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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C reviews & complaints 2087

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12:33 am EDT
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Cell C phone is in repair since last year june!!!

Where do I start by elaborating on the pathetic service of cell c surance as well as cell c themselves? This should be the second time that I am complaining about the pathetic service... it looks like that if I dont post here, everybody shows deaf ears. I have a ticket number for reference: 540871. I do not have the time and energy to yet again explain my "wonderful" journey with cell c, but what I can say is that during July this year when I complained about me waiting for my phone to be repaired since last year june, they were so kind to phone me immediately regarding this problem. All went well for a while, and then when I wanted an update in early August, I emailed back the lady two times to give me an update from cell c surance. Well I am still waiting on a response! I then decided to phone cell c surance, again waiting on the line for like 15 minutes before they answered. A lady assisted me and she couldnt even give a straight answer about where my phone is. She put me on hold for app 15 minutes, only for a man to come back and responding on my query. Now they want to know from the cell c store where I booked in my phone, exactly since when it was booked in as my simcard was unactive since June last year. I was like what the [censor] man my phone was paid for done and dusted for repairs in April and NOW they come with this [censor]?well I said no its fine ill contact the cell c store and advise them to send a letter to cell c surance with that information. I spoke to a gentleman there, he advised me to email him which I did, I am still waiting for a responce since last week thursday after I followed up with him to see why is this taking so long. Long story short. I refuse to go into cell c store to sort out this [censor]. I feel that this is cell c's job to do this. I refuse to buy more airtime to call the stupid cell c surance who takes forever to answer. Im really tired of the dissapointing service. Just fix my [censor] phone the damn thing has been paid for in April this year already. Please email me I am ln a training course and might not be able to answer the phone. I await someones urgent call or email as this has been taking way too long. Over a year. Now that you call great service.

My number is [protected]
Email: [protected]@gmail.com

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5:17 am EDT
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Cell C Poor customer service

Dear Sir / Madam

Re: My account nr is AP-0103330

I am very aggrieved with Glocell customer services, I can’t even sent send an email to customer support . I sent numerous e-mails of proof of payment only to get undelivered mails, stating that Delivery has failed to these recipients [protected]@glocell.co.za.
Glocell is the worst "company" I dealt with ever. My cellphone they suspend it and never answers queries. You can call all the numbers, but unable to get through to anyone on the customer support number 0841234. I was told to call this number [protected] and I have been given a reference number (EDPV-[protected]). I have called the this number since beginning of July and quoted the reference number only to be told they unable to assist me and that someone else will call me back, which is never the case.
I seriously want this contract to be terminated. I am paying the monies outstanding and then I want nothing to do with Glocell. Please send me the Cancellation Form.

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2:08 pm EDT
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Cell C faulty upgrade

On 7 June, I did a early upgrade(2months before expiry of previous contract) to pinicle 250, which included 250mb, 250 min, 250 sms, as well as an aditional 250 min and 2gig of data for R349/month, including Samsung cell phone. Immediately my new benefits of 200mb, 200min and 200sms kicked in and I lost previous benefits loaded on 1June. I have been with cell c for more then 10 years and know how upgrades works. I noticed this as well as the full upgrade benefits did not kick in and questioned it.I was first told that the full benefits will only kick in by the end of previous contract and that extra benefits only comes with phone, which I have not received, but I was still liable for full payment! I phoned again the customer care line and it was confirmed that my upgrade was done incorrect and feedback will be given, ref.[protected].I also requested for upgrade to be cancelled as still within 7days.I requested to be put back onto my old contract, but I was advised on 19 June that cell c dont offer it anymore, so I will be billed R226/month until end of august, then I could do upgrade again.At the end of June I was still billed R226, but by the end of July I was billed R644, reason being pro rata billing for June as well as Julys full prescription and R109 for phone on previous contract.For July and August, I received 250 mb, 250 min, 250 sms only.For August I am going to be billed R406! I did more queries and told various call centre attendants about the faulty upgrade and what was I was promised to be billed, but every time I hear something different. Another query was loaded ref [protected] and [protected].On the last feed back I was told that cellc's policy has changed and that apgrades are done that way nowand that I was still liable for full payment eventhough I did not receive full benefits! I was now being charged R299 / month for 250 mb, 250sms, 250 min, without the 2gig and extra 250 minutes as was agreed upon, and I did not receive a new cell phone. I contacted the upgrades department a few days later and asked how does an early upgrade works, than I was told that the new benefits only kicks in by expiry of previous contract and that my upgrade was done as a migration! Why are the staff at call centre not trained well, now me as a customer must pay for their lack of knowledge, its just unacceptable!

