Cell C
reviews and complaints

I recently received an astronomical bill - which cannot be true as I have a cap on my phone that Glocell has adhered to since taking over my contract. I have called their customer care so many times but they either leave me on hold or put down when they cant answer the question. I have emailed them numerous times with only 1 email reply and radio silence. I have since received an email to say they will suspend my cellphone for lack of payment but now cant get hold of anyone.

Sirs, I ventured into the Cell C shop at the water front at Cape Town and was approached by an employee who asked me about my current Cell C contract. He told me that he had contracts that were much better now and would work out much cheaper for me and I would get a much better phone. I decided this was a good idea. The next thing I knew I was being asked to pay out my exsisting contract and I had to run around to find a pick n pay shop where I could pay R1901.62 which I did. I was assured that was my old contract now completed. I still have the original receipts for this transaction. We then started to open up the new contract. Also the new Nokia phone a Nokia 5. All looked well but for some reason we needed some data so I was told it would not be charged to me but later I found that it was. The phone was opened and the person serving me entered a password and we later found it had been entered incorrectly and the phone locked. I took the blame for this to prevent the server getting into trouble and another phone was opened. All seemed to go well. I was happy with the post paid pinnacle 250 it was only going to cost me R399 per month and only a little more that I had been paying before my other bills were about R330 approx per month. Better phone and more data, minutes and sms's. Got the phone home but the wifi calling was not functioning. After more calls to the waterfront cell C and a visit where I sat for no less than 5 hours to get my problem sorted it was discovered that the Nokia phone was not able to do the wifi calling although it was being openly advertised by Cell C that it could. Nokia 6 could also not do this. I was offered another replacement phone but would need to come back at a later date. It was decided over yet another call to the waterfront Cell C manager that I could have three choices on the phone change over. I took what I thought was the better of the three phones which turned out to be a SAMSUNG J7 I had a SAMSUNG J5 on my old contract so felt very disappointed that after being with Cell C so long I was only on a J7 phone. I got the new phone after another trip into Cell C and off I went. My first Bill came in At R1138.43 which I complained about to the manager at cell C water front. She agreed it must be wrong and I stopped the payment. I told the manager at Cell C and she said she would certainly look into it. Several calls later and messages from Cell C telling me I was in arrears and if I did not pay I would be placed on bad debtors lists and would not be able to get credit. Costs would also be applied to my out standing debt. I did respond by telling Cell C it was being deal with by the Manager of Cell C in the water front but this message was not responded to. I then found that the Manager herself was not returning my calls so thought it best to reinstate the payment of R1138.34 which I did. I intended to make a formal complaint to the ombudsman and spoke with them. They said I would need a complaint reference number from Cell C. I emailed the Manager at Cell C and requested this no fewer than three times but each request was ignored. My next Bill came in and although I still had lots of minutes left and lots of Sms's and lots of data the bill was still R511.55. This upto date with all the costs and trips and calls was adding up to a hectic overall expensive and stressful change to my life. It then became apparent that my Wifi calling was not actually functioning very well at all. I also found out that my phone would NOT function on 0860 numbers. I found this out only after some one had rear ended me and I needed to call my car insurance people. The call would not go through. I also tried later that day to call my medical insurance and again the call would not go through. I then noted that although I was getting these large bills the Cell C app I had don loaded some time ago ws only showing very small amounts to pay and the *147# number was showing even less? More confusion. I then found out that even though I had good strong wifi at my home wifi calling would not connect or cut me off during a call. This I found out when trying to call my sons school to let them know he was ill and could not come to school that day. I had to use my land line because my cell phone just would not function. Using the Cell C app I requested invoices be sent to me. This did happen but then what should be a simple process of opening your invoice it became another nightmare trying to down load various programs to open the invoices. One I down loaded then asked me for a password? what password? I had lots none worked. I ended up going to Cell C at my local shopping mall to ask them to print my invoice which they did, but were not very happy about using the paper. I gave up with Cell C. I madea complaint on the Cell C app and was indeed contacted. A very pleasant man arrived some days later and I explained all my woes. He told me this service was unacceptable and I must complain and he would pass me a complaints ref number this number was [protected]. I see now that my next bill will be R411.02 still higher but better I guess. I have been told that I should switch off wifi calling that way I can first use up my free minutes. Then wifi calling can take over if it actually works. I would like the accounts looked at carefully for my payments to make sure I have not been over charged or charged for something I did not get. For Instance I was charged a pro rata for getting my new contract at the 22nd July 17 but did not have a properly functioning phone until the begining of August. actually I could argue I still dont have a functioning phone because wi fi call and 0860 numbers do not work and they certainly should I feel. I also feel that after such a period of time with Cell C where I have paid all my accounts on time and in full, save for the one I certainly queried and was supported by one of your managers. I think it would be a nice thing for Cell C to do to allow me a much better Cell Phone. I am disappointed with Cell C at present. You advertised openly a product with a phone that could at that time not function correctly. At no time was I ever told 0860 would not work on the phone and that is a serious safety matter I feel. That really does need to be put right at once . I have not at this time gone back to the Ombudsman but will keep that and this correspondence in hand if need be. Please Cell C start looking after your long standing clients. Thank you.

