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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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4:40 am EST
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Cell C incorrect contract migration

i have received poor service from the time I migrated from Autopage.

i have tried to upgrade my contract 3 times in one month with glocell at the canal walk branch and every time they get it wrong. Due to a delay on the glocell branch employees i failed to get the January 2017 promotion, when i call or go to the branch nobody knows about the status of my query or escalation including the manager of the store. they make promises to fix my contract and get back to me but fail to resolve the issue even after 1 month. due to the incompetence and disgusting customer service i have lost faith in the cell c brand and will be moving to a new service provider.

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4:44 am EST
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Cell C customer service

I went into the Carnival Mall Cell C store to upgrade my contracts. They could not assist me with my particular request for an upgrade. To add to this, I asked about a product relating to data and was misinformed by the consultant. Clearly he did not know his product well. I ended signing up for a contract to which I'm now bound for the next 23 months and counting. I went back to the store just over a week later, still not having used the data package I was sold (after looking up the original data package I wanted to purchase) and explained to the store manager (Ash) that the consultant who assisted me did not know what he was talking about. Ash dismissively told me that I'm stuck with paying R99 monthly instead of trying to reverse the contract and selling me 100 gigs of data for R999. At that exact point I decided to cancel my other 2 contracts worth approx R1500.00 monthly because of this man's lack of decision making skills. Basically, Cell C has settles for R1200.00 per annum as opposed to R18000.00 per annum. I then called Cell C cancellations on the 25th of January 2017 to cancel my 2 contracts for the 25th of this month, and believe it or not both phone lines are still active. I just called the customer service department and it seems its still my problem and they will not be doing anything about it. They are aware of the cancellation request, but have set it for the 28th. Sizwe, who also spoke to his supervisor, told me I had to call back and follow it up myself. I just wonder how many more potential customers Cell C has lost with this type of attitude. It's also surprising that a service related business, in our country and in the current economy, can behave like this without changing their strategy and management processes. South Africa thrives on providing customer service, but I think enough of this type of attitude will tarnish our reputation considerably. I have been a customer of Cell C through the years (since the company opened) and had to bear a great deal of rubbish purely because I was too lazy to search for better service. I've had enough.

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7:15 am EST
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Cell C connection failure after porting

I Ported my number from FNB (Vodacom) twee weeks ago. It was the Wednesday. Thursday I was able to load airtime date and made calls. The Friday when I want to phone I got the message " this call could not be connected right now please try again later" when I want to load airtime I got the message " connection fail please phone 140". When I want to sms straight error failed. I can receive calls, whats app, go on to google and facebook no issues. I cant phone out load airtime or sms. The only number that I can dail is 140 not even 141 works. I log several complains with cell c evertime I receive just a reference and everytime I need to explain the problem over and over again. Not even the technical department are experience enough to solve the problem. This is now a twee week process and they just don't come back to me with a solution. I even received a new sim from there cell c shop in Kolonade and they reset my factory setting on my phone when I insert my sim in a other phone same problem. I tried everything what borders me is that the day when the porting was successful I didn't receive an sms for setting and to insert pin 1234. I need this to be solved as this is causing me a lot of problems I struggle to get into my own home. Please help

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9:33 pm EST
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Cell C router contract service

I hv a zte router on sim [protected] contract. I often hv to buy data or use other networks when the router is jst a toy in my pocket. This wk since Tue no service. Its worse away from town. Rt now m at Fish River Sun in Eastern Cape. No service. I hv called cell C n even at their local store before. It feels so fake to rely on cell C service. I bought the contract thinking its a service instead its jst a liability because i hv to make sure i hv airtime n another network/service provider bcoz my fone is also cell C who is often out of reach. Vodacom/ cell C service link seems hopeless. We are a family of 10 who end up iaccessible bcoz they all joined me in getting cell C since about 2005. I now regret the loyalty. It looks like its badly misplaced. Please cell C do something about the quality of your service. Right there in Mthatha the service is quite unreliable.

