On 11/4/08 I placed an on-line order for a case of Shiraz. That same date, 11/4, I got an e-mail that order was received and credit card charged.
When order not received I sent an e-mail inquiry - rec'd a response stating that customer service would return my call within 24 hrs.
When call not rec'd I called the 800 number, spoke with "Dbbie" who told me I should have the order by the coming Wed, 11/24.
Order has not been rec'd, I have sent numerous e-mails, left numerous telephone messages, tried their "live on-line help" with no response.
The credit card charge on Nov 4th is shown on my latest statement.