Menu
Centennial Communications
Centennial Communications Customer Service Phone, Email, Contacts

Centennial Communications
reviews & complaints

Learn how the rating is calculated

4.6 10 Reviews

Centennial Communications Complaints Summary

9 Resolved
1 Unresolved
Our verdict: With Centennial Communications's exceptional service, your concerns are likely to be addressed quickly and effectively. However, stay informed about their service offerings and policies. Regularly review user feedback on various platforms to get a complete picture of their customer service. Prepare specific questions or concerns you might have before contacting support for a more streamlined experience.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Centennial Communications. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Centennial Communications reviews & complaints 10

Sort by:

Newest Centennial Communications reviews & complaints

ComplaintsBoard
S
12:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Centennial Communications Centennial Calling Relatives From Call History

Yesterday, on my birthday, my AT&T cell phone (in my mother's name) rang waking me. Caller ID showed "Unknown" so I let it ring off. A few seconds later I got an email from Google Voice saying I had a voicemail.

It was Centennial calling for my mother. She had canceled her service and just received her final bill. My call history indicates they called my Google Voice number (which forwards to my AT&T phone) NOT my AT&T phone directly (one might assume they would call my AT&T phone since AT&T bought Centennial and both accounts are in her name, but this is not the case).

We have determined the only way for them to have gotten my phone number was to have looked at her phone records and "cold called" me. My Google Voice line is unlisted, in a different area code, and in my name. She called the number Centennial left and they claim they "have the right to do so".

As my Google Voice and my AT&T phone numbers are both on the FTC Do Not Call registry and I have had NO business dealings with Centennial Wireless within the last 8 month (technically never), I believe this company had no right to call me and I have filed a complaint with the Federal Trade Commission and the Better Business Bureau. It's in their hands now.

Furthermore, I am unsure if privacy laws permit this company to use these techniques, if so it's in my opinion bad business practice as they have enough information about my mother already to litigate if necessary. This has caused me and my wife to reconsider staying with AT&T for our wireless service (we had been considering switching carriers but hadn't because my wife owns an iPhone and didn't want to risk damaging it in the unlocking process).

After opening the bill, my mother says it incorrectly says she owes more money than she does. She has gone though the 30 day cancellation policy (even though I am not sure that was legal either as she was no longer contracted nor obligated to pay after immediate notification of cancellation).

Read full review of Centennial Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
Former CENT Employee
Burtrum, US
Feb 11, 2011 2:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

A couple of things wrong with this.

1- Collections attempts are exempt from the Do Not Call lists.
2- A Cell phone company has a right to contact people that you frequently call if they are unsuccessful in reaching you as a way to get a message to that person that they need to be contacted.
3- Centennial Collections would not start making the calls regarding such a thing until the account was past 60 days and in danger of going into "Write Off" status.

As a former employee of Centennial Wireless, I can't say that I AGREE with them, however, they are perfectly within their rights as a collector, as long as it didn't/doesn't become a harassing issue.

AT&T's acquisition of Centennial Wireless would not have been an overnight merge of systems, in some cases it may take 2 years or more, which is why there are still customers on Centennial Wireless to this day. To blame AT&T for Centennial's Collection calls is ridiculous.

As far as your Mother and her 30 day cancellation that you seemingly disagree with. In the contract it states that after the contract length has been completed, the customer will continue under the same terms and conditions until the customer submits in writing a 30 day notice of cancellation, at which point the customer would be released from their service after those 30 days without early termination fees as the contract had already completed.

Check your AT&T contract, I know for a fact that it has a similar clause in there regarding cancellation (though not as long as Centennial Wireless did).

ComplaintsBoard
C
7:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Centennial Communications horrible service, workers, etc

My husband and I went to Centennial Wireless in Brookhaven, MS to upgrade our phones. We have been long term customers for a number of years. While we were being assisted, the sales rep's phone rang several times, in which he took time out to answer his personal phone! He told us about this "deal" that was going on to get a new phone. You could get a "companion" line for only 10 dollars a month and could get this phone for free. I decided upon this phone and my husband got just a simple phone.
The next day, I noticed that the sales rep had signed us up for two companion lines, not one. The store was closed at this time. That following Monday, we went back to the store to get everything situated. We asked to speak to the manager; he instructed that another sales rep help us. He was very nice and assured us that everything was straight. The manager meanwhile, was chatting it up and joking around with the other sales reps. Then, when he actually had to help us, he acted like we were bothering him.
When the bill came the next month, to my suprise, those two companion lines were still on there and my bill was over $200. I then contacted the main office, who in turn informed me that I would have to talk to the Brookhaven office. I then called them and spoke to the same sales rep that supposedly fixed everything. He was rude, told me it was all my fault. He then assured me that he would terminate those lines without a fee.
This month, I find out my bill is over $500! After all that, it's still not straight! Really?! And of course, nobody can do anything about it! Needless to say, after my contract is up, I will no longer be a Centennial Wireless customer!

Read full review of Centennial Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
7:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Centennial Communications Poor customer service

I recently switched my service to AT&T which merged with Centennial wireless. All throughout my three year contract I have had problems getting text messages and calling. I once had no service for three days and had to call them several times before they were able to fix my service. I called and asked about leaving my contract early, but they would not let me without a $250.00 cancellation fee which they would not prorate even with six months left. All other providers I've heard of will. When I finally switched I had the last bill and a, ridiculous, disconnect fee outstanding with Centennial. Recently they decided it was alright to go through the numbers I have called when I had their service and start asking these people for my number. This was a very inappropriate move in my opinion, and embarrassing as well. Calling my friends and family to get a hold of me about an issue unrelated to them is ridiculous and harassing to them. Not only did they completely lose me and anybody I know as a customer, but everyone they called surely won't want the same thing to happen to them. This is extremely bad business practice and lost them a large number of customers as I will continue to post this on any and all sites possible as well as file a better business bureau complaint. When I called to complain about this, I was very rudely talked down to by an associate named Carrie. When I explained that legally I can tell them they must contact me by mail from now on, Carrie very rudely said well you have to mail this in writing. And I will be sending this letter out today. I have already complained about Centennial to everyone I know of who was called. I will continue to give the same advice to everyone I speak to about cellular service as well. I have had cellular service with Verizon and AT&T, and never had this sort of ridiculous and disrespectful treatment. Most businesses want you as a customer, not Centennial. Way to go Centennial. At this point I'm willing to spend a great deal of effort to let as many people as possible know about this and all other problems I've had with Centennial.