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7:33 am EST
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Cell C over charges on account

I have sent emails and called from june 20q6 to date i am still being over charged. Is there someone who can assist and get me my refund back? Emails are not working they return as delivery failure but at month end my account is being debited. I am just being rioped off month after month. Everyday i am promised it will be resolved by someone manager and they sending mails but i guess they say that just to get you off the phone you cant even follow up cause you get a different person all the time.

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7:03 am EST
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Cell C incompetent agent

I called the KZN Glo-Cell branch today & was being helped by Mpho Molokwame. It took her on the first call approx 35 minutes to establish my the balance on my data card & to advise the process to add more data onto the account. She was unclear, unhelpful & apathetic. After explaining my circumstances that the owner of the business is not in the office to sign the letter requesting for additional data but i am the Accounts manager that pays this account monthly, she was still obstinate & refused to find any other solution. When i asked to speak to her supervisor she stated they are not available. She never wanted to understand or try to provide further help. What is the use of us keeping this contract with Glo-cell if they cannot provide support & service when in need. Mpho is arrogant, rude, stubborn & useless! She even refused to give me the email of her supervisor Priya Narainsamy. How do you deal with such difficult service providers! Mpho should not even have a job in the call centre if she continues to be of no help to customers!

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6:37 am EST
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Cell C pathetic and unprofessional service from cell c

On the 29/12/2016, I went to the Cell C store in Canal Walk, Century City, Cape Town. I applied for the Samsung Back to School Special (Samsung J5 prime and Samsung Tab3). I completed my paper work and was approved. I asked if there was stock available and was advised that there is stock available. I said that I would take the contract out from the 23th or 24 January 2017 as I would like to number port from Glocell to Cell C. The sale person I dealt with is Taramine Fish.

In January 2017 as requested by Ms Fish I emailed her my Glocell account number, she did not reply or acknowledge she received the email. I called the store a couple of times after the 23th January 2017 to advise that my Glocell contract has not yet expired but would be ready by the 30/01/2017. I made several call for Ms Fish regarding the start of my new contract, never got any replies to my call.

I called again on the 08/02/2017 and was advised to come in just to be told that they don’t have stock and will ask their manager to source stock. I got a reply via email on the 14/02/2017 advising that the account could not be open because “the package cannot be opened as for the deal was only or that time frame”. I then sent a email asking about more details regarding the time frame etc. I also asked that the matter be escalated to the manager and I did not get a reply.
I called the store on the 16/02/2017 and spoke to the supervisor by the name of Ziyaad and related the matter to him and he advised that he would get the manager and sale consultant involved. Up till now I have not gotten any response from the store.

I find this service to be pathetic and unprofessional from Cell C. I have been proactive from the start and asked all the time about stock availability and to be told the last month that the deal is over, I find this unfair and not good business ethics. I have been a Cell C subscriber for over 10 years now. Please advise if you will be honouring the Samsung back to school deal or providing me a similar deal or should I take my business somewhere else.

Please advise urgently.

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12:34 am EST
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Cell C citrus sensation 10.1" tablet

I bought the above mentioned product on the 16/02/2017 at Edgars. I was highly impressed and excited when I purchased the product but I that all changed when I discovered that the info on box refers to 8gb of internal storage but when I opened settings on tablet the internal storage showed a total storage of 4gb. Huge difference. 4gb is very small and does not allow you to save much on the tablet and it slows the tablet down tremendously.

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Update by Monray Pretorius
Feb 21, 2017 3:56 am EST

Im very satisfied with the outcome of this complaint and the excellent sevice from Nelly Mamotheti a social media consultant at Cell C. Im happy with the compensation from Cell C and for resolving my matter so quickly and sufficiently. Well done Nelly and keep up the good work. You certainly retained my loyalty.

