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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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5:43 am EST
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Cell C double billing

I got offered a data deal which i accepted in september. Two routers were delivered when i only requested one. I told the guy that was activating my account and he said he will send someone to collect the router as it was a mistake. I waited and nothing. In the meantime i am paying for this router that i never requested and it is sitting in my office. I have called in so many times requesting that they collect and refund me and still nothing has happened. Kindly note that i will be cancelling the debit order as CellC owes me R1000

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9:39 am EST
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Cell C rude and unhelpful service

Ek het eergister, gister en vandag met cell c gekommunikeer om my te help met my probleem maar twee van hulle was uiters ongeskik en onbehulpsaam. Vanmiddag het ek my probleem aan die dame verduidelik en gesê as ek airtime oplaai, wys dit "0.00" airtime, maar my smse beskikbaar word net al hoe meer. (ek het wel agterna weer 'n sms gekry wat sê "successfully recharghed account with 100 items) dit is nie reg nie, ek wil net airtime ophê! Ek het aan haar verduidelik ek het 30.00 airtime opgesit, toe skree sy op my en sê ek het sms'e opgesit. Ek sit altyd net airtime en data op! Die transaksie is met internet banking gedoen - die sms sê"successfully opload 30.00 airtime" maar daar is geen airtime nie maar nou is my smse al 398 smse beskikbaar! Gister was 'n ander dame baie behulpsaam en het my gehelp dat ek 'n sim card kontrak by cell c kry, maar vanoggend het sy my gebel en gesê ek skuld r11 - ek moet airtime opsit dat ons dit regstel, anders kry ek nie die kontrak nie - sy was regtig behulpsaam van gister af en vanoggend ook. Maar ek kry dit nie reg nie - die airtime verander na sms'e en ek kry dit nie so aan die ongeskikte ander dames verduidelik nie! So, kanselleer asb my aansoek vir 'n kontrak, want as dit op hierdie trant met cell c begin, wil ek niks met die maatskappy uit te waai hê nie!

Veronica oberholzer
[protected]

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Leo-007
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Mar 16, 2018 7:18 am EDT
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Niemand by CellC kan jou met daardie problem help nie, want hulle weet nie hoe nie. my sister en niefie het dieselfde problem. jou airtime verdwyn sodra jy dit inpons. UITERS TELEURSTELLEND arme mense se geld so te STEEL. Ek noem dit STEEL ja, want dit is wat gebeur.

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3:36 am EST
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Cell C cancellation of my contract

I have cancelled my contract with Cell c on the 02/10/2017 by paying up for the months before an upgrade was due. The consultant at the Trade Route Mall Lenasis assured me that the contract is now cancelled and that I will not be debited for any amount. Cell C then debited me for double the amount and refused to show proof of why I am being debited for the amount of R1566.11
this puts me in a bad position in terms of credit scoring as I always have to reverse the money taken by Cell C although I do not owe them anything and they have no legitimate reason for this debit. I get charged bank fees for non debit payment which inconveniences me.
They are quick to send sms's telling me I have to pay when I have paid the contract up.
IF THIS IS NOT RESOLVED AND THEY DO NOT CANCEL THIS CONTRACT AS THE SUPPOSED TO LONG AGO I WILL GO TO THE OMBUDSMAN.

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1:18 am EST
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Cell C contract fraud

on the 1st of March I recieved an sms: "you are about to process an authentication with Cell C Oudshoorn. Confirmation OTP 86465."
I was at work in krugersdorp that time and I ignored the sms. then I got a call from jet Oudshoorn asking me to confirm my details and I refused and they told me I have an account with them. that's when I realised that Cell C sms might be fraud too. I called CellC and they told me someone opened an account with them took an Iphone. This person only new my bank account number and my ID number and he managed to secure a contract. the papers they sent me look fraudulent when you just look at them. the signatures are not the same. He used one bank statement and usually 3 months bank statement is required. now they say I must get an affidavit, Copy ID, 3 months bank statement and my payslip and I wont do that because I do not trust them, this fraud is an inside job and giving away more details to them will put me at risk again. can you you please help me resolve this asap

