One hundred percent agreement here. I placed a rush order for an unlocked international cell phone in early February and have had the same experience. I almost missed the confirmation e-mail because it went into my browser's trash can. They have a phone number (818/889-1789), but all of the prompts eventually direct you to their Web site, where you can place a customer service ticket. No one ever reads these, apparently, and they do not adhere to their promise of getting back to you within 48 hours.
After about two weeks of waiting, I called their number and pushed one of the alternate prompts -- "Corporate Accounts, " and ended up in someone's voice mail. I left an extremely ticked off message. A few hours later, I received an apologetic, form-letter e-mail telling me that the product was on back order due to high demand. They offered me a car charger as a peace offering. I was going overseas -- what the heck do I need a car charger for? Not surprisingly, about 10 days later, when I again called to check on the order, they had changed their phone prompts. Now there's one for customer service, which never works, and one for address and fax -- which eventually directs you back to customer service. Seems the "corporate" line has disappeared.
This place apparently does have an address -- 29399 Agourra Road, Suite 103, in Agourra Hills, CA, 91301, and a fax number of (818) 889-5610. The fax number appears to work. But then, so does the phone number when you first call. I wouldn't be surprised if this company is really a one-room office.
In the future, I'll check places like the BBB first. As the person above said, live and learn, but this was an aggravating and expensive lesson.