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Central Coast Nutraceuticals, Inc.

Central Coast Nutraceuticals, Inc. review: acai pure scam 232

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9:38 pm EST
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After I ordered Acai Pure, I found out from people online that they were having problems with being over charged and even after they cancelled their account.
I received my free trial of Acai Pure on Saturday, November 9, and decided that I will mail it back because of what I read from others. Now I am worried that they will overcharge me. I am going to mail it back tomorrow, November 12. The Sales Receipt that I received from them says that all returns are subject to a 15% restocking fee. Also that returned merchandise requires a delivery confirmation from the shipping provider and an RMA number from Customer Care. How are we suppose to get that number? I have emailed them twice and have heard no reply from them. Also I tried calling and I keep getting a busy signal. I do believe this is a scam.
Of course, now Acai Pure, has my credit card number, but I did notify the credit card company via email what I thought about this scam and I heard back from them right away. I decided to email Central Coast Nutraceuticals once more and I CC it to the credit card company. I have ordered lots of things online and never had a problem like this before.
I hope that I don't keep getting charged.

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232 comments
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marylecomte777
Antioch, US
Oct 04, 2008 4:09 pm EDT

This same thing happened to me, trial offer through completing a Survey. I ordered a product for one dollar, and had to pay shipping.

Next month I am charge two months in a row for the product again, which I did return. The trial products I kepted because I already paid for them with the one dollar and the four dollars shipping fee.

All other things sent to me I returned.
This company is counting on Senior Citzens not being wise that they are charging our ATM cards. It is wrong, and I will pray for their exposure. And yes...it is total Scam! Right here in Good old USA.

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lynn
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Oct 04, 2008 9:18 am EDT

I also was scamed! I tought i was getting something for a $1 but it cost much more. now im being chared more $39.95! for what... ? this pomclear is a big ripoff! i have tried to call many times w/ no answeres. it told me to email sooo this is where i ended up! now what do I do? help.. i want my $$ back and this to be stopped.. I dont want anymore $$ taken out of my CC!
thanks..
LYnn

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JBarber
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Oct 03, 2008 4:33 pm EDT

I ordered a trial size order with the discounted shipping price of $1.95 and was charged $41.85 on my credit card. I have called and called the customer service number and have YET to get through. I keep getting this recording that due to the "popularity" of the product all lines are busy being helped by customer service agents. I have not received the product to date and DO NOT WANT TO BE CHARGED FOR ANOTHER SHIPMENT. I want the 30 day trial offer for $1.95 that I paid for AND THAT IS ALL. AND I WANT TO CANCEL ANY FURTHER SHIPMENT. This offer was on the website for Oprah Winfrey and is indeed false advertising.

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Mary Turner
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Oct 02, 2008 1:50 pm EDT

I have the exact same scenario -

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Bonnie May
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Oct 02, 2008 11:06 am EDT

I ordered a trial sample of AcaiPure with the understanding I would be charged $4.65 for shipping only. Immediately, $44.00+ was taken from my bank account. I was finally able to talk to someone yesterday and was advised they could provide $15 credit and then the call was disconnected. I am unable to get through to anyone now on the phone at [protected]. This is a true scam. This product is supported by Orah. I am extremely disappointed and cannot afford this.

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Jason
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Oct 01, 2008 2:17 pm EDT

This company needs to be put out of business.

DO NOT DO BUSINESS W/ THIS COMPANY

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Barbara Richardson
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Oct 01, 2008 9:09 am EDT

I have tried to reach someone by phone to no avail. @ [protected]...

