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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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9:57 am EST
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Cell C swim swap

i called in for a sim swap 10 mins ago and two consultants had zero intrest in assisting me...with the swim swap because i was moving from micro to nano sim..the 1st was a lady ...i tried to call back and it was thou they had discussed not top help me..as the guy was very rude and automatically knew my name

i was using my cousins old sim and they were very difficult ..
really wanted that number back...now im forced to use my telkom sim
i seriously had an advance on that sim which in now cannot pay back

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11:12 am EST
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Cell C upgrade delivery

I was supposed to have my upgrade delivered today. What an nightmare.

I gave a specific address.

It turns out the lady i took my upgrade with put my contact number in wrong.

First the courier says the building is closed . I was at work and so were other people.

Then the courier came, he waited at the reception and when i was called he said he cant wait longer and just left. (this is not his problem so why should he care)

I then called 6 times and they advised the courier will still come back. I waited nothing happened. No one called me back as promised.

This is totally awful.

They charge you if you miss delivery, i bet i will still be charged. Im just a number.

The call centre and courier makes promises they do not keep.

I might only be one customer, but I have been one for 8 years.

i rely on, well relied on them.

Tomorrow, I will not be at work. Now i must also cancel other meetings to ensure i can accommodate this order.

What happened to a simple delivery request and being treated properly?

I will also explore other platforms to escalate this.

i will definitely not be renewing contracts again, in fact i will urge no one to go through this experience.

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Resolved

Spoke to a wonderful lady thats works for company. She is amazing. All will be sorted now. Thank you Cell c staff. This is how i know you to be. Amazing!:)

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1:35 pm EST

Cell C samsung galaxy j7 prime (faulty phone booked in for repairs and repeatedly returned with same problems)

I want to express my utmost disgust at Cell C and how they handle their customers and customer issues. I cannot express how regretful I am that I purchased the phone with you people, This is the fourth time I have booked my phone in and it is sad how pathetic the service was that I received. I purchased the phone March 2017 and within 3 months of purchase it started giving me problems with software glitches the moment I entered an app it would automatically kick me out, the home screen button and back button were not working. I handed the phone to the same guy who also helped me with purchasing at the time Ryan Gertze, the phone was booked in and after 21 days it returned. The same day it gave me the same problems as before and after a few days when I was off from work I returned to the store and was upset and I handed the phone to Ryan once again, who apologized and assured me that it would not happen again, the phone was then booked in once more. Ryan then told me he is leaving to go work at Cell C repairs and that Matthew will be handling my matter, after my phone returned three weeks thereafter the same problems and now this time the power button also did not want to work, I came in store spoke to Matthew and then demanded to speak to the branch manager Shireen Scott who was not even interested in what I had to say, made as if she was listening to me and after all I told her about this being the third time I'm handing my phone in and done they could not even provide me with a proper loan phone as a paying customer I stressed my rights as a consumer and it was met with downright stinking attitude from staff and management, the loan phone was in a messed up condition with nude photos from someone who had it before me, I was so disgusted. I as the customer had to understand that they don't have a loan phone and that they can't help it if the phone comes back in the same condition it was, instead of efficiency and attention to customer needs and solving the matter I had to put up with a load of crap and still smile about the matter. The same story occurred 14 December 2018 when I was fed up with this crap a woman by the name of Nuri who told me that she works for Cell C head office and she will attend to the matter she then asked that I attach all my reviews from hello peter.com about my dissatisfaction and my paperwork indicating that this is the fourth time I am handing in my phone also go through to repairs, I stressed that I don't want the device back and want a new device and I had to write down her email address and I had to write down her cell number and then she told me when I should and should not contact her because she wont be available this day and that day and I must phone during morning hours and all this crap had to listen to, imagine me the customer putting up with all this rubbish. now tell me who still wants to do dealings with this company to whom I pay R 798 p/m including my insurance. I am sick of this crap and I want this matter to be dealt with

