Menu
Cell C Customer Service Phone, Email, Contacts

Cell C
reviews & complaints

Learn how the rating is calculated

3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Cell C has claimed their business profile
Get notifications about new complaints and reviews of Cell C. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Cell C reviews & complaints 2087

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest Cell C reviews & complaints

ComplaintsBoard
L
11:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell c gave, me, the most horrific insufficient service I have ever received in south africa.

CellC gave me the most horrific, insufficient service, I have ever received in South Africa. I am a medical practitioner and have owned a medical practice for multiple successful years. Annual income over R70 000 per month.
I was with Vodacom for many years. After seeing cell c deals I have decided to switch contracts. I, however, waited at cellc shop menlyn over the weekend for 3 hours with very unfriendly and inefficient staff. I was ask to supply Cell c with 4 months of bank statements not 3. I went to cell c before I decided to cancel my subscription with Vodacom and was told I only need 3 months of banking statements. I was also asked to first go cancel my Vodacom subscription as they cannot help me before this process is completed. I did get the 4 months bank statements and cancelled my subscription before heading back to the menlyn cell c shop. On my 3rd arrival to cell c shop in menlyn, I was asked to supply proof of my registration with the medical board, which I supplied. I was also asked to supply them with a water and lights bill, which I did. I was also asked to supply them with a SARS reg account, which I did. After all this was done I was told no medical practice can be issued a cell c contract as a medical practice is not registered as a BK. Apparently no application can be granted without a BK nr. Medical practices don’t receive a BK nr. I waited for 4 hours in the menlyn cell c shop for this info after supplying them with endless documents and requests.

I already have a 24 month wifi rooter contract on my business/practice with cell c. I am very confused as why this was such a process. I also cancelled by Vodacom subscription as prescribed by the inefficient rude manager at menlyn shop. The rudeness I experienced at the menlyn shop drove me to Brooklyn where I came in contact with another insufficient staff member. There was an email send to a Clanton at head office only to get a reply back that the practice cannot qualify for a contract over a R1000.00 rand per month? Really Cell C? A medical practice with over R70 000 income per month cannot qualify for a R1000 contract. Are you seriously that incompetent? You wasted my time, energy and I will not recommend you to anyone. I went to Telkom after this horrible experience with CellC was approved within minutes and qualified for any contract of my choice.

I was told my a staff member Henry at Brooklyn I cannot receive Claytons surname or email or contact nr so I have decided to go to hello peter and I will stop at nothing to let my complaint be heard with the MD. The staff at CellC get paid to do a Job…learn how to do your job properly!

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
2:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cellphone claim

Good day I have purchased a Samsung j5 device on the 4th feb 2016 on contract with the insurance cover of R66 in feb 2016 the value of device was R3998.99 and I insured to cover that

on 20may 2017 I was robbed of my handset and proceeded to claim from finrite insurance which I spent 3days holding the line for 3 to 5 hours at a time apon finally getting through I made my claim and stated what had happened

a week later I was ask to pay the excess amount of R350.70 to a standard bank account.
With this I emailed and queried as to why I should pay that amount as to my understanding and sitting with the insurance claim form in front of me it states that a device with the value between R3000 &R 5000 pays an excess fee of R200 .
I was told im expected to pay 10% of the current value of the device.

7days later I emailed to ask about whats happening to the claim I was told to once again send proof of payment of the excess deposit made for the 4th time.

2 days later I get told that there is no stock of that device and I was given an option of 2 other devices in those price ranges

investigating the 2 options given to me I stabled apon finding the price of the devices were way less than I have insured for and their specification to my previous device were absolute rubbish.
I proceeded to mail back and said im not happy with the options given to me as they are not very good devices the agent mailed me back and said thats all they can do for me if I have any complaints I should contact there complaints department.