Read full review of Centennial Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
F
F
Former CENT Employee
Burtrum, US
Feb 11, 2011 2:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

A couple of things wrong with this.

1- A Cell phone company has a right to contact people that you frequently call if they are unsuccessful in reaching you as a way to get a message to that person that they need to be contacted.
2- Centennial Collections would not start making the calls regarding such a thing until the account was past 60 days and in danger of going into "Write Off" status.

As a former employee of Centennial Wireless, I can't say that I AGREE with them, however, they are perfectly within their rights as a collector, as long as it didn't/doesn't become a harassing issue. Let's face it, would you rather have "Barb" from Centennial Collections call you, or some deadbeat JDC call you instead? Yeah, I'd take a Centennial Collections call too.

And what a way for you to stand up to a company who was bought out by another company a year prior to your posting! I'd certainly spread the word to all of my family and friends to not get service with a cellular carrier who no longer operates under that name. Here's a tip for ya, BUY ENRON! NOW! YOU'LL MAKE MILLIONS!

It's customers like you who disgust me. I haven't worked at that abortion of a call center in nearly 5 years, but I still believe that a contract is a contract. You stand true to what you sign for. "Well, I didn't read it" That's just TFB for you, then.

All other companies will spell out their early termination fees and the proration of them. Sprint (as of my contract ending with them in 08) wouldn't prorate an ETF either.

Next time you decide to sign a contract, please read it word for word and ask questions. If the salesperson gets pushy and insists you sign without explaining what you have questions of, then he's just in it for the sale. You can find another salesperson to explain everything to you. Trust me, the new advancement in cell phone technology will still be there tomorrow and the next day, your "old and out dated" cell phone that you bought a year ago isn't going to stop working over night.

ComplaintsBoard
K
1:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Centennial Communications They don't honor their own agreement

A year ago I purchased two phones and was put on their Talk Easy Plan. I was told that once I made 12 months of on time payments, I could "upgrade" to a regular monthly plan. (Talk Easy is a weekly pay plan) So, here it is a year later, I have made all of my payments per my end of the agreement. I was told that I had to wait until the exact anniversary date in Feb. to be changed to a monthly plan. Lo and Behold, Centennial has merged with AT&T. I was told by Centennial (two weeks prior to merger) that once I called them to have my plan changed, I could then go to AT&T and switch to an AT&T monthly plan and even purchase new phones at a discounted rate. When I went into the AT&T store, I was told that since I was still on a prepaid plan, they would have to run my credit. The deposit for two phones with AT&T would have been around $1, 000! And, surprise, surprise, they had just gotten the memo the day before I showed up that AT&T would not honor this agreement that I had made with Centennial. So, I have three options, which I am upset about. 1) pay a $1000 and switch to AT&T 2) pay $500 and buy myself out of my original contract of which I still have 1 1/2 years or 3) continue with the Talk Easy plan which means continuing to make weekly payments. (This is one of the reasons that I was happy to be rid of Centennial, I am SICK to DEATH of the constant "reminder" texts and announcements when I get close to my spending limit! Not to mention the Nokia that I have is a piece of crap!) In my opinion, AT&T should take into consideration the fact that I MADE 12 on time payments and not simply go by my credit score! (Which I'll admit is poor) I am SICK and TIRED of these cell phone companies! They are robbing people blind! And are dishonest at best! I am in the process of posting this story everywhere I can to try and find someone with a similar issue! I feel that I should be let out of my contract early with no penalty, as the terms of my contract have changed by having to pay such a huge deposit!

Read full review of Centennial Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
12:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Centennial Communications legal action

So, my parent's gave me a jingle after an officer stopped out to their house looking for me. (I haven't lived there in years) Why? you ask. lemme tell ya...back in 2001, I had a cell phone through Centennial. It was stolen. I immediately called and reported it stolen. A giant bill was sent to me about a month later. All charges were made after it had been reported stolen. What do I do? I call them back, spent a couple hours on the phone. It was deemed that I should "no longer worry about it" and that it was "taken care of". guess what? They filed a lawsuit against me, did not inform me of said lawsuit, and received a judgement against me. Now guess what? Not one Sheriff's office or county courthouse has any record of this. And the best "Guess what?" of all...Centennial has NO record of any of this either. They gave me a number to contact their legal department. It's a disconnected number. So, I can't visit my parents in their state until this is resolved for fear of being arrested for their mistake. I'm a poverty level mother of three. I have been on the phone for 3 straight hours trying to figure out what the heck is going on.

Read full review of Centennial Communications
Update by Ambeur
Jan 28, 2010 1:56 pm EST

