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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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5:23 am EST
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Cell C poor service with a new contract and delivery time

cell c contact me for a new contract and we have agreed on the contract on Thursday the 2 nov 2017 on Wednesday they have create a new order and after calling them a few time struggling to get a answer on Thursday 09 nov 2017 they said again to the contract is approved for the second time if ask to talk to a supervisor you get no response from them last week they said that I will have the phone on Friday 10 nov 2017 but when I called they said the contract is stile not finalised and the have not released it

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1:02 pm EST
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Cell C handset problem

Good day
The abovementioned matter has reference.
Kindly note that I upgrade my contract with Cell C. The new contract will start from the 01st December 2017. I have received a Samsung J5 Prime phone.
During the past weekend the phone stopped working. I took it to the Cell C shop. The advised that the phone should be sent for repairing. The provided me with a phone which I could borrow in the meantime. Kindly note that this phone is in a really bad condition.
I am really unhappy with the customer service I received from Cell C. The phone which is broken is approximately 2 months old, the contract did not even started. This is really unacceptable for me. Now, for a period of approximately 4 weeks I should use this "crock" they provided me with. If there is already problems with the new phone I have received approximately two months ago, what will happen for the rest of my contract period.
If this is the way you treat your customers, that will be the last contract my family and me will ever sign with Cell C. According to it is unfair to expect that I should pay for a phone which is broken before the contract even started.
I look forward to your response hereto.
Kind regards

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5:15 am EST
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Cell C fraudulent contract taken in my name

A fraudulant contract for 2 iphone 6 was taken out in my name in 2015. I was contacted by a debt collecting company that pressured me into paying an amounty of R5700, stating that if I did not pay I would be black listed. I had recently been unemployed and had thought that this was due to previous bounced debit orders on my cell c account. However, I subsequently discovered that it was not for my account. I went to the police station and signed a sworn affidavit and was advised that it had been handed over to the Cell C fraud department. I was told that they would keep me informed but I never heard from them again! I have on many occasions tried to follow up with Cell C myself to determine the state of the investigation and the funds owed to me by Cell C, but to no avail! It is impossible to speak to anybody in that department. Now, a few days ago (today is 8 Nov 2017) I received an SMS from another debt collecting company to say that I have been handed over for the balance of R36, 000. I have spent the past few days trying to speak to someone in Cell C but just keep getting shoved from pillar to post. I am livid! I will never take out another contract with cell c. Their service is disgusting. Quick to take your money but they do not care about their customers at all! ANGRY AND DISAPPOINTED!

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4:18 am EST
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Cell C product and pathetic services

I am sitting with a tablet that i took out on contract with cellc for the past month now that i am not using.

Someone from cellc couriers were suppose to fetch the tablet from me last week for assessment but failed in doing so.

Cellc is the worst service provider and they have pathetic staff.

Come end of the month they will run to debit my account.

Really pathetic people... Low class really.

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Update by ELISHA01
Nov 08, 2017 6:50 am EST

Hi . Lungile ntuli from cellc social media called me yesterday and advised me that a guy will come through to collect my item from me as she will call him and arrange so.

Its been a full day and still no response from them.

Update by ELISHA01
Nov 06, 2017 8:54 am EST

uptill now Cell C did not contact me - these guys are obviously useless.

Update by ELISHA01
Nov 06, 2017 5:43 am EST

okay i have sent an email - awaiting your response.

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8:25 am EDT
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Cell C sim card/sim swap

Hi. a few weeks ago i lost my phone, i had been hijacked and two days later i called Cell C to do a sim swap so i can get my number back. in doing so they asked me questions and they told me i had failed to answer their questions and i did call them back again and they told me i had failed, they told me i must go to my nearest cell c store with all my documentation and affidavit from the police and i did all of that but still they failed to give me my number back. i am verry hurt and dissapointed at cell c for treating me the way they did . i hope you can do something to help thank you.

