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1.1 31 Reviews

CellularOutfitter Complaints Summary

0 Resolved
21 Unresolved
Our verdict: Engaging with CellularOutfitter at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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CellularOutfitter reviews & complaints 31

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ComplaintsBoard
T
7:35 pm EST

CellularOutfitter 3a fast charging tough design heavy duty charging cable 1.5m / 5ft usb-a to usb-c, black and customer service issues

The product I purchased did not charge my phone at all. This occurred when I received the product on Monday, November 28, 2022.

In contacting the company, Cellular Outfitters did not follow through on what was posted on their webpages for this product. In fact, the company presented contradictory information on their website concerning guarantees and returns.

On a "Why Buy from Us" link, it states:

"As you can imagine, we’re telling you all of this because we did just that—we created a business that balances great prices with top quality. At CellularOutfitter.com, there is no roll of the dice. We got rid of the dice altogether and replaced them with a 100% Money-Back Guarantee and a lifetime warranty on all products (including your 3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB-A to USB-C, Black). Now you’re playing with house money."

When I purchased the product, on its webpage within the "Add to my Cart" box was an icon/graphic stating "90 day return policy"

And yet, their response to my initial complaint was only to offer a discount for a future purchase.

My response back to them is pasted here:

To:CellularOutfitter, [protected]@cellularoutfitter.com

Tue, Nov 29 at 6:52 AM

Micah,

When I purchased this item on Thanksgiving Day within the "add to my cart" box stated very clearly a "90 day return policy". I find it very suspicious that when I checked the webpage again this morning, after receiving your email at 3AM Eastern, that the "90 day return policy" has been removed. There is a space in between "Lifetime Quality Assurance Warranty" and "110% Low Price Guarantee" where that "90 day return policy" graphic was present as of yesterday, Monday, November 28, 2022 and the day I purchased the product.

Your "Why Buy From Us" link states this as pasted below:

"As you can imagine, we’re telling you all of this because we did just that—we created a business that balances great prices with top quality. At CellularOutfitter.com, there is no roll of the dice. We got rid of the dice altogether and replaced them with a 100% Money-Back Guarantee and a lifetime warranty on all products (including your 2.4A 3.3FT Fast Charging USB to Type-C Heavy Duty Charging Cable, Black). Now you’re playing with house money."

Why is this not being honored? The product sent to me does not function as advertised. The response to my concern is inadequate. And, at best, the various information contained on your website concerning guarantees and return policy is contradictory and misleading.

Thanks for your prompt attention to this matter.

Tom Helmer Order # 4154005

==========================================================

Here is the address to the specific webpage:

https://www.cellularoutfitter.com/collections/motorola-moto-g7-power/products/3a-fast-charging-tough-design-heavy-duty-charging-cable-1-5m-5ft-usb-a-to-usb-c-black-hr-dc6-bk

==========================================================

(Posted on their website)

"WHY BUY FROM US?

X

"There are literally thousands upon thousands of discount websites out there, and most are unreliable. When we first started business 16 years ago, we noticed that discount shopping online was like rolling the dice. Sometimes you got lucky and received a quality product. More often than not, however, you spent hard earned money on an inferior product that showed up too late and didn’t look like it quite did in the picture.

This got us thinking. What if we could tilt the game in favor of the shopper? That is to say, what if we could create a business that satisfied the need for really low prices AND high quality?

As you can imagine, we’re telling you all of this because we did just that—we created a business that balances great prices with top quality. At CellularOutfitter.com, there is no roll of the dice. We got rid of the dice altogether and replaced them with a 100% Money-Back Guarantee and a lifetime warranty on all products (including your 2.4A 3.3FT Fast Charging USB to Type-C Heavy Duty Charging Cable, Black). Now you’re playing with house money.

Wondering how our prices are so incredible?

Glad you asked. Due to the leverage we’ve built with our manufacturers and distributors over the years, we’re able to get the best timely products in bulk at deep discounts where we’re able to pass on MASSIVE savings to you. It’s that simple.

We keep margins low and pass savings to you. How? When your friends ask about your 2.4A 3.3FT Fast Charging USB to Type-C Heavy Duty Charging Cable, Black, you can happily tell them about us. If they buy from us, then the money we save from selling in high volume is returned as savings to people like you. You're happy, we're happy. It's a win win."

----- Forwarded Message -----

From: Cellular Outfitter Support Team

Sent: Tuesday, November 29, 2022 at 03:05:45 AM EST

Subject: Re: Order 4154005 confirmed

Micah replied

Nov 29, 12:05am

You're welcome,Tom.

Please don't hesitate to reach out to us if you have any concerns regarding your order.

