[Resolved] Cell c surance / insurance phone claim - [protected]
This is just crazy, we need to rely on the service provider for answers regarding insurance claims, I have a claim that was submitted not sure if it was received as when I'm following up, trying to call the damn c surance call center, the phone just rings non stop and just hang up. who the hell should assist me with this. the store cant give me a turn around time of my lost claim on a phone as they also struggle to get hold of C Surance.
This is not customer service at all. this is really costing me my business to be without a phone.
lets see if you will call me [protected]
Thank you for the resolution, replacement received
Cell C Customer Care's Response, Jun 14, 2017
Dear Mr Majibile
Thank you for allowing us the opportunity to resolve your query.
We understand that your claim was approved, and that you have received your handset.
Cell C Customer Care's Response, Feb 08, 2018
Dear MR Sbonga
Thank you for making contact with us.
Our team will follow up with C Surance on your behalf. Do expect our call shortly.
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