SUBMIT A COMPLAINT

[Resolved] Cell Cservice and contract

Main problem is: On the 7th of December2016 I applied for a new contract when one of your consultants phoned me with a deal (R89 for 1gig data) He later corrected himself by saying it is 500meg for R89, I replied back and said that he said for 1gig. I in any case took the deal but said I want 1gig and that I would like me prepaid number to be activated on this deal ([protected])
When the tablet was delivered with one sim. I phoned the activation department and asked why I should use the new sim if I can use my old one still. (The number stays the same isn’t it?) He said only if I needed to do a sim swap to be able to use the micro sim will it be necessary.
On the 2nd of January I saw I didn’t get the 1gig and thought it might be due to the holidays.
So I waited till the 4th. Still no Data that’s when I phoned and the they send me the
Individual Subscriber Agreement (Agreement Number: [protected])
There I saw that I was given the wrong package. Not that I asked and was agreed upon.

The following is my conversations held with your call agents in regards to this:
Date: +/- 04/01/2017
Time of call: between 07:00 and 12:00
Time expecting call back: Never said
Person spoken to: Tabiso or Sibisizo
Reference number: Not given
Held on for 10 minutes before call went through
Then was transferred 3 times

Date: 11/01/2017
Time of call: +/- 09:30
Time expecting call back: before 17:00
Person spoken to: Camiel Amos
Reference number: [protected]
Transferred 6 times
Could not help
Went to Cell C store in Secunda Mall for assistance
They gave me this info and spoken to customer care.

Date: 13/01/2017
Time of call: +/- 10:25
Time expecting call back: 15:00
Person spoken to: Lindiwe Kumalo
Reference number: [protected]
Said she will look into this matter and call me back.

I even asked for the voice recording for the that date on several times

Regards
Werner Janse van Rensburg
ID: [protected]
[protected]
[protected]

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Jan 15, 2017

    Hi Werner, thank you for bringing the matter to our attention. It has been escalated and we will be calling you to assist. ^NS

We
Jan 13, 2017

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