and it's me again. well, spoke with a customer care representative, she was nice and rude, recoreded every word. She told me that "Our attorneys don't speak to customers" . Then started to give me a number, you can hear on the tape right before I say, "lemme guess, 3121?" she starts to say 3121, but changes it, after I say that, to the correct number. Called the attorney, spoke to a super nice, completely helpful lady. She explained what was going on, and got the body attachment dropped. She said she can't explain why they told me not to worry about it. Not her fault, she's just doing her job. She was very upset for me. I still have to pay a bill I don't owe, but those are the kind of kicks the underdogs get. Originally, the smount was over one thousand dollars, for a bill that, if I remember correctly, was for between $600 and $700. After they get their cut, and the company gets their blood money, I'll have ended up paying about $950. Yeah, great, what a deal. I don't owe anything, and I still end up $950 poorer. Money that I don't have. I'm tickled pink to have $5. I've been off work for medical reasons. Probably won't be able to work at all anymore (they're thinking it fibromyalgia, yippee). My husband only makes minimum wage. We have three babies. What are we supposed to do? I don't live in the state anymore, because I'm a domestic violence case (I spent two years in therapy, and still have nightmares every night, it was an insanely horrifying situation). This is the last thing I need right now. Well, I suppose I could use a live grenade thrown at me less, but I digress...
Just so this is able to be posted, I will put it this way...from me, to Centennial Wireless: !VITTU CENTENNIAL!THANKS FOR KICKING THE LITTLE GUY WHEN THEY'RE DOWN, THANKS FOR DESTROYING SOMEONE ELSE'S LIFE, I KNOW YOU WON'T LOSE ANY SLEEP OVER THIS...JUST SO YOU KNOW THAT YOU SENT A PERSON THAT WAS TORTURED FOR 6 YEARS INTO A COMPLETE PANIC ATTACK AND SENT THEM BACK TO THERAPY(ya gonna pay for it?), HURT SAID PERSON'S CHILDREN(ya gonna feed them, buy the clothes they need, and pay the rent?), AND JUST TO HIT ALL THE POINTS, COMPLETELY RUINED THE DAY OF SOMEONE THAT DOESN'T HAVE VERY MANY GOOD DAYS BECAUSE THEY ARE IN CONSTANT PHYSICAL AGONY FROM A DIBILITATING CONDITION...SO, AGAIN...VITTU CENTENNIAL...and remember, karma is a total [censored]...

Update by Ambeur
Jan 28, 2010 12:38 pm EST

me again, ran out of room. does anyone have a working number to contact their legal department? Can't find one anywhere, and obviously, they don't know their own legal department's number, or they do, and they're not telling. Can anyone help me?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
I
7:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Centennial Communications Let's get a class action law suite against these jerks!

Sept 2008 I went to my independent Centennial store to use my warranty on my currety destroyed phone. While I was there trying to get my new one the customer service guy was telling me about promotiona that they were offering. Something about an internet service thing. Really didn't pay much attention. At that point I told him I wasn't interested and that I just needed a new phone. He then proceeded to tell me that he did not have the same model phone to give me, but if I wanted the one he was showing me I had to pay him a $20.00 fee. I complied and he asked me to sign a receipt. I skimmed through it, since I could barely read it, I had seen the $20.00 and figured it was my receipt after all. Not knowing he for some reason set up a 2nd line on my broken phone, yes seriously, on my broken phone. I left happy not knowing what had just happened.

A couple weeks later I got billed for a second line. I immediately called customer service and asked them why? They told me they couldn't help me because this was an independent dealer and they had no control over it. In a years time I have spent 8 hours talking to this incompetent business and their people.

After contacting the manager of the local store and faxing her everything, she told me she would take care of everything. Next thing I know I am being served for over $1, 000.00.

Trying to communicate with their attorney's office (who hasn't got a clue and told me that this is Centennial's way of getting money for nothing) and Customer Service is still a nightmare. Today my fananical institution contacted me and said that they garnished my checking account. All for a mistake someone else made.

I am currently in the process of sueing them for Pain and Suffering and have all my ducks in a row. For all of you that have been treated unfairly and screwed by this company I suggest we get together and get a Class Action law suite in motion. They should not be allowed to ignore, change their contract whenever they want, offer no help services, and have ignorant liers for employees.

Stay away for Centennial Wireless. What a fricken joke!

Read full review of Centennial Communications and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
G
G
geterdone
wewe, US
Jan 28, 2010 7:32 pm EST

Centennial Wireless are the next worldcom

http://www.justice.gov/atr/contact/newcase.htm

http://www.fcc.gov/commissioners/genachowski/mail.html

L
L
lrwtnj
Mishawaka, US
Nov 18, 2009 4:07 pm EST

I agree with you totally. Centennial Wireless is a bad place to due business. I recently went and signed up for their home phone service which was suppose to only be $14.00 a month. The catch is you can only use the phone that you purchase from them which is $100.00. It is not a cordless phone, so you can only stay in that one room and talk. I decided to cancel my service with them, because one: they sent my first bill and it was sixty dollars and every month after that it was still past $50.00. Two: my household did not feel like running to the kithchen to answer the phone every time it rang, nor did we like the fact of having to stand at the counter just to talk, (very uncomfortable). I decided to take the phone back last week, and low and behold the lady told me that I could not give them the phone back unless I paid a $250.oo cancellation fee. I was immediately upset, because I did not recall signing any contract. I would not dare sign a contract for a home phone service. I argued with the sales rep for thirty minutes and explained to her that the lady that signed us up for the service told us that there was not a contract. I am pissed off, because I know exactly what they did to scam us. While they are in the process of signing you up they tell you that there is no contract and they use a computer screen to show you the plan that you are getting. After that, they have you to sign the signature pad that's hooked to the computer saying that you agree to the selected plan. The only page that you see is the page with the plan. They don't show you the other pages. At the end they give you the phone and a receipt. When I tried to turn the phone in they printed out five pages from the computer and tried to tell me that it was my contract that I signed. I told them why wouldn't these papers be printed out in the beginning and given to me so that I could read them and them sign the paper itself? All the papers have a signature with my name but it is a signature from the computer pad. That is the scam. They did not give us a copy of these papers that have signatures at the time of signing up. If this was part of the contract, why did they not share this information by giving us a copy at that time? They tried to keep these papers to themselves because it was done without permission and done in a wrongful manner. They will not cancel our service so I think that maybe I will have to get an attorney because I will not pay $250.00 to a company that is scamming.

ComplaintsBoard
M
12:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Centennial Communications Fraud...Liars...AWFUL SERVICE ...BUYERS BEWARE!!!!!!!!!!!!!!

