Menu
Cell C Customer Service Phone, Email, Contacts

Cell C
reviews & complaints

Learn how the rating is calculated

3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Cell C has claimed their business profile
Get notifications about new complaints and reviews of Cell C. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Cell C reviews & complaints 2087

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Cell C reviews & complaints

ComplaintsBoard
S
8:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C unauthorized charges

Dear sir / madam

I am a CellC customer and applied for a cellphone contract online. The cellphone were delivered to me on 22/01/2017. I did agreed for a monthly debit order as payment.

According my bank statements cellc deducted twice a month and sometimes 3 times a month. The amount that were agreed on was R167, 98. The other deducted amounts was R 500, 00 and R333, 99. Some months the R333, 99 were increased with R10, R20, R30 and even R50. The reason for this unauthorized amounts is unknown. According to my credit score I do not owe cell c. Can you please help me regarding this matter and inform me as soon as possible, because I want my money back and a clear name. The reason for this is that because of cellc i am now blacklisted.

regards
surietha minnaar
cellphone number: [protected]
id nr:[protected]

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
11:39 am EDT

Cell C insurance

On the 16/03/2019 I took my phone to cell c store for repairs. I filled in the claims form and it was submitted. I called the call centre 2 days later to follow up and they tell me that they have not received any documents. So I resend all documents. When I follow up again, the agent by the name of Quiniso Nkabinde says she's waiting for proof of number exchange. I go to the branch again to get this and send back but you guys say you still awaiting for number exchange document. Another agent calls the branch and still cannot get the document. I've called you several times and visited the branch 4 times already and still my phone hasn't even been processed for claims. I am 8 months pregnant and you guys are making me run up and down! I am so pissed of with your service!The branch blames the call centre. The call centre blames the branch. What the hell is going on with cell c? Nobody wants to take accountability. Nobody wants to assist me! Very nicely I was sold a phone with insurance. Very nicely my debit orders were collected but when I have a serious problem here nobody can help? First and last contract with this [censored]ty company! I have 3 other contracts with Telkom since 2015 and not once did I have this problem with them. It's no wonder why your company is under so much debt! All your customers are leaving without paying their contracts in full due to pathetic service. Rather you shut this place down!

Read full review of Cell C
View 0 more photos
Hide full review
ComplaintsBoard
Z
2:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell c

Cell C has been fraudulently debiting my account since January. They debited my account with R14 000 in January. I hadn't received this money back by March and hence asked my bank to reverse the transaction. Furthermore I have stopped any access to my account from Cell C. I have called numerous times and have numerous reference numbers and for some reason was handed over to HP Attorneys in March. I owe Cell C nothing. #CellCisFraud

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Service at a cell c shop

My cellphone was stolen 3 days ago. I was told by customer services that I need to buy an unregistered sim card at a cell c shop for a sim swap.

I went to cell c in Blue Route Mall, Tokai today and they told me to go and buy a sim card at Checkers. Checkers reused to sell me a sim card if they cannot rica it. I went back to the Cell C shop and the lady told me that if she sells me a sim card, she need to rica it. I ask her to call the customer line at Cell C and she did. They told her that that she needs to give me a sim card. I got one and phoned the customer services at 084 135 to do a sim swap.
They me that the Rica serial number is invalid. They cannot do a sim swap. They also informed me that the Cell C store in Blue Route Mall Tokai can do the sim swap.

I am totally confused now at the service I got at the Cell c store. It was a lady with a Orange Cell C sweater on.

Please advise on my work e mail : [protected]@faircape.co.za or [protected].

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
4:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C extra time clearance

I ported to Vodacom with my Cellc number, due to network problems I experienxed eith Cellc.

Now I am recieving messages from Cellc that I owe R4 extra time and im over due, I visited the Cellc shop to try and pay back the requested fee and they said I should port back! to use Cellc.

this was challenging for me because I ported from Cellc because I was not pleased by the problems I was experiencing with them.

so how can I approach this?

