Cell Phones - Misleading Advertisements and Awful ServiceDescribe your problem, what attempts you have made to correct it, and how you would like to have the problem resolved. You have approximately 8-10 typed pages and you may paste text from word processing documents.
On August 12th 2010 I placed an order (order#10125443317283419) for an upgrade/change of phones at the AT&T Premier website. Both phones selected from the website were advertised as costing $0.00 without ANY mention of a contract requirement. I saved the web page, and there are some phones that required a 2year agreement indicated by a message of *Requires a 2 year Contract. I deliberately avoided the phones with 2year agreements. The order was processed and I was issued a tracking number. When I received the phones August 16, 2010 I proceeded to go online to activate them and received a notification that a contract for 24 months had been added to my service as of August 13, 2010. I promptly returned both phones as instructed by Ryan, ending that 24 month agreement. I returned the phones to Joseph Vincent August 16, 2010 at the Lathrup Village store. However, Joseph went into my account unauthorized and removed my unlimited text, web and data plan, without my authorization August 17, 2010. I did not visit the store that date. Telephone customer service said they would fix it and I proceeded to compromise by placing another order over the phone August 17, 2010 agreeing to a one year contract-this time for a Nokia E71x and a Motorola Backflip and a fee of $166.04 for both phones. My visa card was immediately charged for the transaction/order#K008O8838276. I did not receive prompt confirmation e-mails as with the previous order, so I called August 18, 2010 only to speak with Londer, Jovie and then Heather to find out that my unlimited data package wasn't restored, but my new order had been canceled without a refund of $166.04. I have been an AT$T customer since it was Cingular, and never before had I experienced any problems. However, they have false advertisements, misleading offers that trap customers into contracts and terrible customer service that provide no resolution and refusal to escalate the calls to a higher person leaving the customer unassisted and disgruntled.