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1:04 am EST
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Cell C customer relations & c surance

Let me tell you what attempts were made by a "customer relations expert" to resolve my complaint. I lost my phone on the 28th of Jan 2018. Contacted C-Surance since. Sent an email on the 31st of Jan. Got a response back on 3rd of Jan asking for my security answers. I waited and waited and waited. No response with my IMEI. I contacted the company for a whole month and they couldn't give me my IMEI. The last two weeks I contacted them, they apparently couldn't pick up my account. Said I didn't have insurance and that I needed to prove it. The colleague then told me to drop the line because they're busy getting other calls and I have to go to a store because she can't do anything. No manager for me to speak to either.

Last week Thursday (1st of March) a "customer relations" colleague calls me, passed security and then here's my resolution after the huge inconvenience I've been put through by this company : I blocked your imei. insurance wont approve your request because you didnt have your cellc sim in it. And then sent a email requesting for my policy to be cancelled. He didn't read out where in my T&C it confirms what he says. He didn't tell me what the cancellations process is. He didn't tell me when the last payment will be taken for nothing. He didn't tell me by when it would be cancelled. Absolutely nothing!

Remember that email I sent on the 29th of Jan to get my IMEI number?... Well guess what, C-Surance finally responded on the 3rd of March 2018. 30 days outside of the window claim period.

That's it. Done. Disgusting!. I took insurance out in 2014. And no one told me my phone is insured if my sim is in it. Why would I insure my sim card and not my phone! I can pay R150 to get a new SIM card at any branch! The purpose of me having instance is to cover me for whenever something happens. 2 years I've been paying for insurance for absolutely nothing. I work in Customer Relations myself and I've never left a customer feeling the way you guys have made me felt. It's a total waste of my time even complaining to you because all you lot care about is yourself. But that's okay. My family will not take out any contracts with your company or insurance. I will continue to telling everyone I know - about the service you offer. Especially in customer relations. I will voice my experience with your company, including my recent one. I am going to put my experience on every social media platform I can get hold of. I will be going to hellopeter too. As soon as I get something better else where, I'm leaving your company too. Please, do not contact me. All you lot literally do is upset ones day because your company itself has got no values. I work in C. R. E and I know that the customer isn't always right but what I also know is that I need to find a resolution that satisfies both the customer and the business. So far all you have been thinking about was yourselves. You never have issues with my payments because you always get them on time. Always! And this is how you treat people. You are not matter experts. You do not know how to deal with complaints. You are put behind a desk because of what? Stats?... Ill keep everything as proof. I've had enough of you.

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9:18 pm EST

Cell C Blocked phone even though account is up-to-date

Glocell has blocked my phone from 8 Feb 2018 even though I pay directly into their account every month. I emailed them proof of payment. Everyday I have tried to get in touch with them to unblock my phone, but with no luck. They will say you are No 1 in the queue and the call will never go through to a consultant. I have had endless issues with them. I requested that they load a debit order when I renewed my contract. This was never done.

I use my phone to run my small business.

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Elizna74
, ZA
May 14, 2018 5:22 am EDT
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Phone is block after sending mails with bank statements attached on the 12/04/2018, 10/05/2018 and today again no feed back. I requested a breakdown off payments to see where they get the amount from as I went through it their was 2 payments 1/06/2017 ans 31/07/2017 that was no allocated to my account. Try to contact you to sort it out but never the less the agents after explaining whats going on the say please hold and drop the call in your ear after holding for 10min plus happens 3 times today already. Will appreciated if some can resolve ASAP. Can't wait for my contract to end that I can cancel it and go to a company that is willing to help and assist.
Elizna Grobler - block no [protected]
you can contact me on [protected]

