Cell C
reviews and complaints

On the 19 June 2017, I contacted Cell C customer care to inform them of my intention to discontinue with my contract which was due at the end of June 2017, the consultant informed that I have to serve a one month notice or to pay R286, 00 before the end of June 2017 for immediate termination and to send proof of payment to'[protected]@cellc.co.za' and attention to a lady by the name of Bridget Sondlo, who apparently is responsible to assist clients to make immediate termination of contract. the payment was done on the 29 June 2017 and proof of payment was profited as requested but i later realised that the arrangement done for me was not for immediate termination but a one month notice after an amount of R115.99 was later deducted from my bank account by Cell C, after realising that all the efforts i took to ensure that the contract is terminated by end of June 2017 as agreed but the Cell C did not fulfill the promise they made to me, i therefore demand Cell C to refund the money deducted from my bank account after June 2017.
My Cell C No: [protected] ( not operational any more)

I have a Sony M3 Experia and the screen whent blank. I whent to the Waterfront Cell C store and requested thhat they have a look but that i have all my baby photos on their and that they please need to inform me if they are going to do a fresh system install. After numerous follow ups and contacting the store and the repairs department they came back and said you need to have a system update costs 600 rand. I told them i need to know if the photos can be retrieved and if this would affect that. Dropped my phone off on the 10th of August at water front got it back 3rd of October and they wiped and reinstalled the software.
I am speachless in the level of incompitance and ignoring a direct request from a customer. DO not wipe the phone.

I will be consolting a legal councel on this matter but i would just like to warn other customers that might have this happen tto them.

About a month ago, I noticed that my signal was getting worse by the day.

I contacted Cell C on numerous occasions to report the problem. at first no one could assist. Then I was told that I should switch to roaming on the Vodacom network.

Firstly, I pay my contract every month, yet I don't get what I am paying for. Secondly, who is going to pay the extra roaming costs?

Because of this "network" problem, I have to use my MTN mobile router to use wifi, which is costing me extra every month on top of what I pay for my contract.

I feel that I am paying for a service which I am not getting. I cannot receive / make calls neither can I receive or send any messages. My phone is basically useless. I am considering going to the Ombudsman to lay a complaint, because up to now, I have not received any feedback or assistance at all.

I called Glocell in October 2016 to upgrade my contract and was told that I qualify for R270. I then received a bill of R1132.60 in November 2016 which was shocking as I have a limit set to 0. I also requested Glocell to stop my debit orders as I was being charged R150 for it to be returned by Standard Bank.
My contract ends in 31 January 2018 and I have been having endless issues surrounding billing. The number has been suspended since the 19th July 2017 and I am still being billed. I would want that the total account be consolidated and a final amount be given as I did not receive service from the 19th July 2017 and should be charged pro-rata and a settlement. I have since got another number.

I recently upgraded my Cellc contract ([protected]) with Glocell after they called me with a Pinnacle 100 deal. I was informed that my total cost including VAT will be R129 / month which I agreed to. (This conversation can be confirmed if their calls are recorded for quality purposes). I never agreed to itemised billing, or caller line indentification bringing my total account to R161.50. I informed the agent that as long as i am not paying over R130 then she can go ahead and upgrade. I have been mislead and now stuck with a big amount to pay. If Glocell looks at my history with Autopage, they will see that i never exceeded R120. If I was made aware of this huge amount i would have taken a cheaper contract like the Pinnacle 50. I want Glocell to please look into this matter and please sort out. I they cannot sort this out, then i will close this account and reopen direct with Cellc. The other reason for my complaint here is that tried phoning Glocell to resolve my issue but they just don not answer the phone!
I also complained through Hellopeter.com
Regards, Michelle/Colin Veerasamy - [protected]

