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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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P
4:09 am EST

Cell C increased capped limit without my consent

I have recently taken 4 data contracts with CellC. When I took the 4 data contracts, I was not aware that those contracts are open lines. I only realized when my son told me that he cannot get access to the Internet even though the router was showing that he still has data. I then called CellC to enquire what has happen, that was then I was told it is an open line. Looking at my financial situation, I then requested that my limit be capped to the lowest amount that is available. The lady then told me that it will be kept at R50 which is the lowest limit I can get, meaning that over and above the R99 that I will be paying I can only exceed by R50. I agreed since I have already taken the contracts. What surprised me end of Oct is that I was charged R213 (1 router) and R644, 99 ( 3x routers) instead of R149 and R447 respectively. The last two number are the ones that I know, that I have adjusted my budget to accommodate the extra R50s.

Seeing the different amounts deducted from my account, I called CellC on the 15/11/2016 enquiring about the amount that was charged on my account. Fezeka who is the lady at the call centre that I spoke to after checking what has happened, informed me that my capped limit was increased from R50 to R100 on each of the 4 devises. My next question to her was who authorized that because I should have been contacted. She could not answer instead she said she will escalate my query and someone will call me to advise what happened. Two days passed by without any contact from CellC. Instead I made follow-up on 18/11/2016. Fortunately I got to be served by her again. When she checked she said the case has been closed and I should just know that the credit control has indeed increased my limit. She told me that the message was send to the router. While I was with her on the phone, there was a fire drill happening at the call centre and she promised to call me when she is back because I was not given satisfactory answers. I waited for her call which never came. instead I called again and one lady picked the phone up and said that she will send a message to her to call me. Up until now when I am writing this letter, she has not come back to me. What kind of service is this? I am the one who is paying and feeling the pitch when things are not happening as per plan. What should I expect next time, capped limit increased to R500 and be given just a lousy explanation just because my accounts get paid every month? This is not right and ETHICAL. If someone is desparetly looking for business or sales For his/her performance for the month should look good, can it not be at my expense PLEASE. What has happened on my account is an unauthorized increases That should be addressed by CellC.

Regarding the message that Fezeka spoke about, how will I know that they have send the message to the router when those routers are being used by 4 different people using different networks. For someone who is using the Vodacom and MTN, how does he insert a CellC in the Vodacom/MTN phone which still has warranty to check the message. The least that CellC could have done was to call and ask me whether I want my limit to be increased. Whoever has done this should pay for that difference that has been charged to my account as well as the November month as I did not accept that the limit should be increased.
Your intervention in this matter will be highly appreciated

Regards
Palesa Kwayiba
Mobile: [protected]/ [protected]

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9:03 pm EST

Cell C upgrade not as advertised

I saw the advert for Cell C Pinnacle 250 contract on Tv that had the following info:
Samsung S7 phone
Samsung J2 phone
500 sms extra
500 minutes extra
1gig data extra
R3000 cash(for new contracts only)
Firstly I contacted 5 stores, none had stock for 2 weeks either s7 or j2. I eventually phoned in to get the deal, but said there is no 1gig data included. I still took the deal but checked again with the stores and they all said the data must be included.
I have been trying to get the data as advertised but no one can assist me.

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8:09 am EST

Cell C complaint - unable to receive incoming calls

I received incoming calls the morning of 18th November but when my phone didn't ring for the remainder of the day, i called through to the customer care line and was told to dial a number which would open the line. Clearly this didn't work and after being sent from pillar to post and one agent have less interest in assisting than the next, and my incoming calls still don't work, i have now decided to lodge a complaint as the last agent said that i need to get a new sim in store. This is not the first this has happened to me but i can assure it will be the last as Cell C has now lost to contracts amounting to R900 a month which i guess for a large company is a drop in the ocean but if all the customers think that way, it will start to cause problems for Cell C. My mobile number is [protected]. I will be visiting a store tomorrow and will be closing both the contracts due to absolutely shocking service received from Cell C.

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5:56 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cell C broken device and no customer support

Brand new Sony M5 overheating problems, gets replaced with someones second hand unit. it too overheating and now screen hanging after a few months of being used. try calling the support centre waited on the line for over 20 minutes still not one human being to talk to...sent several emails to [protected]@glocell.co.za and as expected not one email or call back yet. the call me back feature also non existant. I HAVE A CONTRACT THAT COSTS ME DEARLY EVERY MONTH, I WANT A WORKING HAND SET...IS THAT TOO MUCH TO ASK FOR. SOMEONE ANYONE CALL ME SOMETIME THIS CENTURY...