Centennial wireless has awful service, I was a centennial customer for 4 years and after my contract expired they still tried to charge me $250.00 early termination fee, I spoke with over six representatives and they said my contract expired and I could terminate without fees, and then I get a bill with a 250 dollar fee on it, I called the customer service dept. and they have magically created some kind of new contract extension that I was not aware of from 1 year ago! This new contract extension just happened to magically show up, when only 3 weeks ago my contract was expired.

Then when I attempted to solve the situation I was transferred numerous times to a number of incompetent, rude, paid to lie representatives. Then I was told they have no control over what the store reps say or do! Are they not all the same company? Centennial has been one huge headache, if you need cellular service, I'm warning you, dont go with the blue shirt disadvantage! Between all the misc. fees, rude and un-helpful reps, variations in information and facts depending on which incompetent person you talk to, you'll just end up with a headache and pocketbook ache, rather than a happy cellular service.

Read full review of Centennial Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
geterdone
wewe, US
Jan 28, 2010 7:33 pm EST

Centennial Wireless are the next worldcom

http://www.justice.gov/atr/contact/newcase.htm

http://www.fcc.gov/commissioners/genachowski/mail.html

ComplaintsBoard
J
6:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Centennial Communications Overbilling

I had been with Centennial Wireless for two years as of 07/2008. The company knew we were looking at other cell phone providers because I told them so in the early summer of 2008. They called me acknowledging the fact that my contract would soon be up. I was a great customer and they did not want to see me go. I was frustrated with them over many issues and I was disappointed that their office which was 2 minutes from my home was closing. Many times I would voice my complaints/concerns with this local office. I had no intentions of staying with Centennial Wireless once my contract was up in July of 2008.
It was in July 2006 that my family and I went to our local Centennial Wireless and spoke to the office manager, Dave. He assured us that within 4 months time Centennial Wireless would have a nation wide calling plan that we could easily add on to our plan. We set up 5 lines. My line would be the main account (online ID) and it was my line and e-mail that I retrieved any information about this account. I set up my cellphone number as my ID and chose a password on their website to make payments. I had numerous complaints to Dave about "roaming" showing up on my cell phone in the states where it shouldn't say "roaming". I voiced my concerns about their billing options and charges for minutes. They charge some outrageous fee for snail mail so I always paid online. Four months had gone by and no long distance plan came to fruition. I felt lied to and railroaded. Again Dave reassured me that nationwide long distance was coming I was beginning to wonder if he just "reeled me in from the beginning". Several times I paid dearly for traveling "outside the cell phone coverage". After a time, any new addition to my plan meant that I had to lengthen my contract which I was not willing to do. I dealt with Centennial patiently waiting for my 2 year contract to expire. As of 07/2008 I went with Verizon. I ported all five lines via the internet. Verizon could not except one of the cellphone numbers and gave us a new number. I believed it was due to the fact that we had to change to a new number for a few short weeks. My daughter was disappointed that she would lose her new cellphone number because it was my birth date. I was just happy that the 2 years were over with Centennial Wireless. It was after that time that I discovered that I could not get back on their website or call them to pay my final bill. When a recorded customer service asked for my cellphone number it did not recognize me and it automatically ended my call. It was in late September 2008 that I finally received a letter and bill. I believed I was being over charged. The bill was not itemized like my online statements. I could not retrieve information from their website since they no longer recognized my ID or password. I was frustrated to say the least and I decided to pay 288.91 because I have always been a responsible person.
To my shock, I received another bill in late November 2008 in the amount of 227.86. On December 13, 2008, I went to a kiosk at our extremely crowded mall several inconvenient miles from my home. They did not have a clue what was going on and sent me to their office across the street. It was at that time they told me that I did have an account with Centennial Wireless and the bill was approx. 252.86. I disagreed, stating that I ported all five lines to Verizon in July of 2008. It was at this time that the cell phone number on this account was the number that would not port to Verizon back in July 2008. I told them that all of these months I tried to get answers via phone and internet to no avail. As far as I am concerned I did not have an account with Centennial Wireless and to be honest, I believed it to be a clerical error on their part. Samantha F., retail sales manager told me that the only thing they could do was credit me $126.43 towards this bill along with any charges incurred while the 30 day cancellation process was being completed. I told her that I shouldn't owe any monies, and that I believed I was due a refund for being over charged in September 2008. I told her I never was able to see a bill and it was at this time while on her computer she discovered that all of my previous cellphone numbers were still there. It confused her to say the least. Samantha said, "I found the problem, " and stated that not only was I being charged for having this "one line" with Centennial Wireless, but that I was also being charged an "additional line" at 9.99 for a month! Vindication? Nope! She quickly credited me 3 months for that error of the additional line, but refused to see the other errors that I believed Centennial Wireless made against me. She suggested that I contact Verizon Wireless. She stated that it had to be an error on their part because Centennial Wireless always allows numbers to be ported no matter how new. After the holidays and my recovery from minor surgery I decide to get back on the band wagon. I called Verizon Wireless and was told by a representative that this number in question is consider a "prepay" ( I never owned a prepay) and that it's against FCC rules to port prepay and Centennial Wireless could not let go of the number. In mid January, 2009 I was able to retrieved a voice mail from Centennial Wireless sent to me on January 8, 2009. It was a recorded customer service person stating that they just received information that I canceled services. (Funny, I never got one of those back in July 2008) This recorded voice said they "were sorry to see me go", "they wanted to make it right", and to please call to "allow them to prove it." I believed I finally had an outlet to settle this whole matter. At this point I was very anxious since receiving another letter stating that they did not receive a "positive response" from me. How was I to get in touch with them? They offered live online chat and calling them toll free from a land line. I don't have a land line. We alone have three cellphone numbers in our own home. We have had such a hard winter it was difficult to get back out to their office by our mall. I also believed my visit to their office in December 2008 was a positive response on my part.
Now this bill is at $339.32 and being turned over to a collection agency. It states that I should pay now to avoid attorney fees, and court costs. I contacted the customer services representative from the information I received from my voice mail. The number is [protected]. I hoped to settle this once and for all. I gave them my name and account number from the most recent letter and before I could even get the young man's name for my records or speak about my frustrations I was put on hold for several minutes. I was turned over to the "bad credit" or "recovery dept." I spoke with a person named Carrie. She stated that they called my cellphone number several times to work with me. I am sorry, I only received one voice mail recording from customer service wanting me back as a customer on January 8, 2009. I tried to explained the entire situation as she talked over me. She made it difficult for me to explain my frustrations. I am sure she has a hard job, but she was extremely rude. She blamed Verizon Wireless and me for errors on our part when it came to porting this number. What do I have to do to explain how much I wanted this number to be ported! There was no error! I was put on hold for over six minutes so that she could talk to her "contacting supervisor." I asked to talk with someone else and she told me that I wasn't allowed to talk to anyone but her. She told me that they could settle at 258.77, 20% less. I stated that I have a hard copy from another Centennial Wireless office saying that I could have gotten a credited for $126.43 back in December and I refused back then due to me believing wholeheartedly that Centennial Wireless is at fault. She told me that me being offered any credit would have been completely impossible because no one is authorized to give anyone a credit but her office. Once again I feel that I am being railroaded by this company. Now I am at a crossroads. I do not believe that I owe them a dime nor a penny! I believe I over payed back in October 2008. They owe me! We have never experienced a collection agency. My husband has work hard as a Minister of our church for several years. I have the benefit of being a stay at home Mom while we both are building a home based business in leadership development/health and wellness. We are responsible people. We pay our bills. It is what God expects of us. Is it possible for Centennial Wireless to have so much control over people? What should we do? Please help us.