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11:41 am EDT
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Cell C billing for wasp (premium cellular subscription) services I never subscribed to

I received my normal CellC bill this month. R 2, 108.27 was added for "Content Services" to my one number.
I called to query. I spoke to the following departments SEVERAL times, over more than 3 hours:
1. Customer Service.
2. Customer Service for Business.
3. Technical.
4. Technical for Business.
5. Contracts.
6. Contracts for Business.
After several "cycles" of one transferring me to the other and INSISTING that the "next person will definitely help me, " I got no joy.
I NEVER received ANY marketing, advertising, promotions or offers to join any WASP services. I was not even aware that they existed anymore.
I NEVER received ANY confirmation request from CellC, confirming my interest to join them.
I asked SEVERAL people today, to provide me with electronic (SMS, MMS, Digital Messages, etc) PROOF that I subscribed to any such services, including the IP Address I did so from and the Cell Phone Tower I was connected to when this happens.
NO ONE can help me.
I was told to dial *133*# to "stop all subscriptions, " but I am only able to stop FUTURE subscriptions - I cannot CANCEL any current ones.
After some of my effort (via *133*1#), I learned that no less than NINE WASP services were "subscribed to" in July, being:

1. TC Aloe cc0861106472 sexy-zoom.com T&C 40852 ZA
2. Republic Response Phonemundo 32683 ZA
3. Crazy4media Crazy4media 4991 LM Sexy
4. Crazy4Media Crazy4media 31845
5. Quantor iPlayBits GameClub
6. TC Aloe MaxiFan 44767 ZA
7. Globway Domi Downloads 31217 ZA
8. Mobivate GameStore R30 –ZA
9. Liberty Everly Silver

None of my efforts to get confirmation of when, where and how I subscribed, my efforts to STOP all subscriptions and my demands to know the specific technical details requested have gone answered.

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4:01 am EDT
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Cell C credit bureau not updated

There was a misunderstanding regarding the payment of the installment for Cell C However the amount was paid up in 2014 and CELL C has not updated this on the credit bureau as yet and we are now in 2017. Trying to contact the legal department for 3 days now and there is no answer and no one can assist me at the customer service contact center, we have applied for a bond and it was declined because of this. I have called about 3 times now to request them to update this and it has not yet been updated! Cell C service is honestly pathetic, once my contract is ended I will never use them again. This is affecting our lives negatively and no one seems to care at Cell C. Even their staff is incompetent. I am beyond annoyed and is now considering legal action.

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3:04 pm EDT
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Cell C cell c contract / vitality mobile arrears march 2017/ unprofessional agents

Good day

I trust this email finds you well.

I am not happy with the level of service I was given today -

I received an sms on the 15/08/2017 stating that I would be handed over due to an arrears amount of R784.94

I immediately phone customer care and talked to a lady, as I was not aware of any arrears. She confirmed that the sms that was sent out was in error and told me I had nothing to be worried about. So as usual my eft payment was also made on the 15/08/2017.

So today, 25 Aug. 17 I received yet another call from your call centre stating that I am in arrears and asked me when payment of arrears will be made. I was not aware for which month this had happened and the lady just bluntly asked when payment will be made. I became overwhelmed with anger as the level of service and manner she was handling the situation and me, as a client was NOT ON!
I do apologise for this though. Here I though the matter had been resolved, clearly not

I think you need to make sure that the call centre agents always make the relevant and important comments on the system when a client is called, so when a different agent logs on to a profile the notes and comments will be clear and all agents will be on the same page on clients profile. This is crucial and will save one a lot of heartache or anger.
I work with call centres too and this type of info is crucial.

