being y'all have been out here to fix it and it's not...guy says let me call my supervisor...calls supervisor he stated someone would be here first thing in the morning! I ask was this going to be another tell me this and no one show up..he stated someone would be here in the morning first ticket to be worked one...we shall see! I have never been more furious! 😡😡😡 I know it may not seem like a big deal but I actually need the services I pay for!

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12:11 pm EDT

CenturyLink internet

I paid the wrong account for 2 months and they refuse to correct. I have called 3 different times and they say they are looking into it and then they claim to transfer me but all they do is hang up. After trying to resolve this like an adult, I have canceled my service and will be making a fraud complaint with my bank. The worse part about it is the Confirmation / tracking numbers mean nothing to the company. I guess they give them out to make you feel better.

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Karen Henson
, US
Dec 31, 2018 11:24 am EST

I SIGNED UP FOR AUTO PAY BUT IT DID NOT TAKE AND AM NOT GETTING THE HELP I NEED..

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Karen Henson
, US
Dec 31, 2018 11:23 am EST

WHY AM I WAITING FOR OVER AN HOUR ON THE PHONE? WHAT IS WRONG WITH THIS COMPANY

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Dawn Ellis
, US
Dec 20, 2018 7:15 pm EST

Have had internet service for almost a year. Terrible speeds! Everything freezes up, and takes forever to buffer. I use 1 computer, and the cost is ridiculous for what I am getting!

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SergeyK
, US
Dec 15, 2017 1:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

Most terrible Internet ever sends me Holidays Greetings. Let me ask you, CenturyLink - when you will stop to bully me?! Is this politics of your company to cheat people or it is just low professional level of your team? I am a professional composer. To load short video from my concert it needs a half of night. Many times when I wanted cancel my relationships (after 17 year being their customer) with them, I called them and asked - Am I under agreement?: They told me - No. On November (after suffering with their bad service - slow speed), I called them again and said that I would like to stop your service, they confirmed me - no agreement. I told them that I am cancelling. Immediately, I got Xfinity. In three weeks I decided to check if everything is fine with my cancellation? They told me that they did not cancel and I need to pay "early cancellation (termination) fee". So, I am back till May. I just hate this company. But, probably, I, as a composer, know how to fight with them. I have half of million of views on my You Tube. I will write my "kind words" about this company

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7:26 pm EDT

CenturyLink lies, lies, and more lies!

Been on the phone now for 3 hours...the last person hung up on me. Internet sucks...so inconsistent and we have paid every month one time and early for 14 months. Made my first call to them to report the problem on April 17, 2017. 10 calls later and tons more time wasted they hung up on us! I'm getting a lawyer because they are in breech of my contract!

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10:51 am EDT
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CenturyLink landline/ general taxes information

I just interacted with one of the worst customer service agents I encountered in 10 years. I called - on my mother's behalf (my mother is infirm and I am paying her bills) simply to question your list of local and long distance phone service charges. Since I have not submitted a power of attorney form, this agent would not even offer me an explanation - that is all I wanted, an explanation with no dollar amounts - various charges on the bill. She would not ALLOW me to speak with a manager. That is an absurd policy. An explanation for various fees charged, not the dollar amount, that is all I want.

11:29 AM EST
10/24/2017
[protected]

1. What is a non-telecom service charge?
2. What is a Linebacker at account level?
3. What is a property tax recovery fee?
4. Why is there a long distance line charge?

I am very, very, very unhappy with CenturyLink and am looking for another service provider.

Ruth Peebles, daughter, Power of Attorney

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4:37 pm EDT
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CenturyLink service

I had called at 11 am on Monday October 23 I was placed on hold had call back 4 different times . I am currently still on the phone my issue wasn’t resolved it’s now 2:35 pm all my issue was they had to change my apartment number my account number was [protected] . It was set for 161 witch was my mistake it was suppose to be set for 261, besides the fact it doesn’t take 3 hours to change an apartment number and set a service ticket to get service installed ! I am very upset this is the worst customer service I have ever dealt with, I use to work for an internet company and this entire company doesn’t know what they are doing calls are monitored my number is [removed] listen to the calls since the day I called you will hear a rep tell his boss he didn’t know what to do with the account. I was sent around and around and every rep placed me on hold for longer than 2 min . One rep before the gentleman Sergio she had hung up her ton of voice was rude . She should be fired .

