CellPhoneCases reviews & complaints 29
Keywords
customer service case order company refund return email item package experience phone tracking number contact exchange screen protector website shipping restocking fee business issueNewest CellPhoneCases reviews & complaints
I never received my order
I ordered a phone case may 5th 2021 over 2 months ago, never received it to date, I have over 12 emails to them about this issue and they tell me they've resent it a month ago in june (still have not received it) and they refuse to give me a tracking number to (prove it was sent?) to track this package, i'm done trying to work with them any further, this is beyond my patience and understanding! I had to find another company to order it from (walmart) and they emailed me right away with tracking number and have already shipped it, I do not recommend anyone to order anything for this company! 2 months waiting for nothing!
Paul
Phx az
Desired outcome: I just wanted a phone case
Cannot return items
I received 2 cases and a package of protector screens. One case and the protector screen were broken. I have contacted the company twice to authorize a return and they have not responded.
Cell phone cases
Absolute horrible company. Send your business elsewhere. Bought 2 phone cases for LG v30..both came with broken screen protectors and 1 case was cracked. Slow response time. When they finally did decide to reply, they expect me to pay return postage for items they shipped in damaged condition. What kind of reputable company makes you pay for their poor quality and customer service. Steer clear, they are a nightmare.
Well Put > A Nightmare indeed
They sold me a phone that wasn't working
I bought a cellphone on the 27 February 2018
only to find out at home that the phone wasn't working, when i went back to them they were so rude they told me they are not going to give me back my money.my question is, is this how you treat all your customers?
until today they haven't reply to me what should be done?
they i went back again to check on how are things going they told me they will call me but they haven't until today
Worst customer service ever!
Worst Customer service ever. I ordered an item and cancelled it immediately after realizing it was the incorrect item. They charged me anyways and sent the item. Only a $3 item, but it still contacted them about the return. In response, they sent me an email personally attacking me. Wow! I couldn't believe it. Never experience this poor level of customer service ever.
Many shipments are generated so quickly, it becomes impossible to return merchandise.
I will never ever buy from this company again
I ordered cases for my Samsung phone, but they sent different ones. For iPhone. They said they will replace it with no problem, but I had to send the cases back at my expense. The most interesting part of this story, that it's already been 4 months since I shipped the cases back and there's still nothing. They stopped responding me, which is definitely sad. They stole my money and I hope they are happy.
I don't recommend it to anyone
They said order was delivered but it wasn't
Bought an iPhone case from this store CellPhoneCases and didn't receive it.
When I contacted customer service about my order they said that it was delivered but it wasn't!
I told them that there was some kind of mistake because I haven't received anything, but they didn't want to listen. They kept telling me that order was delivered to me and then they even said that I personally received it. What? Where did they even get that kind of information?
Anyways, all I can say is don't buy from them. CellPhoneCases is a scam website operated by a bunch of cheaters.
They told me they shipped my order twice now yet I never got either one ! ask for a tracking number and see what they tell you ( no tracking info available ) oh ? wonder why that is, yes its scam
Buyer beware
I have ordered a screen protector from this website www.cellphonecases.com. It was supposed to a glass screen but the one I received was made from cheap plastic! I wanted to get my money back but it was impossible because I wasn't able to contact customer service! It is now over a month since I received my order and I'm still trying to reach them! They simply don't reply and I have no idea what to do. Buyer beware and don't order from this terrible website!
I'll never order from them again!
I've purchased a waterproof case for my iPhone 6 and it took forever for it to arrive. Placed my order with CellPhoneCases and received the case two months later. When I opened the package I found out that it was not the one that I ordered. And the worst part was that it was a iPhone 4 case and it did not fit my phone at all! I contacted customer service and told them that I can provide pictures of the case, but no one ever bothered to reply so literally I wasted my money on nothing. Never again!
says it has been shipped but never had my address even on file to do that. cant contact anyone about it but i have been charged full price. order number
[protected], ordered on july 20, 2020. have never recieved emails or confirmation besides charges on my account and bank statement for almost 60 bucks with shipping
CellPhoneCases Customer Reviews Overview
One of the most significant advantages of CellPhoneCases is the vast selection of phone cases available on their website. Customers can choose from a variety of styles, materials, and designs to find the perfect case for their phone. The website is also easy to navigate, making it simple for customers to find what they are looking for quickly.
Another positive aspect of CellPhoneCases is their commitment to customer satisfaction. The company offers a 30-day money-back guarantee on all products, ensuring that customers are completely satisfied with their purchase. Additionally, their customer service team is available to assist customers with any questions or concerns they may have.
Customers have also praised the quality of CellPhoneCases' products. The cases are durable and provide excellent protection for phones, preventing damage from drops and scratches. The website also offers a variety of accessories, such as screen protectors and chargers, to enhance the functionality of phones.
Overall, CellPhoneCases is a reliable and trustworthy online retailer of phone cases and accessories. With a vast selection of products, excellent customer service, and high-quality products, it's no wonder why customers continue to choose CellPhoneCases for their phone accessory needs.
Contact CellPhoneCases customer service
Phone number
+1 (818) 600-1081Recent comments about CellPhoneCases company
AT&T cellphoneYour Voice Matters: Our Commitment to Genuine Reviews
At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.
ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.
ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.
We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.
Is ComplaintsBoard.com associated with CellPhoneCases?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CellPhoneCases Customer Service. Initial CellPhoneCases complaints should be directed to their team directly. You can find contact details for CellPhoneCases above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about CellPhoneCases. Discuss the issues you have had with CellPhoneCases and work with their customer service team to find a resolution.