Read full review of Centennial Communications and 16 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
16 comments
Add a comment
Valerie
Valerie
, US
Jun 20, 2008 7:59 am EDT

I was with centennial for 6 days, I was told I had 14 days to cancel. Of the first 10 calls, 8 dropped so I cancelled the contract and went back to t-mobile, my previous provider. I received a bill at the end of a month after cancelling for almost $400 which I disputed with my credit card holder. It is now 7 months later and centennial still is not done screwing with me. I even paid the $95.86 for the 6 days to get them off my back and I still get calls saying that I owe money to them. Their customer service is the worst in any business and some of the representatives even hang up on me when they get frustrated. Don’t be ripped off - don't sign a centennial contract.

J
J
Joeweaver
, US
Jul 14, 2016 3:01 am EDT

I have been 6 days without being able to connect to the Internet with my Centennial Wireless aircard! Everyone I've spoken with at Centennial says there is a known network problem and they are working on it. For 6 days? Where are their support technicians? I think this is a ploy to get me to switch to a more expensive plan from AT&T. What this experience is doing is convincing me to go to another carrier for my Internet service. I'm not favorably impressed with the "New AT&T" and their conversion of their existing Centennial customers

G
G
gracesmom2001
Kalamazoo, US
Jul 14, 2016 3:01 am EDT

We have been overcharged for the last 2 months. We have been customers for 2 months. I want out of this 2 year contract. Help me! Who do I contact? How do I find information?

A
A
Adam
, US
Jul 14, 2016 3:01 am EDT

They are taking debits against our checking account. This is unrelated to our regular bill-paying debit which already occurred. CapitalOne Bank confirms it was Centennial; Centennial denies even though bank provided proof. We're out money - what do we do? How can this company rip people off like this? Isn't it stealing?

T
T
Tim
,
Jul 14, 2016 3:01 am EDT

I am no longer under contract (expired eight months ago) with Centennial Wireless. I switched wireless carries to Alltel, but when I tried to cancell my service with Centennial Wireless they told me that it would take thirty days before the cancellation would take effect - meaning I will have to pay for a full month of service before they remove me as a customer. Is this legal?

N
N
Nancy Metcalf
Alma, US
Jul 14, 2016 3:01 am EDT

I am signed up for paperless billing. I am not getting a notification by email that I have a bill to pay. I am not getting a paper bill either. home phone [protected] cell phone [protected].
What am supposed to do? I tried paying on line but can't so that any longer. I hope you can figure this out! Nancy Metcalf

G
G
geterdone
wewe, US
Jul 14, 2016 3:01 am EDT

Centennial Wireless are the next worldcom

http://www.justice.gov/atr/contact/newcase.htm

http://www.fcc.gov/commissioners/genachowski/mail.html

C
C
Commen Sence
lafayette, US
Jul 14, 2016 3:01 am EDT

thats a premium download! you, or someone used your cell phone to either vote for something on tv, or to get horoscpoes, joke of the day, something. You have to look at your text messages, find the short code that sent the messae, and reply with the word "stop" back to it. Its the only way to get it off, its a third party company not centennial that is collecting.

J
J
JSweat
Vidalia, US
Jul 14, 2016 3:01 am EDT

I have also been charged for service I no longer use. In an attempt to remedy this problem, I sent snail mail to the CEO and President of this company. Awaiting their response.

D
D
dprows
Fort Wayne, US
Aug 27, 2009 3:24 pm EDT

I have been with Centennial Wireless for about 14 years and worked for them for one year about 10 years ago. It is possible to have this trouble with any wireless carrier. I had many customers come in that had the same issues with Verizon, AT&T, Cingular (not part of AT&T at that time), Sprint and others. It is something that happens occasionally when dealing with large companies. I can't speak for your situation, but it does sound frustrating.

The thing that makes me scratch my head is the nationwide long distance. That is something Centennial has had since before 2006. I have had a Nationwide plan for more than 4 years now and I had Nationwide long distance for at least 2 years before that. I live in Indiana, too. It sounds to me that you may have gotten your phones at a Centennial Wireless Authorized dealer instead of one of their stores.

As far as the number goes; I checked with someone I know that works there and he stated it is possible it is listed as a prepaid number in their system. If the individual getting the numbers out of the system didn't take a number that was auto-generated, then this would be possible. Meaning if they started looking for a certain number or numbers manually they may have gotten into a block of numbers that were reserved for prepaid phones.