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
2:25 am EST

Cell C unauthorised debit from my bank account

Good Day

I would like to log a formal complaint for the 3rd time now

I have been having my bank account debited by Cell C almost every week now, this started with a debit of R199 on 3 Jan 2019 with reference number [protected], and on 25 Jan 2019 again Cell C debited my account for an amount of R792.93 with different ref no; [protected] and on the 15 Feb 2019 again Cell C debited my account for an amount totaling to R991.93 now splitting these into two. The recent one is now R1738. 98 on 26 Feb 2019 with Ref number: [protected]. I have made Cell C aware on numerous times that I don't have a contract with them and never had one. I have written the affidavit and sent through the documents as requested by your call center however my matter has not been attended to or even addresses instead Cell C keeps on debiting excessive amounts from my account and no one is assisting me or giving me a meaningful feedback on this case.

I have insisted that I would like to cancel all sorts of contracts that might have been illegally opened against my ID and now I am very frustrated by the fraud. Its been 2 months and no one is giving me any proof that I am indeed using whatever services that I am being charged for. Instead they keep on sending the Incident numbers and asking me to follow same process over and over again. The recent Incident number given to me is Incident: [protected]

I need action from Cell C as soon as possible, if Cell C continues to debit my account without giving me proof that indeed I opened a contract with them I will be forced to open a fraud criminal case.

Regards
Mbali Mthethwa

Read full review of Cell C and 1 comment
Hide full review
1 comment
Add a comment
Z
Z
Zaan Naude
, US
Mar 23, 2019 2:50 pm EDT

Cell C has been fraudulently debiting my account since January. They debited my account with R14 000 in January. I hadn’t received this money back by March and hence asked my bank to reverse the transaction. Furthermore I have stopped any access to my account from Cell C. I have called numerous times and have numerous reference numbers and for some reason was handed over to HP Attorneys in March. I owe Cell C nothing. #CellCisFraud

ComplaintsBoard
T
3:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C Illegal disconnection, appalling customer service

Cell C did not send me any invoice since Dec 2018 and I have received your phone call today asking me if i am aware that i am in arrears, I then said i have made payment in Dec for R1260, which i have sent you proof of payment from Investec directly.

In addition, I further paid another R1260 today and send you the proof of payment from Investec Online banking as well.

However, to my surprise, my fibre line got disconnected because of arrears.

Attached is the proof of payment of R1260 that I paid today at below of which was sent to you before 3pm today.

I will go to consumer act board to complaint about you since you failed to send me any invoice by email since December, you also failed to send payment reminder before disconnection.

With your phone call today, you did not mention that if you do not receive my proof of payment by this time, you will disconnect me.

What you have done is absolutely illegal.

Cell C really got management issues in their billing department, especially MNekhatshi@cellc.co.za - who failed to upload my proof of payment and disconnected our fiber without any written or verbal notice in advance;

SWnenhlanhla.Ndlovu@cellc.co.za who is in the fiber call center just hang up on me when I was trying to re send the proof of payment. And she never call me back!

I have been receiving invoice and communication from Cell C from Jan - Dec 2018.

But Cell C billing department changed my email to an incorrect one by December 2018 so I do not receive my invoice and end up being treated like this today.

I will take this up with legal route until Cell C formally apologies and compensate for my time and mental suffering to resolve everything.

Zappalsamy@cellc.co.za has a good professional manner and she has been helping us, if everyone in Cell C has a good work ethic like she does, we will not be in this situation from the beginning!

I have received an email from Funiwe Hinstho who says she has followed up calls last afternoon after disconnection, of which is a lie.

I have attached screen shot of my phone, there's no calls from her except the lady from Call center after 17h30 on 18 Feb 2019.

Then I been receiving 3 calls from Funiwe Hinstho now asking me if i am sorted, this follow up phone call just come 19 hours late and pretend as if she knows nothing about it.

This work ethic is ridiculous!

I will take this up with legal route until Cell C formally apologies and compensate for my time and mental suffering to resolve everything within today 15th Feb 2019.