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Lesley Clark
, US
Dec 08, 2020 6:24 am EST

Good day,
I have a Citrus Mobile Sensation 10.1" Tablet. I need to replace the cracked glass. Who can I contact in Gauteng to have repaired. It was purchased from Cell C. Please contact Lesley on [protected]
or reply to clarklesley8@gmail.com.

Thanks

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11:08 am EST
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Cell C network coverage and roaming

The network coverage and roaming usage is not up to standard. The roaming connection keeps dropping and im in a 4g coverage zone. The 3g coverage is appalling. I thought after all these cell c would be better. I was wrong. Their contracts and data may be cheap but there is a very good reason for that. I tried many solutions non worked. i will never buy anything from them ever again!

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3:14 am EST
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Cell C tablet handed in no response

17 January 2017 I handed in my tablet for quote for repairs Brits Mall.
First the employee training was useless..did not know anything and hour an half later the tablet was handed over but not submitted with an promise they will call as soon as submitted. No call no sms no thing.
after few calls I and numerous persons, still they said I have to come in and they will let me call the service to cancel repairs and return. They did not even had my number or email so how is the quote getting to me..
the rude "black lady" helping could hardly inform me what wrong with tablet..
then handed over to black guy still they did not give the details..
Cell c is fast to take money, but response to clients is very bad ...
I will tell everybody I know about this incident and I will not pay for the a service that is so poor...
close the branch as they are all useless...the one there that actually helped left...to all the employees at CEll C brits mall...may you get what you deal to all your customers...thanks I know this will never be dealt with

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2:09 am EST
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Cell C 1gb data bundle for r149.00

Cellc is a bad sevirce provider
On the 13. February 2017 it was monday and I bought cellc 1gb data for r149.00 but never received the data bundle of which wanted to use it for something urgently important... Then the following day it was the 14 in the morning 08:37 (+27 84 140) someone called by the name of thapelo saying they still processing my data and by the end of the day i'll get it... Then I waited and I never received a data... I phoned them on the 15 february 2017 asking about the same data I never received and this person by the name of busi said she will call tapelo and ask him about the data and she will make sure I get the data but I never received a data till today the date is 16 february 2017 so basically it's been 4 days since they never load my data that I bought from cellc...
Cellc is a bad service provider so not reliable they have a bad customer service, they don't care about their customers, they don't value their customers and its totally annoying what you doing this bad service of yours let alone your slow network... You are so desapointing in every level its so frustrating what you doing to people...

Kindly looking foward to your response if i'll get one thou. If not im forced to port out... 😠😞👀

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10:03 am EST
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Cell C unethical behaviour

Cell C

ON 30/3/2016 I received a call from a "Gugu" from Cell C offering me a Samsung J5 at R239 per month, and a J1 at R139 per month. I explained to her that I currently have a contract with them for numbers [protected] and [protected], but we needed new handsets. I said if i can have the J5 in Gold and the J1 in black, I would take up this offer. I also enquired as to what the settlement amount would be should I wish to cancel the existing contract and she gave me the amount of R1049. She also advised me that i can call 084 140 in order to ensure I keep those two cell numbers. When we came to the end of her reading the Terms and conditions, prior to concluding the contract, she advised me that they cannot guarantee the colour of the phones as they are ordered from a warehouse. I stopped her there and said then I do not wish to take these contracts, as I am only taking same because she initially said she can ensure I get the colours I want. She then said that its ok, she will make a note and ensure I receive the correct colours. We concluded the transaction and she confirmed it will take up to 5 working days to deliver.

One day later, Friday 1/4/2016 the delivery guy came at about 14h00 to deliver the phones. i opened the packages whilst he was still here. I did not open the cell phone boxes, as I saw on the side of each phone box that it was the wrong colours. The J5 was black and the J1 white. I asked the delivery guy to take back the package, as it’s the wrong colour, and I did not want the phones. He confirmed he could not take it back and i should phone cell c to arrange this.

