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My loan was taken over by Cenlar from Taylor, Bean, and Whittaker. They sent me a letter telling me that and said they had included a temporary coupon to make my payment. No coupon was in the envelope. I made a payment to the payment address with the new account number on it and after two weeks it has not been cashed. I have tried to reach them by phone for over a week and all I get is a busy signal. This is a very frustrating situation! I fear they will soon say I did not make a payement and injur my credit rating! What a lousy way of doing business!
The complaint has been investigated and resolved to the customer’s satisfaction.
I just saw my auto withdrawl from the bank and was charged 300 more than my normal payment. On the phone now to see what is going on. My insurance was cancelled and had to be re-instated. Can something be done about about this company?
I am in the same predicament as all of you - a TBW transfer (I never had a problem with TBW) and multiple screw ups with Cenlar-unable to reach them, not cashinig checks when sent (I made a stop payment after they had not cashed the check after 15 days - I could go on forever.
The latest screw up is the escrow account. All of my taxes, insurance, etc is due between October and December. NOTHING requires payment until October of 2010. However, Cenlar is now RAISING my mortgage payment $86 PER MONTH because, in their words, "your escrow balance is low" - Ok, but nothing will need to come out of it until Oct and my taxes in the city only increase by $34 per year. Frankly, I see them hogging the escrow money to gain interest and try to make more money on their part at my expense. I have already contacted my mortgage broker to find me another loan with a different company.
Frankly, I think Cenlar is the most unprofessional, unethical and likely illegal mortgage company out there and we were thrown to them by the SEC (who shut down TBW). I enourage every one of you to contact your attorney general in your state and file a formal complaint - until the masses are heard, this company will continue its illegal and immoral business practices
We have to come together to fight this and file a class action lawsuit against them
Cenlar took over my mortgage from TB&W also. This happened in September. As of NOVEMBER 17, 2009, I have not received a payment book and I have not seen one detailed statement concerning my account from Cenlar! No payment book and NO STATEMENTS!
IT HAS BEEN FOUR MONTHS!
All of my calls go unanswered as do my emails.
Cenlar is the most disgraceful business I have ever encountered! They are incompetent on all levels.
We need to start a class action lawsuit NOW!
I am as your guys, one of the TB&W transfers, I found out another lender and paid off my loan last month, however Cenlar hold my Escrow around $4000 and didn't refund back, Per their website, they refund the check to me 10/15, unfortunately I didn't receive anything so far, no way can call them to find out what's going on for my Escrow money.
Here is where I see a scam from Cenlar. I am one of the TB&W transfers.
So I get a letter saying my check for August was never used and they are cashing the check for my August payment in 3 days and sorry for the inconvienience. 3 days is a little more than an inconvienience to tell me im making two mortgage payments within a month.
I called the bank and the payment was made in August. I called Cenlar and the assclowns tell me "sorry sir we will take care of it." What scares me is how many people have fallen for this screwup/scam, will they get their money back, and was my credit hit for a 3 month late payment?
They sucker enough people and even if they give the money back at the end of the year they made a nice chunk of interest.
I called the number in my welcome letter and got through within 5 minutes. They told me there are 3 numbers to reach them.
[protected], [protected], [protected]
They told me there were problems with getting enough phone lines into their building to take the influx of calls at first but has been much better within the past week or two. Anyone who needs to contact them THESE ARE GOOD NUMBERS!
Hope this helps.
copy and paste this into your browser...
http://www.njleague.com/DirectoryFiles/Members/Cenlar.pdf
It has all the contact info for Cenlar you will ever need! I am pasting this contact info on every discussion board that I can for people just like you. If nothing else it makes me feel better because I am in the same boat as you. We are being held hostage and everyone needs to e-mail these jokers and let them know how we feel. Good Luck.
CENLAR is horrible! What legitmate company removes all contact informationf from their website? Not only has their contact information been removed from their website, they send a letter intoducing themselves as your new lender with a contact number that rings busy! The government needs to investigate this sorry excuse for a business!
U r screwed if your loan is thru Cenlar!
My loan sold to them from Fairway Mortgage as soon as we closed!
Not any correspondence from them in 18 months!
No response to all my letters!
Call and on hold for 2 hours and no one answers!
They will report negative to credit bureaus!
Nothing u can do !
Thank God my loan sold to new company 3 months ago but just found out this week!
New company so nice and explained everything and what to do to be caught up!
Hope your loan is sold!
I totally agree. I had CitiMortgage and they gave it to Cenlar. Nothing but problems.