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CentralR / Don't use centralr.com to make reservations!

1 Ireland Review updated:
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Planning a trip to Europe? DON'T use centralr.com to make reservations. I reserved a hotel in Lisbon back in January 2008 for a trip in June 2008. I was sent a confirmation number indicating a cancellation policy of 24 hours before the visit. The hotel later received awful reviews from travelers... dirty sheets and bad food. Only when I cancelled the reservation, was I informed that centralR had charged my credit card $32.70 Euro, or about $50 bucks. Unlike Expedia or a more reputable service, they don't give you a receipt for this deposit or put on your confirmation email that they have charged you. It took three days to get a response from their "customer service" after several attempts to email them bounced back as undeliverable. They would not consider a refund, claiming that it was my responsibility to have clicked on a tiny "terms and conditions" icon that you can barely see with all their claims of quality and good service. Their boilerplate also says they are not responsible if the hotel doesn't have a room for you or is dirty and has bad service. So you are really paying for nothing, even if you don't cancel, since they don't guarantee the room in the fine print. AVOID this service and stick to the reputable travel web sites like Expedia (which show the deposit charge right on the confirmation page along with the confirmation number) or reserve with the hotel directly.

Va

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Comments

  • Ju
      29th of Mar, 2009
    0 Votes

    I have used Centralr.com several times it is very clear on their site the deposit is non-refundable not only mentioned on screen before you complete your booking but also in the terms its quite standard for most hotel reservation sites to charge 10-15% non refundable deposit you cant blame centralr for not reading the information online

    Justin

  • Di
      6th of Jul, 2009
    0 Votes

    Luckily we still have some bigger hotel booking websites, I will neverever use CentralR again. The deposit is such ridiculous, bigger websites don't require them. And also the fake pages to make you think you are making a reservation straigh to hotel are misleading!

  • Ne
      16th of Apr, 2010
    0 Votes

    Completely in agreement with "disappointed". I found to my cost that CentralR charge a cancellation fee - unlike any other booking site. I was led to believe they would refund it against my next booking but in fact they only refund their share of the booking so to get back my £42 I would have to do £350 worth of business with them. Given the poor selection of hotels at exhorbitant rates charge that's never going to happen. In my opinion they are the Ryanair of hotel bookings. What's happened to Irish people - they used to be such a nice crowd.

  • Fo
      28th of Feb, 2013
    -1 Votes

    CentralR is totally rip off!!!

  • Je
      30th of Sep, 2016
    0 Votes

    centralr.com is owned by a guy called Jeremy Byrski from the uk he fled to Auckland in New Zealand after the centralr offices in Blackrock Dublin were raided by the Police and customs, they found guns gold & cash and seized 6 of Jeremy Byrski's sports cars and boat. He has now set up a new website company doing the same in new zealand called greatstays.com I booked with them thinking that I was booking on the hotel website but it was a copy of there website that centralr.com take a massive non refundable commission from your credit card without you knowing, stayaway.com it should be called not greatstays.com

  • Fr
      7th of Dec, 2016
    +1 Votes

    Just in response to Justin 2008, I know this post is ancient, but it still flags up on google quite often. Speaking as the person who receives your Central R booking at the hotel, the non refundable deposit is Central R's commission on top of whatever you would have paid at the hotel. Basically whichever hotel you booked at didn't charge you a penny, but Central R did.
    Generally when you see a booking website with 10% deposit across the board, it's the website that charges the commission, not the hotel.

  • Za
      12th of May, 2017
    0 Votes

    Yes Jeremy Byrski has been known for many types of false misleading and fraudulent website he left the UK after similar online scams in Brighton to setup centralr.com in Dublin funded by his Irish Cousin Graham Day then after leaving massive debt and facing serious criminal and tax evasion charges managed to get out of Ireland and live in Canada for a year or so before moving to his new home New Zealand and starting up greatstay.com with a similar business structure of over charging guests credit cards without their knowledge, People like him should be sent to jail for the heartache and simple internet fraud they do day after day. He is now registering and setting up new rip off company's in his polish girlfriends name to hide his identity he now lives in State Highway 20 Dairy Flat, Auckland.

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