On 1/4/2016 I phoned Cell C and spoke to a Thelani. I explained the entire story re the wrong colour phones to him. He begged me to please phone him back on Monday morning 4.4/2016 at 084 145 and select option 2, then I will reach him, and we will arrange the cancellation. He said it is late and Friday, hence having to call him 1st thing on Monday.

On Monday 4/4/2016 I phoned and spoke to a Sharon. I explained the whole story to her and she said i should not worry, she will arrange the collection and cancellation within that week.

By 26/4/2016 they still did not collect the two phones, nor did anyone from cell c call me. I once again phoned and spoke to a Nesh, from the cancellations department, who very irritated, advised me that they cannot cancel this, unless the collections department have collected the phones. I was then transferred to the collections Department and spoke to Notuto who arranged for the collection of these devises and gave me a reference number of [protected].

By 8 June, no one has collected the phones. I phoned one again and spoke to a Zinzi. By now I was extremely irritated with cell C and clearly expressed that to them. Again they informed me to speak to the collections Department. I spoke to Mary, who once again booked a collection with ref no: SN1606087190.

In the Interim I stopped the Debit Order at the bank, as these phones are still sealed in their boxes, waiting for Cell C to collect. In the interim, I have received numerous calls regarding "payment", and each time I explained this entire story. I am fed up with Cell C, and their incompetent staff, who has been taught no listening skills.

During September 2016 I received calls and SMS’s and voice messages, threatening me with ITC regarding this Cell C account. These calls came from a Company MMM Capital who claimed to do collections on behalf of Cell C. It was an Indian lady harassing me. I phoned this Company on 13/10/2016 and asked to speak to the Indian ladies’ superior. I was transferred to a lady by the name of Anette Madurai. For the first time I took a sigh of relief as Anette actually took the time to listen to my entire story. She agreed that Cell C was totally in the wrong, and requested me to put the details on a mail, and she will escalate this to the correct person at Cell C in order for them to rectify this mess that they have caused. She also confirmed that on many occasions Cell C don’t listen to their Customers, and refers incorrect matters to them to collect on. She assured me I need not worry; she will sort this mess out, once she gets my e-mail.

On 19/10/2016 I sent a detailed mail to Annette explaining in detail with date’s names and timeframes with the events (as above) detailing what has happened. I requested her to supply me with the contact details and name of the CEO and ombudsman, which I never received. I asked her to supply me with feedback, which I never received. I advised her that I have the 2 sealed phones, and she should arrange with Cell C to collect same. I thanked her for listening and for offering to rectify this with Cell C.

Thereafter I never heard from anyone again.

I have now applied for a home loan, as I want to purchase a house. I was advised today that my application was declined due to a default listed on ITC by Cell C for: CELL C BDWO Bad Debt Written Off R6330.00 [protected].
I have never in my 30 years of employment defaulted once on anything and has “HAD” a squeaky clean record, and to my disgust and surprize hear this today? This is a joke, an absolute disgrace.

I tried calling Anette today, [protected]) and the number does not exist. I sent a mail but it returned undelivered. ([protected]@mmmcapital.co.za)

I own a very successful and profitable Company, yet my credit record which I spent half my life building into an excellent one, has now been messed up by a unprofessional Company with unskilled staff who made a serious of huge errors. I qualify 200% for a home loan, yet I was totally embarrassed when I was advised by the bank official that my loan has been decline due to this incorrect listing on ITC by Cell C.

Now what Cell C ?

Charlene Pretorius.