Kindly see attached proof of payments made for February, April & May. I never received a statement for March as I upgraded my contract in March. I was also advised that billing will then take place in April (accumulate) when the switch from vitality mobile to cell c was done. This was also the time that Vitality mobile informed me that my contract will go back to the normal cell c contract.
I assumed payments for March were then included in statements for April / May as the amounts payable were also higher than usual.

I am not a difficult person and have been a loyal client for a couple of years now.
I would appreciate you to look into this matter and resolve it as a matter of urgency.

I will also not be held liable for payment – why would you contact me 4 months later? – why was services never suspended in March when payment was not received? and why did nobody phone me then to request for payment or to make an arrangement or to bring this under my attention.

I think its poor, and unprofessional. Please see what happened in the period of March /April when I upgraded and vitality mobile switched me over to the normal cell c package.

I am not at fault here.

Please keep me in the loop of your investigation and Please provide me with the necessary feedback as soonest.
I expect you to call me on Saturday 26 August. I Want feedback.

I trust you will find the above in order.

Regards

Nicky Ras
[protected]

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3:18 am EDT
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Cell C Fraudulent upgrade

My Fraud upfrade was done in July 2016 I contacted them immediatley and they have still not credited my account yet they have debited it with over R4600 It has also costed me Thousands of Rands of Aitime as I am using my Vodacom number [protected] On the 30 June 2017 Lerato from the call centre contacted me to say that the upgrade reversal has been done and that my account will be credited. please see attached email confirmation. this account has affected my credit rating and is prventing me now from receiving a home loan.
Does glocell really think that this is all a joke.
I have spend more than 3 hours on the phone with Glocell in the past two days and cannot get hold of credit control. I have put a complaint on Hellopeter with all the details and the response I received was PLEASE SEND ME MORE DETAILS. what exactly should I send through is this not enough details below

From: CustomerSupport [mailto:[protected]@Glocell.co. za]
Sent: Friday, 30 June 2017 12:53 PM
To: Regan Naylor
Subject: Fraud query - [protected]

Good day

Thank you for contacting Glocell Customer Support,

Apologies for the late response, IT department to reverse the upgrade and the credit control to calculate any refunds if there are, reference is: [protected].

Should you require further assistance please do not hesitate to contact our Customer Support team on 0841234

Regards
Lerato

CONFIDENTIALITY NOTICE AND EMAIL DISCLAIMER
GloCell (Pty) Ltd (“GloCell”) reserves the right to read, monitor, block, intercept, delete and/or copy all emails emanating from and sent to its servers. This email is intended for the confidential use of the intended recipient and any correspondence you receive from a GloCell director, employee or representative is subject to this disclaimer. The information may be protected by copyright and may be the intellectual property of GloCell. Please note that any review, dissemination, distribution or copying of this email is strictly prohibited if you are not the intended recipient. If you receive this mail in error, please desist from reading it and notify the sender to his email address. No liability is accepted if the email is corrupted and no guarantee is provided by GloCell, its directors and/or employees that this email is free from any viruses. The views expressed in this email, are unless otherwise stated, those of the author. Opinions & conclusions that don’t relate to the official business of GloCell are neither given nor endorsed by GloCell. No binding agreement will come into existence by way of this email as it is GloCell’s policy to reduce all agreements to writing and that they be signed in person by the relevant parties. This disclaimer is governed by the laws of the Republic of South Africa and will be deemed to supersede any terms contained in any e-mail received by GloCell to the extent that these conflict with this disclaimer. Our corporate information and the details of the Directors can be found on our website at http://www.GloCell.co.za

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6:50 am EDT
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Cell C third party personal info given out

Affinity Network phoned me on behalf of Cell C saying they will reduce my monthly bill to R99 from what i currently paying.
Sales rep said that i will pay less so agreed just to find out that this is an additional contract to protect my phone and my monthly cost to my Cell C bill will stay unchanged.
I believe the sales rep was not truthful about the product and should from the start say it will cost an additional R99 a month to my current Cell C bill and not disguise the truth will clever words and half lies.
I do believe this must be reported and how many other clients will they catch on the above skeem.

