SUBMIT A COMPLAINT

[Resolved] Cell C / contract cancellation

Johannesburg, South Africa
Contact information:

My contract with Cell C ended in May this year 2017, I told them I wanted to cancel it, after a while trying to cancel my contract I was offered a monthly contract by them which I declined, however the agent subscribed me to this contact. I realized after 2 months that Cell C has been debiting my bank account. I have been contacting them to cancel this contract and every time I am told that they are waiting for telephone recordings, its been more than a month now and they are still debiting my account. I don't know what else to do or who I should contact.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Oct 30, 2017

    Dear Mr Mqulo

    Please email the cellphone number in question as well as your contact number to [protected]@cellc.co.za and we will assist you in processing your cancellation request.

    Regards
    ^MM

  • Cell C Customer Care's Response, Oct 30, 2017

    Dear Mr Mqulo

    We do apologize for the inconvenience caused to you by this matter.

    Please forward your Cell C number + contact details to [protected]@cellc.co.za

    Our team will get in touch with you to assist.

    ^BM

Lo
Oct 30, 2017

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