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3:07 pm EST
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Cell C not allowing me to rectify my account

I am more than 10'years a client of cell c. I want to rectify my account and the consultant indicate that I cannot correct my miss payments, and the contract is terminated and that I did lose my numbers. What is the reason why I cannot correct my arreas for the first time in 10'years in order to get my line re-activated? Your feedback will be appreciated. I noted in the terms and conditions that must get a notice which I believe must be in writing whereafter I must within 20 days correct my account. I was never afford thia opportunity. Hope you can assist me also to get my lines be re activated like those of Sedesh Singh. Greetings Riaan

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Update by Kalahari kids
Mar 06, 2018 2:13 am EST

You can contact me on [protected]

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11:33 pm EST
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Cell C product

In December I went to Jet Store in Gugulethu Capetown. I bought a Cell C branded phone because Cell C was offering 1GB data for the next 6 months. On my part I have to simply recharge with R50 and the 1GB data will be added to my phone. I recharged on the day I got the phone and received 1GB data on 29 December. Problem started in January as I recharged with R50+ but I didn't receive the data. I contacted Cell C only to be greeted by advisors who were unaware of the promotion and were telling me that I have inaccurate information as cell c doesn't have such promotion.

I referred the Agent to the messages that Cell C continued to send to my phone and the Agent advised me to go back to Jet which I found ridiculous. The Other Agent advised me to contact TPHD. I couldn't handle it when I was advised to call an 087 number and I decided to log a complaint as Cell C was flatly refusing to own up to their mistake. A complaint was logged but I've come across this site as I feel I'm being treated so unfairly. I will attach the messages that I continuously receive from cell c and I find it appalling that I'm being made to contact external companies when the phone is a cell c phone and messages are coming from Cell c and no -one in Customer service understand. They come across very rude and made me feel as if I'm making up a story.

I'm willing to submit more information and that's the chat records I had with cell c and the proof of the recharge confirmations that I made

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Update by Munesu
Mar 20, 2018 9:42 am EDT

Thanks I can confirm that the data was added. I was just a bit disappointed realising that not only do I have to add Airtime of R50 but it has to be one voucher. I understand that those are your terms and I don't dispute that but I'm sure one would understand that

1. Cell C doesn't sell a R50 voucher.

If I recall in Jan I bought R50 Airtime but the vendor didn't have R50 voucher and he gave two R25 vouchers and I couldn't get the data because your vendors do not sell R50 vouchers.

Anyway its okay I guess I just have to accept that its like that. Thank you very much for your assistance

Kind Regards

Update by Munesu
Mar 12, 2018 7:52 am EDT

Thanks very much for the feedback. I appreciate you taking your time to address my concern. I'm sorry I couldn't answer the phone as I work in an environment that restricts the use of phones, because of that I only have uninterrupted access to my phone before and after work.

Immediately after receiving the feedback above I phoned back but the Agent didn't give conclusive feedback. In the response you advised that an additional 1GB was added, may you kindly confirm the date when it was added and if it was added to my correct number. I'll then check and confirm

Kind Regards

Update by Munesu
Mar 08, 2018 2:11 am EST

Hi,

The phone that I bought is still being advertised on cell c website and with the same deal that I was offered. Maybe this maybe helpful and this may lead you to the right department that's probably running the promotion.
Please follow the link

https://www.cellc.co.za/cellc/prepaid-device-details/CELL-C-Fantasy-on-Data-Pack

Please find the attached images from your website this morning

Kind Regards

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Update by Munesu
Mar 07, 2018 8:34 am EST

Hi,

My email address is brainergun@gmail.com however I've sent the email from my work email munesu.kondo@npower.com

Kind Regards

Update by Munesu
Mar 07, 2018 3:57 am EST

Hi,

I've sent another email again today to the address sm@cellc.co.za. I've also added my contact number [protected] in the subject line

Kind Regards

Munesu

Update by Munesu
Mar 07, 2018 2:01 am EST

Hi,

I do not know if I'm impatient but I haven't heard any feedback from the last email on 2 March

kind Regards

Update by Munesu
Mar 02, 2018 6:09 am EST

Thanks very much for the feedback. I've sent an email to the email address provided.