I applied for the phone three days ago 10/10/2017 and it has not arrived today is 14/10/2017 but I've submitted all my details to your consultants over the phone, and they said I am qualifying but still I h don't get my phone .so if the phone doesnot arrive within three days I will go to nedbank and block cell c on deducting my money at the end of the month, because I nom don't understand if it fraud or something cellphone number is [protected] I live at gauteng, benoni wattville my cellphone no is [protected]

Hi there! I have done a sim swop two days ago. I still have not available calls or sms. I cannot dail out or receive any calls. Do not have sms either. I have eft banking to be done and cannot do it as the code been sent to me via sms. My customers only calls me on my cell phone and it has been down for two days. I urgently need my phone to work. Applied on the 11 October 2017. Cell number is [protected]. If this does not get sorted now, I want you to cancel my contract with no additional costs. I am in Port Elizabeth and had to drive all the way to Uitenhage for service. Which is still not resolved.

On the 06th of september i complained here about the poor service and confusion that was provided by cell c store and contact centre.

I will not write the full story again, i don't have time to do that as i get different feedback from different departments.

My issue is still not resolved, i even reversed my debit order last month to get your attention guys but that hasn't helped either.

Can someone call me on this number [protected] as my cell c contract has been suspended

Good day,

Yesterday I was going through my Credit report and to my surprise I have 2 contract phones with GloCell. Incorrect surname and address have been used.

Please assist on what am I suppose to do to clear my name. And I really don't understand how a big company like this can approve 2 contract in one month without checking the information that was supplied to you.

Regards,
Lizzy

Full names of complainant
Mr Alexander Rowlands Devar
ID number of complainant [protected]
Postal Address
14 Kouga Street, Shallcross, Durban, 4093
Physical Address
14 Kouga Street, Shallcross, Durban, 4093

Cell phone number [protected] [ current ]
Landline number [protected]
Fax number
E-mail address Alex.[protected]@gmail.com

Has the complainant previously filed a complaint with the NCC? No
If so, please provide the reference number n/a
Nature of complaint non service delivery for an epic contract : cell number [protected]
Name of company (supplier) Cell C
Address of company against whom complaint is made Address: Cnr Pretoria Main Rd & Maxwell Dr, Waterfall Campus, Buccleuch, Sandton, 2090

Company Landline number [protected] [ LEGAL DEPT ]
Company Fax number [protected]
Company E-mail address [protected]@cellc.co.za
[protected]@redcell.co.za

Details of complaint
Slindile Ndlovu
[protected]@cellc.co.za
Executive Client Liaison Desk
[protected]
[protected]@redcell.co.za
Marcy Padayachee Customer Services

On the 19/04/2016 I have undertaken the services of Cell C for An Epic Cell C mobile contract
The nature of the contract was an UNLIMITED TALK TIME and 10Gigs of Data
From day one I have being experiencing major issues .Constantly the voice calls will lose
Connectivity, I effectively went into the Cell C outlet at Shallcross Ridge where I have
Undertaken this contract and will liaise with the store manageress corresponding via emails
Store visits and official letters all in relation to the non-service delivery of the contract
Cell C responded by sending a technical staff and his report show no connectivity.
Post this test I was promised a “ booster “ to hopefully assist with this issue but this did not
Materialised. I found myself not able to fulfil my task at kept missing my meetings due to the fact
That the mails will be delayed. I will miss important client interactions and as a result I lost my
Only form of income. My clients will make mentioned that my line will showcase not available
I will constantly go back and forth between the various departments. Most of the time the
Store manageress will declare that she is still waiting for a favourable result. Even though I lost
My income I was still servicing the contract for its full value in the hope to resolve and not have
A negative credit profile. Each time I was being forwarded to a new personnel but with no result
Unfortunately I had taken a stand and not allow my other finical commitments such as my
Home loan, vehicle, medical aid instalments etc, be compromised due to this aggravating
Circumstance. I found myself keep going into the band to return these monthly debits.
This is taking much of my time and causing huge stress trying to resolve this issue

