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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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8:19 am EDT
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Cell C cell phone

We currently did a sim swop from vodacom to cell c on the 26th of June. Cell C direct delivered the incorrect phone a week later they delivered a new phone which was incorrect again. It's now 4 weeks and still no phone I have been phoning every single day and no one can tell me when my new device will be delivered every single channel i go through no one can give me a answer bit the franchise stores are receiving their stock and but not cell c direct. I am paying for almost a full month with no phone. This is disgusting and I thought changing over to cell c from vodacom would be better but I was very mistaken. I need some of authority to contact me ASAP [protected]

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9:51 am EDT
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Cell C Screen repair

FEDUP!
On the 29th October 2017 I handed in my phone (an AG Style) at the Preller Store in Bloemfontein for a screen repair. The phone was received and accepted by, the then Store Manager, Refiloe. I had to constantly phone and visit the store to get feedback. After several months and lots of lies I was forced to contact the Regional Office for assistance. I spoke to Belinda Neethling who tried to assist. Long story short...Belinda sent me a message on 18th May 2018 informing me that the screen will be fixed asap. Thereafter NO COMMUNICATION again. I have emailed and emailed Belinda and Carmen. TO NO AVAIL! On the 11th July 2018 I called the New Store Manager at the Preller Branch who promised to call me back with an answer the next day. NOTHING HAPPENED. I called him again on Friday 13th and he informed me that my phone is missing. I requested a new phone. TO DATE NO REPLY! Obviously my 2 contracts that I have with Sanlam is no worth to them at all!

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Update by Heidi Nienaber
Aug 01, 2018 9:18 am EDT

please let me know who contacted me. i just received an email from belinda neethling (no solution given) after i sent an email again today

Update by Heidi Nienaber
Aug 01, 2018 5:15 am EDT

Still NO response from Cell C! You keep apologizing for the delay. My patience has been tested . Its obvious that Cell C has no intention to sort out this mess. I am taking the matter to Carte Blanche.

Update by Heidi Nienaber
Jul 24, 2018 6:19 am EDT

I have sent the requested reference nrs. To date NO ASSISTANCE.

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Francois. Vg, Deacon
, US
Sep 04, 2018 1:13 am EDT

Dear Cell C
You have committed fraud on my name and are very reluctant to provide answers, details how it happened. I opened a fraud case and a police file but Cell C has done nothing about that! I've been writing numerous emails, phone calls, wasting time going to different branches I am super frustrated. Up to date Cell C has been steeling thousands from me without taking the matter serious. What on earth can I do to resolve the matter? The fraud case number is: AD 1040718
Can someone from Cell C please take the responsibility in resolving the matter?

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2:51 am EDT
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Cell C payments up to date - handed over for collection

About 3 weeks ago I was called by an employee of Cell C, with the name of Silindokuhle Qwabe .

I was informed that I was in arrears of R295.00 for the month of April.

I agreed to send him proof that I had may payment on the 30th May and asked if I could copy him in so that he could resolve the matter to which he agreed.

Proof of payment for April was sent as requested and no further communication was received from Cell C.

On Friday the 13th July I received a call from Thandi of Nudebt informing me that I was in arrears.

Today on Monday the 16th July 2018 I tried to get a hold of Cell C's legal department, but the phone just rings and rings

Eventually I decided to call Cell C customer care and spoke to a lady by the name of Thokozo who confirmed that I was not in debt and refered back to the very department who are not answering their phones.

I will consider legal action If I am listed by Cell C and if the matter is not resolved soonest.

[protected] / [protected]

Garreth

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11:42 am EDT
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Cell C claim for a lost phone

