Menu
CengageBrain Customer Service Phone, Email, Contacts

CengageBrain
reviews & complaints

www.cengagebrain.com
www.cengagebrain.com

Learn how the rating is calculated

1.6 7 Reviews

CengageBrain Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With CengageBrain's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of CengageBrain. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CengageBrain reviews & complaints 7

Sort by:

Newest CengageBrain reviews & complaints

ComplaintsBoard
R
11:33 am EST

CengageBrain Questia

On 14 November you withdrew my regular annual subscription via paypal. Then 10 days later you announced that you were closing down questia within the month.

Surely charging a one year subscription for a service you knew would only be available for a month is not right.

My email is. I am naturally disappointed to lose your excellent service. Can you please refund me for the payment I made to you on 14 November.

Yours sincerely
Robert Bud

Read full review of CengageBrain
Hide full review
ComplaintsBoard
D
5:44 pm EDT

CengageBrain cengage (bird) brain

Right from the beginning there were problems. There is not ONE thing about this product that is easy, user friendly, cost-effective, - not one GOOD thing about Cengage BIRD Brain. Honestly, if you know your professor is going to be using this- TAKE ANOTHER COURSE. Switch schools, skip town, relocate, do whatever you have to do to avoid this. It's absolute garbage. The fact that I paid $190.00 for this completely blows my mind. I purchased the bundle for my course, without receiving an access code. (Another note, between the access codes, course link, course codes, and God-knows what else... you don't know what's what. The sight is too busy, too many terms, very confusing. Not user-friendly AT ALL. Even for the phone addicted, socially inept millennial. ) I had to call customer service, be put on hold for over an hour, JUST to gain access to the products that I PAID FOR. After that, I thought everything was solved. I continued with my work, homeworks, etc... So last week I walk into class and see two young men at the front of my lecture hall. I find out they are representatives from Cengage because apparently a mistake was made and the entire course (multiple sections, 500 students in each) had been working out of the WRONG course on Cengage. So we had to migrate to a new microsite. So as these idiots are terribly explaining what they did wrong, students who were frustrated (like myself) wanted some questions answered. Some people were being asked to pay for the course again when trying to enter the new microsite. And to my absolute shock, these poor kids who just wanted answers, were being attacked by one of the cengage guys by throwing $10 Panera and Chipotle gift cards for the "inconvenience." Gee, thanks Cengage, this is really going to make up for the money and time you cost me this semester. $190.00 product that doesn't work, or a burrito? I'll actually just take a product that works, thanks. I had to call customer service AGAIN because they were asking me for an access code to enter the new microsite, which I wasn't given from day 1. I was so frustrated. I was on hold again for an hour and 37 minutes. You guys, one college student to another- please please avoid at all costs. Terrible, TERRIBLE experience. And I'm a senior so I've pretty much seen it all.

Read full review of CengageBrain
Hide full review
ComplaintsBoard
M
11:59 pm EDT

CengageBrain cengage webassign

Trying to log in has been a nightmare! I was on hold for over 78 minutes only to finally get through and get a recording that stated that you were closed and go through the website which I already did and also led to NO answers.

copied and pasted from http://www.webassign.com/contact-us/
"Support Hours
Call us anytime! We’re here 24/7"

I've gone through circles with forget user name and forget passwords since it would not accept my log in info. I think I may have created a second account which I was able to get on but then I would have to repurchase the book with the access so that didn't help. I tried to link the account but that didn't work. I've filled out the online form for a paypal refund but I don't know if it will get done.

It has been very frustrating to have a lot of homework that has to be done on webassign spending all night just trying to log on and wasting over 78 minutes of my very limited minutes on my phone plan only to not get any help.

Case Number: [protected]

Read full review of CengageBrain
Hide full review

Is CengageBrain legit?

Our verdict: Complaints Board's review suggests CengageBrain is mostly legit with an 71% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 14% caution is advised. Before engaging with CengageBrain, reviewing user feedback and how CengageBrain addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with CengageBrain. Trust, but verify.