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1:12 pm EDT
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CenturyLink internet service

I originally complained via email to CenturyLink in 2013 for poor, substandard internet service. I've followed up several times via 'chat' and the telephone which has been to no avail. I get the bait and switch... oh, you need to talk to 'so and so' then boom I've been transferred or my personal favorite...they drop me from the 'chat' line because the internet service is too slow. No kidding. Of course, they are full of apologies. Now 2017 I spoke with Julius last Friday night. Took me 3.5 hours to watch an hour lecture from a local university. He gasped when he finally found the problem...the answer very congested service box. CenturyLink told me four years ago they were working on the problem and would be upgrading soon. Julius continued to tell me to go to the chat box on their website to help troubleshoot my problem. Suspiciously, there is not a chat box available on the web address he gave me. Selective availability for our area because I know that I'm not the only un-happy customer here? Is this how they weed out complaints? Turn off our access to the chat option? And finally, I pay $49.00 per month for 1.5 Mbps and yet they advertise on all of their web sites 40 Mbps for $34.95/mo. CenturyLink's business model is inferior and disappointing. Be cautious if you decide to enroll with them. My experience has been absolutely, unequivocally below professional expectations and horrific service.

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2:47 pm EDT
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CenturyLink lied to by representative

My husband passes away August 25, 2017. At that time I had a century link bundle with internet, home phone, and dish network. I called century link on September 2 and told the rep that without my husband I couldn't afford that, that I only needed internet. He told me I had to have a tv package to get internet and the cheapest he could get me was direct tv. He sent them out that day and installed. He did not tell me to cancel dish. I assumed that was done. Still getting billed for both I called dish today to get that stopped and they informed me that they could have given me a package for 19.99 plus my internet. Now I am stuck as it would cost me 460 dollars to cancel direct tv. I am very upset that he would take advantage of me during my grief to sell a package. I, 've been with century link for many years, and as soon as this contract is up I will find a new provider.

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2:53 pm EDT

CenturyLink very unsatisfied customer

I have waited for days to get a new jack, because I work from home I have wasted 3 days of pay being lied to by the customer sevice agents of century link. One I dont know who trained the agents that work there. I have been lied to by multiple agents I waited all wednesday for a tech that an agent by the name of belinda told me was coming no one ever showed up and one she never put the order in so when it go to be about 5;30 I called to see what was going on then I spoke another young lady very rude so I ask to her supervisor he told me it would cost to put a jack in. So that I can use this service you have to pay for the install and the monthly charge. I just shake my head. So anyway the supervisor gets on the phone and tell me to go to the store and buy a long cord. I was like really after ive waited for 8 hours and missed money for 3 days. I work from home I understand century link can care less about how I feed my family so today I got an email saying a tech will be here between noon an 4 pm. Guess what time it is and guess who is not here. This is the most liing company I have ever dealt wih in my life. The lies so freely I feel this company is a scam. I feel you should pull all these calls and listen to your agents lie to customers and the century condone it... It blows my mind. Something I have submitted 2 consumer reports and feel like the better bussiness bureau need to be involved for real.

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10:49 pm EDT
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CenturyLink internet speed/billing

My wife and I have been your customers for the last 18 years, straight.
No worthy complaints until the last 3 years. The area we live in has old lines, and our internet speed LAG suffers greatly. Two great frustrations are as follows; The neighborhood junction box is at the end of my property. Your service technicians are there as much as twice a month. Lately they sit in their truck for as long as 5 hours on Sundays, WITHOUT even getting out. which in turn costs ME money. Which leads to my second problem, my bill. Our plan was $65 -ish per month as of august 2017, then in September it went to $86.44, now in October it is $114.84. We changed nothing. Do you care?

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6:00 pm EDT

CenturyLink internet

Where we live. We’ve been their 9 years. We have nothing but problems with our phone and internet connection. I’m calling at least 5 or 6 times a year. Usually it’s when i’m tired of dealing with it. That’s mainly the internet. It’s either one or both that goes out. Or poor connection. According to a supervisor tect that came out a couple of years ago the phone line are very old. I believe it because even most of your outside service boxes up and down the road are busted open exposing it to the elements. Now about 2 years ago y’all ran fiber optic cable. You stopped about a mile from my house. With no intel on finishing the run. Now on the other direction from y’all is cable comcast.