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12:32 am EDT
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Cell C contact

Hi im very dissapointed wid this service I have been dealing wid cellc for over 4 years and unfortunately this month I have had problems with payment but I did phone customer care and make arrangements with payment at the end of the month and im well aware that if payment is not made my line will be disconnected. However I have phoned cellc reggarding that and they have promised that my lines wont be supenend and then the next day my service gets cut off and I did call cellc again and the consaltant was very rude to me and didnt take understanding to me so I hanged up the phone. So I asked my wife to call cellc and speak to them when she did they didn't want to let any information to her cause the contacts are on my name so she did ask to speak to the manager and the manager was at no help either her name is ntombenhle she didnt try to help at all why is it called customer service if you guys cant help you'll customers im very dissapointed with this service cause at the end of this month I need to pay full for a service that I didnt use the whole month. I need my line to be open

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7:48 pm EDT
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Cell C cell c contract cancellation. accounts cancelled still been debited from incorrect bank accounts

[protected] ESCALATION [Incident: [protected]]

I have sent numerous request and countless calls for my banking details for the standard bank account to be removed.

Telephonically I was told you need an email please go and check the amount of emails I sent to cell c

This is the worse service I have ever experienced

All my lines are been cancelled now and i request that a final bill be sent for me to settle however the standard bank account was debited again for : -

R1126.40
R57
R117

No one at cell c can provide me with a reason for the debits nor can they show me what is owed. This is basically fraud and stealing from customers.

Cell c workers are not trained to ever understand simple English nor can they provide a response to the amount been deducted

I keep reversing my debits and Cell c is liable for the bank charges on the standard bank account as I have requested the details be removed what Cell c is now doing is fraudulently debiting an account.

Cell c will never be recommended as this is the worst cellular service provider ever

REMOVE THE STANDARD BANK DETAILS. THE DEBIT DONE WILL BE REVERSED. SEND ME A FINAL BILL THAT WILL BE SETTLE AND THEN I WILL NEVER DEAL WITH CELL C AND THERE INCOMPETENT STAFF. INCLUDE EVERY CENT OWED AS I WANT NOTHING TO DO WITH CELL C EVER AGAIN

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10:22 am EDT
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Cell C breach of contract by cell c

After 3 months of email I have received no answer from Cell C.
To keep it short... Cell C notified me of a 2 year contract I had just taken out.. Which I did not. Cell C made a mistake and basically said I need to sort it out with the store. Why must I go to store?

After numerous other mails I have had no response in 2 weeks.

I have asked them to resend me contracts that I have signed to me but again no response.

I have send over 20 email and they have only responded to me twice.

I will rather cancel my contract and move over to prepaid then deal with incompetence like this. We all have work and its so time consuming dealing with these type of issues.

I have been a loyal Cell C client and have converted plenty of friend and family to Cell C... but this is the most ridiculous interactions (or lack thereof) I have ever experience.

On auto reply emails, Cell C notify the clients that a response will be giving between 24 to 48 hours. That is not the case... its more like weeks.
my phone number is [protected] : reference [protected]

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7:23 am EDT
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Cell C failed deal match

I contacted the Cell C Retention Department in order to cancel my Cell C contract, as I was not happy with my signal strength and the offer that the Cell C store in Alberton City was offering me for an upgrade. (Which was almost R1000 for a very basic package for an iPhone 7.)

I spoke to Thabo at the call centre, who convinced me that he will be able to get a better price than what the very promising competition is offering me. I explained to Thabo that I am heading overseas at the end of November and that I wanted to sort out this issue before then. (Hence the prescribed 30 day cancellation period.)

After several failed attempts to get hold of Thabo, whom promised to phone me back with a deal, I managed to get hold of him. He notified me that he was able to give me a very suitable package on Top-Up, as I am not interested in an Open Line. We then proceeded in the Deal Match and completed the Terms and Conditions. He notified me that my device was set to be delivered to me via courier.

I contacted the Cell C Deliveries Department on 30 November 2017, in order to hear if they have an estimated time of delivery, so that I can arrange to be at home at that time. The agent notified me that no Upgrade nor Deal Match had been logged onto my account. This was surprising.

After contacting Thabo again, he notified me that the Deal Match was not approved by his Supervisor, Elon Govendor, due to the fact that it was on Top-Up. This was the first that I heard of this.

This is VERY upsetting to me, as I (who has been a Cell C customer for over 10 years, ) had to spend literally hours on the phone trying to sort out this contract.