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GloCell
GloCell
,
Dec 08, 2016 4:49 am EST

Dear Angelique,
We are sincerely sorry for our delayed response.

Please accept our sincerest apologies for the poor customer support you have received and for all the disgruntlement caused.

We have escalated your repair matter - your reference number is: [protected]. One of our proficient consultants will be in touch to assist you as soon as they possibly can.

Warm Regards
The GloCell Team

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L
11:58 am EST

Cell C cell c repairs department and sony xperia phones

I have a contract with cell c, in aug 2016 I was due for an upgrade so I selected a sony m5. The first one was delivered on the 11 of aug imei number [protected] I had to return it back to cell c because it kept on rebooting itself, refusing to switch on. They replaced the phone with another m5 serial number [protected] and I experienced the same problem. Rebooting itself, stuck on the welcoming screen and sometimes not switching on until I put it on charger even if the battery is still on 90% and takes more than 5 hours for the battery to be fully charged. I phoned cell c again complaining about the phone and they said that they have been receiving many compalints on m5 may be there is a problem with the batch. I needed a phone and a sony since I thought its a good quality phone then they recommended a c4. I received the c4 on the 2 sept 2016 imei359099066234385 it was not even 2 months before I experience the same problem as the previous phones. I am very concerned about the quality of the phones.in aug I spent something like 3 weeks without a phone because I had to send them to cell c for repairs and wait for their response, the time I spent on the phone following up. The airtime I lost cause whenever I am receiving a phone I have to download applications and update the software etc. I was even forced to purchase another phone to receive calls and smses for the time being. I booked in the 3rd replacement on the 30 oct 2016 and I just received it today, still it has not been fixed. I phoned the customer service they tell me to send it back to the same repairs department that approved quality check 2 time within the past week. I am expected to continue paying for this kind of service faulty phones. I need them to replace this phone cause its clear there is a problem with all the sony phones that I am receiving. Spent 5 weeks in less than 3 months without a phone:- (.

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10:57 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Cell C has left an official reply on this complaint.

Cell C my cell identify given away

Glo Cell is the worst company I have ever dealt with. They can't do simple tasks like change your contract to a prepaid and keep your number. Instead they will do a sim swap and give your number to another one of their customers. It took me 3 days of begging for them to fix their error. There was no care, no assuming responsibility no sense of urgency. Not a week goes by and I'm being called at work by friends and family saying there is something wrong with my cell. When they call it, it says it doesn't exist!
I call Glo Cell to find out what's the problem only to find out they did not move me to a prepaid. They just disconnected me from the network. My number never to be mine again! I have had that number for ever! Like 10 years!
Non the less I'm back on their case. To no avail! A week trying, hours waiting on the land line and still no help.
I am so sick of Glo Cell. They will never make it if they don't address their shoddy service. Deeply upset about all this. I have never had such a hard time trying to do such a simple task!

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7:00 am EST

Cell C horrible service

...as Im typing this, im on the line with Welcome, who asked me to hold for his team leader Siphiwe. I am now holding or on the line for 28 minutes and still counting.
I am glad I with vodacom because this right here is utter nonsense, if he cant assist me, why not tell me instead of make me hold on the line for 30 minutes now.
I do not want anything to do with CELL C ever again, the sooner you come collect your WIFI ROUTER the moore peaceful my life will get- as it was before CELL C, I've been on coulntless calls with cell c agents for the past 2 - 3 weeks since I received the device I do not want.
Can someone get back to me - case / reference number: CCD66706

This is pathetic.