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12:25 pm EDT

CenturyLink customer service/billing

August 16, 2017
I was told by your rep. Aurora on 8/1/2017, when I asked for our change of location to be processed, that there would be NO CHARGE for the modem or the tech fee when our service was turned on again at our new address. I have talked with your customer service people 3 times now and have been told that they will not credit my account. They say there is a credit on my account...however, there is NO credit anywhere on my bill for the modem that was installed and that I was charged for on 8/18/2017 on my latest bill. Today, 10/5/17 I have spoken with Derek at 2:35pm - he let me go thru my whole story and then transferred me without telling me he would transfer me and then suddenly I'm speaking to Toni (female) at 2:40pm, she starts out the conversation nicely but when I begin to disagree with her about me having NO credit on my bill for the $99.99 charge for the modem she becomes rude. Toni does not let me talk, she runs over me when I try to say anything and tells me that I've already received a credit. I've never known any company to credit someone for a charge that has yet to be billed for. I asked Toni for a Supervisor to speak with...she is extremely belligerent by now and tells me she will DEFINITELY be GLAD to transfer me to a supervisor as soon as she completes her notes to tell the supervisor EXACTLY what is going on. So I get transferred finally (after Toni puts me on hold...saying nothing else) and I stay on hold not knowing if someone is coming on or not and eventually I get someone who says his name is Zach after I asked his name but I get the feeling he did not give me his real name. He listens to me but rarely responds when I'm speaking, so much so that I continually ask if he is there. He tells me I have a credit, I will not be given a credit for the modem and when I ask for his supervisor to speak with, he tells me there isn't one. SO...today, at 2:35 I called your Customer Service line [protected] and I did not encounter ONE person in your system (including your automated system that disconnected me the first 3 times I tried to get a Customer Service Rep) that was courteous and helpful. I have copies of both my bills and I have nothing on either of those bills showing me that I have a credit for the modem that I was TOLD I WOULD NOT HAVE TO PAY FOR. The charge for the modem is $99.99 and nowhere on either bill do I have a credit for $99.99. I was also told by Toni that for the period of time between my old location and the second billing for September that I was charged at a higher rate than my account should be. We have been your customer since living at 2402 NW XXXX Street, Ankeny Iowa in 1998. then 2326 NW XXXXXX St, ANkeny, IA 50023 and now 301 NE XXXXXXX Dr, Ankeny IA 50021...so many people have told me to cancel our home phone because THEY HAVE but we keep it because my husband has had 2 serious health issues and should I have to call 911 I want that direct link to the 911 system here in Polk County Iowa. We have been good customers and have always paid but your representative tells me that I don't have to pay for a $99.99 modem and yet you charge me for it, so I call to have the error corrected and your customer service people are rude and don't care. More and more people tell me they refuse to have a home phone anymore because it's just too much of a hassle to deal with Century Link. I'm so disappointed and hurt. I've always done right by you...yet your people are nasty to me. Toni, the 2nd person I spoke with told me that she would give me a $40 credit because I was overcharged for the end of August and first 2 weeks of September but I'm pretty sure I will never see that on my bill because none of what your customer service representative's promise comes to pass. It's up to you folks to let me know if you will do right by us and credit us or will you lose yet another customer?

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2:30 pm EDT

CenturyLink new service for internet

I called Century Link in mid August 2017 to schedule internet service and gave them the date of my move of Sept 23rd. I received a call from them 2 weeks later stating they were coming out on the 12th of Sept. I told them I hadn’t moved yet and it wouldn’t be til the 23rd. They replied and said that now they would have to reschedule my install date because it was listed wrong and now it wouldn’t be until mid October. After several calls to Century Link we agreed that was not an appropriate date of install and then had me scheduled for October 3rd from 8-5. After spending the entire day home and taking off work, no one called me or showed up. I made several calls to find out and the only response I received was that the tech was aware and will call you when on the way. It is now the following day and I called Customer service to find out what happened. They tell me sorry but we have a tech scheduled for today now. We made sure dispatch and Field Supervisor was notified and assure you will have a tech out today between 8-5. Again, I took the day off and waited. Still not tech no call. So today I’m out in the neighborhood and I see a Century Link installer and asked him if head me on the list. He said no. I asked him how far back did these customers have to wait in order to get service, he said they called a week ago. I am so fed up with the lack of communication and transparency between customer service and the field techs. The absolute worst experience I have ever dealt with and guess what? Still no device, no tech!

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3:00 pm EDT

CenturyLink supervisor hung up on me

10/04/2017, 11:45am [protected] Minute Phone Call), I spoke with a representative regarding my account that I closed 09/12/2017 and wanted to know why I still had a Balance after I paid the last bill in Full on 09/24/2017 ($153.61), she said it was for an Early Termination fee on my 3 Year Core Connect Contract, I then asked to be transferred to a Supervisor which took over 20 Minutes till I spoke with a Supervisor Named George and I asked him to help me will my billing as I was still receiving a Bill for an Early Termination charge and that I wanted him to look at the Contract which I attached to this Complaint that I signed and agreed on 06/19/2014. George repeatedly ignored my request to view that Contract with me to show that there was a discrepancy in my Billing and that I was in fact out of Contract when I cancelled my service, George was very Abrupt and kept saying that he was going to end the call because I refused to look at my current bill, which I already looked at, Thats why I was calling and speaking with him. He never once looked at the Contract I asked him numerous times to look at and go over with me, he then after numerous attempts with no avail. HUNG up on me and I would like for him to be given a written reprimand for hanging up on me and I would like for this Early termination fee to be removed from my bill. Thanks for Listening to me.