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6:41 am EST
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Cell C contract fraud

i went to cell c savannah mall in sept to open up a contract i chose a fone was helped ...was clear im not interested in other services they were offering ...ok time went by and i was suprised why no debits were taken and i got a shock that my services were cancelled om further inquiry with customer care i found out that the people from cell c savannah commited fraud with my account and i was paying for 3 different contracts ontop of that it was by luck that they captured wrong banking details or i would have never noticed .now the people at the store dont want to help and the manager is never available to talk, i keep paying for services i didnt ask for or use, moreover other services i dont even have ...i dont know who i must go to to sort out this matter or maybe go the legal route i dont know, called legal no answer, emailed to escalations email adress doesnt work

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8:33 am EST
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Cell C account hacked

My tel no - [protected]

My account was scammed or hacked on Friday the 14th of Dec. I received a sms a swim swop was requested, after that 4 more sms's where there my account was signed in to. I never requested this at all. And then my account / Whatsapp / Internet was blocked, after a few call on Friday and Saturday, I was informed my account was over limit and data was send over R 4000.00...I got a limit on my account so how is this possible. To get ANY feedback from Cell C Customer Care are totally zero...I need this to be investigated, as this stage I still cannot log into my account, or got any data, or cannot use the internet.

How can anybody do a swim swop without paperwork, ID, Proof of Address?
I got a limit, so how is this possible for anybody to transfer data?
Go no ref number from the 6 times I phoned to report and try to get help from Cell C?

I got all the proof of SMS, Emails if you need this.

Please contact me ASAP to resolve this, I will have to open a legal case here and also stop my debit order.

Also all call are recorder, so please trace back Friday and Saturday. Still waiting for a ref no from the Manager I spoke to Saturday 15h36.

Regards

Adam Helberg

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7:19 pm EST
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Cell C appalling customer service

Hi,

I have two contracts with Cell C. Both of them were due to expire on the 01 December 2019.

In November I got an SMS from Robyn at the Cavendish branch stating that I should contact the store regarding the upgrade or cancellation of my contacts, and provided me with their Cell number, landline and email address.

On the 20th of November I emailed the store advising that I do not wish to upgrade and would like them to terminate the contract once expired on the 01st December.

I received no response whatsoever.

I sent another email asking whether the request has been submitted on the 28th, and still no one bothered responding. I then sent an SMS to the Cell number, to which again, no one responded.

I eventually had time on the 04th December to go to the store and query the cancellation (which I was under the impression was done, as that is what I requested). I was then told by Robyn that they do not cancel contracts I should call the contact centre.

I called the contact centre the next day, who told me that because I did not cancel by the 30th November, the last debit on my account will be on January the 15th. I explained to her that I did request to cancel via email to the store and I was told to take it up with the personal in store.

I called Cavendish and explained to Robyn that I just spoke to someone at the contact centre and was told that I will be debited in January again for the expired contract and asked her why no one bothered responding to my email advising me on the process. Her response to me was that the SMS she sent out is mainly for people who wants to upgrade.

I requested to speak to the store manager as someone in the store got my email and simply refused to respond because it was not a request to upgrade and rather a request to cancel. The manager was not in and I was promised a call back. I never received a call from the manager and it's been nearly 10 days. The only correspondence I received from the manager is that I unfortunately the policy is the same for everyone and they do not cancel contracts in store, I should contact the call centre.

My complaint to the manager was about the lack of correspondence from the store, which consequently puts me in a financial situation I am not able to afford as I will soon be going on maternity leave.

Firstly they are not just their for upgrades. They are there to assist customer's. If I was wrong to email them requesting to cancel why did no one bother responding to explain to me what the policy was. I don't work for Cell C, I don't know what policies and procedures they have in place. That is why they have staff to assist customer's.

If the SMS had to state I should call the contact centre to cancel the expired contract, I would of. Instead the SMS said to contact the store.

My question as to why no one from the store got back to me with the correct information regarding the policy has still not been answered. I just keep getting an SMS to contact the call centre. Even though I told them that I already did.

I have misled by the store into thinking that they could cancel the contact and am being extorted into paying another month for contracts that has expired.

