On November 10, 2008 i placed an order for 6 bottles of wine. today, 45 days later on December 24 i have received 2 of the 6 bottles i ordered AND i was billed twice for my $102.20.
I have emailed them 15+ times AND called their 800# 17 times. You get a reply email stating a customer service rep would contact you within 24 hours, it doesn't happen. One time, once i spoke with a person. I have NEVER recieved an return email around my inquiries. And as a matter of fact I recieve "read receipts" of the emails I've sent showing that the emails was "deleted without being read".
If there is anybody out there that can help me or at least detail for me how to get my wine and get my money back it would be much appreciated.