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11:30 am EDT
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Cell C unauthorized charges, debit orders, no contract received, no response from service provider

Good day, we are having problems with cell c since the day we joined. Firstly no contract was received from provider stating what we were approved for, amounts to be paid, term or any sort of explanation of how the contract works.

We emailed all documents for application to consultant of Cell C Barend Viljoen, since day one we had to keep on querying about the process of the application. Never receiving breakdown. Just him confirming we have been approved.

we eventually received our phones, only to have no coverage for 3 weeks as they had problems porting our phones from Vodacom to Cell c.

They bought out 3 of our contracts [protected]/[protected]/[protected] for the amount of R25 000.

Contracts we did applications on was 2 x unlimited for set amount and 1 normal contract.

Each month our contracts was over by R3000 than initially signed for. We never received any explanation on how the contracts works or extra charges that might be added. Statements have never been received, until we requested them to be mailed. Which we had to do all the time, because they where never received. Free minutes and data is always used up, when not even used. On my application it says payment details, I applied for EFT. They deducted money from our account, which to me is fraud. Who signed the authorization for this to happen.

in April we applied for a data share contract, initially for a 40 gb day 40 gb night with pocket router which we eventually changed to a ipad instead.
Again never receiving any actual contract confirming what we have been approved for. As well as never receiving any documents stating that you can go over your requested data and it will be a good idea to put a limit on your account.

In the end of July we received a phone call from Cell c call centre requesting if they can lock our line as it was at a ridiculous amount. shocked as you can imagine as we requested for 80 gb only, they confirmed our line for July was over R41000-00 excluding VAT.

At the end of June they deducted R13000-00 from our account for our data used in June, again without any authorization given by us.

Since them we have requested statements for usage of line, numbers who used the data etc.

I have also read the terms and conditions that was sent when applying for the facility, nothing is mentioned about any extra charges. If a actual contract was received like you receive when buying anything we would have known from the start not to have joined cell c.

Please could someone assist me in getting closure as we are getting no where with cell c.

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Update by Zanine Wendy Zurcher-Viljoen
Sep 04, 2017 3:29 am EDT

And i still have not heard anything from CELL C... They where suppose to give me feedback by end of business day Thursday... Its already 2 mails later sent to them and still no feedback.

Update by Zanine Wendy Zurcher-Viljoen
Aug 29, 2017 1:28 am EDT

I am still waiting for feedback... in in the mean time our phones which is for business purposes is locked!

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4:57 pm EDT
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Cell C No assistance for over a month to change to a different contract

I visited the Balfour park branch to query if I could change to a more cost effective contract and was asked to email all the relevant documents. After continuous follow up and submission of these documents which has resulted in over a month of non responsiveness, I am disgusted with the horrible service or lack thereof.

My next step is to incur the penalties of leaving Glocell because of their deaf end customer support in Balfour park and previously the same level of sub minimal service in the greenstone branch.

Can someone please contact me?

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1:25 am EDT
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Cell C theft from cell c

A Cell C agent called to offer me a package for R149 for 24months even after a month of complaining to their customer care line 140 my husband and colleague had to log a social media complaint before any called us back, now the informed us the agent was suspended as she mislead us however we will keep the contacts for R149 as per the agreement we got in to, Now Cell has debited my account with an amount of R187.91 and R308.18 a total of R496.09 that i never agreed to, causing my other debit orders to bounce and in the process ruining my credit record. the client agreement with the cell c complaint department was that i would only pay R149.00 for the next 24months or they would credit my account with R2000.00 and only after 6months continuing with the amount of R200 for the remaining period Iam appalled.
My contact number is [protected] Lerato N

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3:53 am EDT
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Cell C Service

I must express how utterly disgusted I am with the service levels I am getting from from Glocell, especially the call centre.

I have terminated my contract via email and countless calls I presume finally my contract has been cancelled. I am absolutely disgusted with their level of service. Its saddening to note that they are using Cell C name and network this is indeed tarnishing the good name of Cell C.