Both Robyn and the store manager are there to assist customer's, yet they failed miserably. They never even attempted to understand the route of the complaint, which is the fact that they never responded to my email where I requested to cancel, with the correct information. The manager didn't even bother calling me.

I am in the last trimester of my pregnancy and cannot afford the stress that this situation has been giving me.

I hope this gets to someone that will be able to assist.

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7:14 am EST
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Cell C online data purchased

On 1 Dec 2018 I went onto the Cell c App and bought R1999.00 Data. An OTP was messaged to me via the bank, after entering the OTP code it showed that transaction went through successfully. After 8 calls to Cell C and endless time waiting for them to assist on their customer service number, i was told to take my bank statement to my local cell c store.
I have done so today with a reference number that i received from my bank to show the transaction went through. The store Mall at Carnival Cell C told me now to wait 48 hours for head office to look into the matter. It is the 7th December and im still without my Data that Ii bought and only a lady at cell C that gave me a cold shoulder. The lady Cynthia Fasi told me to leave the store now and wait 48 hours. To me it is unexceptable because I have been dealing with this matter since the 1st December. According to me Cell C took my money but in return didnt give me my Data.

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Update by Mrs Fagan
Dec 07, 2018 7:20 am EST

Cell C gave me a reference number SD786169.

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9:06 am EST
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Cell C fibre

Our fibre has been down since last week and I have spent hours on the phone as well as huge amounts of airtime just to be put on hold. I am at that stage where I would rather cancel my contract. This is disgusting service and definitely not worth it. Every time we do get through to somone they put us on hold to the next person and then we are back to square 1. Our contract was cancelled by Cell C even though our debit order had gone off. Cell C also clearly stipulates in our contract that written notice needs to be sent in before contracts are cancelled so how is our contract "cancelled"? Cell C now says that we have to resubmit forms and information in order for them to correct THEIR mistake. Is this how customers are treated? It is absolutely disgusting!

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12:31 pm EST
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Cell C over charged monthly billing for 11 months and charging me over r5000

I have signed up our fiber package with Greencom in Oct 2017 for a 10mb fibre line at R630 per month on a month to month package for our house in Sandton Country Club Estate.

Greencom then sold to Cell C and migrated our package to Cell C, who also confirmed that our package will remain the same with no changes.

To my surprise when i checked my bill in Aug 2018, i saw Cell C is charging me R1199 for a 100mb fibre line.

I then called to Cell C Fibre Support on 11 Aug 2018 and spoke to a consultant named Odi, who asked me to forward him my original package with Greencom, which i did.

I then received an email from Cell C to say that my package is R1100 of 100mb line for a 24 months contract.

21 Aug 2018, i have received an email from Cell C, requesting me to settle the arrears, where i replied to say this is a mistake, they need to correct urgently.

I then followed up by email and phone calls thereafter every 2 -3 weeks and after 9 emails sent to Cell C, my account got suspended!

After suspension, i have called Cell C for more than 6 times, nothing has been recorded in the system and no one resolved any issues.

I have sent my termination request but Cell C refused to terminate my account without me settling the incorrect arrears!

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Update by Nancy Zhu
Dec 04, 2018 6:56 am EST

No one from Cell C has called or resolved any issues yet. This is the 8th day since suspension where I call you on a daily basis.

I have just spoken to your CFibre Support team and they have confirmed that NO ONE in your BILLING department has done anything yet.

Should my fibre not activated today before 3:30pm, I will take this to media with a legal demand letter for all sufferings that I have suffered and you will pay my compensation.

Update by Nancy Zhu
Dec 03, 2018 7:35 am EST

Nancy Zhu

Attachments3:28 PM (0 minutes ago)

to sm, onlinesupport, cfibresupport, support
Please find all email and Greencom invoice at below and attached.

Cell C Customer Care's Response, Nov 30, 2018

Dear Nancy Zhu

Thank you for contacting Cell C.