Read full review of Cell C
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
5:05 am EST

Cell C Sasolburg

Good day

Please condsider this as my cancelation for the following contract.
The reason I cancelled this contract and I am going to cancel all my contracts as soon I it expire. Is because of your acting manager eric in sasolburg. He screamed on me in the cell c shop infront off other customers because I don't want to give my personal information infront of other customers and I think that is a good reason. Why can I give my address / my work address / ect infront of people. I am the client I had my id book in my hand. Why do I have to give all of these personal information infront of people I don't even know? He have no respect, he is not competent for the job or to be manager. I really don't going to deal with a company who employed people like that. The previous manager is not there anymore mohammed. Mohammed was the only one who knows what he is doing and know how to sort out a problem, deal with customers and had the perfect personality for a job like that.
Cell c contract expiry notification
Inbox
×x
Cellc@cellc.co.za
10:37 am (1 hour ago)
To me
Your cell c pinnacle 50 topup contract on [protected] ends on 2019/04/15. To upgrade, visit a cell c store, call 084 143 or go to www.cellc.co.za
If you don't upgrade or cancel your contract, it will automatically continue on a month-to-month basis; any discounts & promotional
Value will no longer be applicable. Visit www.cellc.co.za for t&c's. Cell c

Read full review of Cell C
Hide full review
ComplaintsBoard
G
12:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cellc store in campus square auckland park

Hello 6 months ago I bought a Y7 on contract at cellc store in campus Square, the same day I realized that the 16gig memory card was broken I took it back to the store. The guy who was helping me just took it in & tolde he would be in touch. 6 months later I'm still waiting & chasing after them & now they even make it sound like they doing me a favor by even giving me another memory card when they didn't even bother checking if everything was okay when I bought the phone. I've spoken & contacted the manager a few times with no reply whatsoever I've been ignored as a client & cellc has failed to deliver the full promised package of the contract & signed. I'm really not happy at all with the custom service there. It's poor & they are too comfortable

Read full review of Cell C
View 0 more photos
Update by Gabrielle Ganki DeGeneres
Feb 14, 2019 12:09 am EST

This is prove of some of the emails I have send

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
12:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell c doing fraud on my account

A lady debra just phoned me and advised me cell c will not be giving back my money. Please note the following I don't care what it will take me if I don't have my money back into my account tomorrow morning I will be going to the newspapers I have all the evidence. I will take cell c to court for fraud for taking money from my account after I tried to make payment arrangements in november already without anybody calling me back. I tried to call a few time all you get is I will email them you can't speak to account absolute useless. Without even notifying me the date when the money will be taken nothing. I have been asking for my contract and nothing does that surprise you I surrgest who ever get this email takes this as serious and get this resolved today still.

Like I said money back into my account tomorrow morning or I will sue cell c and make sure all will know of what you do.

Accounts to refund my money is the same account you just sommer take it nice in this world you can just take money from peoples account without them authorizing its [censored] you have no authority to do so.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
9:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C sim swap

I was robbed and I lost everything including my phone, ID and license. I was left stranded a stranger assisted me get a new cell c sim so I could do a sim swap and access my money from the bank. I called cell c and the lady wanted cell phone numbers I recently dialed, I could not remember because I lost my phone which has all the numbers and then she asked for the date on which I recharged I honestly do not remember but I knew it was an amount of R5 or R10. She then told me that my info was incorrect and that she will not do my swap (very rude) I then travelled more than 100km to get a cell c store, they wanted an affidavit after I gave them they just said my SIM card is registered in another person's name. I have been using cell c for more than 9 years whenever they call or send messages they address me as my name and not the registered person they are claiming is the owner of the sim. This is not the first time I did a swap but it is the first time I have had such a hard time on the same number. Both the consultants on the phone and in person could not assist and both of them could not even give me a solution as to what I should do. I have dealt with cell c's crapy network and connection without even complaining and after all these years they are the reason why I am still stranded and sleeping in people's houses. Asking for people's phone to make calls and lookin like I am crazy all because for more than 9 whole years they have been offering me contracts and deals on a number they are now claiming is registered in another persons name. I was broken and I cried enough on the day I was robbed and cell c is just being the most painful of all the things I went through. The first time I did the sim swap I was never told of anything like this.
Cell C gives the worst service with grumpy consultants and the weakest network. I regret the day I ever chose to use this nonsense, my entire life is a mess all because of the lowest rated network on earth.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
11:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C services and products