It is too bad you have had issues with a company I am sad to see getting purchased by AT&T (if the Obama administration will ever allow the sale to go through). I do not really have any advice for you, other than in the future make sure to keep good notes when talking to companies about billing issues.

ComplaintsBoard
R
3:15 pm EST

Centennial Communications Lied about bill

We went to Centennial to add a second line and buy a Blackberry Curve. After telling me how Sprint's service and my Treo 650 sucks compared to Centennial's Blackberry Curve, we decided to try it out. He "got us the best deal he could", but it ended up costing about $145/month. But, the bill has been $185/month. The salesman said that the $145/month was all we had to pay, and he later said it was "installation cost"? What is installation cost? And why did he not tell me before that that cost was going to be added, and not tell me it was going to cost $145 instead of $185, and I came to conclusion, so he can lie to me and get his commission.

The main reason we picked the phone was the GPS. And, by picking the phone, the GPS cost $25/month extra. But, that don't include vocal directions, which is another $5/mo. And, on top of that, the GPS hardly connects to the satellite until after you pass the street you are supposed to turn on.

My kids tell my wife that they like my Treo 650, which the Centennial salesman said is an out dated phone. It is funny that kids, who love quick and easy, like my phone more than this Blackberry Curve.

Also, the salesman, on several occasions, told us, "to be sure that we want this because they cannot take it back". I think that it such baloney because their GPS sucks, they lied about the cost of the monthly service and they are a lot more expensive than Sprint. With Sprint, fot $99/month, I could get everything. So, if I switched to Sprint on both phones on those plans, they would get a lot more for the money.

So, STAY AWAY FROM CENTENNIAL!

Read full review of Centennial Communications and 2 comments
Hide full review
2 comments
Add a comment
R
R
ROSETTA WARREN
Lansing, US
Oct 06, 2009 5:56 pm EDT

WE ARE VERY UPSET WITH YOUR CENTENNIAL COMPANY. WE FEEL LIKE WE HAVE BEEN RIPPED OFF. WE LIVE HERE IN MICHIGAN AND STOPPED INTO ONE OF YOUR STORES ON Oct.2 and give them a cash payment OF $231.96 FOR A CONTRACT.WE WERE VERY UPSET WITH OUR PLAN OUR PHONES WERE NEVER ACTIVATED UNTIL oCT. 3. FOR OVER 20 YEARS BOTH MY HUSBAND AND I HAVE HAD PRE-PHONES. I WANTED BETTER COVERAGE AND I HAD RELATIVES TELL ME TO GO TO A CENTENNIAL.WE WERE LIED TO ABOUT ALL THESE HIDDEN CHANGES. ON TUESDAY OCT6 we returned the phones and wanted our money AND WAS TOLD WE HAD TO WAIT 15 DAYS FOR A CHECK. YOU WANT OUR MONEY UP FRONT . OTHER STORES WOULD GIVE YOU A FULL REFUND THAT SAME DAY. MY HUSBAND AND I ARE DISABLED. WE ARE LIKE I SAID ARE NOT WAITING 15 DAYS TO HAVE A CHECK CUT I EXPECT A CHECK IN THE MAIL BY NEXT WEEK. WE WILL PURSUE YOUR POLICY OF THE 15 DAY DELAY OF REFUND WE WILL GO TO OUR ATTORNEY GENERAL. LIKE I SAID WE ARE GOING BACK TO PRE-PAID PHONES. R.WARREEN

C
C
cliffbrad
Battle Creek, US
Feb 23, 2009 9:46 am EST

Please do not turn your old cell phone into Centennial wireless I was ripped off for my old Nextel Phone. I canceled my contract with them 3 days later they made me pay $135.00 and did not give me my old phone back or gine me the $100.00 turn in fee for the old phone.

ComplaintsBoard
V
10:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Centennial Communications Bad service

One of my friends and I had been long time centennial customers, both over 9 years with a total of 8 lines. Years ago Centennial offered professional service with not many issues but that has changed tremendously. The last 5 to 6 years have been terrible but I didn't want to change because of the free incoming minutes thinking that would make a huge difference (I switched 3 months ago and always have extra minutes so it was a bummer I didn't switch years ago, I have 5 phones on our plan too). When we go into the local offices the service is almost non-existant, when you call customer service they are usually unwilling to help and many times outright rude. I started testing different situations and acting ignorant of things and every time I would be lied to. I would then let the rep know I knew the situation or laws concerning the circumstances and they would try to turn it on me when they were lying. It is like they are trained to lie to the customer. My best friend who has been with them for 9 years is switching when her contract ends in 2 months, she has 5 phones too.

I have had many issues including charges for calls not made (that there is absolutely no use in trying to argue because you can't prove it), problems with service, and the 30 day cancellation notice they "require" but don't bother to tell you anything about it until you port your numbers. Now my main issue is that 2 of the 5 phones we had were still under contract, both had about 10 months left. I keep getting calls from Centennial but it is a recording everytime. I have called the local offices and the customer service letting them know I will not pay the $500 they want me to but I keep getting those calls. I consider Centennial to have broken contract long before me due to their lack of professionalism and terrible service. When you sign up you are guaranteed all this wonderful "blue shirt advisor" service and this was long ago lost so my contract should also be void. I have gone into the Beaumont, Texas office 3 times with my infant and have to wait in a line of 6 or more customers with ONE person at a desk helping so the wait was usually 30 minutes and more. Try that with your two year old. If I did call the customer service center they would tell me I had to go into the local branch so it was just an endless cycle.

I have written the president and let them know I would be willing to pay a pro-rated breach of contract fee but I will not pay what they are asking. I was with this company for over 10 years and they go enough of my money for service that wasn't worth one tenth of what they got. I got empty promises and they gots lots of dollars. That is just unacceptable int he business realm. They need to stick to their part too if they expect us to stick to ours.

