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CellPhoneCases
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www.cellphonecases.com
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1.3 29 Reviews

CellPhoneCases Complaints Summary

0 Resolved
21 Unresolved
Our verdict: Engaging with CellPhoneCases at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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CellPhoneCases reviews & complaints 29

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Newest CellPhoneCases reviews & complaints

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L
9:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CellPhoneCases I never received my order

I ordered a phone case may 5th 2021 over 2 months ago, never received it to date, I have over 12 emails to them about this issue and they tell me they've resent it a month ago in june (still have not received it) and they refuse to give me a tracking number to (prove it was sent?) to track this package, i'm done trying to work with them any further, this is beyond my patience and understanding! I had to find another company to order it from (walmart) and they emailed me right away with tracking number and have already shipped it, I do not recommend anyone to order anything for this company! 2 months waiting for nothing!
Paul
Phx az

Desired outcome: I just wanted a phone case

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P
8:17 am EDT

CellPhoneCases Cannot return items

I received 2 cases and a package of protector screens. One case and the protector screen were broken. I have contacted the company twice to authorize a return and they have not responded.

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M
8:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CellPhoneCases Cell phone cases

Absolute horrible company. Send your business elsewhere. Bought 2 phone cases for LG v30..both came with broken screen protectors and 1 case was cracked. Slow response time. When they finally did decide to reply, they expect me to pay return postage for items they shipped in damaged condition. What kind of reputable company makes you pay for their poor quality and customer service. Steer clear, they are a nightmare.

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Lespaul
Phoenix, Arizona, US
Jul 03, 2021 9:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Well Put > A Nightmare indeed

ComplaintsBoard
N
6:36 am EDT

CellPhoneCases They sold me a phone that wasn't working

I bought a cellphone on the 27 February 2018
only to find out at home that the phone wasn't working, when i went back to them they were so rude they told me they are not going to give me back my money.my question is, is this how you treat all your customers?
until today they haven't reply to me what should be done?
they i went back again to check on how are things going they told me they will call me but they haven't until today

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R
5:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CellPhoneCases Worst customer service ever!

Worst Customer service ever. I ordered an item and cancelled it immediately after realizing it was the incorrect item. They charged me anyways and sent the item. Only a $3 item, but it still contacted them about the return. In response, they sent me an email personally attacking me. Wow! I couldn't believe it. Never experience this poor level of customer service ever.

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Shaun R.
, US
Jan 21, 2018 8:15 am EST

Many shipments are generated so quickly, it becomes impossible to return merchandise.

ComplaintsBoard
S
4:19 am EDT

CellPhoneCases I will never ever buy from this company again

I ordered cases for my Samsung phone, but they sent different ones. For iPhone. They said they will replace it with no problem, but I had to send the cases back at my expense. The most interesting part of this story, that it's already been 4 months since I shipped the cases back and there's still nothing. They stopped responding me, which is definitely sad. They stole my money and I hope they are happy.
I don't recommend it to anyone

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M
3:49 am EDT

CellPhoneCases They said order was delivered but it wasn't

Bought an iPhone case from this store CellPhoneCases and didn't receive it.
When I contacted customer service about my order they said that it was delivered but it wasn't!
I told them that there was some kind of mistake because I haven't received anything, but they didn't want to listen. They kept telling me that order was delivered to me and then they even said that I personally received it. What? Where did they even get that kind of information?
Anyways, all I can say is don't buy from them. CellPhoneCases is a scam website operated by a bunch of cheaters.

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Lespaul
Phoenix, Arizona, US
Jul 03, 2021 9:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They told me they shipped my order twice now yet I never got either one ! ask for a tracking number and see what they tell you ( no tracking info available ) oh ? wonder why that is, yes its scam

ComplaintsBoard
A
6:48 am EST

CellPhoneCases Buyer beware

I have ordered a screen protector from this website www.cellphonecases.com. It was supposed to a glass screen but the one I received was made from cheap plastic! I wanted to get my money back but it was impossible because I wasn't able to contact customer service! It is now over a month since I received my order and I'm still trying to reach them! They simply don't reply and I have no idea what to do. Buyer beware and don't order from this terrible website!

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A
4:25 am EDT

CellPhoneCases I'll never order from them again!

I've purchased a waterproof case for my iPhone 6 and it took forever for it to arrive. Placed my order with CellPhoneCases and received the case two months later. When I opened the package I found out that it was not the one that I ordered. And the worst part was that it was a iPhone 4 case and it did not fit my phone at all! I contacted customer service and told them that I can provide pictures of the case, but no one ever bothered to reply so literally I wasted my money on nothing. Never again!

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Taylor Flores
, US
Aug 01, 2020 5:09 pm EDT

says it has been shipped but never had my address even on file to do that. cant contact anyone about it but i have been charged full price. order number
[protected], ordered on july 20, 2020. have never recieved emails or confirmation besides charges on my account and bank statement for almost 60 bucks with shipping

CellPhoneCases Customer Reviews Overview

CellPhoneCases is a leading online retailer of phone cases and accessories. The website offers a wide range of products for various phone models, including iPhone, Samsung, LG, and more. The company has received numerous positive reviews from satisfied customers, praising the quality of their products and excellent customer service.

One of the most significant advantages of CellPhoneCases is the vast selection of phone cases available on their website. Customers can choose from a variety of styles, materials, and designs to find the perfect case for their phone. The website is also easy to navigate, making it simple for customers to find what they are looking for quickly.

Another positive aspect of CellPhoneCases is their commitment to customer satisfaction. The company offers a 30-day money-back guarantee on all products, ensuring that customers are completely satisfied with their purchase. Additionally, their customer service team is available to assist customers with any questions or concerns they may have.

Customers have also praised the quality of CellPhoneCases' products. The cases are durable and provide excellent protection for phones, preventing damage from drops and scratches. The website also offers a variety of accessories, such as screen protectors and chargers, to enhance the functionality of phones.

Overall, CellPhoneCases is a reliable and trustworthy online retailer of phone cases and accessories. With a vast selection of products, excellent customer service, and high-quality products, it's no wonder why customers continue to choose CellPhoneCases for their phone accessory needs.
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Contact CellPhoneCases customer service

Phone number

+1 (818) 600-1081

Website

www.cellphonecases.com

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