I have been a customer of cellc since 2007
and this is utterly disgusting how my claim was handled I feel that this issue may have happened to many others before and apon my defence id like to cancel my policy with cellc csurance with finrite and cancel my contract with this service provider too iv enquired about my settlement amount of my contract and feel that a cash payout for my claim would make me happy to settle my account with cellc.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
10:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C accounts department

Good day

I have phoned today the 31st of May 2017 to advise you that a debit order came off my account on the 25th of May for an amount of R 490 odd rand. I had spoken to a very disgraceful human being by the name of Nicholas- if you wish to hear the call please check the call made at 5:10 on the phone number [protected] - he is rude and unprofessional and lack of competence make phoning customer care that much more irritable.
Going back to my point I had settled my account in advance for April and May and I still had a small deduction of R180 odd in April to clear the account.
After speaking to Nicholas I was advised that there is a cancelation fee on top of a cancelation fee. Please be advised that this will need to be paid back immediately before further action is taken I have all reference numbers to confirm that the account was settled and thr number was ported. Cell C would not have let the number be ported until the account was settled and I was advised of that.
I look forward to your response.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
4:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cell C - insurance phone claim - [protected]

This is just crazy, we need to rely on the service provider for answers regarding insurance claims, I have a claim that was submitted not sure if it was received as when I'm following up, trying to call the damn c surance call center, the phone just rings non stop and just hang up. who the hell should assist me with this. the store cant give me a turn...

Read full review of Cell C and 6 comments
ComplaintsBoard
A
3:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell phone service and insurance

I booked my phone in for repairs in January 2017 I've bee visiting crest cell c everyweekend for update to my surprise no one could answer where my phone is. I spoke to the manager thandeka who said she took it personally to cell c indurance.when contacting the insurance they advised they cannot help without an IMEI number.this number should have been provided from day one.ive been a client for years and I am very disappointed in the service received I'm going to hello Peter as well to make sure anyone else does not go through the same experience​.!

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
12:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell c poor internet speed in rustenburg

Hi, I use the 200GB data deal in Rustenburg near Waterfall Mall. During peak times speed drops to 0.4mb down and 0.01mb upload. Off peak I get 5mb down and 2mb upload. I installed a 11dBi outdoor antenna with direct line of sight to the tower about 1km away. I have a B315 LTE router. I think this tower is overloaded with to many users and no LTE coverage.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
8:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C the legal department is not answering my calls

Dear Sir/Madam,

My name is Hyron Martins, and I am extremely disappointed in the poor customer service I have received from Cell today.

I called the Cell C Customer Care number on 084 140 earlier today, 26 May 2017, to request a letter stating that my account is up to date and in good standing. I have always paid my account regularly and have never skipped a payment in all my years with Cell C.

I was told to contact the Cell C legal department on [protected] during office hours, because they were the only entity that can email me such a letter.

I subsequently called the Legal department and chose option "4", and was subjected to really annoying music, and eventually I had hung up after waiting for what felt like a lifetime for someone to answer my call.

Not only did I waste my airtime (this was not a free call), but also my valuable time. This is completely unacceptable!

In light of this, I would like someone from your Legal Department to contact me on [protected] or send me an email at martins.[protected]@gmail.com so that I may obtain this letter from you.

I cannot say that I have any faith that anyone would call me back, so I won't hold my breath.

Yours in disappointments
Hyron Martins

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
6:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C I need help with a puk code

Hi there, I can't remember when exactly I started using my cell c sim card. last night I try to put it in a new phone and I was asked to put a code but I couldn't remember the exact code that was needed, I put it wrong three, ops my sim card was blocked and its required now a PUK code of which I don't have... Please help me out if you can I will really appreciate your help thanks in advance

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
2:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C legal department not answering calls

I'm trying to get a hold of Cell C's legal department to settle and allocate funds to the correct account that was settled in May of 2016. Made a payment of about 17k to cancel two contracts. One of the numbers has been settled but the other number the funds were allocated as credit to my account which is currently being used to pay for a smart data contract I currently have with Cell C. I did not authorise them to use that funds for the current account. That will be paid by me monthly. Now I'm getting harrased daily by MBD inc for payments when infact Cell C is sitting with all the money they need. They just need to allocate it to the correct account.

Read full review of Cell C
Resolved

After the complaint was submitted. Got to email them all the details and they sorted it out the very next day.

Hide full review
ComplaintsBoard
N
2:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C product/data deals

I am highly disappointed in cell c, I bought the summit phone in February, I was told that once a month I need to recharge with R50 to receive 500 megs of data, yet since then every month I have to phone the branch performing in order for me to receive the data, when I phone the branch the keep saying they will call me back, not once have they contacted me.its it extremely poor service.

Read full review of Cell C
Update by Nerissal
May 25, 2017 11:49 am EDT

I just wanted to say thank you to Skumbuzo for getting back to me.