We have received your query regarding your Fibre account. Kindly forward us your query with the Cell C/ID number in question and a number we can reach you on to sm@cellc.co.za and we will assist you.

Please attach your GreenCom agreement if possible.

^NZ

Best regard,
Nancy Zhu

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4:47 am EST
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Cell C paid up contract

Dear sir/ madam

On 13 December 2016 between 09:00 and 10:30 I phone customer center requesting settlement amount of my two contracts cell phones, the consultant gave me the total amount of R666.00 and R1032.67. I paid the amounts in full on the same day about 11:00 and 11:30. I faxed the proof of payment and e-mail also, but the problem the R1032.67 never had any issue but the R666.00 the deductions on my account were going through. I phoned and e-mailed the proof until I was required to pay R201.21 in which even now I totally didn't understand why I had to pay but to resolved the issue I decided to pay it.

Last week I received a notification of I'm still owing Cell C through an SMS and few days after the SMS someone phoned said she is from legal department and I am owing and she didn't disclosed the amount I am owing and now everyday I receiving notification states I am owing.

I want to state this Cell C is owing me R201.21 not way around. I need the recordings of the 13 December 2016 to prove that is amounts I was told I owe and I must settle. I

I hope the matter will be taken into consideration.

Regards

Mfundo Ndamase
Cell : [protected]
ID: [protected]
E-mail: ndamase.[protected]@gmail.com

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3:41 pm EST
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Cell C cell phone upgrade - wrong cell phone delivered

I received a call on 15 Nov from a sales agent named Riaz, who sold me a Samsung J6+ 64 gigs. The phone was delivered to me on 19 Nov however upon checking the package it stated it is a 32 gig phone. Phoned Riaz who said "take the phone to any Cell C store and they will assist". Which I did on Saturday 24 Nov however was told by the store staff "we don't do that". My husband and I have been phoning since Monday and have been pushed from pillar to post with some people just plain down switching my calls to the Durban Call Centre. I am very unhappy about this treatment. I am sitting with a sealed box with a brand new cell phone I don't want and nobody can or must I rather say does not know how to assist. I have 3 contracts with you and have been a customer for almost 20 years? This is the treatment. I do not want this phone you sent to me and you please need to pick it up from me before I drive to Buccleugh to drop it there. What you sent me is not what you sold to me. I am cancelling all my contracts with you and will go somewhere else where I might be appreciated. Your people say they will phone me and never does. Someone from follow up was going to phone me before 9am this morning it is midnight already and this is how it goes every day. I have had it. Come fetch your phone. I am going to escalate this matter all the way to the top. I have had it. It's been going on like this now for way too long every time I do an upgrade?

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10:27 am EST
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Cell C failure to honour advertised "black friday" cell phone deal

Hi
On the 23rd November I received an sms for a black friday deal (Samsung's A8 on a pinnacle top up contract 90min 90sms and 500mb data for R299. ) I contacted the call centre immediately to upgrade my existing contract. The operator informed me he had to check with his manager for stock and will call me back. I found this strange as i was calling on the Thursday straight after i received the sms relating to the offer so how could there not be stock. Anyway i waited but i did not receive a callback so i called back. I spoke to another operator -Adrian who told me very obligingly that I could have the deal (strange). I spent 30 minutes on the phone with her processing my upgrade. She informed me i would receive an sms the following day only as it was a black friday deal and that my phone would be delivered within 3 days . By monday the 26/11 no phone had arrived instead i received an sms saying i was due for an upgrade. Confused as i had already upgraded i called the upgrades department and was told there was no upgrade reflecting on their system for me. Eventually i spoke to Adrian who did the upgrade for me . She informed me that unfortunately they had no stock of the phone yet she did the upgrade. Annoyed, I asked to speak to the manager ...after explaining the ridiculousness that transpired the manager expressed her apologies and reassured me that she would contact other cell c outlets and get the phone i requested delivered to me at the same price. She promised to give me feedback by the end of the day . In true Cell c form no one called back. What i was most disappointed with is that Telkom had the same deal at 50 rand cheaper than cellc but because Ive been a loyal client of cell C for over 15 years i chose to stick with the provider. Because of Cell C operators' incompetency I lost out on the Telkom deal as well (as it was also a black friday deal). My contract ends in January- if I receive no feedback from cellc I will be terminating my contract and move to another provider as this kind of shoddy service is unacceptable.