My argument: Thabo and I completed the Terms and Conditions, which I accepted. I also gave authorization for the amount to be debited from my account monthly. By law, we completed a contract which seals this deal. This emphasizes that Cell C is not in the position to decline my Deal Match, as the agreement to it was already done. If this Deal Match is not acceptable, it should not have been offered in the first place.

Therefor I would like assistance with this contract and would expect my new device to reach me as soon as possible. Furthermore, I would like to request an thorough investigation into mr. Elon Govendor's department, as all is not well there, with terrible service, poor customer relations and broken communication.

I was promised that Elon Govendor would contact me - I am expecting this call.

I hope to hear from you soon.

Regards

JL Peacock

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3:31 am EDT
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Cell C contract cancellation

My contract with Cell C ended in May this year 2017, I told them I wanted to cancel it, after a while trying to cancel my contract I was offered a monthly contract by them which I declined, however the agent subscribed me to this contact. I realized after 2 months that Cell C has been debiting my bank account. I have been contacting them to cancel this contract and every time I am told that they are waiting for telephone recordings, its been more than a month now and they are still debiting my account. I don't know what else to do or who I should contact.

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2:32 am EDT
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Cell C cancellation of account

I have been trying since early September to cancel my account. Upon further investigation as to why it didn't cancel on 22 October as was suggested by the operator, I was told that it had not been cancelled, but instead extended to October 2018. On 27 October at 9 in the morning I insisted again that it be cancelled immediately, and I was promised it would take 30mins. Now, a day later...guess what? So...I phone again on 28 October. And surprise..can't help me today, I have to try again on 30 October. I think this is getting ridiculous.

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6:22 am EDT
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Cell C cell c

Hi Theodora,

Please explain to me why you did not do what you had promised to do and today you debited my account with the amount of R584.00

What exactly is this amount for as you collected your router and we only got the initial contracted data which is 1GB daytime and 1GB nigh time. And this contract is R150.00.

I will appreciate a quick response and I would appreciate it more if you can refund my account with the balance asap as this is my money and I need to use it for my kids!

For how long are you planning to torture me so?

See below my initial complaint on the 27 September 2017:
Good day,

I would like to lay a complaint against CellC.

On August 26th 2017 I went to the CellC Branch in Zevenwacht Mall to confirm if I was still illegible for an upgrade after I received a call from CellC but at the time declined the offer. I was advised that I was yes I do qualify for the deal 20gb daytime data and 20gb nightime data for R299 per month on the router, but the way the store consultant explained the upgrade process to me, which didn't make any sense, I decided not to take the upgrade at the store than and rather pay the contract the remaining 2 months and take my business elsewhere. On the 30th of August 2017 I was contacted by one of CellC's outsource company's agents her name is Kim. I received this call round about 9o'clock the morning and her explanation of the upgrade process made more sense. I explained to her of the encounter I had in the branch and her exact words was "The consultant spoke utter nonsense". She advised that I have R160 remaining on the current contract and if I agreed to upgrade the contract on that day for the 20gb daytime and 20gb nightime data for R299 per month I would get the data on the 1st of September and that the router will be dropped the following day on 31st September 2017 and we'll be able to use the router immediately as we will get a pro-rated amount of data for that 1 day, but will receive the full data package on the 1st of September. She explained that she will split the R160 balance in 2 for me to pay
R379 for the month of September and R379 for the month of October and as of November the 25th I will pay R299 per month for this contract. This is because I wanted the upgrade to take effect immediately.
The router was dropped the next day and we started using the router from the 1st wee in October as we were on holiday and only activated the router then. But we did not receive the full 20gb we were promised but only 10gb. I called into CellC since than on numerous occasions to query this and I have been transferred from 1 agent to another, calls has been dropped in my ear, I have been shouted at by agents and been spoke down on by others. I have not been assisted and by the 3rd week of calling in almost every 2nd day I requested that the contract be cancelled and I be placed on my old contract again to pay the remainder of the 2 months and when the contract expires I will NOT upgrade with CellC.

CellC is refusing to fetch their router from me and cancel the contract and top of this they want to bill me for this month's usage of the data that was half the amount they promised. They telling me that's because I used the 10gb. I advised them that the only reason I used it was because I was promised that they were going to add the other 10gb I was supposed to get on the 1st of September. If I knew they were not going to do like they promised I would not have used that data.