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3:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cell C contract cellphone

hi
i was soled and incorrect contract in the first place info was not mentioned but i was paying for the services. now my issue has been taking forever to be resolved and people are not assisting me and calling me back. i was aware that it was an open line and initially set a limit of r50 and all of a sudden the limit is r100 i was advised i can migrate it but no one told me about charges and now im getting told that i must either pay for the additional 50rand on the open line that was loaded without my authorisation in the first place and now i get told i must either pay for that additional r50 or i must pay for the migration fees wich i feel its not fair cause on the sales call i emphasised i dont wana pay additional costs cause i know what happens when you take out cellphone contracts then all the facts and charges are not presented to you properly and then u find u paying additional money all the time i only wanted to pay that 119 rand for the contract with the r100 airtime monthly. i feel this is not faire and i am going to post it all over on social media with all the peoples names i spoke to because i am a customer and i know what customer service is and i did not get that i thaught the matter has been resolved and now celc wants to either make me pay for the migration fees or they want me to pay the unauthorised extra on the open line limit. the same query im submiting here and i will be submitting to the credit ombudsman as well

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1:01 am EST

Cell C device not working

I have received a cell c contract phone 2 months ago [protected] that is my contact number and the phone is not working I have tried several times to contact cell c they keep telling me that the phone will be collected and I have been sent from pillar to post and I am using my cell phone airtime and that is costly and when ever I call cell c customer line that is what they tell me and up to now they haven't and yet my account has now been debited twice and I have not even used all I need is cell c to send their people to collect the phone and cancel that contract and refund me my money urgently

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10:24 pm EST

Cell C scam on public using cell c number link: [protected] via +[protected]

My complaint relates to a cell c linked and listed number I have received e which is being sent to the public with the following message: -
"omo washing powder has rewarded you with r295, 000 from omo. with code no (anp99) contact [protected] for claim.

The person/entity utilising [protected] via +[protected] is falsely claiming to be representing omo, which is a contravention of fica regulations and this number must be terminated. it is a scam attempting to mislead gullible people and derive personal details with intention to defraud. the number is not representative of "omo" or the unilever group, which owns the omo brand, nor do they do business with the public in this manner.
I trust you will advise me of what action you have taken and I will also be notifying the unilever group.

Kind regards
S manjoo
[protected]@gmail.com

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5:52 am EST
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Cell C breach of contract - promise not kept - bogus insurance activation

I wanted to go with another Cell phone Service Provider, for the better deals, but before my contract ended (September)

A Retention officer (Phumla) called, and after several calls (4) we made a deal.
Reluctant I decided to go with Cell C, on the promise that the first 3 month's the subscription on both my handset's will be free.

August I received the Handsets and my new contract would Start in September.

It was on the 10 October i received my Invoice - and noticed that they did not keep the promise
as I was billed Pro Rata for September and the Full month for October on Both my lines = R1688.

I reported the mattered immediately 10.10.2016 (Ref [protected]) and was advised that it will take 2 day's to rectify.

On the 15th of October, After several call's & written Correspondence I still got no where.
Every agent and Manager Promise to Escalate the matter - and that Cell C will call me with feedback.
CELL C NEVER CALLED BACK.

On the 25th of October, 3 weeks down the line I insisted to speak to another Manager as my issue was still unresolved!
* No one seams to be able to find the call recordings for the Upgrade Agent (Phumla) that promised me the 3 month's Free Subscription
* No one seems to feels it necessary to listen to the Recordings - Even after 3 Weeks and plenty of Escalations.
* And the billing department has still not amended my invoice.

On the 31 October I had to call Cell C again, and the line Manager
(Xoliswa Bhutulezi)had the displeasure to deal with me.
*I was promised again that it will be escalated to (Dhana Phala- Phumla Manager) and that the voice Recordings will be listen too.
And that She will be giving me Feedback by the 1 November 10am.

For once I did Receive a call,
But only to be told again, it has been escalated and they will have to listen to the voice Recordings.

Lucky for me I pay my Invoice Via EFT.
Thus Cell C have not been able to Rob me of the R 1689.00 as due om my invoice. It is not what I budgeted for, and I don't have that kind of funds available, As I was convinced it wont cost me a thing (accept for Data bundles and call line off coarse)

Due to the lack of interest, service, dedication and professionalism,
I now have the displeasure to sit with Suspended Cell phone line, of which i probable have to Pay a re-connection Fee, when Ever Cell C find it necessary to keep to the promises of listening to there agent - promising me free subscription when I upgraded...
* I was advice that i should pay the invoice as is.. and that maybe Cell C can "reimburse" me with Data, of another few month's Free service. But How can I trust ANYTHING Cell C Promises?!