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Update by Avashnee
Nov 27, 2018 6:29 am EST

Thanks for prompt response. I have forwarded the details to the email address provided in your response. Awaiting a resolution.

Thanks

Resolved

Hi Thank you Cell C complaints board. My issue has been successfully resolved. Cell C contacted me -they offered me the black friday deal i initially requested and completed my upgrade . They further kept me informed of the progress of the upgrade and delivery of the phone. Many thanks Cell C. Avashnee

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11:18 am EST
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Cell C paid up contract not updated at the credit bureau

I have settled my account approximately a year on the 17.11.2017 ago with Cell C.
Account number [protected] for cell number [protected]. i have contacted Cell C on numerous occasions to update my profile with the Credit bureau.
Attached is a statement I received from a Cell C store that reflects the balance as zero. I have applied for a home loan and was declined due to the fact that my Cell C profile on the Credit bureau was never updated. I've contact numerous divisions at Cell C to get this rectified and no one can assist me. I am at wits end. Cell c is very incompetent and a franchise I never want to deal with again. I have been a loyal customer for five years and this is the service they opt to give. I need this sorted immediately.

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Kedibone Molwantoa
, US
Nov 27, 2018 4:49 am EST

Good day,

Kindly note that i am so disappointing, as i took my time to call you and even today i did not receive my letter.
Please see my Case Ref: [protected].

I would appreciate if i can get a call from you and my paid up contract letter by the end of business todya.

Regards
Kedibone

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11:12 am EST
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Cell C bad customer service

I called customer service for assistance..as I have a top up contract ...when I recharge it allows me but unable to make phone calls as it says insufficient funds...I spoke to the first agent who said everything appears to be fine its a technical issue..got transeferd to the technical team the lady "Sne" said its not a technical team customer service should have assisted..she said I should hold the line while she's checking whats wrong ..but transferred me without communication back to customer service..I was upset by that.she lied ..then the worst agent with the worst attitude picked up..disregarded my frustrations..put the phone on the side while she was chatting to whoever while stupid me is still holding the line...transferred me minutes later after torturing me ...your agents must be taught customer service...
I'm disappointed..im angry...the streetmate attitude is revolting.

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4:04 am EST
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Cell C data connection speed via 4glte is less than 30 kb / ping over 1000 for past month which does not even allow loading of webpage

consistently purchase data bundle from Cell C store. Last purchase on 1 November 2018 of R1999.
Unable to even download webpage as connection speed via 4GLTE is less than 30 kb / ping over 1000 for past month.
Technical and call centre unable to assist despite numberous conversations with Agnego (supervisor).
require full refund so can go to another service provider who provides better connection speed.
if no response is received by close of business today will escalate to ICASA ombudsman

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Cell C refund!

I called Cell C, asking for a refund because according to them I had overpaid, I received reference number [protected] . I then received instructions to send email with proof of payment asking for the refund. I have since not received any form of acknowledgement or any feedback since. Email was sent 24/10/2018 to their email address they provided me with: '[protected]@cellc.co.za' under the subject line, [protected]. I want my REFUND!

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Update by Adv Vuyokazi Makalima
Nov 08, 2018 7:53 am EST

I am still waiting, what is the delay? This is ridiculous.

Update by Adv Vuyokazi Makalima
Nov 08, 2018 4:49 am EST

Please call me on my cellphone. [protected].