On the 30 August 2017, my Cell C sim card was deactivated without my consent, and unauthorized sim swop was done on my sim card. Cell c did phone me with a recording of the sim swop. The voice on the recording was one of a black lady, clearly not mine. It cost me time and money to swop my sim back, now a month later the same thing, this time I actually catch it when they deactivate my sim again. I went to the shop and told them to unable people to deactivate or to do a sim swop on my account and they say they could not do that. It forced me to actually change my cell number. Again it cost me time and money, the first time it was R150 to swop my sim back and this time it was R250 to change my number. I am actually consider to change my service provider as well as this is not on

Hi I am banking with standard bank I went to ATM to buy cell c prepaid airtime on Monday 25/09/2017 for the amount of R400.00 Rand today is Wednesday 27/09/2017 and still haven't received my purchase the bank said that they did log fault with cell c and cell c is busy fixing it I need to know when I will receive my prepaid money or a refund its a very big inconvenience to me as customer because the money has already been debited but yet two days later I am still waiting for the voucher.

On August 26th 2017 I went to the Cello Branch in Zevenwacht Mall to confirm if I was still illegible for an upgrade after I received a call from Cello but at the time declined the offer. I was advised that I was yes I do qualify for the deal 20gb daytime data and 20gb nightime data for R299 per month on the router, but the way the store consultant explained the upgrade process to me, which didn't make any sense, I decided not to take the upgrade at the store than and rather pay the contract the remaining 2 months and take my business elsewhere. On the 30th of August 2017 I was contacted by one of CellC's outsource company's agents her name is Kim. I received this call round about 9o'clock the morning and her explanation of the upgrade process made more sense. I explained to her of the encounter I had in the branch and her exact words was “The consultant spoke utter nonsense”. She advised that I have R160 remaining on the current contract and if I agreed to upgrade the contract on that day for the 20gb daytime and 20gb nightime data for R299 per month I would get the data on the 1st of September and that the router will be dropped the following day on 31st September 2017 and we'll be able to use the router immediately as we will get a pro-rated amount of data for that 1 day, but will receive the full data package on the 1st of September. She explained that she will split the R160 balance in 2 for me to pay
R379 for the month of September and R379 for the month of October and as of November the 25th I will pay R299 per month for this contract. This is because I wanted the upgrade to take effect immediately.
The router was dropped the next day and we started using the router from the 1st wee in October as we were on holiday and only activated the router then. But we did not receive the full 20gb we were promised but only 10gb. I called into CellC since than on numerous occasions to query this and I have been transferred from 1 agent to another, calls has been dropped in my ear, I have been shouted at by agents and been spoke down on by others. I have not been assisted and by the 3rd week of calling in almost every 2nd day I requested that the contract be cancelled and I be placed on my old contract again to pay the remainder of the 2 months and when the contract expires I will NOT upgrade with CellC.

CellC is refusing to fetch their router from me and cancel the contract and top of this they want to bill me for this month's usage of the data that was half the amount they promised. They telling me that's because I used the 10gb. I advised them that the only reason I used it was because I was promised that they were going to add the other 10gb I was supposed to get on the 1st of September. If I knew they were not going to do like they promised I would not have used that data.

I am so disappointed in the poor customer service CellC delivers to their client. You would not say that we as the clients are their bread and butter.

Not to mention the amount of time I had to take out of my working day to speak to CellC and the airtime I had to load on my MTN sim card to phone them because I took out that contract for someone else who is using that number as their primary number and I do not have access to that number during the day and the time I do have access to that number the department I am supposed to be assisted by is closed already and nobody bothers to phone me back to assist me with my query.

I am being promised call backs almost every time and no-one bothers to call me back. The agent that is refusing to collect the router is Vusi and his team leader is Bongani who was told to phone me on mt MTN number as someone else uses the Cell C number, yet he didn't even bother to phone me back.