37 days ago by Barbara Richardson[send email]
I wanted to "sample" trial offer of $1.00 plus S&H $4.95 the company then turned around 21 days later and charged my C.C.$44.85 than 30 days later charged my C.C. an additional charge of $39.95. I want the charges removed from my credit ASAP. SCAM! I have also sent a letter to the Attorney General informing them of your companies practice..

please contact me at [protected] to remedy this issue ASAP

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Bob J K.
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Sep 29, 2008 4:02 pm EDT

I just received a package from your co today. I took it back to the post office and had it resent back to where it came. Please do not send any more of this kind of stuff. I am not interested in any of it. I will not pay for anything else that may come. I DO NOT WANT ANY PRODUCTS OF ANY KIND. I HAVE NO IDEA WHAT THEY ARE FOR OR WHAT THEY MAY DO TO ME OR MY HEALTH. I WILL REFUSE ANY MORE OF THESE PACKAGES. DO NOT SEND ANY MORE. I AM ON TOTAL DISABILITY AND ON SOC. SEC.. I AM LIMITED ON INCOME. MY WIFE IS NOW FIGHTING CANCER AND THAT IN ITSELF IS ENOUGH, WHICH IS COSTLY FOR HER MEDS. I ASK YOU NOW, NOT TO SEND ANY OF THESE PRODS. THANK YOU

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patti hess
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Sep 29, 2008 2:29 pm EDT

No one there just got machine could not leave message. account charged for 38.95 and not authorised.

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AbdurRaqeeb Wali
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Sep 29, 2008 12:57 pm EDT

Dear sir:
I don't know how you are getting away with all these compliants but I have decided to send your products back.

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barbara silva
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Sep 28, 2008 11:54 am EDT

Thanks for the info. I have learned never to order anything except through Amazon, and to check fo see if anyone has been scammed.

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Sandy
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Sep 25, 2008 12:02 pm EDT

Everything others complained about happened to me, but now I have been charged three times from this company.
Please check your credit cards carefully because twice the charges Had ACAIPURE has the charge item but the 3rd time it came
under CCNNutra. Is anything being done to them.

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Rhonda Cardwell
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Sep 23, 2008 10:56 am EDT

I ordered a bottle of GREENTEA EXTREME capsules. It was $1.oo plus $4.95, shipping and handling. I was charged $45.95, and charged again $38.95, for products I had not ordered or wanted. I have made numerous calls and was unable to reach or even leave a message, because of this situation it cause my other checks to bounce for not having sufficient funds. My order number is 996188. I want a full refund. Please contact me ASAP.

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Beej Curtis
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Sep 23, 2008 3:15 am EDT

No one has mentioned whether this product is safe. After discovering how they conduct their business, I'm scared to take any of it. Does anyone have a way to test what's actually in this stuff--or is best thing to do just throw it out? And throw it out . . . where? Might contaminate water supply or garbage dump. Do they have to be fought state-by state--there's no way to shut them down from federal consumer agency?

What a mess--or is this more deregulation?

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Beej Curtis
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Sep 23, 2008 2:56 am EDT

TOTALLY AGREE! They got me too--but I have informed credit card co to dispute this charge--How can it be right to pay for unordered products. I ordered this because of recommendation from Oprah--I didn't check--but am guessing Oprah does not endorse. Needs to be brought to her attention.

This makes second time I've been scammed on "free trial" product. Won't happen again.

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Penny Leaptrot
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Sep 18, 2008 10:34 am EDT

I TOO HAVE BEEN SCAMED! I'VE TRIED TIME AND TIME AGAIN TO CALL ONLY TO BE PUT ON HOLD AND THEN ASK BY A VOICE MAIL TO TRY MY CALL AGAIN LATER. MY BANK ACCT. IS SCREWED UP CUZ OF THIS COMP. AND I DON'T KNOW WHAT TO DO ABOUT IT. I'M OUT $90 PLUS CUZ I DIDN'T KNOW THEY WERE GOING TO CHARGE ANYTHING BUT THE 4.95 AND ITS CUZ ME TO BE A NEG IN MY BK ACCT. AND LOTS OF RETURN CKS! I DONT KNOW WHAT TO DO. I'VE NEVER SEEN SUCH AS THIS! THERES GOT TO BE SOMETHING I CAN DO.