Today the 5 November, I had to call Cell C again, as I am Still waiting Feed Back, And the manager (Sipho) advised that by Monday i might be lucky enough to receive some feedback, as the Upgrades Department is closed over Weekends.

THIS IS UNACCEPTABLE AND DISCUSSTING!
Almost a month Later, After several Complaints and I am still no where.
THIS IS WHY I DID NOT WANT TO STAY WITH CELL C IN THE 1ST PLACE!

I Believe this is Breach of Contact!
But I cant get any one to give me legal advice. And I am told, that should I want to cancel my contract, I am in Breach?!

I feel like I Can't believe a Word from Cell C!
I Regret the moment i sported Cell C!

It Seems that they are trained lairs and Cheats, with Absolutely No Customer Service!

Oh and I just Recieved my November Invoice -
The October issue has not been rectified.
And once again I am billed For Epic Post Paid R200!
And Also For C Surance for A Bogus activation!

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M
Marsello Feris
, ZA
Nov 12, 2016 12:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I took out a contract back in February and the Phone was later stolen on March the 23rd 2016. I never added insurance on my account when the contract was taken out. However received a call from one of your cell c insurance sales reps and agreed to a R69 cover for my Samsung J5 A WEEK AFTER THE CONTRACT HAD BEEN TAKEN OUT. When I wanted to make a claim they had told me that there was no insurance part of my account. I called the insurance team and was told that they would listen into the call to see if I agreed to it. After 2 weeks I called again and was told that the call recording had been found and agreed that I had to be covered. I sent my details through and waited. I went back to Cell c in May with much frustration as they could not found my details. I sent an email to cell c that I have saved, expressing my disappointment. I would like to proceed with the claim again but I don't feel that the agents/managers are taking ownership. Can someone call me on [protected] next week and Monday before 11am to help with the situation at hand, because your consultants are just as incompetent. I will definitely be escalating it further after Monday next week. WORST SERVICE EVER !

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11:37 pm EST
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Cell C no network for the past month!

My service got cut off on the morning of the 10th of October and I'm still without network coverage. It is not a payment issue; my debits have gone off. No signal whatsoever.
Glocell do no answer emails, the help line doesn't work and the direct line to their offices goes unanswered.
I'm about to stop all payments from my side and I dare them to take me to court!

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6:42 am EDT

Cell C contract request

To whom it may concern

I am extremely frustrated with your service - I requested a copy of my mums cellphones contract on tuesday after several phone calls to your customer service number I eventually got through, spoke to a gentlemen that needed verification which we could only get from my mum which I then asked him to call her and get that

I called back after a few minutes - that too was really hard as I kept getting asked to leave a message etc - I eventually spoke to mpho who said to me that he would snd through the contract on tuesday - its friday and I sill havent recieved it - I got sent a termination of contract document?!

This phone samsung galaxy s6- has been utilised by me since day 1 of the contract - my mum uses the line [protected] but the phone was used by me on [protected]

The device was stolen and now I require proof that the phone is on contract for my insurance to assist me

Please may I get assistance with this - im desperate

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2:28 am EDT

Cell C cell c carnival mall

Upon phoning Cell C Carnival Mall today 04 November 2016 @ 11:00 to inquire whether the Iphone 7 32gb is in stock the employee by the name of Vuini puts me on hold, then cuts me off and he does not understand my query.

I found him to be rude and abrupt, even saying to me he needs to go and help the other customers in the store which explains putting me on hold and cutting me off.

I also found him not understanding me, I will ask him since when has the Iphone 32gb not been in stock and he just kept saying nothing is in reserve. Eventually he answered me ' I don't know'.

I cannot deal this frustration every time I want to inquire if the IPHONE 7 32gb is in stock at their store!

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Dolf Brits
, ZA
Nov 04, 2016 6:30 am EDT

I have purchased a Huawei modem from Cell C Carnival Mall on the 21/07/2016. Invoice 3657889IN0074519. I went to the shop on the 3rd November 2016 to ask them to check the unit as it will not connect to any pc. I have spoken to one of the girls and she was Very rude and not prepared to even assist me with my problem. She was not even prepared to test or ask any one there to assist me nor to solve my problem. I found it totaly unexceptable to be treated like that and hope SOMEONE will have the sense to care for your customers and to solve these problems or otherwise it will be another shop owner that will close down because of BAD BAD serivice.
Dolf Brits

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7:04 am EDT

Cell C cancellation

I have been trying to cancel my contract with them since April 2016. I have sent in several Application forms to various agents and team leaders.