Update by Nerissal
May 25, 2017 4:06 am EDT

The manager at the LA Lucia branch knows about this yet every month its a story because she only sends for that month and hasn't rectified the problem so why must waste my petrol and my time every month this has become an inconvenience now and if after this the problem isn't sorted I will take this matter further ... FYI the number has been emailed.I await your response

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C I'm complaining about my cell phone

i did bought contract cell phone there at cell c last year in 2016 march and it's giving me a big problem where by it was being returned to the cell c repair department more than three time with the same problem and im so sick and tired about it and i want a new phone.My personal details is Nareng Jan Mboyane ID:[protected] cell number [protected]

Read full review of Cell C
View 0 more photos
Update by nareng
May 30, 2017 5:18 am EDT

thanks a lots to cell c company and more to nelly i have reiceved my new phone and im happy for it well done guys im so grateful

Resolved

they contact me and sort it out

Hide full review
ComplaintsBoard
M
2:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C cell phone

I received a call from cellc yesterday 7 months after the contract was settled in full and a cancellation sms was sent to me stating the contract was cancelled . 4 Months after receiving this sms my account was debited with R2400 from an account they had not been deduction from for the duration of the contract details were switched from that account to an fnb account a month after this contract was taken out by the way but for some reason they felt they had the right to debit my account long after accounts were changed and the contract was paid in full . I then received a call from cellc stating there is an outstanding amount a month ago and I asked them where this amount was coming from as they gave me a settlement statement and the amount was paid as per that statement . A debit order went off from my account from cellc in March and I reversed and blocked it as they are in the happing of debiting any of my accounts with amounts I do not know off with no communication when ever they feel like it . Yesterday I received a call from a very rude lady from the contracts department that was even will to hear my side of the story let along investigate on her side based on the pile of references I gave her when this account was settled she just wanted to tell me they have blacklisted me and that they handing the account over...on what grounds I asked as there was no letter no any communication sent thru to me apart from my account that keeps on being debited and every time I call to find out why I am being told to reverse the debit order as it is a mistake on their side. This morning I have been on the phone with 2 different agents and have been transferred back and forth between departments with no assistance. I held the line for the legal department for almost an hour but no one answered I am told their office hours are from 8-5 been on this call from 8:30 trying to get this matter resolved . Cellc stuff is very unprofessional and I refuse to have my credit record dragged thru the mud due to incompetent staff that act like they are doing us a favor by doing their job and cellc as a whole not doing proper investigations before blacklisting and handing people over for ITC ...I expect this matter to be resolved by the end of this month and my name cleared as I will take legal action myself should I still be wrongfully blacklisted .

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C 40 gig promo

I recently took out a contract from Cell C for the 40 gig promo they having this month (May 2017) for R299.00.

This was a waste of my time and money, what's the point of having data you cannot use?

When i try using it on Google Play store i get an error about not being able to connect, if i use the net, it takes forever to load, and if i download something, it downloads at 50 kb/s or less...

Read full review of Cell C
Update by Lee Kzn
Jun 07, 2017 7:03 am EDT

Thank you Skhumbuzo Ndhlovu for helping with this issue, roaming on Vodacom helped a lot with the network and i am getting excellent speeds when i download.

Also thank you for understanding that for May i hardly used my contract and crediting half on May's amount.

Really appreciate your help

Regards

Lee

Update by Lee Kzn
Jun 06, 2017 1:30 pm EDT

Hi,

Please advise, I received my statement today, why am I being charged R697.00 for a contract that was R299.00 a month plus the once off R195.00, there was no breakdown

Update by Lee Kzn
Jun 03, 2017 5:14 am EDT

Hi can they please call me after business hours, it's difficult for me to talk when I am at work, the guy closed my case because I was busy at work

Update by Lee Kzn
Jun 01, 2017 3:15 am EDT

Good day,

Please cancel my contract, i have emailed and have not received any further feedback since last week, and this is now frustrating.
There's no point in paying for a data contract that cannot use data.

Regards

Lee

View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
5:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C bad customer service!!!