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rh
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Sep 11, 2008 11:05 pm EDT

hell...i finally got ahold of someone today...hrs are mountain so keep trying...offered to credit back my account half so i figuired i might as well try it because it would cost me that much to send back...very misleading if you dont have the $$$$ best not to order cuz they will take more...i hope i dont have any problem canceling...

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lydia santiago
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Sep 11, 2008 2:40 pm EDT

i returned the unopened items, but i received the crdit from central coast, i guess iam not the only one with these type of complain, please return my 44.95. thank you

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Rae
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Sep 09, 2008 10:09 pm EDT

I too ordered the free trial of acai pure only to find that my card had been charged $44.85. I called customer care immediately and after being on hold for a period of time, I spoke with a woman named Char. She directed me back to the website, where she pointed out that there were additional items checked or what she called "pre selected" on the order page. I was extremely polite and requested those items be canceled from my order and the additional charges refunded. I admit that it was my oversight and she seemed more than happy to rectify the situation. I saw the refund back to my bank account within a few days, like she promised, and have been enjoying my acai pure trial ever since. I am writing this post because I was curious to see if there were other people who mistakenly ordered the "pre selected" items like I did, only to find that there are countless other LARGER companies out there who practice the same "pre selected" items routine. I guess this is the way internet marketing works and urge all consumers to pay close attention and READ what they are signing up for before putting their credit card information into a website. For those affected by Central Coast and their "pre selected" items, you may get some solace from returning to the website that you ordered from.

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am
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Sep 09, 2008 12:16 pm EDT

i have had the exact same problem...trial offer and then a charge of 39.95

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CassieJ
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Sep 09, 2008 12:06 pm EDT

I like several other people have been working hard to get myself back in shape. When i saw this add using Oprahs name I figured it would be a good product to try. I went online and ordered the $4.95 thing and i did choose the water. I declined to choose the gum because of having problems with TMJ. I should have known from the get-go that something wasnt right when there was no where to put a shipping address. My billing and shipping address are different. As soon as i got the confirmation from the company ( hours? later) i clicked on the link for customer support and requested to update my shipping address... no response... i called and was put on hold 5 mins, then a guy comes on the line and says "can you hold please?" and before i could draw a breath to reply i was put on hold again for 15 mins before i hung up. I was repeatedly tried to call and email these people with no results and its been a week now and i still have no product. Someone needs to do something about these people . Does Oprah know that they are using her name to reel people in?

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darah
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Sep 09, 2008 8:24 am EDT

I was taken in by the same scam! After hearing about the acai fruit, I wanted to try and see what's it all about. I ordered the free $4.95 trial offer, and immediately looked at my checking account to see had the charge been deducted. Lo and behold there was a charge for $49.95, and needless to say I was not pleased. I called the company immediately to demand a refund. The rep began to explain that there were pre-filled boxes and next time I need to be more careful and there was no way to get my refund. Well that was just not going to work!. I advised her I work for the bank, and I'm reviewing my account right now, and it's still a pending transaction, it hasn't been deducted from my account and if she knew what was best for her she should lift the hold from my checking account! After getting absolutely nowhere with her I demanded to speak to a mgr who then began to explain why I received the charges. I explained to him I felt this was a scam, and that the consumer should have the choice whether or not they wanted to order additional products. He apologized and said o.k I still want you to try the risk free trial, so if you want I can charge you the $4.95 only and reverse the additional charges. Silly me when I checked my account yesterday08/08/08 there was the $39.95 charge AGAIN! The interesting thing is "due to the popularity of their products, all of their representatives are currently busy" so you either have to leave a message or call back later. What a shame! Listen people you don't need this product! I recently shed 33lbs from April-Aug by excercising regularly and eating properly. I thought I'd add a little supplement to assist me, but truth is, it isn't neccesary.Just do it the old fashioned way. I've been calling all morning (9/9/08) three days before my birthday (when I should be concentrating on all the fun I'm going to have) trying to get a $40.00 refund. It's ridiculous! Stay far far away from AcaiPure!