CengageBrain earns 71% level of Trustworthiness

High Trust Suggestion: CengageBrain evaluated with 71% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

Cengagebrain.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cengagebrain.com you are considering visiting, which is associated with CengageBrain, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for CengageBrain have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

CengageBrain website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • CengageBrain's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 14% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the cengagebrain.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • CengageBrain protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to CengageBrain. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
N
12:19 pm EDT

CengageBrain owlv2 and customer service

Absolute crap. Buggy, glitchy and laggy software that costs students of teachers that use this software grades due to the software's total inability to work on operating systems newer than Windows XP. And only to add to this problem, Cengage's customer service is absolutely terrible. Not only are the people who respond to your inquiries rude, unhelpful and nearly completely unable to do anything, they additionally take ages to respond to your queries. Do not bother with this service and simply find better alternatives.

Read full review of CengageBrain and 1 comment
Hide full review
1 comment
Add a comment
J
J
Josh Savard
, US
Sep 08, 2016 9:20 am EDT

Everything above is accurate. Might as well just take the 0 on homework and save yourself hours of frustration.

ComplaintsBoard
C
11:39 pm EDT

CengageBrain book rental

June 6, 2016 trying to return a book. Book is 2 days late, and they won't let me extend the due date, trying to charge me full price for a new textbook at an additional price of $252.96. Book is currently being sold on Amazon for $36. I want to return the book, the site states you need a return label to return the book, but won't let me print a return label.

Read full review of CengageBrain
View 0 more photos
Hide full review
ComplaintsBoard
C
12:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CengageBrain terrible customer services and business practicies

One of the worst scenarios that can happen to college students is shopping with these guys. They are professional scammers. I ordered a book for rent for a semester one year ago, I did choose the option "rental", but when I received the item, it said I "purchase" the book. So I was charged with the full amount for the book. I thought, alright, I'll just keep it. After the rental due date had passed, they "fined" me for not returning the rental. I argue for my standpoint of their mistake, they still forced to fine me, but they said I could keep the book, otherwise, I would need to pay the shipping myself. So I thought, alright, I'll keep it. One year later they still accuse my for not returning my rental. See the problem with Cengage Brain? They're EVIL. No need to put up with these guys, ask them to go to he!

Read full review of CengageBrain and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Josh Savard
, US
Sep 08, 2016 9:15 am EDT

After purchasing the online etext for 110$ish... nothing. It has since been over 24 hours and they have not given my access yet, even though I received an email saying they did. I have now been on hold for over an hour on their customer service support line, and have yet to speak to a person. Needless to say, I feel very angry that as a customer I am being treated like trash. This is really starting to piss me off, and I urge any and all professors who might assign this to their students to reconsider, as they truly are an evil company. 0/5 stars.

ComplaintsBoard
D
1:58 pm EST

CengageBrain sold me cr%p

So Im a college student, and i tried to buy an e-textbook from this website. But the software that they give to use it flat out dose not work. It was poorly designed and programed, and it does not work with updated browsers.

Im pretty computer literate and I tried for 4 days calling them to get tech support, but nobody had any idea how to work the software. So finally I just called and canceled my order. After wasting several hours of my life on the phone with them, mostly on hold.

Im pissed because they had no problem selling me a product that they obviously didn't inspect.

Any educators out there shouldn't use there products because dealing with them is an expensive nightmare. Can you afford to wast a school week on something that wont work?

Read full review of CengageBrain and 2 comments
Hide full review
2 comments
Add a comment
E
E
Eiiii
, US
Nov 12, 2018 6:51 am EST

Worst experience ever! They made me pay $11 for the shipping to return my book because that's how their policy works. Never buying here again.

G
G
gail nicholls
Middleton, US
Mar 26, 2013 3:39 pm EDT

I was charged $167.00 for a book I never ordered nor received. NO ONE signed for a book supposedly delivered to a random address. When I called I expected an easy refund. NO they were ignorant, incompetant and purposely trying to anger me. Horrible company, horrible employees. DO NOT BUY ANYTHING from CENGAGE.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CengageBrain customer service

Phone number

+44 126 434 2932

Website

www.cengagebrain.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CengageBrain?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CengageBrain Customer Service. Initial CengageBrain complaints should be directed to their team directly. You can find contact details for CengageBrain above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CengageBrain. Discuss the issues you have had with CengageBrain and work with their customer service team to find a resolution.