[Resolved] Cell C Surance / claims department
I have a cell c insurance that is meant to cover my phone for theft and damage which I pay every month. on the 24 April 2017 I took my phone in for repairs (damaged screen) at Maponya mall Cell C outlet, they then made me fill in the claim forms and they e-mailed them to Cell C surance, I do have the proof of that e-mail. on the 28th of April I called to follow up with Cell C surance to check if they received the claim forms as I was advised by the store agents. I was told that they did not receive my claim documents, I then resent them using my own e-mail address (email@example.com) to firstname.lastname@example.org and I also received a "read confirmation" from a SYS CELL C. I again called their number which is [protected] which you hold for about 30 minutes without any answer and when they eventually answer, I was still told that they did not receive my claim form, seeing that we not reaching any conclusion on the matter I requested their physical location so I can personally drive the forms, the address provided by the phone agent was 390 ontdekkers, roodepoort, I drove to that location only to find out that is a shopping complex (florida junction). till to date I am struggling to confirm the receipt of my claim form. I also wonder those people who does not have or afford airtime to hold on for 30minutes if they ever receive help.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Cell C Customer Care's Response, May 09, 2017
Thank you, we will be in touch to assist.
Cell C Customer Care's Response, May 12, 2017
Dear Mr. Masando
We understand that we have made contact with you, and we have advised that your claim has been approved, after consultation with Finrite.
Cell C Customer Care's Response, Feb 12, 2018
Dear Mr. Motaung
Thank you for making contact with Cell C and bringing your query to our attention.
The matter has been escalated and we will call you with feedback.
Cell C Customer Care's Response, Jul 11, 2018
Apologies for the inconvenience experienced.
Please email us your contact details to email@example.com.
We will follow up on your query and revert back.
Cell C Customer Care's Response, Sep 03, 2018
Dear Sir/ Madam
Thank you for bringing this matter to our attention.
We do apologize for the inconvenience caused.
Our team will look into it and revert back. Do expect our call.
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