I do realize it may affect my credit for not paying this but honestly I have zero negatives on my credit and this one won't hurt it enough to matter and it won't affect my husbands anyway. So, just consider all this if you are planning on Centennial as your carrier. The carrier I now have has been unbelievable. I have been with them 3 months and I just never knew issues could be so easy to resolve. I just call and the rep takes care of everything, I don't even have to wait to be transferred to another person or go into the office or any of that. They don't even question me like I am on trail, It is awesome!

Also, Centennial is the ONLY company to require the 30 day notice thing. Every other company doesn't do that. It is another way to rip off would be loyal customers. So, be careful and do the research first!

Read full review of Centennial Communications and 5 comments
Update by Valerie
Aug 04, 2008 2:37 pm EDT

UPDATE: California court ruled that it is unlawful for Sprint to charge early termination fees and ruled they must pay back the fees they charged in the past. GOOGLE it and you will find lots of info on it. It should be illegal. We should have a choice and if the customer service stinks we can leave and that way these companies would go back to the way it should be where they treat people like customers, NOT prisoners.

If you are considering Centennial wireless as your carrier or if you are experiencing problems please read this. We need to work together to take companies like this down and get them to run an honorable business or close down. Businesses should not be allowed to operate dishonestly and unfairly no matter what kind of contract they think they have us under. It is unprofessional and unacceptable.

I started using Centennial wireless as my carrier over 9 years ago. I learned early on to start asking questions because they are not going to volunteer any information that gives them an advantage of you not knowing. The "trusted blue shirt advisor" is a joke. The customer service is terrible. I have gone into the Beaumont, Texas location several times and had to wait, with my infant, for long periods of time with lots of people in line and one to two customer service reps available and they usually can't do much of anything except "put in a request" or "put in a service order" etc. I have been overcharged more then once with nothing I can do about it because I have no proof other then my knowledge that I didn't call someone 31 times in a row minute after minute consecutively to be charged extra minutes on my bill. So, mistakes happens and life goes on but lies and deception are NOT acceptable.

I think we need to have them sign a contract with our contract to make them stick to the service they promise which is totally a joke. Once they have you under contract they really DON'T care, they think they have you under their control. People, don't fall for it. We have laws to protect us and this contract stuff isn't in blood. If they are not keeping their part then the contract is null and void. Let us fight this fight with integrity but fight we should. This company needs to have a class action suit filed against it. I am personally bringing mine to court if Centennial doesn't step up and take responsibility for their actions. I really don't even care about winning or losing, they cannot hurt my credit enough for it to be an issue, it is about what is right and a company should not be allowed to get away with the kind of lies they do, PERIOD!

Years ago I asked my rep about all the surcharges we were paying. I was told they were a federal/government mandated charges and all phone companies charge them. So, stupid me trust my company. Lots of time goes by and I ask again this time asking for details about each of the three charges. They give me a long spill and let me know they are all Federally mandated or required fees. I again believe them. Then when talking to my sister about her phone bill for the same number of minutes and phones I wonder why hers is so much less then mine? We go over it and she tells me she doesn't have those kind of fees. Only a small amount not near the percentage of mine. HMM...I call again. This time calling and asking for a supervisor. They again inform me what I have always been told...same garbage...these are required BY LAW this time. They make it sound even better. My husband keeps telling me to get another carrier but I keep telling him they all have these kind of fees because that is what we have to pay due to government charges. I did try and call one of the carries but they told me they couldn't tell me what the fees were because they vary by state so I never could verify the cost difference. I cannot tell you how many times exactly I asked about these fees but it was at least 5 times over the years, probably more.

Finally this weekend a friend comes down from upstate. They are telling us about their Sprint plans and how good they are. My husband gets me to call them and I ask them about their fees. They tell me it is Sprint's charges to recoup some of the Federal line charges they have to pay the government and that they are not mandatory but part of Sprint's fees they choose to charge. This info is even on their brochures. They were upfront and honest about these fees and not trying to lie to just get you to sign up. I am so angry at Centennial I call them again acting like I don't know that these charges are not law and ask about the fees and surcharges. They again tell me the same lies. EVEN when I come and ask "Are these Federally mandated charges required by law" and they state YES! They don't bother telling me the truth. I call again the next day another rep tells me the same info, I even got the names of the reps. I call my local office the next business day and ask for the district guy whose name is Robert or Bob Patterson. Of course, he is in a meeting, which is always the case when I call. So, I ask for the next to him as far as management. They go to get her and find out she is "in a meeting" HHMMM, how convenient.

I then go on to explain my issue and the rep then tells me to look on the back of the billing page which states what these charges are. EVERY time I have called they have never pointed that out, NEVER. Only this time when I let him know I knew the truth. They could have pointed that out years ago, or whenever thy decided to finally disclose that on the bills which I know wasn't always there over the years. They could have told me that when I called instead of making up lies. I really don't care if it is on the bills. The truth is they will out and out lie to you if they think you don't know. It is a fact. I told him what I was doing and how I was going to handle it. IN COURT! I did give him the info that if they wanted to call and deal with this as an honorable company should I would not bring it to small claims, but they would have to start telling the truth to the customers. I am sick of companies thinking they have you in a corner if you sign your name, well what about thier agreement! They need to keep thier word! I have not heard back and don't think I will but I will do all I can to fight this injustice. It is not right and a company needs to act responsibly!