Kind Regards

Munesu Kondo

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4:13 pm EST
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Cell C customer service

I was blocked due to the fact that I was let go from my previous job and unable to pay them...far enough my line was disconnected which is not what I am complaining about.
I have now paid my bills along with a penalty fee, so I called customer care to find out when my line would be activated again. I was helped with that...then this is where I am upset. I asked about my data that was bought which I had no access to during the time I was suspended. And when I said it was unfair that data that I had no access to was gone and it should be carried over ( say there were 10 days left I should still receive that data this month) how can i be billed for something i had no access to? she then threw the fact that it is unfair that I signed a contract with cell c and didn't pay them. Yes cell c I am fully aware that I was let go from my previous job, but have your "customer care" through that in my face over a call is unnecessary. It has been a rough few months and I don't need your employee to slap me in the face because of it. You received the money plus an additional penalty. Not happy and I don't appreciate.

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1:01 am EST
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Cell C c - surance

I have to admit, I thought cellc had the worst service (including customer relations) but that has changed. C-surance is the most disgusting company I have ever experienced. I have been contacting them for three weeks now just to get my one number and I can't get that, I have been placed on hold numerous times with no resolution offers the last advisor I spoke to this morning proceeded to tell me that I do not have insurance because they can't pick up my account. I needed to prove that I do. The she told me to get off the line because they getting other calls. I also requested to speak to a manager and she told me they don't have one; working without supervision. All i'm asking for is my imei number so that I can block my device and have a claim put through. My problem is that I won't be able to proceed with my claim because of the incompetence i've been receiving. C-surance have been taking funds out of my account. Every month since i've had the policy. My contact number is [protected]

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Mabona N
, ZA
Mar 19, 2018 6:48 am EDT
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I have the exact sme issue as the Mr. Emmanual S and this is very frustrating. I spend hours on the line literally. I have proof and still I have not gotten any assistance. Ticket numbers are 393902 and 410164 . And I have spoken to Phenyo, Judy and Ntsebo. If only I could get a supervisor to take my call and assist as explaining to each person is frustrating. For 4 yrs I have been paying insurance for 2 different lines and when I want to claim now I am getting the run around. Policy number which is underwritten by Hollard is CC/FIN/23009

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5:19 am EST
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Cell C new device cannot be refunded?

On the 07th of February 2018, I purchased a iPhone 7 (I paid via my credit card on the Cell C website) for R 10 999.00
The person that the device was for decided that they want the iPhone 8, so within hours of payment, I requested the transaction be cancelled. To date Cell C have not been able to refund me, even though they confirmed that I never took delivery of the iPhone 7.
PLEASE I NEED TO GET THIS TRANSACTION REFUNDED. The only anser I am getting is that the correct department hasn't given any feedback.

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10:22 am EST
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Cell C pathetic customer care service

I've been unable to make or receive calls from 7:30am today, I eventually decided to call cell c customer care and I received the most pathetic service ever! So I spoke to a consultant named livuwani kutuma who was so clueless I explained to her that I can not make or receive any calls so she tells me my minutes have been finished which was not true (I still have 55 minutes available), I explained to her it's fine if she insists that my minutes are finished so I tell explained to her I could not even dial 140 from my phone which is a free call, she was absolutely clueless, she goes on to tell me she knows it's a free call and the says my contract only gives me 100 minutes which is not true I get 300 minutes I then asked to speak to a manager, omg! Worst mistake, he was as clueless as his staff he explained the exact same as livuwani explained to me, my minutes are finished he refused to assist me as to why can't I make or receive amy calls, my fiance then took over the call as the network was bad and I could not hear him clearly, he explained to my fiance that my contact minutes have finished and my fiance told him no it's no, he rudely cut the call on my fiance! I am truly and utterly disappointed with the service received how can the consultant and manager be so clueless! I will be reporting this to hello peter