Good day I upgraded my cell c contract and send several email to c surance and eventually my phone were in sured payment went of last month end of august. Today to my suprise when I phoned Cell c cusyoer care to ask what is my debit order amount as new contract started 31 august. They tell me that my phone insurance is not added to bill. They put me trough to c surance after holding for 30 minutes the phone died I phoned again the c surance number just to here from patricia mashu they investigating why my insurance is cancelled I received documentation that my phone is insured. please listen to recordings 28.8.2017, 1.9.2017and 30.8.2017 from [protected]. Later this afternoon I received an email again from patricia to say they need my ime number of my phone. I need to know is my phone in sured as I travel a lot and need my phone to be insured. Thankyou zubayda khan [protected] id [protected]

Am so pissed off with cell C actually frustrated am not too sure what else to do now, to cut the long story short Cell C contract was paid off and closed in April, the most frustrating part is that cell c still debits from my bank acc every month . Always have to reverse the payment and stop / block them but boom they can still debit how amazing is that cell c big thiefs and I've had it with these people ( cell c )

Hi, I recently purchased a Cell C router on the 5G promotion and after the first month i realized something was a foot. I was incorrectly debited from my account every month and no proof to the usage of the said data. Despite numerous calls and emails, the response from Cell C has been non explanatory to all messages highlighting my concerns and dissatisfaction. Cell C now wants me to pay them a settlement fee to cancel this contract, i am stuck now and not sure what the next step is. This has been a wake up call as I will never again do business with this fraudulent company.

Hi i actualy have 2 problems i over paid my account in december 2016 with a extra month so january i paid a extra R500 that does not show on any statements and i was still billed as normal My second problem i have is that i canceled my contract [protected] on the 24 march 2017 with termination papers sent in ref [protected]   (Even though i asked them on the 27 february and they only replied way later after several days) they only prosesed my termination papers the 14 April and then they want me to make last payment end of july for that contract i think that was realy their fault for me also paying extra. I stoped paying them coz they never sort out the payments so now they handed me over to nimblegroup deptors and now the deptors dont want to hear my side of my story

I AM HIGHLY FRUSTRATED WITH CELL C.

After paying off my account early and cancelling the contract as instructed from cell c representatives, I get my account debited 4 months later, without a single call or notification from cell c.

when I call in to find out what is going on I get pushed from department to department and from agent to agent, after being hung up on 5 times, after that I ask to speak directly to a manager and get another agent on the line pretending to be a supervisor.

I also get told that cell C owes me money because I over paid and no follow up was done however R500.00 COMES OUT OF MY ACCOUNT? I get told that my account has been handed over, however after i paid the account cell c even released the number for me to port to another network, now my account is closed with them and yet im debit with cell c and get my account debited, and when I call to inquire a lady in the Pre Legal division MBALI ZITHA decided to talk to me how ever she felt she could. ABSOLUTELY PATHETIC STAFF AND NETWORK! ARROGANCE AND STUPIDITY! I will continue to esscalade this matter until someone from cell c takes me seriously!

Good afternoon,

I trust all is well - I am not well in my side

I was busy with cell c sending them different case numbers with different Affidavits and now my account in Bad debt written off

How can I pay the account that was fraudulent and I attached all proof that I sent to cell c and also clarity on how my signature is looking like

And I also requested cell c to send me the copy of the contract that was signed in Durban so that I can see the picture of the person that is on my stolen Id. Fraud was not done to cell c only it was also done to Thruworth and Edgards and all the fraudulent amount was clear up immediately.

I am not staying in Durban and I never resigned at Iemas since from 2009 I am working with Iemas Financial Services Cooperative

I am not going to be able to pay that amount and no arrangement I will make until you sort it out by comparing my id copies and signatures as per attachments

Your help will be really appreciated

Best regards
Fikile Nkambule
Cell no [protected]

I had a contract with Cell C and was cancelled about 9-10months ago, however, Cell C has successfully continued debiting my account monthly without cessation even post end of contract. Its really annoying to visit the bank just to reverse one pathetic transaction. I have called in to lodge a complaint without proper assistance, the consultant even disconnected the call. STOP robbing customers by taking money when the contract has ended!

Worst service ever from Cell C Fourways, Johannesburg (leading cell phone dealers)

I've been waiting a month for my claim just to be processed from the store after visiting them five times just to fill out the same form and for them to phone c-surance(insurance company) with the impression of diligence. I'm phone-less and nothings coming to resolve the issue of my claim.