Go ahead dial their call centre 0841234 and note the waiting period to be transferred to the support consultant moreover hear the recording “did you know you can email us your query at custom support” whereas the correct email is customer support.

http://www.badservicesa.com/company/glocell

https://www.complaintsboard.com/glocell-b122950

https://mybroadband.co.za/news/cellular/165000-major-problems-for-cell-c-subscribers-who-moved-to-glocell.html

https://glocell.pissedconsumer.com/

I am just as surprised with the numerous complaints received by disgruntled customers like me as per web links above Cell C has not taken any creativity to solve this problem, presumably Cell C is contented with bad publicity.

See below all my correspondence with this imprudent service provider and their team of incompetent staff. Honestly I have dealt with various cellular networks over the years and this level of service from Glocell is absolutely pathetic and putrid.

I await an urgent reply, due to my current medical condition this type of pitiful and wretched service and undue stress is aggravating my health. To be totally honest words express HOW DISGRUNTLED I AM.

Kind regards

Mohamed Mehtar

From: CustomerSupport [mailto:[protected]@Glocell.co. za]
Sent: 14 August 2017 03:17 PM
To:
Subject: [protected]

Good day

Thank you for contacting us and please accept our apology for an inconvenience caused.

A credit request has been requested for the August bill.

Reference number is: [protected]

Kind Regards
Luyanda

From:
Sent: Monday, 14 August 2017 11:04 AM
To: CustomerSupport
Subject: FW: Contract Cancellation Account: AP-0025269

As per attached cancelation and confirmation of both contracts I received a bill for August. On August 10 2017 When I call your customer support and after 20min of being put on hold I am told I am being billed for a late notification of cancelation of one number. I am absolutely appalled at the level of service conducted by glocell moreover indeed tarnishing the good name of Cell C. I await an urgent reply explaining the incompetency of glocell.
From: CustomerSupport [mailto:[protected]@Glocell.co. za]
Sent: 13 July 2017 02:19 PM
To:
Subject: Re: Contract Cancellation Account: AP-0025269

Good day

Thank you for Contacting Glocell Service Provider

Please note that your contract will be terminated end of July 2017 to prepaid conversion. This is a calendar month notice as stipulated on our termination forms

Regards
Nomaphelo

_
From:
Sent: 04 July 2017 12:31:11 PM
To: CustomerSupport
Subject: FW: Contract Cancellation Account: AP-0025269

my contract expires on july 20 2017 and was advised to send a cancellation via email. hence on 28 May 2017 I did so however no feedback yet again I sent another email on 29 June 2017 again no response. On july 04 2017 I called 084 1234 was on hold for 15 minutes my call was terminated I called again held on for an additional 10 minutes went through cancellation who confirmed contract ending in july 2017 but cannot give me an exact date of cancellation. after giving almost a mounts notice holding on for almost 30 minutes all in futile. thanks Glocell your service absolutely APPALING. you have my vote for the terrible customer service operated by the most incompetent personal. Reference for my call [protected]

From:
Sent: 29 June 2017 09:37 AM
To: '[protected]@glocell.co. za'
Subject: FW: Contract Cancellation Account: AP-0025269

As per email sent below I have not received any feedback or confirmation. Kindly advise on the delay

From:
Sent: 31 May 2017 12:05 PM
To: '[protected]@glocell.co. za'
Subject: Contract Cancellation Account: AP-0025269

To Whom It May Concern

I Mr Mohamed Suleman Mehtar residing at 17 Spencer Road Clare Estate Durban KZN hereby request the following contract be cancelled as of July 31 2017. Details of contract as follows:

Account: AP-0025269
Mobile: [protected] / [protected]

Attached a copy of my statement for further clarity. I am certain all the above is in order.

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A
A
aleezay kh
, US
Jan 24, 2018 5:51 pm EST

Scam! they are selling default products and once you pay the price they will block you!
They are being so cheap, irresponsible and fake! They contact you very provisional way once you
have pay they money they start making less communication and then blocked you!

A
A
aroosha jannat
, US
Jan 24, 2018 3:10 pm EST

I purchased machines from this company and they never delivered the items to me.
Stay away from this company they are scammers .

J
J
jawaria
, PK
Jan 22, 2018 2:42 pm EST

Scam! Scam! Scam! They are being so cheap, irresponsible and fake! They contact you very provisional way once you have pay they money
they start making less communication and then blocked you!