This is the 17th time calling and telling cellc I have no job anymore and they must tell me if there is a payment arrangement a minimum one we can agree on and all the time a call. Is loged but nothing is done.. Now they didn't find the money in my account they suspended my services just this once when I was the one following them around looking for a solution because I didn't want my account suspended as it's where I receive my calls and how will I receive when you suspended and when you did not do your job to get back at me and give a solution.. I'm honestly tired of this contract honestly it's complaint after another. I can't wait to get a job and cancel everything that is cellc

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
8:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C fibre to the home - sales team provides false information to close the deal

I called Cell C in October to enquire about their Fibre to the Home deal. I was informed by the Salesman that there was an Unlimited offer which entailed the first 3 months for free. I asked the Salesman to send me an email to confirm this offering which he did. I was also asked to pay an "initiation" fee of R907 at point of sale. When I received my statement in December, I noticed that there was an amount of around R900 due to Cell C. I queried why I was being billed because I was still in the "first 3 months for free" period. The same Salesman called me back and informed me that I should just ignore this statement because it will correct itself. On 30 January 2019 I discovered by my connection had been disconnected and upon enquiry I was told by the same Salesman that he had made a "mistake". This service is simply unacceptable!

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
7:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C debit order date

I've got Contracts with Cell C. The arrangement was that debit orders must be on the 31st of each month. Cell C decided to deduct on the 25th, When I phoned customer care they stated that there is nothing that they can do, If I reverced myself they will charge me for that, How is this possible. Why ask people what date debit order must take place. 25 Januarie 2019, return money asap, [protected] is my Number

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
8:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C pending refund since late last year!!

Since last year, I have been awaiting a refund from Cell C for overpayments I had previously made on my contract. Everytime I call to check the status of my refund, I am told the supervisor is not available to advise on status. I have submitted all required documents on my side and have not received ay communication since! This is very frustrating especially after having to hold for 20+ to get service over the phone

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
1:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C mobile wifi router

Last year july I took out a mobile wifi rotter contract from cell c. First month the was no coverage. Ok august they fixed it all was well. Come november they started debiting twice they will debit on the 15th as agreed and debit on another day that we did not agree on. December same story they debited on the 14th and the 15th until I went and reversed the amount they debited. After that all hell broke loose they suspendend my line and refused to open it claiming that my account is in arears I sent the proof of payment to proofofpayment@cellc.co.za still I did not get any respond from them that showed that they were attending to my problem I called to explain what was happening they kept on telling me that they will escalate the matter that one of their consultant will envestigate and call me back they never did. Am sure now that they cant wait to blacklist me when I request that they cancel my contract m being told that they will charge me for early concililation.. Long story short poeple cell c offeres a very bad service please do not take out any of their contracts their service is excremely bad.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Y
11:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C subscription charges, for an account I did not open at cell c.

I am been charged for an account, I did not open at Cell C . My ABSA Bank account is being debited monthly, I did send an e -mail and all required details to Cell C to sort this matter.

Cell C has no authorisation from me to open an account or debit my account on my name. I have never been a Cell C subscriber .

I am highly concerned as I work overseas and in the past year two cellular subscriptions have been opened with debit orders against my ABSA Bank account .

There are fraudulent debits being made on my ABSA account.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
O
6:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C incorrect information given

I have been in contact with the call center since last year late and I have been having no joy at all with them as no one is willing to assist me nor is anyone trying to understand what my query is. All the can tell me is that I must pay up.