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1:12 am EST
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Cell C Service

I upgraded my phone on 29 January 2018 to a Samsung J5. I was told it would take two to four weeks. After two weeks I phoned and was told that they do not have stock of the Samsung. I phone a week later and was told that I could upgrade to a Samsung J7 Prime (was not told they do not have stock) for a lesser price as my previous J5. Called three days later was told that they do not have record of my new J7 contract. Phoned on 19 February to enquire about delivery. I was given a tracking number. Phone the tracking company they did not have any parcel with that tracking number. I phoned on 22 February and enquired whether I could collect the handset and was informed that I could not as they had to deliver it. Was then informed that it would take another two weeks for delivery. Cannot understand why not one of the consultants have the same story.

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C van der Merwe
, ZA
May 03, 2018 6:24 am EDT
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I love how every single one of their so-called resolved complaints have exactly the same response that they could not contact the complainant and therefore it is not their fault and their company image should not be tarnished... Like hell! GloCell if you answered the client's initial emails or calls you would be able to talk to them, I believe it may rather be a case of "we could not care less about good or even fair customer service".

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4:46 am EST
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Cell C new phone faulty

A week ago my son had arranged with Anele (Manager) @ Cell C Soneike, Kuilsriver to keep him a Huawei Cell phone on his return from London.
On arriving at Soneike Cell C on 20 Feb 2018 @ 17:30, Anele (manager) was not there and had not arranged with the other staff members that my son was collecting this phone.
They however they suggested that he purchase a Nokia 6, which was in stock. My son then paid cash for this phone and we left.
The SIM card was inserted and the phone kept on rebooting. My son returned to Cell C Soneike on the morning of 21 Feb 2018 and was told to book the phone in that it be sent away for an assessment.
This is utter nonsense at the phone is brand new and paid for. Cell C should have returned his money of issued him with another phone.
Cell C does not put their customers first at all. And we are utterly disgusted in our dealings with Cell C.

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5:48 am EST
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Cell C pathetic service

Incident: [protected]

On the above incident number I logged a complaint against Cell C for debiting my account on the incorrect date. When I took their contract I stated that I am getting paid on the 25th of every month but Cell C went ahead and debited my account on the date choosen by them. This has resulted on negative conduct on my account as the debit order reversed. To date this case has not been resolved by the stupid Cell C.

The new contract number is [protected]

Regards

Luxolo Matshhanda
[protected]/ [protected]

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Update by Luxolo
Feb 20, 2018 5:49 am EST

Incident: [protected]

On the above incident number I logged a complaint against Cell C for debiting my account on the incorrect date. When I took their contract I stated that I am getting paid on the 25th of every month but Cell C went ahead and debited my account on the date choosen by them. This has resulted on negative conduct on my account as the debit order reversed. To date this case has not been resolved by the stupid Cell C.

The new contract number is [protected]

Regards

Luxolo Matshhanda
[protected]/ [protected]

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Cell C legal department

I have been blacklisted by Cell C for a contract which has been settled a long time ago. It is impossible to get an answer from them or any form of information. They decided to hand me over to a law firm called MBD Inc. which looks like they don't exist either. No answer on calls or e-mails.
I can't get finance because of this, they seem to refuse to assist. Surely this can not be legal.

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Cell C billing at fibre division

Our estate was being serviced for Fibre by Greencom telecoms who recetly handed that portion of their business to Cell C, we were promised a smooth transition, but it seems that Cell C has an incompetent accounts division, who refuse to listen. My account was transferred to Cell C and i was debited this morning, when I called to ask why, i ws told i have not paid, i sent through proof of payment and called back, they now say it will take 4/24hrs before they can confirm. I further asked for the debit order to be cancelled as i paid via eft every month and they asked me to provide reasons for why. They also asked me to speak to their legal department to have this done.

how can a change over between service providers result in this? who will pay my bank fees? my wifi has been switched off, will my account be pro rated for this downtime?