Good afternoon,
On 01/07/2018 I lost my phone around 19:00 in a taxi. I called Cell C the same night to black list my phone. The following morning on the 02/07/2018 I went to Olifantsfontein Police station, under oath I stated what transpired and it was recorded on an affidavit and I was issued with an incident number. The same day in the afternoon I rushed to Cell C store at Boulders Mall provided all necessary documents and filed a claim and I was issued a ticket number 314560. After almost 6 days i made a follow up call through the C Surance help line ([protected]) I spoke to Mr William Masemola he told me that they received my claim however the IME number of the claimed device (LG G3 D855) does not correlate with the one on their system (if I did not make the follow up I wouldn't have known) iIexplained to him that the device got damaged and I returned it to Cell C store for repair at that time it was still under warranty, the device was replaced with the same model however the IME number was different (of which I thought because Cell C and C Surance are in partnership such information was communicated between both parties, surprisingly this did not happened), Mr Masemola told me that I need to prove beyond reasonable doubt that it was indeed the case or else my claim will not be consider. I immediately called Cell C store at Boulders Mall and requested the job card of which it was send to my email and i forwarded it to C Surance through their email address, a new Ticket number 154 893 was generated. on the 10/07/2018 i called patiently waited for 34 minutes on the line I spoke to Nokwethemba I explained all the above developments of which she failed to even understand and told me that William will call me the following day. The following day I waited for a call however no one called. On the 12/072018 08:04 am, i called again spoke to Mpho and again I explained the whole issue she told me she will forward the claim to her senior manager as soon as she gets a respond she will call me. I waited the whole day, in the afternoon i called she told me that she got an email from her manager I should stay on the line while she is processing my claim, I waited for almost 30 minutes until she hanged up on me. Immediately I called again spoke to Keabetswe, I told her I would like to talk to Mpho I could hear her talking with what I would assume it was Mpho and she came back, told me that Mpho will call before end of business I confirmed my alternative contacts with Keabetswe, well again i was played! She did not call. Today at 08:03 i called again, I spoke to Qiniswa I gave her all necessary information as above now am told a different story stating that my cell phone number on the claim does not correlate with the one on their system however she will send an email to her Senior manager for a permission to continue with the claim. I asked her, how long will that take? Mind you its two weeks and there is no progress on my claim, all she told me is "I do not know".
I have been paying the insurance for almost 4 years however the service is not pleasing at all.
Complainant information:
Lehlogonolo Dibakoane
Alternative contacts: [protected] / [protected]

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12:34 am EDT
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Cell C no communication

I currently have 3 contracts with cellc which is due for an upgrade middle of next year.i called the call centre to find out if i can take out a 4th contract or if if i can pay up 1 and renew the contract.was told it can be done and they will get back to me .the next day i received a text saying i dont meet their criteria without any explanation.i decided to call in again and wanted to speak to the manager.i was told he is in a meeting and will get back to me.its been 3 weeks and he is still getting back to me.i have been a loyal client to cell c for many years and there is no issues with my contract.this makes me want to cancel my contracts and go with another network provider.

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12:55 pm EDT
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Cell C cell c network problems

Fedup!
Cell C network and data drop or disappears between 5pm-11pm every night. If you report the problem, they claim they are busy upgrading the network and the problem will be solved asap. Then they close the complaint... But how long can this take? Its been over a year since my first complaint but still no inprovement. Data speed drops down to 1.4k/s. It took me as long as 6min for this complaint page to open before I could even start with this complaint. You have to pay for a service that you can't use?

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6:53 am EDT
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Cell C damaged goods received

I keep getting transferred to the different divisions with no solution to my problem, I did an upgrade and received delivery 08/06/2018, the goods were damaged so I sent it back on the 11/06/18 (due to the weekend), go back and listen to the recording
the repairs dept contacted me to give me a quote which I'm not willing to pay for as I received a damaged device, i said no I'm not accepting a quote.
on the 11/07/2018 i contacted cell c to query my bill, i was then transferred to someone in customer service who tried to assist by going back and listening to the recordings of the previous conversations. she did advise me that someone from repairs will call be back . i did not get a call but instead received the damaged device back from your repairs department. on the 12/07/2018
this is unacceptable, i want to now cancel this contract with cell c and return the device .
contact: [protected]@gmail.com [protected]

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Update by R.reshika
Jul 13, 2018 7:16 am EDT

you gave me a defected device and now expect me to pay for the next 24months ? the device was returned even more damaged than it was when I sent it and you expect the customer to pay for it? and you even refuse to collect the device?
cell c you are pathetic, this is stealing. I will not recommend cell c to anyone

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3:54 am EDT
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Cell C duplication of account and stop order charge for one fibre/it service

Cell C's fiber/IT service creates two different accounts for one and the same service (i.e. Internet connection). Based on the duplication of accounts they charge twice for the same service. In addition, one statement shows a higher invoice amount than the actual invoice. The amounts are then charged to me via bank debit. Clearly there is no oversight as to how accounts are handled (or is there a more sinister reason?).
Any attempt to reach Cell C by phone (irrespective as to who is addressed: client service, accounts section etc.) no one answers any call. A complaint lodged on their website (the space given is far to little to explain the apparent mess-up) merely results in a patronizing email, suggesting how I should conduct my account transactions and a reference number, but no reference is made as to how they intend to solve their mess and when it would be done. Clearly, Cell C is not exactly into helping/assisting their customers which make me wonder if I should continue using their services. Thank you

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2:00 am EDT
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Cell C service in paarl mall

On 9 July 2018, my husband and I went to Cell C in Paarl Mall to upgrade my current cell phone contract. The contract ends at the end of August. My phone was stolen 2 months ago and I was very excited at the prospect of being able to have a phone again.