What outcome do you propose for this complaint?
From the moment this non –service delivery started I gave Cell C ample time to find solutions
So that I can continue as their client however every step taken was a negative result.
I requested to cancel the contract with immediate effect, even though I lost my main stream
Of income and due to all the months servicing the account with non-service delivery I found
Myself in a finical dilemma. I received a correspondence from Cell C stating factually that the
Service cannot be fulfilled yet the organisation requested that I pay a prorate fee and an option
To buy of the device. I requested external assistance via KPC and was instructed to return the
Device. The new store acting manager [ store manageress is currently suspended ] refused to
Take the device from me. I am not claiming the loss of income or the finance used to service this
Contract for the duration to date. All I want is to see a clean break from this contact and have
An official letter from Cell C that will clear my name being listed.

I did an application over the phone for a Samsung J5 Prime, i received a handset on 06/10/2017. Upon opening the package, i realised that it was the incorrect phone. Instead of The Prime, i received the normal J5. I called in an hour later as they close from 12pm - 1 pm, and i was told that a collection was booked for Monday 09/10/2017 and they had already put in the order for the correct phone. It is now Tuesday, i am still awaiting pick up of the incorrect phone. I called in this morning and was advised that the incorrect handset has to reach them before they can book a new one. I just want to know, How is this my Fault? as a customer, i was approved of the the phone i chose, the incorrect phone was sent to me. Do people not check? Why isn't there anything being done? Bear in mind the 7 day collection rule...

G day

I had 2 contracts with cell c wich I took last year around August, on the 10th July 2017 I called to cancell the airtime contract and the consultant gave me the amount that I must pay and sent the banking details in wich I should pay the amount to and said i should call back after 24 hours I did as he told me and called in the 12th of July 2017 the lady I got hold of assured me it was cancelled then on the 8th of September I realized the contract was stil active I called around 8:01am then they told me they will get back to me they are waiting for their team leader later around 14:19 I called again to enquire then that lady told me she will call me, she later called at 14:30 to tell me that the account was cancelled only to find out today when I received an email from cell c stating that I am owing . The number I cancelled is [protected], I am not owing cell c anything and want that account closed and stop sending emails coz I paid the required amount and was given an assurance that it was closed

I am phoning cellc customer care since last week. I have no internet coverage here for a week. And 200mb data is also lost. Every time I am phoning the call centre, they send me sms's to change the settings to use Vodacom 3G. And it is many times I am calling them. Every time the same story! I have changed the settings exactly as they said. Every one in this area have no cellc internet coverage. Cellc says the problem only occurs in the Western cape! But we are in Limpopo

I cancelled one of my contract and the other will go on prepaid on 10/10/2017, cancellation date 07/09/2017, Ref no: [protected]. On 01/10/2017 I received my full data and airtime packages as normal? I was suppose to receive a pro-rate amount till 10/10/2017. So on phoning Cell C today I was told that I will pay for the full month and will forfeit all unused airtime and data on the 10/10/2017. I have given them a months notice as I should, I will not pay for a service that I will not received from 10/10/2017.
Cell C must bill my for what I have used and not steal from me as they are planning to do from 10/10/2017.

I have taken out a Cellc Contract [sensation 10.1"]... on the box as well as on the internet as well as being advised by Sales Agent Josephine Moodley the phone has 8GB of memory but when i received the phone i see that there is only 4GB of memory... from Thursday 05.10.2017 i have raised this concern with about 10 agents but no one has even called me back uptil Today... CELL C PREFERS THEIR CUSTOMERS TO CALL IN, WASTE THEIR TIME AND EFFORT BUT WILL NEVER CALL BACK

My husband went through a job retrenchment I have tried on numerous times to call to make arrangements. I was told that someone will call me back within three to four days. I advised I am unable to take calls during wrking hours frm.[protected]. Call centre apparently took note of this. Got a call from the legal dep. I tried calling had to wait fr over 15 min still no answer. Get a call today frm a collection agency apparently my account is handed over. So I tried calling legal dep again still no answer spent quite alot on airtime as I do nt have acces to a landline. I called cust care again was told that theres no other way to assist they will escalate . How can cell c legal dept have no other way of contacting n secondly I was the one who called n emailed to make arrangements so how am I handed over if they havent responded. Sad to say bt cell c isnt for its customers shud hv just went with mtn or vodacom. Never again will I recommend cell c to anyone. I demand an explanation frm cell c management calls are recorded they must go bk and see how many times I have called with no help from.cust serv.