Yesterday (16/05/2017) my sim stopped working. I took out the battery and sim card and restarted my phone, but it still did not work. I also took my friends sim card and inserted in my phone to see if the problem wasn't my phone, but it worked 100%, when I inserted my sim into his phone, it still did not work. So today I went to CELL C The Grove and the guy told me that I need to do a sim swap and pay R115.00. Why should I pay when it your faulty sim, i never take out my sim and my phone did not fall, so how could you charge me more money? I already pay R500.00 per month on my contract?

What happened to customer service?

I had my MTN sim card for 7 years and nothing like this ever happened. When my contract ends, you are definitely loosing my business.

This is pathetic. STOP chasing money and get a better customer relationship!

I need someone to contact me ASAP

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
1:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C wrong contract

I took out a new contract on 26 April 2017. When I received my SIM I noticed that the balance of data was incorrect. I've called customer care numerous times asking for them to fix the problem. My first call was on 6 May, I'm still waiting for someone to phone back with answers. This is getting ridiculous now. I provided the consultants name with whom I took out the contract and date. They said they will listen to the recording, how long does it take? Fedup! I have 3 contracts with Cell C, one is due for an upgrade. I doubt I'll be upgrading with Cell C as this is the second time I have had a problem with a new contract. Really poor service.

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
N
9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C im complaining about the poor service and paid, account where they treat to take me to the credit buro

Good day
Myname is Nastassja Jansen, I have a contract with cellc and made my last payment of R370 they requested to open my communication line on the 9th of May 2017, I even sent them the proof of payment as they requested. But I still go sms's saying I did not pay and, im very frusterated by this amd need someone to go into this and investigate whats going on

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
8:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C I am unable to contact the legal department and they have taken me to the credit bureau for r140

Apparently I was owing R140 to Cell C and they took me to the credit beaureu! I have paid the amount in question and requested the contract be closed!I have been calling the call center every day looking for assistance!I keep being told to contact legal who NEVER respond to phone calls. I am always waiting for 10mins at a time hoping someone will respond! I have paid the amount and now need my name cleared! I called again today and the customer service consultant put me on hold for 5mins!I am absolutely frustrated at how painfull this is over R140. On top of that I see I am still being being billed!The contract was for 24 months it has now been over 3 years and I had requested the cancellation!This is unfair and unethical! I just want to pay the money and close my account and remove my name from the credit beaurau, they have completely ruined my credit worthiness for R140!

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
2:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C payment not received

My account is on debit order and I have an overdraft facility for the "just encase months". I have since my contract started in March 2016 been informed that my debit order was unsuccessful. Subsequently my service was stopped until i paid it. I have never paid the account, however request the debit order be run again. This usually took to about the 14th on each occasion and no word of a lie the debit order was successful. On this occasion I took it upon myself to help Cell C figure out why this has happened. Note on a transaction amount of 15 times it was unsuccessful 3 times on different dates. Once last year November, then this year March and now again April. Sent them bank statement, funds sufficient, sent them proof there is no stop debit order instruction and sent them sms that states, thanks for payment your account has been credited with...

All and all I think it is a good days work. I am sitting in anticipation for the review and the next challenge Cell C would be giving to me as the customer due to a lack of dedication, understanding, uninformed work force they employee, charging questionable rates for everything they provide. 292 days to the end of this saga. I for one can not wait!

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
I
2:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C unauthorised debit

Cell C sent a phone by courier. I did not want the phone and i sent it back unopened. I called consultants and they confirmed that the contracts was cancelled. A few days later Cell C debited R511. I went to the bank to reverse it. They continued to debit for 3months while i always go to reverse it. A few days ago they debited again and even today. Why am i paying for a phone i never used? They even sent 2sim cards both on contract for 1 phone. This is ridiculous, im tired of calling consultants that send me from pillar to post. Im tired of doing bank reversals aswell

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
8:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C positive feedback from cell c

Today I received positive feedback from Cell C. A big thank you to Sikhumbuzo Ndlovu from Cell C who contacted me last week to assist with my complaint. He handled my case in a very professional manner and stayed in touch with me regarding my complaint. He just phoned me (as he promised he would this morning) to give me good news. Cell C will be refunding me.

Thank you Sikhumbuzo Ndlovu and Cell C!

Read full review of Cell C
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cell C customer service

Phone numbers

135 147 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cell C?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cell C Customer Service. Initial Cell C complaints should be directed to their team directly. You can find contact details for Cell C above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cell C. Discuss the issues you have had with Cell C and work with their customer service team to find a resolution.