All the people i speak to at Cell C are clueless. I want my funds returned immediately and the billing info on the account corrected.

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Update by Crissalda
Mar 06, 2018 11:14 pm EST

Now 7th March and still no resolution from Cell C, by far the worst and most unintelligent service provider around.
After sending proof of payment, account is still not updated, money not refunded and no contact has been made by Cell C apart from emails which yield no results.
I want someone to call me today to get this resolved, i am taking this to the ombudsmen .

Update by Crissalda
Feb 23, 2018 6:47 am EST

1 week later, i have received a few emails from Cell C stating they apologise and acknowledge my account was in fact paid and will be changed to a debit, yet no action has been taken and my money has not been refunded, pathetic service for such a large company.

Update by Crissalda
Feb 19, 2018 7:34 am EST

Still no contact or feedback from Cell C !

Update by Crissalda
Feb 19, 2018 1:22 am EST

Still no feedback from Cell C, will have to take the matter up further as there are legal implications here, no debit order form was signed and if Cell C cannot provide this, i will be suing Them .

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11:46 pm EST

Cell C My account being off after paying it and sent proof of payment.

Account number - AP-0027768 date 15 Feb. 2018

I got disconnected as the debit orders was not being paid. I have made a direct payment into ABSA Bank at the bank as their account is at ABSA so it can be sorted quickly. I even sent proof of payment to them straight after that. I even went on their website and sent them an email to say I paid it and to let them know I emailed it and they need to contact me back (i sent 5 enquiries for them to phone me back to be exact). No one phoned me or even replied to my email to say thank you we are working on it or when my phone will be on again or nothing. I am still awaiting any feedback. I cant even phone you on 1234 as that is also terminated which i find very stupid at it is a free call to your service provider so not sure why you don't leave that on.

I need my phone network on again as I do a lot of business off of my phone so if I don't get it on I will be billing you per hour it is off.

Thank you and may you have a great day!

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Update by Poppie Prinsloo
Feb 16, 2018 3:19 am EST

So after my last complaint I had a call to try and assist me by asking me to send the proof of payment to escalation@glocell.co.za but the email keeps bouncing back. Then I thought i will give the head office a call and see if i can get the correct number but then was transferred to the accounts department where i held on for 15 min and then was cut off. So now still sitting without a phone and no one helped me as yet. What is new for Glocell. I just wish you can give the Cell C customers back to Cell C so we rid of you. An urgent reply is required!

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6:31 am EST
Resolved
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Cell C customer service / suspension of services.

My services was recently been suspensded by Cell C. They have requested that I send a proof of payment a week ago and spoke with an consultant yesterday. They suspended my services anyway. I rely on my phone for work, and hardly ever at the office. I cannot phone my clients of head office. If something happens to me on my way home, I will not be able to contact anyone.

This is relay ridiculous. Why must I experience difficulties with my work, when Cell C clearly did not do theirs.

I will take further action if it is not fixed by the end of the day.

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10:19 am EST

Cell C Debit orders

out of the blue i get a message in my email box on 14/02/2018 that my cell phone bill is outstsanding. I phoned them as I found it strange. the firts call centre agents advise me that Glocell had issue with the debit order however i can go an pay it at the bak. I indicated why cant they just relog the debit order as the problem was the service provide. very rudely she tell me to hold on and hang up. Second call I explain what happened and the call centre agent put the phone down in my ear. I phoned a third time. agent listen and said she will put me through to the credit department and put the phone down on me. No banking deatial was give but u are expected to pay. So in 3 days my phone will be cut off. That is fine as i will cancel with immediate effect. with staff like that Glo cell are killing the business from the inside

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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