Please see below the email I sent through to customer care on the 4th January 2019, and still no reply or feedback given to me. I am very disappointed by their pathetic service or lack of service thereof. The whole contact center is a disgrace as I was forced to cancel my TWO contracts before their expiry date and the way they have been handling my case just tells me that I did a very good choice by requesting cancel, as it is I want nothing to do with Cell C but just my query resolved and someone there take responsibility for the false information they gave me and stop telling me I am liable for someones lack of knowledge about their own product

Please see the email I sent below :

Good day,

Trusting my email finds you well.

I am writing this email to basically indicate that I had a call coming from your offices indicating that I have an outstanding debt and needs to be settled even though I have paid the settlement amount, a settlement amount which I was given by a consultant over the phone when I called to ask how much I will need to pay in order to cancel both lines, I specifically asked for ALL AMOUNTS OVER AND ABOVE that I will be liable for, for cancelling before both contracts reach an expiry date.

Please note the following as explained below.
I had 3 lines on a contractual basis with you and after a period of time I then decided to end the other 2 lines contracts before the contractual period of expiry. Which those lines I requested are [protected] and [protected].
I made a call to the Call Center a week before I made payment and I was given those amounts, I called AGAIN on the 23rd of November 2018, id presume as I made those payments on the 24th November 2018 (SEE ATTACHED PROOF OF PAYMENTS),
I made a call to confirm the outstanding amount that needed to be paid out in order to clear ALL the contractual amounts I was supposed to pay as per my contracts with you since I was terminating the contracts before the expiry dates, I made that very clear with the consultant, and unfortunately I did not take down her name, it was a lady I spoke to. I remember I confirmed with her about 3 times if those are the ONLY amounts I will be liable for over and above. She assured me that is how much I will need to pay in order to get them cancelled.

I was however told that the outstanding amounts as I requested and needed to be settled so as to be able to cancel the contracts were R907.52 and R707.63. Therefore I made arrangement to pay these amounts as I had been advised when I made my enquiry. Between the 24th, 25th or 26th November 2018 I made a call to confirm receipt of payment and was informed that payment was received and cancellation of the contracts will be processed immediately. A few days later, I also received an sms confirming cancellation from contract to pre-paid. This therefore gave me the indication that I had settled my outstanding amounts and I will not be held contractually liable for any outstanding amounts.

However I have been receiving calls informing me that there is an outstanding amount that needs to be settled which I am not aware of and was never advised about that as per my enquiry previously and November, I NEVER GOT ANY MINUTES OR DATA, but I was surprised to see that I was invoiced in December and tried to debit my account. The last call I received from your offices was on the 28th December 2018. I eventually came to a decision of lodging a complaint with your office as I dispute the amount that is being debited and I am told I still owe after initially being told my contract has been cancelled and is paid up. My first case was logged with Noluthando and was given reference [protected] and the call recording reference number was [protected], as I requested for the call. TILL TODAY, I AM STILL WAITING FOR THAT CALL RECORDING
I cannot be held liable for any outstanding amounts as I was informed by one of YOUR employees the amount I needed to pay and was clearly advised and informed those amounts paid.

Kindly assist in settling this dispute as I cannot be held liable after being informed and assured that the payments were received and the contract was cancelled.

Been requesting to listen to my call since last year when I logged the complaint
Two consultants called me claiming to have my query resolved whereas they both tell me I owe you guys money
MIND YOU, both consultants admitted to have not listened to my call recording before calling me. What service is that!
The consultant that gave me the incorrect amounts to pay should be held liable, not me. I REFUSE

Just an FYI
This complaint is with your CEO as we speak

you guys are messing my payment profile

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
2:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C unethical behaviour