The sales lady (Lumaree) did a credit check, as I believe is Cell C's procedure, and we entered discussion on which phone it would be. According to our credit check we obviously are able to have the newest and best phone and the most expensive contract on offer. We tried numerous times to explain that we are not interested in the expensive deal, but gave a figure of what we are willing to pay per month. We asked what phone we can have in that price range.

Lumaree would not except that we wanted a better deal. I explained to her that I am not interested in having the latest bling. We live within our means and do not want to spend excessive money on cell phone contracts. We have other more important commitments as we have 3 children, cars, house, etc. She refused to show us the phones and contracts in our price range. She told me to forget about our other commitments and get the expensive contract. We called over another gentleman who showed us the phones within our price range. I made a choice and asked Lumaree to bring the phone (they didn't have one on display, but had one in the safe) so I can have a look. The phone is question is a Samsung J7 Duo. She told us we are making a huge mistake as it is a poor phone and that it was thrown at the back of the safe, full of dust. She told us to go home and think again. At that point we have had enough of her and left the store.

Cell C's way of forcing a contract, that we made very clear we don't want, is despicable. Ordinary people get confused with all the contracts and phones on offer. No wonder people get themselves into dept they can't afford. We have been customers of Cell C for many years, but find them to be greedy and forceful. I will not renew my contract with Cell C.

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7:57 am EDT
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Cell C refund request denied

Good day,
So on the 07/07/2018, i bought a 10 gig data from cellc website. To my dismay, instead of inserting my router cell number i inserted the Cellc Branch cell number Zewenwacht, Kuils river. After contacting customer service whom advised that we should speak to the branch themselves. The next day, Upon going to the branch, of which 2 consultants assisted, whom very jovial, confirmed that they do see the 10 gig reflecting. They advised that it can be refunded but require authorization from the "manager". When the manager came, she advised that it cannot be refunded or data cannot be transferred. The data was basically lost. This being very confusing after all chanels advised the refund can be done. The data was not loaded on a random cellc number but CELLC themselves but the data cannot be refunded.

Please assist as, once again, all consultants we are contacting aswell as cape regional office confirms the refund can be done, but the manager at the store is not cooperative.

[protected]@gmail.com

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4:47 am EDT
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Cell C request for paid up letter

Good day,

I've been trying to request a paid up or settlement letter from cell c for over a month now. As the account has been listed under debt review, it was handed over to the company's legal department. Whenever I phone customer care, the refer me to the legal department and put me through to the extension, however the phone just rings and rings and no one picks it up. I've also tried phoning the legal department on multiple occasion in order to attempt to contact them directly to obtain the mentioned letter regrettably to no avail.

Please assist as I do not know what to do any longer.

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Update by JustLouis
Jul 09, 2018 6:38 am EDT

Thank you for your response.

I've sent the requested information to the provided mailing address.

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8:42 am EDT
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Cell C refusal to rectify my statement

I have been erroneously charged by Cell C, following its takeover of Greencom Fibre customers.

Kefuwe Lebakeng has not responded to any of my requests to look into the matter, or to connect me with someone who can, but has referred me to lawyers with a demand that i pay.

1. I was a fibre optic customer with Greencom, and earlier this year was told that Cell C would take over the account. I was told to continue payments each month to the Greencom account until i heard otherwise. I did this, and at a certain point was told to pay into the Cell C account instead. (I received diligent help from Kefuwe Lebakeng in guiding me how to pay Cell C, since the first instructions were not quite accurate.)
2. I am on your records as owing more than R3000, although I have paid diligently every single month. I repeat what I have said before in several letters to Kefuwe Lebakeng:
a) Greencom has confirmed that I paid up until the moment you took over the account (and I sent Kefuwe Lebakeng a copy of this letter);
b) I have paid my subscription for the months since you took over the account;
c) There is no reason at all for me to pay twice for the service.

I have heard good things about customer service at Cell C, but this does not tally with the experience I have had since I became - through your takeover of the Greencom contracts - one of your customers.