Here's a 30% discount code for your future purchase (applicable on all eligible items): Micah30

You may share this promo code with family and friends!

Thank you for choosing Cellular Outfitter, have a wonderful evening!

How would you rate my reply?

Satisfaction Rating Icons

Cellular Outfitter Micah

Cellular Outfitter | Irvine, CA

This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s) please note that any distribution, copying or use of this communication or the information in it is strictly prohibited. If you have received this communication in error please delete the email and any copies of it.

==========================================================

Tom Helmer sent a message

Nov 28, 7:43am

To Cellular Outfitter,

I appreciate the quick turn-around in sending out the order # 4154005. I received it this morning at my home in New Jersey.

3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB - CellularOutfitter

3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB-A...

Product Description 5 Feet in length Charges phone and tablets 3 amp output for fast charging Never be without a...

Unfortunately, it does not charge my Motorola G7 Phone. It physically connects, but there is no charge being transferred into the phone. I tried charging via a wall outlet. I tried charging via my laptop. Neither method worked. I am attaching photos below.

What is the process for returning this to your offices in CA and I would like a full refund.

As quoted on your website: As you can imagine, we're telling you all of this because we did just that-we created a business that balances great prices with top quality. At CellularOutfitter.com, there is no roll of the dice. We got rid of the dice altogether and replaced them with a 100% Money-Back Guarantee and a lifetime warranty on all products (including your 3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB-A to USB-C, Black). Now you're playing with house money."

Thanks for your assistance with this request.

Regards, Tom Helmer [protected]

On Thursday, November 24, 2022 at 11:10:11 AM EST, CellularOutfitter wrote:

This is your confirmation that you've placed a super awesome order with Cellular Outfitter!Please take a few seconds to check over this information to make sure everything below is correct. We don't want there to be any problems with your order getting to you!If you have any questions or concerns simply reply to this email and our customer service team will reply within a few hours. We want to make sure you are completely satisfied with our product and overall purchase experience.

Order Confirmation

View Order Status >

Order # 4154005

November 24, 2022

3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB-A to USB-C, Black

3A Fast Charging Tough Design Heavy Duty Charging Cable 1.5M / 5FT USB-A to USB-C, Black

HR-DC6-BK

× 1

$12.99

Subtotal $12.99

Standard Shipping (3-8 Business Days) $6.95

Total $19.94

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Cellular Outfitter

18535 Gale Ave

City of Industry, CA 91748

Desired outcome: Full return and refund of the product and acknowledgement of inconsistent policy posted on their website.

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B
8:37 pm EST

CellularOutfitter missing part of order, no response

This company should be avoided like the plague as they have no viable customer support system, and I still don't have a complete order. Ordered another case from HD accessories which was shipped today.

I'll dispute this charge with my bank if I don't get a response by January 2nd

Pathetic and bad customer service, stay away from this company if you value your money

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L
4:25 am EST

CellularOutfitter too expensive shipping cost

this company has the worst service.
I had no idea about the shipping cost until I paid the money for my order. It's not really fair. It was very expensive and I didn't expect I would spend so much money on shipping. Two simple cases. My order shipping cost me more that the order itself. Just unbelievable. I wrote them to cancel my order, but they keep ignoring me. Well, it's very unprofessional, what else can I say?

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A
AnotherVictimHere
, US
Sep 13, 2019 1:53 am EDT

Ran into the same thing and cancelled the order - luckily they eventually did. They basically hide the shipping costs throughout the entire shopping and ordering process, only to reveal the shipping cost when they charge your credit card for the order - very underhanded!

Their shipping charges are buried in basically one mention across their site documentation and basically nowhere else.

On the positive side, their sneaky practices smoked out the horrible customer support of CapitalOne when I attempted to have them block the charges. Thank you for that Cellular Outfitter, for exposing another company that is just as crummy as you guys!

ComplaintsBoard
C
11:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CellularOutfitter missing part of my order

I ordered three pieces from cellular outfitter . I received two of the three, missing the most expensive piece. I have tried repeatedly to have them resolve this with no avail. I paid for three pieces, the packing slip indicated that everything was there but there was one missing. I am now going to call y credit card company and file a complaint but I will never ever do business again with this place.

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J
5:43 am EDT

CellularOutfitter High delivery rates

Dishonest people. High prices for shipping.
No rates for this. You have no idea how much you will have to pay for the shipping until you put the information about your CC without any opportunity to cancel your order. Because it's too much. The delivery from them to my door would cost 60 dollars. Crazy rates. Do you deliver orders on a golden plate or what? Or your couriers are celebrities?
Terrible. Won't order anything until you fix everything. Don't be so greedy. You can't earn all the money in the world.