Each time I call in a get a new team agent saying that he cannot find my application and that I need to send him one. I have done this several times now. Every month for the past 7 months and yet they aren't cancelling my contract which expired in April and to top it all off they charged me for my hand set and other things after the contract ended so I ended up paying money that I shouldn't have paid.

They finally stopped charging me for my handset however, I am yet to receive a re-found on my account for the months they charged me, however, they are still charging me for a service I don't even use anymore, and wont release my number so that I can port it to another network.

It is soooooo Fing frustration

This is by far the worst cellular communications provider ever.

Avoid at all costs!

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4:18 am EDT

Cell C cell c norwood branch

I went into Norwood Cell C and Kagiso advised that I could take out a new contract. He did NOT tell me that my contract was only renewable on 23 December and therefore, I have not received promised benefits. I would NOT have taken this contract out !> I was sold all the benefits of a Huawei P8 and was assured that this phone would perform all the functions of my Samsung. Our IT Manager tried to load office e mail onto my phone - he was not able to do this. I went back to the store and Kagiso(consultant) and Freedom (Store Manager ) tried to load it and prise the phone open, causing very slight damage to the phone. They were unable to load e mail. I then went back to the store AGAIN to insist that they cancel this contract and I would take a new contract on 23 December 2016. Freedom would not do this. I told him I would consult a lawyer and he said "You will never win"> I was sold a product that is totally unsuitable and furthermore, would NEVER have taken out another contract until mine expired. BAD SERVICE, BAD ADVICE AND UNSUITABLE PRODUCT !

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1:55 am EDT

Cell C I have cancelled and paid my account in full on 26 june and still they are deducting from my account

I relocated to Germany over a year ago. I still had 1 sim card that i hadnt cancelled. I applied for cancellation in June 2016. Glocell sent me the forms and the outstanding amount for cancelling before contract is over.

I completed these. They confirmed receipt and confirmed cancellation.

Now deductions are continuing. I emailed them regarding this on 4 October and they apologised and said it will be resolved and credits will be passed. Yet again last night they deducted money from my account.

I have now sent various emails in this regard. I have even called on various occassions and am based in Germany so holding for many minutes at a time just to be disconnected before I can speak to a consultant. Costing me many Euros.

My ID: [protected]
Marena Stewart
Account: AP-0060279

I sent all supporting documents and received confirmation from customer services via email as well.

I expect the refund of my money for any deductions after 26 June in the next 14 days or I will open a fraud case against Glocell. They are deducting money from my account without authorisation.

you can contact me on +[protected] or +[protected] or stewart.[protected]@gmail.com

Regards,

Marena Stewart

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5:37 am EDT

Cell C contract cancellation

Trying to cancel my Cell C contract and moving to prepaid. There is just no way to speak to anybody in connection with this. Phoning one number then they can not help you and give you another number to phone. Well needless to say at the end of the day you have a list of numbers that do not
work and a list of people that could not or would not assist you.

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1:09 am EDT
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Cell C contract

My name is sharmaine my mum was issued a contract by cell c then her shop got burnt and she could not pay anymore cause she is unemployed there's no other income I called cell c to cancel the contract the said they cannot we have to settle the account for whatever remaining balance it is, I made two payments so far but from where can we get the money to pay being unemployed, now they sent a letter of demand warning to blacklist and proceed with legal actions against my my mum and since then her health has deteriorated and she's gone semi blind I have no idea what to do how to pay please some one advise me thank you

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2:39 am EDT
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Cell C service provider

Cell C has charged me over R11 000.00 for roaming services whilst on a 1 week road trip in Namibia. I used my phone twice. I have a limit on my account of R2500.00. If I reach that limit Cell C was meant to have disabled the account. They have now indicated that limits don't apply to international roaming. If I had know I could be charged in excess of R10 000.00 for a single day I would NEVER have activated roaming. It has been 3 weeks since I logged a complaint and Cell C have failed to resolve the issue. The person with whom I was dealing is now on leave and my case has not been assigned to anyone else. This is the latest in a long line of very bad customer service experiences involving Cell C. I have supported Cell C for over 10 years but I would not recommend Cell C to anyone anymore.

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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