Thank you

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Zethu Ntumba
, US
Aug 25, 2022 8:27 am EDT

Can someone help me i need my refund since March I did send the proof of payment.the payment I've made on the 3rd of March via nedbank account

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Zethu Ntumba
, US
Jul 04, 2022 4:17 am EDT

I have been asking for refund since march 2022when i call every agancies they telling me they are going to open a case for a refund,and someone told that they are using wrong account to excalate the payment still i havent got my money back. There other lady called Tsegofatso she just drop when what they need because ive send them proof of payment your service it is so poooooor .and you gonna lose many customers because of yor service you guys fail yo solve the issue ,for 3 months. Iam sick and tired to bagging you that my money i need it. I did provide the bank statemet but they said the payment is not reflecting.

Cell C
Cell C
, ZA
Jul 04, 2022 9:51 am EDT
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Good Afternoon Zethu

Thank you for reaching out to Cell C.

We have received your refund query.

Kindly send us a full description of your query to sm@cellc.co.za with your Cell C/ID number in question + your contact number.

^NZ

C
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Carrier of Christ
Nelspruit, ZA
Apr 20, 2022 4:14 am EDT
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I have been requesting for my refund since January 2022 and till today I never got any cent in to my account, I’ve been sending emails, calling customer service but they kept on providing me with case numbers that never helped.

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Sheslan Tierra Naicker
, US
Feb 21, 2022 10:23 am EST

I have been asking for a refund from cell c from the 1st of February 2022 and they keep making run between people like an idiot for money owed to me . Every consultant is telling me something else . Another consultant told me she saw the refund but unfortunately the money won't come to me because they don't owe me money . Cell c is the worst company to do business with. They now drop the phone on me and managers have taken my number to call me and have made no attempt to resolve the issues or even get into contact with me . They are rude and unprofessional

Sheslan

[protected]

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Cell C wi-fi

I am requesting an email address where I can send my complaint to as speaking with a call centre is no more an option. They are unhelpfull and keep putting me through from one person to another with no resolution. I currently do not have the reference numbers with me but will draft a formal complaint on Monday. I was called early in September 2018 for an upgrade on my Wi-fi router. I in fact did not want to continue with the contract and informed the salesperson. he said that he has a great deal for me. I put the phone on speaker in order for my husband to hear as well so that we can decide together. He offered me 24GB for R149 per month. The recorded conversation will prove that I did not believe him but he said it over and over and I repeated. I in fact told him it could not be true. He insisted it is true. Now to my shock I see on my billing that it is only 3GB. Firstly I want rectification of the contract to ensure that I receive 24GB for R149 as per telephonic conversation alternatively I will approach court for specific performance from Cell C of which you will be responsible for my legal fees as well. I have already consulted with my Advocate (as I am a candidate attorney). This is misrepresentation of a contract, fraudulent representation and the doctrine of vicarious liability will apply . Please provide me with a email address for the legal department of Cell C in order to formally lay a complaint with all the details of the telephone conversations. Kind regards Christel van Dyk. The main cellphone number of the contract is [protected]

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Cell C mobile

Hey there.

I'm ATM Nkala. From Nelsprit in Mpumalanga province.

Last year of 2017 around October - November I went to CELLC store at riverside mall, to get a contract phone of iPhone I did got it and early this year towards the end of February I went to store to ask for my settlement balance and immediately I've settled it and submit the receipt to the consultant that was done on another branch at ILanga Mall. I was advised that they're no longer sending the receipts and letter of termination of contract from me immediately after the settlement I must come back in two to three days. Off which I abide to that despite my busy schedule, and that time I went back to riverside mall. Whereby I was helped by consultant named Ms Khulane. I've given her my receipts as a proof of payment and the letter of termination of contract. Bear in mind that is still during February.

She did send and said to me that the system is low she'll do it later I can leave it to her. Due to the fact I had to go to work I left it with her and she promised to call back. She didn't call back but because I took her cellphone number I checked her on what'sapp if everything went well. She give me her words that she has managed to submit the document. (The screenshot of WhatsApp conversation will be attached)