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11:21 pm EDT
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CenturyLink original contract not respected/refusal to fix situation

Good evening, I am writhing to you today to state a complaint that I have. About a month ago I requested to transfer my services from my original location to a temporary one while we installed a new mobile home into our property where the services where originally located. My previous account number is [protected]. The representative I spoke with the first time told me that everything on my account would stay the same except for the address. When the technician came, he stated that he could not complete the installation due to faulty and damaged lines underground. Since the park management refused to fix them, the technician told me to call technical support and have them cancel the transfer and to instead put my account on hold.

When I called, the representative told me that my original account had been cancelled altogether. I had never been informed that transferring my services would cancel my account. On the contrary I was told everything would stay the same. I was under a 12 month contract where I would pay 45$ for 40 megs of high speed internet. So there is no reason for my account to have been terminated. So the representative offered to create another's account with the same services and that I could activate it once we completed our move. She never mentioned that a technician would go to my original address to install the services. I had clearly stated that at that address, 394-c los pinos rd Santa Fe N.M, the house had been disconnected. That means it had no electricity, no water, etc.., she also said that account, [protected] would be on hold. That the first 6 months where free then I'd have to pay 10$ after that.

I tried to contact the technician, which I was unaware of until they left an invoice, that had gone to ask why he had been sent. I got an order confirmation through the mail that I was going to be charged 119.98$ for a technician I hadn't requested and services that could not be installed.

I called again to inquire about this and was told that the account [protected] didn't exist. I asked what had happened to my account, but after being transferred seven times and hung up on once, they only told me that I wouldn't have to worry about that bill.

Still I was confused about what had happened to my original account ([protected]) they could not provide an explanation and instead set me up with another account. They refused to put my services the way they were under the contract. Instead they gave me the price for life with no contract, this only gives me 20megs for 45$. The mistakes they made where not my fault. I demand that my contract be respected, which means I want my 40megs for the price of 45$ a month. I don't care if that puts me in another contract I just want the services that I'm entitled to by law and by contract. I would appreciate it if you could please contact me in order to resolve this issue.

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11:23 am EDT
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CenturyLink fraud and cheating

This is the content of my complaint email written to Century link Management : CEO Glen Post, Vice President Clay Bailey, Marketing Head Maxine Moreau


Good Morning Mr. Glen,

My Name is Dee and have been a loyal customer of Century Link from last 4 yrs.

I want to take few minutes of your and bring to your attention how a loyal customer is been treated and cheated on behalf of Century Link retention department.

We been residing in Waukee Iowa and have an high speed internet with century link at Waukee Iowa 50263 for more then 3 Yrs. (Acct No : 515987XXXX).

My wife served in US Army as Captain and recently been posted to Durhum NC. This deployment made us to request century link on Aug 15 2017 to move the internet services in Raleigh area as we are planning to reside there.

We were informed that Raleigh area is not in century link network and that led to cancellation of services from Aug 21st 2017. Recently I received a bill of $150.00 approx from century link. When I inquired about the bill, I was informed that we are charged early termination fee.

I requested to talk to escalation manager (First Name : Hayley ; Employee ID : AB70121), She told me she cannot waive the fee as I am in verbal contract with century link and also I acknowledge the contract when I used internet services first time.

I was surprised and astonished that living in US, greatest country of world, still you can be cheated, harassed and left to mercy of Telecommunication companies like Century link.

My argument with Hayley was that I been charged wrongly for following reasons :

1) First I have requested Century link to move my services to new address which Century link is unable to do. Its not my own fault that we have to move to different state for job obligations.

2) I have not entered into any written binding contract with Century link that states I will be forced to pay for cancellation.

3) No one from customer service have explained to me what are the consequence if services are cancelled, at the time of giving promotion or at the time my services were terminated.

I want to know from highest management is this right ethical way to make money and treat your royal customers.

I have no way other then writing you to settle this issue. I want to talk to the someone from management face to face, but Hayley informed me that there is no office in Raleigh I can visit. If you and your management feels I am obliged to pay then I will be do so.

But if you guys feel keeping customer in dark and exploiting their vulnerability that cannot be justified is right approach then you lose your royal customers.

I have the internet with CL for 3 yrs in same place, already I have given my dues pertaining to installation and promotions been offered. Finding new pretext to charge me even I want to stay with CL is wrong in my view.

Please do reply and provide a resolution if at all possible.

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CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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CenturyLink contacts

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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