Currently I have a dispute lodge against Cell C and Waspa as Cell C is unable to resolve or even listen and take responsibility.I have been illegal subscribe to a content services and I'm not liable to pay for something I didn't sign up for and also being billed for Getmore services which I didn't use and also cancelled in due time. I have paid all three my contracts I have with cell c and one contract sim that been missing since the beginning, I didn't even use that sim data and minutes but I have been paying for it almost 24months. All three my contracts is on barring which is illegal as it is three separate contracts but one payment.There's no account in arrears has the services being charged for is that of the content services as CELL C claims. I have spoken with cellc customer care to resolve this the one issues of barring all three contracts but they simply barred all three today.I will not pay for services being block into future payments because I didn't use them the same for fraudulent subscription as Cell c has a verification process before one subscribe to such services but they totally deny it, it seems they ignorant of their terms and conditions or just passing the buck.

Cell C contacted me in June 2017 and wanted to know if I want to upgrade my Wifi Giga 20 contract after 24 months, I didnt want to upgrade so I told them i want to cancel, so i thought it was cancelled and I continued to pay only my current top up contract as usual. The 7th of September Cell C suspended my phone that I pay for every month. when I phoned them they told me that it was suspended due to outstanding balance on my account, long story short, the wifi giga 20 that was never upgraded to start with was never cancelled, and they invoiced me for that every month.

I have been in contact with Cell C almost twice a week since the 7th of September to sort this out. No one, absolutely no one was able to assist me, I had to explain my situation to almost every Cell C department several times with no luck. Whenever I requested to speak to management or someone that can actually help me, Im told that they are all in meetings.

So now another month has passed and its still not cancelled, when I spoke to someone yesterday the 4th of Oct They told me again that they can not cancel until I pay the outstanding amount so I asked them if I can make a payment arrangement just so that I can life a normal life AGAIN, AND STILL THEY CANT CANCEL, I have to pay up, so the amount will accumilate every month until who knows when.

This is unacceptable, I have been trying to get this sorted out with some kind of solution since beginning of September and no one was able to help me, now Im being invoiced for October as well?

When I spoke to Tshepo this morning from Retentions he advised me that he cant make any decision he will have to transfer me BACK to cancellations and I will have to ask for their supervisor Gift, when a lady from the department answered the call she transferred me to the next person and finally the call dropped after being on the line with Cell C for an hour.

For the last month I have just been transferred back and forth, from the one consultant to the next ( to think these people actually receives a salary for doing this).

Between myself and my household, we have 5 contracts with Cell C, we actually moved over to Cell C from VDC, and this how we are treated.
Im so disgusted with Cell C, I want to sort this out and cancel all contract me and my family has with them.

Thanks Cell c for making my life miserable.

You people make me sick! my auto page account moved over to glocell for what ever reason, the account was settled in the month of march. I have spoke to over 6 people who said they will get back to me, i have sent the paid up letter on numerous occasions and no one got back. Now the account has been handed over when i contact the attorney they are unable to give me any details about the account all i must do is make a payment! on what? its like nobody knows how to do their blady jobs there. Literally none one can help me oh and from 1 account now i apparently have 3 accounts? wtffff? who do i get in contact with to sort this matter out?

A Glocell sales consultant has phoned me to upgrade my contract and preferred a phone Samsung S8. She did nit mention that there is a stock shortage. After a month I still do not have a phone and no one contacted me to inform me of the problem. The new contract is loaded and I start paying for the phone but has not received anything yet. This is very very bad service from Glo Cell and i am truly dissapointed with the way this situation is handled.

Good day! My name is Teresia Dzhugudzha. In 2016 Mau I lodged a complain that a fraud account was opened under my name. My queries was send to fraud section; the line on question I was told they were suspended while they were investigating .to my suprise no further communication was forwarded to me when they decided to update my credit under transunion. As it is ther is a credit of R43 356 under transunion which is not up to date as u dint open any account with you. I tried making followup with you; however it seems as they are clear responds as to why the credit is updated under my name while the fraud section has not finalised on this matter. I am not happy with your services as my question are not answered. As it is now I am loosing a a propert to purchase as the home loan can not be approved with such credit. Please interven as this is costing my health and would like to escalate the matter to ombudsman. You can contact me on [protected]

Kind regard
Teresia Dzhugudzha