I've settled down till the end of April or may my bank account was debited by Cellc and even worse the amount that I wasn't even paying before I terminate the contract. This happened so many time whereby it was sometimes was twice a month but I was always disputed the money bank into my account and I send a query to CELLC website and I even went to the store to find out no one has ever helped me I've spoken with thousand consultant of CELLC over the phone and emails but no one has ever helped me. In the store the manager promised to investigate it. And that he'll come back to me but he has never come back to me when I get to the store the same Ms Khulane acted surprised that the manager has resigned and he didn't mentioned anything about the case and he didn't do nothing abut the matter. Patiently so I've informed the new area manager about my matter and he took it back to Ms Khulane and I was told that they'll ask to the finance department what happened and they'll call me back but no one from a store has ever called me back even Khulane nor Mr Jornadan the area manager. I'm the one who has to call with my airtime, send the ea, it's to their website with my data, go to their stores with my money but they've never had an interest to solve my problem.

The question here that they fail to answer is why on their systems it shows that the communication of terminating my contract was received to the finance department during March whilst I've send it on February. Secondly why the amount now is more than the amount I used to pay during my contract.
Thirdly why my bank is being debited after such a long time while I was at comfort zone that I don't owe anyone.

The sad part this whole thing now the store ha handed over the case my financial reputation is being destroyed over something that I don't know and even whilst I've logged the complain in lol ways I can.

I don't know if I'm being crucified to support the store or what. Everyday when I call to the store I'll be told that they'll come back to me but they have never been.

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Cell C poor customer service

On the 19/09/2018 the below was added on hello peter and there after the device was collected on the 20/09/2018

I upgraded my contract on Friday the 14/09/2018 telephonically to the Apple SE. I told the consultant that i wanted a Rose Gold hand set and if they did not have the Rose Gold handset i will wait till they get a Rose Gold but in the mean time they can activate the contract. On Monday the 17/09/2018 i received the handset but on the invoice it says space gray, so i did not open the package i called cell c immediately as courier did not want to take it back. The call centre agent advised that i needed to call back the next day to book the collection since i just received the handset. I called them at just about past 8am on the 18/09/2018 but they only booked the collection in the afternoon 18/09/2018 ( this is what i was told when i called in today 19/09/2018) Today i was also told that i must wait 3-7 working days for the phone to be collected and another 3-7 working days before i receive the correct colour handset.

I do not think that this is customer service, why should i wait so many days when this is not my fault. If yourll did not have the colour then if you were customer service orientated you would have called to advise that you do not have the colour.

The only reason i upgrade telephonically is because i do not have the time to go into a store.

I do not think that i should be forced to take a colour phone as Cell C is not giving the phone to me for free i am paying for it and i have a choice as to what colour i would like.

No feedback was received after sending the device back hence on the 01.10.2018 the following was posted on hellopeter (cannot get answers so no choice but had to go through hello peter :

Good Day Theodore contacted me on the 21.09.2018 and said that they will wait till they receive the device thereafter send it back to the person that invoiced it so that they can invoice the correct colour of the device. When i tracked the parcel online i saw that it was received on the 21.09.2018 at 9am but i have not heard from Theodore since that day. I have called 084 145 and asked to speak to Theodore but they said that they cannot transfer the call and that they will send her a message to contact me. She still has not contacted me. I have called again today 01.10.2018 and the agent said he does not know who Theodore is, so i said its the department that deals with the hello peter complaints, he then said that i should wait to be contacted again. So i said that i would just put a complaint again on hello peter, the agent said ok. The agents have a dont care attitude. Please can you provide me with an update regarding my device. Kind Regards Trisha Chetty

On the 19.10.2018, another post was put on hello peter :
Good Day Can i have an update regarding my handset ? Kind Regards Trisha Chetty

On the 23.10.2018, another post due to no feedback :
Please can Theodore contact me with regards to an update on my device ?

On the 26.10.2018 due to no feedback another post :

I have to keep coming on Hello Peter to place my request since Cell C does not call back they cannot transfer the call to the people that are handling the query. I placed a comment on Hello Peter on the 24th of October. To which reply i received was that be in expectation of a call from Cell C. Yesterday the 25th i replied to that comment asking the turn around time for someone to contact me. I did not receive any response so once again i had to write a new review.

