SUBMIT A COMPLAINT

[Resolved] Cell C / standard bank cell c prepaid purchase

South Africa

Hi I am banking with standard bank I went to ATM to buy cell c prepaid airtime on Monday 25/09/2017 for the amount of R400.00 Rand today is Wednesday 27/09/2017 and still haven't received my purchase the bank said that they did log fault with cell c and cell c is busy fixing it I need to know when I will receive my prepaid money or a refund its a very big inconvenience to me as customer because the money has already been debited but yet two days later I am still waiting for the voucher.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Sep 27, 2017

    Dear Mr Dewald Schoeman

    Thank you for contacting Cell C.

    Please forward your Cell C number + proof of airtime purchase to [protected]@cellc.co.za

    We will get our team to get in touch with you to assist.

    ^BM

De
Sep 27, 2017

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