I am so disappointed in the poor customer service CellC delivers to their client. You would not say that we as the clients are their bread and butter.

Not to mention the amount of time I had to take out of my working day to speak to CellC and the airtime I had to load on my MTN sim card to phone them because I took out that contract for someone else who is using that number as their primary number and I do not have access to that number during the day and the time I do have access to that number the department I am supposed to be assisted by is closed already and nobody bothers to phone me back to assist me with my query.

PLEASE tell me that someone can help me with my query as CellC is refusing to.

Contract Number: [protected]
Customer Name: Juanita Arries
Reference number: [protected]

The number you can contact me on to provide feedback is [protected]

I WOULD LIKE A CALL BACK TODAY STILL BECAUSE YESTERDAY WHEN I CALLED I WAS PROMISED THAT THEODORA WAS GOING TO CALL ME BACK AND I AM STILL WAITING FOR HER CALL!

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Cell C unauthorized contracts and debit orders

I can not tell you how many times i spoke to different celll c operators regarding contracts that is registered on my name and about unauthorized debit order transactions from my bank accoint. I do not use cell c network i had one contract two years ago. Cell c took over three thousand rands from my bank.Account once again this month. I am way past the point of patients now. I demand cell c to provide me with proof of contracts signed by myself as well as debit order authorization signed by me. I demand this resolved immediately.

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Cell C emergency airtime

I'm not happy at all with this network, I bought air time on the 24/10/17 you took the amount that I'm owing you then I left with cents I recharge again on 25/10/2017 you send sms that I'm owing --Your Emergency Airtime outstanding balance of R11.00 is due by 29-OCT-2017. Please remember to recharge before this date. Cell C, then I'm su prise. who borrow that amount and when and it's very painful to work with people like you, it's not for the first time you did this to me I think it's X3 now one day I call customer service the lady she didn't give me satisfied answer but the way you do guys it's a fraud I can take this further to right institutions

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Cell C zte router

My ZTE router is off and on keeps saying cant connect to this network been to the store worked after for 1 hour back to square one now i regret Cell C i will never purchase from Cell c again and i WILL STOP MY DEBIT IF THIS DAMN ROUTER DOESNT WORK!》how can i pay fpr internet that doesnt work?i should have went to telkom instead this is pathetic i hope you do read this cell c

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Cell C unethical behaviour

My name is jillian coetzer. I ordered a zte mf920v mifi lte router from a cell c consultant who called me to offer me the contract with cell c. I told her I was reluctant to purchase the router because I live in rispark in the south of johannesburg where we have very poor cell c coverage and I needed the router for home use only as I have wi-fi coverage at work. I was assured that there was definitely coverage in my area.
The router was delivered to my place of work on 27/07/2017. Order number: [protected]-1, internal ref: [protected].
An additional sta-cell c sim 3 in 1 was also delivered. Order number: [protected]-1, internal ref: [protected]. When I enquired about the additional sim card I was told that another contract had been opened by mistake by the sales consultant and the contract would be cancelled.
I was still billed for this sim card however.
From the first day I received the zte router, I was unable to connect to the internet from the rispark area.
I called the call centre almost daily afterwards to report the problem. I was told technicians would be sent out, was transferred to the technical department, received instructions via sms which I followed, received numerous case numbers and no results at all.
In desperation I finally went into the cell c store at the mall of the south and spoke to daniel who tried everything he could to connect the router there in the shop to no avail. He told me he couldn't help me and I had to keep calling the call centre.
I kept calling and every time received a new case number which I have records of and promises of technicians coming to my house. Nobody called or came to my house.
I eventually logged a complaint on hello peter and was contacted by derrick makhubele from cell c and told that he was now investigating the case.
I contacted him again for feedback and was told that there was indeed a network problem in my area and that I would be immediately released from the contract and that I should hand the device in at my nearest cell c branch. I was told that the current invoice would be credited.
I went back to the branch, spoke to mpumi and was told that I couldn't hand the device in there.
I then asked for an email from mr. Makhubele with an sd number sd655287 that I could hand in with the device at the branch as requested. Eventually mpumi accepted the device and booked it in on the 15/10/2017.
This morning 25/10/2017, the money was again deducted from my account!
When I called mr makhubele on [protected] he said that I still owed the money from september and the contract has still not been cancelled.
This is beyond ridiculous now. I was sold a product under false pretences that cell c finally admitted didn't work and I am still paying for it 4 months later.
Surely the entire amount of money that i've wasted on this product and service should be refunded.
Please assist.

