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[Resolved] Cellc Store Campus Square Auckland Park / cellc store in campus square auckland park

5 63 PERTH Road Westdene, South Africa

Hello 6 months ago I bought a Y7 on contract at cellc store in campus Square, the same day I realized that the 16gig memory card was broken I took it back to the store. The guy who was helping me just took it in & tolde he would be in touch. 6 months later I'm still waiting & chasing after them & now they even make it sound like they doing me a favor by even giving me another memory card when they didn't even bother checking if everything was okay when I bought the phone. I've spoken & contacted the manager a few times with no reply whatsoever I've been ignored as a client & cellc has failed to deliver the full promised package of the contract & signed. I'm really not happy at all with the custom service there. It's poor & they are too comfortable

Cellc Store Campus Square Auckland Park

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by Gabrielle Ganki DeGeneres, Feb 14, 2019

    This is prove of some of the emails I have send

    cellc store in campus square auckland park
  • Cell C Customer Care's Response, Feb 14, 2019

    Dear Ms. DeGeneres

    Thank you for bringing your query to our attention.

    We'd like to help in resolving this matter, please email us your query + your Cell C and contact number.

    Our email address [protected]@cellc.co.za.

    ^NS

Ga
Feb 14, 2019

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