So, I call the retentions department to ask them to cut off my phones and let them know that I am switching. They of course inform me that two of my lines have contracts, I of course let them know I don't care. They then go on to inform me (this is rep LYNN CC88 by the way) that I have to give them 30 days notice and will be billed for another month. YEAH right. She tells me that is in the contract. I tell her they don't inform anyone of that when you are signing and she informs me it is not their place to read it to you. BUT, they don't give you a chance to read it when I last signed for those on their little screen. I had to read it later. It wasn't in front of me and they are not idiots. They know we don't have time to sit there and read all the tiny legal stuff so we aren't going to bother, we are going to trust them to tell us the details. This is unknown by MOST Centennial customers. My friend who WAS with them for 11 years until today was told that and let them know they can jump in the lake in a nice way to put it. IT is their responsibility to let you know that when you sign up so you can be aware of that. OH, and by the way, you need to know that Centennial is the ONLY company who pulls this one. They take 2 minutes to turn on your phone and 30 days to turn it off! HHMM, try not paying your bill and see how fast they can turn it off. She also told me that the fees were mandated until I let her know I knew the truth and at that time she came up with reading it on your bill and told me I was trying to put words in her mouth when she stated it without me saying anything! It was such a joke!

There is nothing about this company that represents any type of service. It is ridiculous that these cell phone companies think they don't have to stand by anything they tell you or even consider treating you like a customer. To them we are prisoners and that is what they treat you like. I refuse to pay the last bill and I refuse to pay the 2 contract amounts. They refused to keep their part of the bargain, I refuse mine. They broke theirs first so it made mine null and void! They will lie if you call them, they will not give you any kind of "blue shirt advisor promises" they advertise and they will rip you off!

Here is a partial list of fees that NO other carries charge you for which Centennial adds to your bill as an option which none of the other companies do to this degree:

Caller ID, Voice Mail, Detailed billing (all the other companies think this is a joke), Call waiting, Ridiculous Texting and Web charges, and the extra month of paying even when your phone is cut off or ported AND the list goes on!

Please use wisdom. If you decide to start fighting for your rights keep logs of names and employee numbers, times, dates, and all info you can. Record conversations. I have the lies recorded but I really cannot be sure if I can use them in court of not yet. We will find out, but it couldn't hurt to try. If you have friends or know of names of past employees you can possibly have them as witnesses in court, at or against their will. There are many angles you can come from. Keep it clean and legal. You don't need loopholes, just truth.

I am not lawsuit happy at all. I just believe companies should have to keep their word as we should keep ours but it can't be a one way street. If you need any help or more info I am willing to help out. I have gone to court against two companies in the past, one a smaller local company and one was First USA bank, I won both cases on my own without a lawyer. Don't fear. You have truth on your side and that is what matters. The web has huge amounts of info on how to handle a small claims suit and it is only around $20-$25 in most states. All companies also have to disclose any legal info like presidents of companies and addresses to send legal work to etc. I was told today that Centennial's president is Phil Mayberry and there is much more info on this company you can get for whatever you need legally, just do the homework.

I have a lot more that has gone on in the years but I tried to condense it for sake of reading time. If you have any witnesses that were with you when you asked questions or were lied to that is really helpful. I have two times where I had a person with me who isn't a family member, and they witnessed what was told to me and one was lied to too. Keep that in mind. There are lots of complaints about Centennial and how many more that people don't take time to voice like this?

The unhappy X-customer,

Update by Valerie
Oct 02, 2008 3:12 pm EDT

Apparently in the 2- year contract we signed it stated that we needed to give a 30-day notice to cancel. Well our contract was fulfilled and we ported our numbers 2 days after it expired.

Well now Centennial sends us a bill for Sept - Oct for services we can not even use becuase our numbers were ported to our new provider. And they won't remove the monthly charges becuase of thier 30 day notice. I think it's BS that you pay these companies so much money every month and then they won't even credit you one, especially since we can not even use it! And what peeves me the most is that I had done thier online chat and went to thier local office before we switched to inquire about switching since this was our 1st cell phone account and i was not sure if we needed to do anything special and not once did any one find it necessary/helpful to 'remind' me of this 30 day policy that's stated in a contract that the terms were up on anyways.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
G
G
geterdone
wewe, US
Jan 28, 2010 7:34 pm EST

Centennial Wireless are the next worldcom

http://www.justice.gov/atr/contact/newcase.htm

http://www.fcc.gov/commissioners/genachowski/mail.html

I
I
ihateliers
Muskegon, US
Nov 06, 2009 7:31 pm EST

We all need to just sue Centennial! Let me know if you are interested.

E
E
Eric S. Doeden per; Diane Smith
Westminster, US
Sep 07, 2009 10:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is Eric S Doeden again because I told you the wrong phone number of the phone that won't charge. This other number is [protected] AND IS the Samsung that I told you wouldn't charge. Again I'm informing you of this per Diane Smith of Westminster, South Carolina.

E
E
Eric S. Doeden per; Diane Smith
Westminster, US
Sep 07, 2009 10:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This isn't really your fault as to what happened with my phone from Samsung but I would like you to send them an activity sheet about how often or how long that it has been since I used their phone. When I first received it, the phone worked well enough but after a while it would no longer charge and I couldn't use it anymore. However I have photographs on the phone that I want downloaded and I can't do that when the phone won't charge. TELL THEM THAT I WILL EXPECT THEM TO REMEDY THE PROBLEM SO I CAN DOWNLOAD MY PHOTOS.

A
A
Angela
,
Aug 15, 2008 10:33 pm EDT

I looked this info up to see if anyone else got hit with this "30 day notice" charge. I called to complain and was told the same as you. It's in the contract. It's not their fault I didn't read it. My husband and I even complained about the phones offered (this was our main problem) and said (about 2 mos. prior to switching companies) that if they couldn't offer us a phone more suitable to our need, that we would switch. Because we didn't officially say we were switching, it didn't count (even though each complaint was registered on the computer). I was 2 years out of a contract and had been with Centennial for many years. I still got charged the final 30 days. I did speak with retention and the rep did bring my service down to minimal service (no extras) which did take about 40-60 off the bill. I just really felt betrayed by a company that I had faithfully done service with for many years.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Centennial Communications customer service

Phone number

732-556-2200

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Centennial Communications?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Centennial Communications Customer Service. Initial Centennial Communications complaints should be directed to their team directly. You can find contact details for Centennial Communications above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Centennial Communications. Discuss the issues you have had with Centennial Communications and work with their customer service team to find a resolution.