I know Cell C has a dont care attitude towards its clients and its doesnt bother them about any complaints. I would like an update today regarding device. I do not want to hear that yourll do not have it in stock, it now over a month. I want to know when this device will be delivered to me.

On the 29.10.2018 due to no feedback :

I am still waiting for someone to come back to me with feedback ?

On the 29.10.2018 due to no feedback ;

Still no feedback, it seems like this platform of hello peter is not working, do i need to go to any form of media ?

This is really disappointing to have to keep following due to Cell C not interested in its clients. The service is disgusting and there are no words to describe the way i feel about dealing with Cell C anymore.

I just want my query to be resolved as soon as possible.

Kind Regards
Trisha Chetty
[protected]

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Cell C billing

It has now been 4months of numerous visits to stores, contact with call centers and headoffice regarding my billing.

Since cell c has taken over all of glo cell clients it has been a nightmare, for the two years that I was a glo cell client I had no issues with my top up contract, and since it has moved to cell c, my line has conveniently become an open line and my installment almost tripled with out my acknowledgement.

My account has been debited every 2 weeks with a different reference costing me R40 each time to go and have transactions reversed.

I am ready to take this matter further as I have recieved no satisfaction in the last 4months from not a store level, call centre or headoffice level.

Cell c is owing us money and debits have been taking place with out our consent on numerous different dates, and is ofcourse affecting our credit ratings.

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ATM Nkala
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Oct 31, 2018 9:51 pm EDT
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Hey there.

I’m ATM Nkala. From Nelsprit in Mpumalanga province.

Last year of 2017 around October - November I went to CELLC store at riverside mall, to get a contract phone of iPhone I did got it and early this year towards the end of February I went to store to ask for my settlement balance and immediately I’ve settled it and submit the receipt to the consultant that was done on another branch at ILanga Mall. I was advised that they’re no longer sending the receipts and letter of termination of contract from me immediately after the settlement I must come back in two to three days. Off which I abide to that despite my busy schedule, and that time I went back to riverside mall. Whereby I was helped by consultant named Ms Khulane. I’ve given her my receipts as a proof of payment and the letter of termination of contract. Bear in mind that is still during February.

She did send and said to me that the system is low she’ll do it later I can leave it to her. Due to the fact I had to go to work I left it with her and she promised to call back. She didn’t call back but because I took her cellphone number I checked her on what’sapp if everything went well. She give me her words that she has managed to submit the document. (The screenshot of WhatsApp conversation will be attached)

I’ve settled down till the end of April or may my bank account was debited by Cellc and even worse the amount that I wasn’t even paying before I terminate the contract. This happened so many time whereby it was sometimes was twice a month but I was always disputed the money bank into my account and I send a query to CELLC website and I even went to the store to find out no one has ever helped me I’ve spoken with thousand consultant of CELLC over the phone and emails but no one has ever helped me. In the store the manager promised to investigate it. And that he’ll come back to me but he has never come back to me when I get to the store the same Ms Khulane acted surprised that the manager has resigned and he didn’t mentioned anything about the case and he didn’t do nothing abut the matter. Patiently so I’ve informed the new area manager about my matter and he took it back to Ms Khulane and I was told that they’ll ask to the finance department what happened and they’ll call me back but no one from a store has ever called me back even Khulane nor Mr Jornadan the area manager. I’m the one who has to call with my airtime, send the ea, it’s to their website with my data, go to their stores with my money but they’ve never had an interest to solve my problem.

The question here that they fail to answer is why on their systems it shows that the communication of terminating my contract was received to the finance department during March whilst I’ve send it on February. Secondly why the amount now is more than the amount I used to pay during my contract.
Thirdly why my bank is being debited after such a long time while I was at comfort zone that I don’t owe anyone.

The sad part this whole thing now the store ha handed over the case my financial reputation is being destroyed over something that I don’t know and even whilst I’ve logged the complain in lol ways I can.

I don’t know if I’m being crucified to support the store or what. Everyday when I call to the store I’ll be told that they’ll come back to me but they have never been.

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

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