19/12/18 - send an email to notify cell c that I have moved, need my fibre line to be activated on the new address as there was already a fibre line installed in the new address
19/12/18 - called into cell c to confirm that they have received the mail - consultant said she will send ref nr - nothing received!
20/12/18 - called again to follow up send mail again, consultant confirm receiving mail - still no ref received
21/12/18 - called again - been notified by consultant every thing was received but cell c is so behind with back orders - tech department will only be back 7/1/2019
31/12/18 - cell c took a full payment from debit order
3/1/19 - call into cell c - consultant notify me that no documents have been received from me! Send again she will send me a ref nr on sms - nothing received upto today.
3/1/19 - get a call from vumatel - they need to come an install a new line at my old address!
3/1/19 - call vumatel - they where notified by cell c I had a problem on my line at old address? - seriously? Who laid the line complaint? Got a code/line nr from vumatel who said I need to call cell c and all they have to do is activate my line on the nr I gave them.
3/1/19 - called cell c - consultant took the nr, finally updated my new details and said she will mark this as urgent as she cant do anything the back office needs to update and activate my line.
7/1/19 - received new bill for jan - cell c is charging me another full month
8/1/19 - still no reference! Still no internet! Being billed for a 2nd month!

This is now the 23 rd day no internet, no service but I need to pay for their back lock problem

Read full review of Cell C
Resolved

Thank you Warren for sorting out this problem. Rehan you where a great help and your professional attitude was greatly appreciated.

Hide full review
ComplaintsBoard
P
6:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C opted for a cell-c wi-fi router offer of r299 for 20 g and debited r817.68 for 10 g instead.

In September 2018 I was offered a wi-fi router for 20G for during the day and another 20G for during the night for R299 by a Cell C sales men. After discussing with my husband I called the customer centre back and spoke to another sales man to request the very same offer, in order to cut my data monthly costs. I was informed that once I had received my wi-fi router, I would have to make a once-off phone call to Cell C in order to cap the data so that I would not exceed my limit of 20 G day and 20 G night. I received the wi-fi router towards the end of September 2018.

In the duration of October I called Cell C to cap the data, however; I was informed that I had failed one of the verification questions, my home address. I was asked to state the address that was on my contract, I informed the lady that I was never sent a contract. I later found out that the address that had been used was an old address retrieved from my credit records by the sales man. At the end of October 2018 I was billed R299.

To my surprise, at the end of November I was billed R817.68 instead of the R299 I had agreed to. On the 11th of December 2018 I called the Cell C call centre and spoke to Shanay to find out what had happened. Shanay informed me that I had actually been given 10G for R817.68 I informed her that that was not what I had requested or agreed to. Shanay then informed me that she had dealt with many complaints such as mine. She informed me that I was sold the wrong package with incorrect pricing without my knowledge. She then informed me that she would lodge a dispute on my behalf and that I should expect a call from Cell C in the next two days.

On the 12th of December 2018 at 15:41 I missed a call from Cell C because I was already talking to someone else on my phone. At 15:44 I called back the number. Hlengiwe, from the Cell C call centre, answered the call. I asked her for feedback regarding the dispute lodged. She informed me that the case was closed according to her system. She then said she would e-mail Amanda Meyer, who had been allocated my case, to call me back. I requested for Ms Meyer's telephone number and e-mail address and she informed me that she was not allowed to share those details with me. After hanging up, I received an sms stating that my case was closed and another requesting me to rate the service. In a few minutes I received another sms stating that my new case no. was [protected] and that someone would get into contact with me. Nobody has called since.

On the 19th of December 2018 I called the Cell C call centre and Happiness Phiri answered my call. I gave her my case number and informed her about the dispute. She also said that she would inform Ms Meyer to contact me. I requested for Ms Meyer's contact details to which I was informed I could not have. Ms Meyer has still not contacted me.

On the 20th of December 2018 I sent an e-mail to Cell C as per advise from Happiness Phiri of Cell C regarding this dispute. I have not received a response to my e-mails or phone calls from Cell C. At the end of December 2018, my account was again debited for R817.68. This is blatant fraud and it is clear that Cell C has no desire to amend this or resolve the matter. I need Cell C to cancel this fraudulent "contract" with immediate effect.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cell C customer service

Phone numbers

135 147 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cell C?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cell C Customer Service. Initial Cell C complaints should be directed to their team directly. You can find contact details for Cell C above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cell C. Discuss the issues you have had with Cell C and work with their customer service team to find a resolution.