Cell C / pending refund since late last year!!
Since last year, I have been awaiting a refund from Cell C for overpayments I had previously made on my contract. Everytime I call to check the status of my refund, I am told the supervisor is not available to advise on status. I have submitted all required documents on my side and have not received ay communication since!!! This is very frustrating especially after having to hold for 20+ to get service over the phone
Cell C Customer Care's Response, Jan 23, 2019
Dear Vuyiswa Roussel
Thank you for contacting Cell C.
We have received your query regarding a refund due t you. Kindly send us your query to [email protected] and include the Cell C/ID/account number in question and a number we can reach you on.
If possible you can also forward us all references and email correspondence you might have. (This could be very helpful).
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