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B
6:27 am EDT

CellularOutfitter Refund was not received

Ordered an item from www.cellularoutfitter.com and received it in a timely manner but the item was damaged, so I immediately contacted customer service and asked for a replacement. They said that they don't do replacements and offered me a refund. They seemed nice and refund offer was even better so I agreed.
Weeks passed and no money was received but they did send me a notification that my credit card was refunded! Called my bank and they confirmed that there was no money received from CellularOutfitter.
When I wanted to ask CellularOutfitter about the money the did not reply!
Terrible experience, will never use this company again!

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T
2:57 am EDT

CellularOutfitter Shipping is not free!

I have ordered some parts for my phone from CellularOutfitter and when I just found this site I thought that shipping was free! Even when I placed my order and entered my card details I was still thinking the same way. Only when they took my money I noticed some extra charges on my card and when I contacted and asked them about the money they said that extra charge was a shipping fee! No where on the site it was said about shipping fees! Products were nice, prices were also great, but the fact that they hide these fees from their customers is beyond ridiculous!

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T
6:49 pm EST

CellularOutfitter Shipping charge excessive and not disclosed

I ordered products totaling $7.88. After (and not before) clicking to complete the order a shipping charge of $13.97 appeared! I attempted to cancel the order but was told it was too late, and that I could arrange a return. When I called to do that (waiting more than 30 minutes for a phone pick-up), I was offered a $5.99 refund on shipping top my PayPal account, which I accepted. The refund has not happened despite numerous attempts to contact customer service.

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hipman
Minden, US
Feb 19, 2023 1:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

When you submit your order, you are stuck with whatever the shipping charges are determined and there are no refunds or exchanges. This is an very consumer unfriendly company and people need to be warned about doing business with them.

ComplaintsBoard
R
8:52 am EDT

CellularOutfitter The quality of the items were too bad and the shipping costs were too high

I didn’t like to purchase from www.cellularoutfitter.com. I have ordered couple of items and the total sum was $37.88. However, when I placed the order, it didn’t show the total sum of the shipping costs. I proceeded and the sum of the shipping was almost the same as the whole order. There is no point to pay such sum, but I couldn’t cancel the order. I paid and got the items, but they were bad-quality.

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R
11:41 am EDT

CellularOutfitter They added huge sum to my receipt

I have purchased couple of the cables from the company www.cellularoutfitter.com and when I got the receipt, I have noticed that the sum for handling and shipping was exaggerated. I called to the company and told that I refused to work with them and asked to cancel the order. But they have already charged me for the order and it was a problem. I need to wait 30 days while they would decide what sum to return me.

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G
7:42 am EDT

CellularOutfitter They poorly packaged the order

I ordered navigator from the website www.cellularoutfitter.com, but these jerks poorly packaged it. Therefore, it arrived in damaged condition. I was shocked and tried to return and change it, but these jerks refused. The rep told me that it was my mistake, and I did it on purpose. The worst company and seller. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.

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Norma Compian
, US
Sep 01, 2018 9:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Tracking# 9274896348481583005400029
Confirmation# [protected]
Order # [protected]
Ups sent out saying it was sent to post office on the 1st of December. I call the post office and they are telling me there is no such confirmation# available . Need help finding my order. I have never had problems before. Paid over $60.00. It has been over 12 days.

CellularOutfitter Customer Reviews Overview

CellularOutfitter is a popular online retailer that offers a wide range of cell phone accessories at affordable prices. The website has received numerous positive reviews from satisfied customers who have praised the company for its excellent customer service, fast shipping, and high-quality products.

One of the most commonly mentioned positive points in CellularOutfitter reviews is the website's extensive selection of products. Customers appreciate the fact that they can find everything they need to protect and enhance their cell phones in one place, from cases and screen protectors to chargers and headphones.

Another frequently mentioned positive point is the company's commitment to customer satisfaction. Many reviewers have noted that CellularOutfitter goes above and beyond to ensure that its customers are happy with their purchases, offering hassle-free returns and exchanges and responding promptly to any questions or concerns.

Customers also appreciate the website's fast and reliable shipping, with many reviewers noting that their orders arrived sooner than expected. Additionally, many customers have praised the quality of the products they received, noting that they are durable, well-made, and provide excellent value for the price.

Overall, CellularOutfitter has received overwhelmingly positive reviews from satisfied customers who appreciate the website's extensive selection, excellent customer service, fast shipping, and high-quality products. If you're in the market for cell phone accessories, CellularOutfitter is definitely worth checking out.
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Contact CellularOutfitter customer service

Phone number

+1 (800) 871-6926

Website

www.cellularoutfitter.com

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