On the 15th of Aug 2017 I walked in to the store with my issue, I then filled out the c-surance form for the first time and handed my damaged phone over for assessment.

I then went back after my girlfriend followed up a week ago on the 7th of September 2017 filling out another c-surance form to be issued with another ticket numbers which I still don't know why...

Then on the 19th of September 2017 I've picked up that they haven't processed any of details to c-surance regarding my profile to assist c-surance after they requested from the store to proceed with the procedure.

I find it pointless going to the store facing empty promises of "its gonna take 24 hours" after 1 month waiting still. I've wasted my time and resources as expected to be a client but now I'm phoning around and forcing pressure to resolve. This is unacceptable!

I have sent numerous mails to customer care regarding the over billing of data since they took over my contract from Autopage, no customer care. I have 600 MB included in my contract, if I add all the data used on the bill, it gets to 380 MB, why am I being charged R300 extra if I haven't even used my available data. And customer does not reply to any of my mails.

I have been discovering that my airtime recharged on my cellphone has been disappearing without making any use of my cellphone.
I use an iPhone 5s smartphone and I am registered under Cell C as my mobile network provider, cellphone number [protected].
The airtime recharged has amounted to a total of approximately R50 over the past 2 days, still without making any phone calls or internet services (excluding WhatsApp which is, however, under the WhatsApp data bundle package thus I should not be incurring any charges on my account).
I have called the Cell C help line (084 140) 3 times since yesterday (17/09/2017) and their Technical Support line ([protected]) once.
My final call today (18/09/2017) resulted in the Cell C team giving me a reference/case number of [protected] of which was of no help as the query lodged resulted in the same outcome that Cell C has given me which has still not solved my problem.
I request that my airtime be refunded but more importantly that my issue of disappearing airtime be sorted as soon as possible to avoid such happenings in the future. I have endured too much loss as a result of Cell C's services.

I Tashna Gopee have taken a Samsung S7 at the end of march this year, 1 and half week later the mic doesn't work. Took in back to cell c they repaired it and gave me back, beginning of August the same problem again as well as the battery dies too quick, took it back to Cell C in Phoenix Plaza gave it for repairs and also told them that I don't want it but rather a new S7 or even a different phone and I am even willing to pay the difference, they gave me issues that I cant do that, the phone is not even 6 months. After it came back from repairs in August I then received the phone with bubbles on the front and dents on the phone which I never did to it, I never took the phone home, I gave it back the very same time. Ever since then I am waiting for a response but receiving no feedback from them, The manager at the store has been helpful but that still has not solved my problem. The phone is gone for almost 2 months, none of it is my fault so why cant I just be given a new phone, I am paying a high amount for that phone and for the past 2 months that I don't have it, it's not like you guys have said that I shouldn't make payments, You still taking the payments so why cant you give me a new phone. I am really disappointed as I'm with cell c for almost 4 years and as a loyal customer this is not the treatment that I should receive.
How of you expect people to stay with you guys if when they have problems o are unable to assist them?

I really like to see what happens now and when I get my phone back.
Contact me on [protected]

Hi
I had a data contract and a consultant called me to inform me that my contract is due for an upgrade. He explained to me that there is a promotion at the moment and that I can get a 10gig daytime and a 10gig night time for a monthly premium of R200-00. I agreed to it.
But they put me on a contract of 5gig day time and 15gig night time and send me a invoice of R300-00 which they want to deduct.
I called they 0841234 number twice now and the moment i asked them, to please assist me in this regard, they just made me hold the line till I eventually ended the call. Every time I spended something like R50-00 on a call. I also sended an email but nobody is is even coming back to me. I want what is promised to me for the price it was promised. This is absolutely nonsense they must go and listen to their voice recordings.
Glocell is not doing me any favours and is only costing me money due to their incompetent staff. I will not pay the R300-00 and if they deduct it, I will see it as theft because I did not auth them or agree to it.
Thank you