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3:20 am EDT
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Cell C signal

For more than a year I have been experiencing "dropped" calls on a daily basis. At least 2 or 3 times a day. But for the last 2 weeks I struggle also daily just to make calls and people cant get hold of me. but then it shows on my phone that I do have signal. Sometimes it works if I restart my phone but in most cases it does not make a difference. It is really frustrating and had some emergency situations where I could not reach someone. Can someone please assist

Salome van der Walt

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Cell C upgrade went wrong

I upgraded my cell c contract during the last week of February 2017 after being with cell c for 2 years. I did the upgrade online with an agent by the name of Leandran Moonsamy (recording no: [protected]).

I took an HP laptop and router with 2G anytime + 2G night owl with a monthly subscription of R399pm for 24 months. I asked the agent to put a limit on the line just like on the previous contract because I did not want to pay extra money on this contract. He then told me that he has to upgrade the contract 1st before he can put the limit on the line. I kept on emphasizing during our conversation that he must not forget and he assured me that he will do it.

To my surprise, 2 months later I get an invoice from cell c with a balance of about R6800. When I contacted cell c about this matter they told me that the line was open and I am liable for the bill. A case was opened and and a few weeks later I was told that cell c will pay R3000 towards the bill and I am liable for the balance. I told them that I will not settle the balance since I kept on asking Leandran to limit the line but he didn't. Had he done what I asked him to do none of this would've happened.

Now cell c debits my account monthly using different references and amounts and I have to reverse these debit orders because they are inconveniencing me. Please assist with this matter.

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Update by Itumeleng Maja
Aug 22, 2017 12:42 am EDT

Good day

I am pleased to say that my problem which dragged for more than 5 months was solved within a matter of 3 days. I got the news that a credit of R5313.27 has been passed on my Cell C account, which is more than the amount Cell C claimed I owed them. The rest of the money will be paying off my monthly subscription until all of it has been used. Thanks a million Nompilo for ending my nightmare, I really appreciate it!

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10:37 am EDT
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Cell C cell c summit mobile phone

Good Day. I am deeply dissappointed with service received from this phones battery. We had a power failure during the night when my phone was on charge and this damaged the battery. The battery is not replaceable, because there are no replacements. I only had this phone for a month when this happened. I feel this isnt my fault and it should be replaced or repaired for me. Please contact me and let me know and satisfy my service.

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4:12 am EDT
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Cell C 1g data contract

15/08/2017
I have had endless problems with Cell C La Lucia, in that I bought a router for cash a few months back, and after 10 days it did not work any longer . When I took it back, it was outside the warranty of 7 days . I can accept this this but really ... 3 days outside the warranty ? It was eventually replaced at my cost .

Secondly with reference to the 1G monthly data contract . The amount of R45 was to be deducted monthly, when I had used up the 1 G of data . What they do not tell you, is that if there is no block in their system to cut off after this limit has been reached, it will continue giving you access to your heart’s content .

After 2 months I found that there was an amount of in excess of R300 coming off my account for 2 consecutive months .I went in to query this only to be told that I had to ask to have a block put in place - they purposely DO NOT tell you this when signing the agreement . They do this to get more money out of you via their poor customer service .

To cut a long story short, the manager at the time showed me that she was now putting a block in place, which would now cut off after 1G was used up. This was 2 months ago.
For 2 months R45 came off my account . Great .
This morning (14 Aug) I see that again an amount of R330 was deducted off my banking account - it is clear that they have removed the block, to get more money out of me .
This means me once again having to go in to ask WHY! I will probably be wasting my time .
I am at my wits end, and feel that my only recourse now is to seek legal advice . Thankfully I have the names of the people I dealt with during this time .
I will certainly tell all and sundry to avoid dealing with Cell C as they do not know what they doing .

Extremely disgruntled customer .

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Cell C closed contract and unlawful debt recovery

Attention Cell C,

Subject: Complaint case of illegal recovery fee request, harassment and closed contract issues no [protected]

I have been your client 2012 and over the years I have renewed my contract after at the end of the first contract.