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Cell C disgusting customer service

In Dec 2014 I took a cellphone contract with Cell C, then in August last year my account was in arrears I went to a Cell C shop in Vincent East London on 26 Sept 2016 and requested a balance on my account as I wanted to settle it, the consultant who was helping me told me that the remaining balance on that account is R 1575-00 I was told to deposit at Nedbank and I went back to the cell C shop to ask them to send the deposit slip to their accounts department. I also called the accounts department and they confirmed receiving the deposit slip reflecting the payment & I must wait for at least a week for a payment to be processed. Three days after I thought settled the account I got an sms that says I must call MMM capital and ask for Mrs Ramsamy when I spoke to her she told me that my account was handed over to them for collection I was surprised because I thought I settled the account when I enquired about this with Cell C customer service I was told that the consultant who helped me has given me a wrong amount so I must pay the remaining balance which was R 1250-00 through that MMM Capital & I was given an account number (FNB) that was found to be non-existing at FNB when I wanted to make a deposit. When I called Mrs Ramsamy from this MMM CAPITAL I did not go through to the numbers that she gave me, there was no response on emails that I sent to her reporting the problem I also notified customer service they told me that they could not help as they no longer have any info with regard to my account it is with this legal department, the same place I never got help from. While I was still confused not knowing what to do next I got a call from Blake & Associates towards the end of Nov 2016 that my account was handed to them by Cell C for collection. I was given an account number also (FNB) to deposit the payment which I did on 15 Dec 2016.As all this is happening the handset in question has been blocked/blacklisted by Cell C without notification I can't phone or receive calls from it. I had to be rude to even get a paid up letter for the account since December 2016 I am still struggling to get help with un-blocking/un-blacklisting the handset up to this day. If I happen to get to speak to a consultant I will be told that someone will phone me after two days, but it never happens I have to call myself after the so called 2 days has passed and get transfered from one person to another speaking to 5 different consultants without getting any help, I have completed the un -blacklisting request form with the required attachments and sent it on 6 February 2017 as usual 2 days have come and gone since then without getting any call up to date I am still waiting for help from the so called legal department .

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fundz
, US
Feb 16, 2017 6:28 am EST

My name is Fundiswa, cell no. [protected] I have never been this hurt and angry in my life, Cell C is still not willing to help me with my problem(un-blacklisting my phone) I sent the reqired unblacklisting form still no help, I submitted a complaint, a consultant who responded to my complaint is telling me about escalating my problem to this particular person who is dealing with this but was never available its 2 weeks now I have been told the same thing, I feel like like crying and I am really so tired emotionally now God will see what to do about this ...

Cell C
Cell C
, ZA
Feb 16, 2017 7:13 am EST
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Replying to comment of fundz

Hi fundz, we apologize for the inconvenience caused. We will be calling you to assist. ^NS

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Cell C porting my cell phone no

I am extremely frustrated with Cell C. I signed up with Cell C on the 26th of January 2017 when they had all their specials running and were told it has to be done before the end of January 2017 not to miss out on the special.

When I signed up on the 26th of January 2017 I was told the porting of my existing cellphone no from Vodacom to Cell C will take approximately 2 days.

Today is the 15th of February 2017 and my cellphone no still hasnt't been ported. My Vodacom network has stopped working due to Cell C trying to port my Cell no. It is now three days in total and I have no cellphone coverage at all.

I work for myself and none of my clients could get hold of me the last three days. It is effecting my business tremendiously and would like how Cell C is going to compensate me for this? I also had to top up my cellphone regularly when I still had coverage with Vodacom as I was told it will take 2 days to port.

My Cell phone no is [protected] and you can email me at carel.[protected]@aata.co.za.

I await your urgent response and how to fix this problem as a matter of urgency!

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Update by Carel Nieuwoudt
Apr 28, 2017 2:34 am EDT

I sent numerous emails to Lucky Mpofu
Executive Client Liaison Desk Manager on my ongoing query and receiving no response. I been even offered one month free subscription thus far and Cell C did not deliver. This is poor service!