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Cell C internet access

Internet on LTE-A router off and on for last three weeks - majority of the time off.
Can't get help. Get told I'll be called back - I don't.
Was told a 'regional manager' needed to be contacted and I'd be called. Nothing.
How do I get refunded for the third of the month I've been unable to use the service?
How do I get Internet working?
Current (latest) reference number is [protected]

Kensington, Johannesburg

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12:38 pm EDT
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Cell C unauthorized debit order

I have contracts with Cell C, but recently they are debit my account with an amount of R379 which I did not authorize, on the 20th of October an amount of R669 was debited from my account, as far as I know and understand the contracts I have with Cell C none of them is R379, I also fail to understand why am I not getting any statements or some form of communication from their side from them on both accounts I have, this is really affecting my account status as I have to reverse those payments because I did not authorize them.
I want a full explanation and apology from Cell C why they are debiting my account because according to the NCR Act Rules, a creditor is not supposed to debit anyone's account without their knowledge or authority and if anyone is not happy with the services, concerns must be raised.
I really hope that this matter is resolved as I cannot handle this ill treatment from Cell C

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Cell C prepaid airtime did not come through

Good day

I hope this email finds you well.

On Thursday last week at 18:59 (12.10.2017) I purchased airtime through standard bank cellphone banking for the amount of R130. Today is the 20.10.2017 and still have not received the voucher . My bank advised me contact Cell C the money has been debited from my account. After contacting Cell c, the consultant said I must wait 24hours the voucher will reflect on my side, nothing happened. I contacted cell c again, spoke to a different consultant and she advised me to email them my bank statement to [protected]@cellc.co.za. I sent them them my bank statement on Tuesday (17.10.2017) and got an auto reply mail saying a consultant will contact me soon and they never did. Today (20.10.2017) I decide to contact them and spoke to different consultants, the other one said my query has not been lodged, I must resend my bank statement to the same email address. I did that then after a few hours I received an SMS saying I should return to the bank for further assistance with my recharge query. I called cell c costumer care again because the message they sent to me wasn't clear. I wasn't sure what I am going to say to the bank about this issue. The consultant said to me her manager says they will load the airtime in my account but I will be blocked from getting the mega bonus benefits. I explained to the consultant that I purchased the airtime because I wanted to get the Mega bonus benefits and why will I be blocked from getting them?. She said that's what her manager says. I dont understand why I shouldn't get the benefits because I am also a cell c customer. I am deeply disappointed with Cell c. Today is the 8th day since I purchased the airtime and I still have not received it. Its a big inconvenience to me as a costumer. Please assist

Here's is the reference # [protected].
cell number: [protected]

Regards,
Siziphiwe Matole

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Update by szpwe
Oct 24, 2017 2:33 am EDT

I received the voucher this morning. Thanks for your help

Update by szpwe
Oct 23, 2017 5:28 am EDT

Here's my alternative number [protected]

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Cell C c-fibre

Our dealings are with Clayton Adams (whom has no clue what client service means) who works in the Plattekloof branch.

He signed us up and connected us, and that was the last of him, no matter that we are not actually getting the service we are paying for.

He activated our fibre via cellC on 05.10.2017. He showed us the speed test and it had great promise. But our fibre speed looks great on test, but the actual internet speed experience is worse than our previous ADSL at 10mbps that we exchanged for fibre. We have lagging on opening programs, emails and internet and apps like skype.

We even tried Clayton's boss GS Trong last week Friday, and he promised to send a technician the next business day (Monday past) and here we are, not another word from him, no technician sent, neither is he picking up his phone.

Our IT guy has checked that it's not our network or server causing the problem. I have asked Vumatel to check on their side, they claim its fine.

Now I have called, whatsapped and emailed Clayton, but no answer, no reply, nothing. It is now 2 weeks later.

We have not cancelled our ADSL and are paying double.

We are a very busy business and need proper speed to work with.

Kindly reply to this email confirming receipt, and please supply a reference number.

Kind regards,

Debbie Visser
Mitchell Properties
[protected]

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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