However, one the last contract that I had with Cell C, I decided to settle it off before the ending date. Here are the attempts that I conducted in order for me to process the settlement of the contract

1 I requested a settlement later from the Cell C store at "The Grove Mall". The statement stated that I needed to pay R500. Since this statement excluded the current cost for that time . I therefore Paid more R700 (14th March 2017). Because the store was unable to give me all information. I therefore, contacted customer services and Retention department as my second attempt to get the settlement statement that included the all costs. March

2 At the time of being in contact with Customer Service and Retentions department. I was then told that I did not pay everything I owed in order for me them to close the contract. I paid R700 instead of R 987.69. In order for the account to be closed I needed to pay the outstanding arrears. I only received this message on the 5th of April 2017 after countless attempt to get the count closed without anyone getting back to me.

3 On the 10 April 2017 I paid the difference amount of R287.69 and this information was shared with Retention department and I received an email that the account will be officially closed on 2nd of May 2017

However, As from June I started getting calls from you consultants asking me to pay my account. I know for a fact that there's no way I owe Cell C any amount and let alone an amount of R800 plus according to the calls and emails I have been receiving.

I have been inconvenienced, harassed and dismissed by your consultant when I tell them that I do not owe the company and ask them to refer to email associated to my account [protected]

I send this email along with the attached proof of payments and email as my proof that I Thabiso Mthethwa have fully settled an contract account with Cell C and do not owe the company any money. I will also forward this case to consumer protection act board and complaints board because I believe this is unlawful for your company to assign your consultant to request money that I do not owe the company. This is a serious case that the service provider will have to be accountable for...

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Update by TMthethwa
Oct 05, 2017 10:05 am EDT

Attention

No one has called and those who are calling are trying to a debt that I do not owe. I have send emails with proof that i do not owe you and no one as replied.

Update by TMthethwa
Sep 09, 2017 4:13 pm EDT

Attention Cell C customer service,

Here's my alternative number as per your request [protected]. However, I would prefer you email me. tm.blossombeauty@gmail.com I have business commitment most of my time. I can't be taking these kind of calls and I want everything to be writing.

Regards

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Cell C c surance

I have been calling for the past two days and staying on the line for at least 2hours -3hours a day and the bill for my phone just went high. I have however not been assisted on both days. I simply do not understand why our calls never get attended to but yes the line is made available. If there is not enough staff can we at least get a response on our e-mails. I desperately need to get assistance but nothing is happening on C surance send. Can you please have a call me back service if our calls cannot be answered. Its really frustrating and time consuming. The amount if dropped calls should bother you to do something about it but I saw on Hellopeter that there is nothing positive about this insurance.

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mfiki zingisa
, US
Aug 14, 2017 5:22 am EDT

You Guys are ripping us off. we pay for the insurance on a monthly basis and when we want to claim no body takes our calls. Please advise as to how to go about in cancelling this insurance because you are unreachable.

Cell C
Cell C
, ZA
Aug 14, 2017 5:31 am EDT
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Dear Mr. Zingisa

Thank you for making contact with us.

Please forward your query + contact details to sm@cellc.co.za, and we will get in touch with you to assist.

^NS

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Cell C cannot get hold of anybody!

I cant believe a company can still get away with such terrible service in this day and age.

I sent all my claim forms through on saturday, from cell c in fourways. I have tried to call your call center [protected] for the last 3 days. I have waited a total of 2 hours on the phone and NO ONE has helped me. Either the call gets dropped after 45 MINUTES on hold, or i get told i will be sent emails i never receive. Disgusted.

I have paid your huge premium every month in hopes that your customer service would be better than my car and home insurance. What a waste of money. It has been nearly a week and i still have no clue what is happening with my claim!

PLease contact me ASAP on [protected]

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Cell C cell c cavendish and c surance

Cell C Cavendish have us outdated claim forms to complete for an insurance claim.
We ended up paying the excess amount into the old administrator's bank account and had to make payment again after finding out from Google that the administrator had changed. We have been trying to get a refund of the amount paid to Finrite but no one is making an effort to assist us. Cell C Cavendish isn't responding to any of our communication and the consultants on Facebook also give us vague answers each time we ask for an update. How the hell is everyone avoiding responsibility for this? We'd just like to get our money back please.

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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