Update by Carel Nieuwoudt
Mar 15, 2017 10:21 am EDT

I am extremely disappointed in Cell C. I received a call on the 13th of March 2017 from Plhogi Matsili who claims to be from the business sales department and acting as the supervisor. She requested an explanation of which I gave her. Plhongi phoned me later again that day discussing my complaint and said that she will get back to me the next day as she would need to investigate further and look into the facts. I received no call from Plhongi the next day and decided to phone her myself. After 4 attempts I managed to get hold of her round about 4pm the 14th of March 2017. I requested feedback from her investigation and she claims that the reason why phone was off for almost a week was because my port was never requested and the problem was either with my sim card or my previous network provider, ie Vodacom. I explained to Plhogi that I phoned Cell C's techinical department on the 10th of March 2017 round about 11h30 and spoke to Nomo, and Nomo confirmed that my portal request is in the system and was done round about 11h15 that morning. Plhogi could not agree to this and kept referring to a phone call made the 17th of March 2017 which I didn't make and that was the day my phone eventually was active. Why would I phone Cell C if my phone is working? I also explained to Plhogi that Nomo also confirmed that my Rica still needed to be conducted and that had to be done by Janine van Wyk who I originally worked with on the 23rd of January 2017. (Please note that these phone calls were recorded). I then requested from Plhongi what does Cell C offer as compensation. She confirmed only one months free subscription. This after which I had to wait almost a month to have my phone no ported from Vodacom and being out of network for a whole week due to Cell C. This caused me to loose income for a whole week and one months free subscription is not going to cut the deal. Cell C needs to come with a better offer and I want to speak to someone higher other than the business sales department! Should I receive no positiive feedback from Cell C, then it will leave me with no alternative option to take this further.

Update by Carel Nieuwoudt
Mar 13, 2017 3:01 am EDT

It is still how many days later and no response or any phone call to discuss my compensation. I do however receive text messages asking how you arte Cell C and are you satisfied in how your query has been resolved! Well, it has not been resolved! What must one do get this sorted?

Update by Carel Nieuwoudt
Mar 07, 2017 2:56 am EST

It is now how many days later and still no offer on compensation for the loss of income!

Update by Carel Nieuwoudt
Mar 02, 2017 6:32 am EST

It is now how many days later and still payment received from Cell C or compensation offer for my loss of income. Your urgent response would be much appreciated!

Update by Carel Nieuwoudt
Feb 17, 2017 2:20 am EST

It is now day 5 and my phone still not working!

Update by Carel Nieuwoudt
Feb 16, 2017 1:36 am EST

It is day 4 now and phone still not working. I received no email from your department and suffering loss of income due to my phone not being active. I would like to know firstly when my phone is going to be sorted, when are you actually going to email me and how is Cell C going to compensate me for the loss of income for the last 4 days. This is terrible service to say the least. Waiting on your response.

Update by Carel Nieuwoudt
Feb 15, 2017 7:07 am EST

I also note now that you have my cell no incorrect. It is [protected]. I rest my case...

Update by Carel Nieuwoudt
Feb 15, 2017 7:05 am EST

I received no response or any email and like I said, you won't be able to reach me on my phone as it is not active at the moment. Can you please resend the email and make sure to email to the correct email address. My email address is carel.nieuwoudt@aata.co.za. Thank you.

Update by Carel Nieuwoudt
Feb 15, 2017 5:51 am EST

It is now 13:49 and haven't heard a thing from Cell C. This is terrible service. Please get back to me and sort out my Cell C activation!

Update by Carel Nieuwoudt
Feb 15, 2017 1:54 am EST

Hi there. Thank you for the response. I don't know how you are going to get hold of me as my phone no is not working. I suggest you email me at carel.nieuwoudt@aata.co.za.

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Cell C incompetent and evil consultants

I am frustrated and annoyed with the service I received from Cell C. It attempted to deduct money we did not agree to. I have been paying my account R189 for 24 months suddenly Cell C feels like I know afford to R307. They just decided to make my account their playing ground. How can a person who was paying R189 now jumps to R307.They did not even discuss it with me. Now they have suspended my account saying I need to pay the difference. My question is who did they discuss the R307 with? Why should they think our accounts are their play grounds. I had a legitimate reason why i agreed to R189.00 meaning i cannot afford. So now i am in trouble as my line is suspended and only have one phone. it has been two days now without a working phone. Imagine if i get attacked or have an emergency i have to run too. I must now suffer for their greedy act, selfish and evil behaviour. This is totally unacceptable.