I would be most grateful if you can sort out this matter.
Dr Gavin Andersson
[protected]@seriti.org.za
[protected]

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9:26 am EDT
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Cell C customer care - sim swop

CELL C - For your self

That is the one thing they did right.

My phone got stolen about a month ago. With pure luck I traced my phone and i got it back with out my SIM naturally.

Sorry I am still so livid I can scream!

Anyway - I in total bought three new SIM cards. Not RICA'd as it is stated on the starter pack flyer. That alone to do, buy an un-RICA'D SIM is difficult in it's own.

SIM:

1. Phoned in (had signal on SIM) - could not Sim swop because the RICA serial number was already RICA'd

2. NO signal - thought is was faulty

3. NO signal - phoned in, to hear it is not suppose to show any signal.

Customer service:

Let's do security checks:

1. Never asked for my ID number
2. frequent calls - I read the numbers one by one from my phone log. Hallo, did you not hear me the first time I can see it, I got it back.

3. Last recharge amount - Can I quickly log into my banking. Wait my bank is lying to me

4. Any active bundles - I doubt it after a mont

OUTCOME: Sorry Miss you failed. We cant help you we are sending your info away. To whom? for what? will it get me my number back?

Answer: no it won't. I can't actually believe it as I am typing it. Like this really did not happen.

Can I speak to your supervisor?
I am transferred to the most static line, where she tells me she will phone me back. Has been about 45min still waiting.

OK no, let me phone head office - customer service very polite, can't help me.

So I ask the question - can anyone actually give me an answer to why I can't SIM swop without posing a question at me with now answer?

answer: Sorry Mam, you're in the technical department (in a very annoyed voice) I can't assist you. So can you transfer me to someone who can?

No Mam. LIke what?

I am disgusted!

I have never in my life been so frustrated and annoyed with the lack of care with anyone. I lost it. Completely. Condescending to say the least. The lack of care and customer support - please rename the service.

ja! Cell C - For your Self bra.

Email: [protected]@gmail.com
Cell C not swopped: [protected]
Tel: [protected]

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6:03 am EDT
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Cell C cell-c debiting me whilst I cancelled the contract 2 months ago.

My phone was stolen 2 weeks before month end of April and i called Cell C to inform them that my phone was stolen and to get advice on what i need to do in order to get another phone. Unfortunately my phone wasn't insured and i was left with about 6 months to finish paying off the phone, i then decided i was going to buy out the reminder of the contract and apply for another contract with Cell-C, due to the poor service i received i decided to move to a different service provider. End of April i bought out the contract, went to go deposit the money at the bank and i went back to the branch to provide the proof of payment and the lady that assisted me gave me a form that i had to fill out with the reason i am cancelling the contract, then she advised me that my last debit date, will be end of May. Here i am now end of June i was debited. I went to the branch last week Saturday and the lady said she couldn't find my client information and she advised me to call the billing department on Monday. Today is Tuesday yesterday i spent half the day trying to get through to the legal department cause all the agents said they couldn't assist me, i called customer care more than 20 times and every time i was transferred to the legal department where the phone just rings and rings for half an hour without being picked up. The last Indian guy i spoke to yesterday said he will investigate and get back to me before the end of the day but he didn't. i called again today get through to customer care no-one can assist me i am transferred to the legal department where the phones aren't answered. all i want to know is why i was debited when i was told my last debit month is end of May, and if i was wrongfully debited i want my money back. I am tired of being treated like a fool and being sent from pillar to post without assistance, THIS WHY I CANCELLED THE STUPID CONTRACT WITH CELL-C. I WANT AN EXPLANATION TODAY.

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Update by Thabisile14
Jul 05, 2018 10:33 am EDT

I was called by Maropeng the agent from CellC, I missed his call and I called him back in the morning and he said he’ll get back to me, it’s the end of the day and no one has contacted me. Cell C is pathetic they are quick to say they’ll call back but they never do, cancelling my contract was the best thing I’ve done, I want my query to be resolved so I can’t cut all ties with CellC. I’m so tired of them, if ever you want a contract steer away from CellC, you won’t regret it I swear take it from me.