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Chere Mitchell
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Aug 30, 2008 5:24 pm EDT

As it seems as with all of your other costomers, I was sent items I did not order and will be putting a stop payment on my VISA. You are the reason people are not trusting anymore. May it come back to bite you.

My order # is as follows 1025232 if you should be moved to do the right thing on your own and remove it from my charge on your own...I will not hold my breath as it seems this is business as usual for your company.

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Shirley Evans
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Aug 28, 2008 3:41 pm EDT

I was taken in by the same scam. I ordered the AcaiPure sample and understood that I would only pay $4.95 for shipping and handling. Today, I recieived the AcaiPure, Zoft Hoodie Gum, and Hoodie Water. I have been charged $44.95 for the two items I didn't order. They will not return the original $4.95 shipping and handling charge. I must pay an additional shipping and handling charge to return the items. They require a delivery confirmation from the shipping provider and a Return Merchandise Authorization number from Customer Care Refunds. I'm sure these shipping requirements will run more than the $4.95 that they charged to ship the items originally. I must also pay a 15% restocking charge for the items I didn't order. What a rip-off!
Scammed in Nevada

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shelly kuhl
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Aug 28, 2008 11:34 am EDT

All i want to do is canceal my order because it is causing me trouble with my bladder and is not working for me. My order number 980452. I want it taken off my credit card and i do not want to be charged anymore for it and i am going to tell my bank not to accept the charge on the bank card or from online banking. I can tell from other complaints that people are having trouble dealing with you. Thank you Shelly Kuhl DO NOT SEND ME ANOTHER BOTTLE AND IF YOU DO I WILL SEND IT BACK AND MAKE SURE THAT IT IS OFF MY BANK ACCOUNT.

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Patricia Mills
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Aug 27, 2008 4:40 pm EDT

I ordered on line, due to an email that I had gotten thur The Ophray Show, stating that I could order a bottle of the POM clear that she recommended..
I went on line and did this with the order for offering a free bottle and all I had to pay was $1.95 shipping. I of course gave my credit card number to do this and today when I received my package they have charged me $41.85 and sent a package of gum & hoodiawater. I did not order these two items. I do not want my credit card charged with this amount. Only $1.95 was suppose to be put on this.
Please contact me by email asap.

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Frankita J. Palla
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Aug 27, 2008 12:03 am EDT

I need someone to contact me regarding this issue. I want full refund.

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Frankita J. Palla
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Aug 27, 2008 12:01 am EDT

Please return all my monies. I am not payinf for something i did not order,

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Frankita J. Palla
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Aug 26, 2008 11:59 pm EDT

I ordered Pom and was sent hoodia and hoodia gum and was charged for all. I want to send back abd receive refund in full. Tell me where I can contact you, fjpgfp

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Jackie Dircksen
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Aug 25, 2008 8:01 am EDT

I wanted to "sample" trial offer of $1.00 plus S&H $4.95 the company GREENTEAEXTREME then turned around 21 days later and charged my C.C. $38.95 out of the blue my C.C. was charged $39.95 for "SISTER PRODUCT" FIT FACTORY . What a SCAM on a SCAM!

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Laura Britt
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Aug 19, 2008 6:05 pm EDT

I ordered the Green Tea Extreme. I no longer want it. It did not work for me. Please take me off the ordering list and do not send me any more. I have received a one month supply and do not want any more. Thank You. Please contact me when you receive this!
Laura Britt

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Cristina
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Jun 20, 2008 5:48 pm EDT

I did not order this why you sending this to me and you charge me for $45.85 Im not going to pay for $45.85 that I'm going to send this back I don't want it Pleased don't send me any more I'm not happy about this please e-mail me back went your received this or I want to talk to you Maneger or the company boss

thank you,
Cristina

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