[Resolved] Cell C — service delivery is appalling
I have called CellC customer care more than 3 times to sort a recurring billing issue. The lack of professional conduct from the personel is beyond me, plus the amount of times one has called is unacceptable. The inconvenience that this has caused is really unacceptable. Cell C has really cost me (having to call from abroad) to sort my family lines and the lack of feedback is beyond me. Please train your teams to excercise empathy when dealing with your customers.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Cell C Customer Care's Response · Nov 15, 2017
Dear Ms MDub
Thank you for posting to us.
Please provide us with your cell C number and an alternative number as we would like to contact you to assist. Kindly forward your details to [protected]@cellc.co.za
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