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4:32 am EDT
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Cell C added subscriptions not agreed to and coming off airtime account

[protected] - Joe Cloete - this is a prepaid number on your net work. I have had about 8 subscriptions coming off every time I load airtime. Your agents have informed me it's other service providers that have taken the airtime that's using the cell c network, and the agent has cancelled the subscriptions. How is it that I have subscriptions coming off that I have not agreed to? whats more alarming is that you say its not you, but you are able to cancel it? it doesnt make sense.
I'm happy if it's cancelled, if at all, but I must get all my airtime that I have lost since this started around the 10th of June.
Please ensure that I am reimbursed with my lost airtime.
You can contact me on the number above, as urgently as possible.
If this is not resolved quickly, I will be forced to take it further, like hello peter or media.
Regards

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Cell C cell c illanga mall nelspruit

Bought 20gb 365data that did not work on 12/05. I submitted a network problem was followed up by cell c with a SD number telling me the store has to refund me. Jonathan from Illanga Cell c, Nelspruit after a fight, signed off on 13/06 that a full refund will be given within two days. Its 28/06 and still no refund received. The store doesn't keep to their commitments.

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Cell C No agents to assist

I upgraded my contract, only because I am R6000 in credit with your company. Ireceived my new cell phone and 3 days later I received another one. Please advise if my contract was 2 for 1 or if this was a mistake on your part. I have been calling your call center since Friday 22 June, without success. A requested to be called back on the Glocell page is a futile exercise. Can someone please get back to me soonest. [protected]

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8:59 am EDT
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Cell C Non existing customer service

Autopage, Nasua mobile and now glocell. Your service use to be amazing in my opinion I went to Glocell shops if I had any issues and had them resolved instantly now your shops are all closed and your people at customer care are opinionated and rude. And this is if your call actually gets thru . Two months ago my phone got barred because of two huge invoices pertaining to out of bundle data. I have tried to pay extra every month to get this amount all payed back but now my phone has been completely disconnected and no client can get hold of me I have absolutely no income now and when I got hold of customer care, the lady said the payment I made on Saturday did not reflect and even if it did she would not reconnect my line. your out of bundle data price borders on ridiculous if not insane and needs to be explained, how can a meg cost 15 cents in bundle and R2.50 out of bundle ? I cannot leave this here this is going to cost me who does not have a lot to suffer so I will have to get another sim card change my number on my web page and hopefully I didnt loose to much. I have tried for two days now to get you to help me but your staff laughed me out. I consider this as the end of my relationship with Glocell it seems you are going the same route as autopage and Nasua mobile.

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Cell C contract cancellation and customer service

I have recently been through hell and back with CellC this past year. The following email was sent to the CellC customer service email 3 times as well as to CellC on facebook on 15 June:

"Dear Cell C,

I would like to express my immense dissatisfaction with your customer service and your inability to do what you have promised.

I have since February attempted to complete my contact an business with you.

In February I concluded my business with you from my side by writing a letter of cancellation, enduring a telephonic phone call and paying my settlement fee (I have Proof Of Payment).
All of these details are attached in my email.
This payment and telephonic conversation happened on the 28th of February.

Subsequently I had a debit order through my FNB account since then for every single month.
You are effectively stealing my money.

I have since May emailed this customer service line 4 times in order to resolve this matter and I have received ABSOLUTELY NO response from CELL C.
I have had my debit orders reversed by my bank and still you continue to make transactions from my account. "

My initial Incident number was: [protected].

After my message on facebook I was finally contacted by a social media consultant. all the facts and pdf document of all emails were sent through to the man as well as the proof of payment and proof of receipt for the letter of cancellation and still I have been told that I am liable for the funds.

This is due to their IT department being unable to "find" the email sent. I have included screen captures of emails sent etc but omitted the names of the correspondents and consultant.

I have on Sunday 24 June received a message stating that I have been handed over to the XDS credit bureau. This company is doing enormous damage to my credit worthiness as well as my reputation and my time.

I have a full PDF transcript of all conversations from February with CellC as well as a full PDF transcript of my conversation with the social media consultant.

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Cell C unauthorized charges

my name is nkanyiso i am a cellc customer and have two contracts currently one is for datas and one for phone, on data my contract signed for 200 debit but today debited R401 when i call call centre to escalate they told me they cant see anything yet they debited my money and that person who's name i forgot told me to check on *133*1# boom 3 unauthorised subscriptions, not at once i ran out off datas on my contracts it always top up to previous one, and i believe it a second month this thing happening how can i trust this company now ? i have lost 400 rand in two month whats to expect next month, i have lost trust with cellc i want my money back i have family to look after so you rich people must not benefit from the poor enough with this please, [protected]

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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