Menu

The good, the bad, and the ugly - discover what customers are saying about Cellogica

Welcome to our customer reviews and complaints page for Cellogica. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Cellogica.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Cellogica's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Cellogica, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Cellogica. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
B
5:26 pm EDT

Cellogica a huge scam!

Didn't ask for a repeat order. will return the product as it does no good. I have no idea how much the "company" charged me the second time as I only ordered the "free trial" THE FIRST time which was about $5 which was ordered on 5/29/2017. Did not want a second order as I didn't give the "company" permission to send it. It was definitely unauthorized. Have contacted my credit card company to let them know about this problem.

Read full review of Cellogica
Hide full review
ComplaintsBoard
S
7:39 am EDT

Cellogica They took full price from me and no idea how to stop it

I ordered free trial of the skin products from the company Cellogica. I paid only for the package and handling and it cost me about $5. I received my order and went to the website in order to cancel my subscription. After that I didn’t think that they would charge me again for the full price. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.

Read full review of Cellogica and 2 comments
Hide full review
2 comments
Add a comment
S
S
SFT
, US
Feb 27, 2021 3:00 am EST

So, I ordered free trial Celluage Night and Day cream for $5.95 shipping and handling only. Ended up being charged 3 different things : $5.98, $5.95 (my real order) and the next day $4.95 (not sure for what)
Called my bank first, the charges were still on pending, nothing can be done, but my bank offered the phone numbers where those 3 charges came from. For short, they ended up from the same company with 3 different 1-800 numbers.
I have screen shot of my order (the items, the total and the confirmation number). Nothing else shown with those 2 additional charges they put.
I called the number given for my order, since I was hoping they would find my order, corrected the other two (refund) immediately since I have the information. As I said, it turned out they are the same company with different names and phone numbers. The person who helped me sounded helpful, and said she would cancel the 2 orders, but because of the pandemic, they could not accept the product back even unopened. She was even ‘generously’ offered to extend my free trial period up to March 20th ( I was so excited but now that I think again, the order just arrived today, Feb. 26th), it is less than 30 days… I placed the order on Feb. 19th, called them on Feb. 20th.
The customer service said she would cancel and give me the cancellation numbers, and since I did not see any refund, I realized, it was cancellation for future orders, not for the Items that I DID NOT order.
SO BE IT!
But then, I saw the review, and reminded myself, the name are Not the same. They offered Celluage to me, which being used by celebrities, and we could try it for free, then they sent me CELLOGICA instead. It is definitely misleading…. I can dispute this base on the name only.
My bank informed me that I can dispute a charge within 90 days. So, I will call them again tomorrow, and dispute all three now that I know this company is a SCAM!
In this day of age, we all need to record everything, thanks to phone camera, it is so easy to do so. We also need to write down all communication between us. About anything. Even between our banks, our HR agents especially these unknown companies connected to our bank charges….. Name, date, time and subject need to be collected for future reference.
Ask for a new card may be a bit a hassle for me with my auto payment, and now that I memorize all the numbers, expiration and CVC but if necessary, I may ask it tomorrow. Hope this helps.

S
S
SFT
, US
Feb 27, 2021 2:34 am EST

You can ask your bank for a new card with different numbers.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.