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Cell C unauthorized debit order payments

Account: [protected]

I, werner palm, id: [protected], have a complaint about the billing on my account.
When the contract was explained to me by tumi from your brits mall branch, I was told I have unlimited calls, unlimited sms'and 10gb of data on a pinnacle unlimited offer for r999 x 24 months.
I asked her to explain the contract to me. She did. I was not told that I have to pay extra for certain numbers or cellphone banking.
That is why I took the contract for my business as it seemed to cover everything. My number was ported from vodacom and my first account (Nov 16) was r1804.63.
Dec 2016 r1017.19, jan 2016 r 1003.06, feb 2016 r1003.
Never r999!
And then at times I cannot go onto the internet (Insufficient funds?)
This is a problem as I need to know at all times where my trucks are driving on tracker.
I was told on 25 january 2016 that the area manager (Len vorster) would phone me and i'm still waiting. Almost a month now.

To me that is breach of contract on your side.
Please I need this resolved asap.

Thank you
Werner palm
[protected]

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Cell C cancellation of contract

We submitted a cancellation of contract agreement on the 16/05/2016 to cancel the data contract. We followed up and followed up and month after month the debit order was still taken off even though the data service has been cancelled. In December I spoke to someone who confirmed the paperwork was in order and the cancellation just had to be done. She gave us a ticket number [protected] and promised that no more debit orders would be taken and we would receive a refund for the debit orders that shouldn't have been debited. End of December and January the debit order still went off. It is really difficult to get hold of anyone telephonically, I have emailed support and I one responds. YOU GUYS ARE PATHETIC!

The number is [protected]

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Cell C credit report ruining my life

Hi

I had a contract phone with cell c 2014, 2015 went by and i was still paying it, 2016 March i did not pay if for two months, okay fine, , they then discounted my services. July i paid R2500 for the months i skipped and it was reconnected for a day, i then called customer service were they advised that my line has been permanent disconnected i lost the numbers and i wont be able to retrieve it, it was okay with me as it was my fault, then the lady who was assist me transferred me to their legal department were they were gong to issue me with the settlement payment, the guy who was helping me said i need to pay R10062, which i did pay on the 15 of september 2016 and also received a paid up letter then they told me that the account will be closed and my credit profile will be updated after 23 months, its been 5 months later and still my credit profile has not been updated, i cant get any credit as this makes me a bad payer, i mean i dont owe than anything, they got their money now they cant return the favor, even their network is not the best anyway .*angry ex customer*

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Cell C cell phone

I took my phone in for repairs, on the 30th of November 2016. It is still under warranty as I have had it for less than 1 year.

Two months on, I still do not have my phone. I was told I would have it after 21 working days. It has been well after 62 days. I do not know if the problem is with me and my counting skills or with cell c and their lack of professionalism.

That is not the only problem. I went into this particular store 3 times to be assisted with a sim swap. I am still without one.

So here I am, paying for
1. A phone I don't have.
2. Bundles I don't use.

This is the worst service known to mankind.

Whenever I call cell c Jubilee Mall, I am given countless excuses and rude comments. This store is literally a waste unless you want to buy a sim card and rica it. That's all they are good for!

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Cell C network

Good Day

I have been using Cell C network for years. Now it has stopped working and Cell C head office is telling m that my number is not registered on their network. When I buy airtime I buy cell c and it get accepted. How come they now say that it is not registered after so many years? Surprisingly I called the [protected] number for cell c found on the internet but they themselves could not find the number as a network provider.
Apparently Auto page sold its shares to some company but does that mean that their private sales has to hinder with the clients life/ my life?
Eric and Vincent said they will help me but do I have to come to this to get my voice heard or problems sorted?
Frustrated. Please call me on my daughters Number on [protected]

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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